About Inspectlet

Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site.

Discover where visitors are getting confused on your site and what's getting their attention. Start to understand their mindset and increase your conversion rate!

Pricing starting from:

US$39,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Inspectlet

Learn priceless information from observing your potential customers. See exactly what users are looking for and how they use your site. Understand their mindset and increase your conversion rate. Discover where visitors are getting confused on your site and what's getting their attention.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$39,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

tour-screencap
dashblue
heatmap
View 4 more
Inspectlet screenshot: tour-screencap Inspectlet screenshot: dashblue Inspectlet screenshot: heatmap

Features

Total features of Inspectlet: 5

  • Behavioral Analytics
  • Dashboard
  • Heatmaps
  • Real Time Analytics
  • Tagging

Alternatives

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4,5
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Instapage

4,5
#2 Alternative to Inspectlet
Instapage lets you create, optimize, personalize, and analyze post-click pages for to turn more of your advertising...

Smartlook

4,7
#3 Alternative to Inspectlet
Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps,...

Mouseflow

4,7
#4 Alternative to Inspectlet
Mouseflow is a user behavior recording platform that helps reveal website visitors' activities through 6 types of...

Reviews

Overall rating

4 /5
(27)
Value for Money
3,7/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
3,6/5

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Showing 5 reviews of 27
Marian isabel N.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Inspectlet Review

Reviewed on 2019/09/26

Really happy with what the software provides given the price of Inspectlet.

Really happy with what the software provides given the price of Inspectlet.

Pros

When I needed additional information before I conduct an A/B testing I use Inspectlet to review visitors interaction with my website. Inspectlet records sessions, heatmaps, form analysis and errors that the users encounter. This software really helped me in analyzing the problem and planning on the probable change that I need to conduct for my A/B testing.

Cons

None so far, this software is less expensive than any other software that provides you with these kind of product features like recording sessions, heatmaps, form analysis and error logs.

Clay A.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The absolute best way to see what your customer sees

Reviewed on 2019/09/10

I just love the insight it gives me. You can learn so much watching over the shoulder of a user...

I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure.

Pros

Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about.

Cons

The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

very disappointing

Reviewed on 2020/01/23

Pros

I would like their features even they even worked

Cons

Costumer Support is absolutely awful. They only accept e-mail (no telephone available), and they take days to reply. Also, the product has many serious glitches: a problem that video recordings just didn't work / freeze everytime I tried to watch some parts of them, and then, after some months, it just stopped working. We tried to do some very important A/B Testing and it was just not working. Customer support took ages to reply, and when they did, was to say something as stupid as "the problem must be your js snippet". Seriously? We were using the platform for almost a year, it then stoped working, and was our instalation fault? We lost valuable time and money while paying for a product that doesn't even work and trying to fix some of their problems by our own. People were calling us fools for having decided on this product over all their competitors just to be treated like idiots by their team. Very disappointing!

Panneer S.
Overall rating
  • Industry: Education Management
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best of analytics - Great Visual representer

Reviewed on 2019/03/22

The benefits you derive through Inspectlet is unimaginable you can actually feel the user...

The benefits you derive through Inspectlet is unimaginable you can actually feel the user interaction and identify the areas where we can keep important elements of a website.

Pros

Inspectlet is the future of analytics, The best about Inspectlet it gives as the visual interpretation of how user is interacting with the website, where he is focusing more with the heat map, almost every session gives a good understanding about the website.

Cons

The least about Inspectlet,when it records user sessions, the same sessions is stored in multiple files so to view and understand it's bit complex.

James S.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Was incredible because it is too easy to use.

Reviewed on 2018/06/04

My website now has much more traffic. I can see what users think about my business in order to...

My website now has much more traffic. I can see what users think about my business in order to improve the services I offer. So thanks to this software I can look for solutions to solve what users do not like.

Pros

I love this software too much for the ease of its handling, and also it is super economical. This software offers you a video where it explains to you all the information about the communication with other users, these videos seem great to me. All tools in this software are very useful.

Cons

What I dislike a litlle bit about this software is that I can not configure everything in my own way, so I have to be too specific with the administration to it shows the design that I want. Therefore the interface is somewhat complicated.

Showing 5 reviews of 27 Read all reviews

Inspectlet FAQs

Below are some frequently asked questions for Inspectlet.

Inspectlet offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Not Available

Inspectlet offers free plans for life with no credit card required! If you want to record more sessions or have more functionality that what our free plan offers, you can upgrade at any time. Although we don't require an annual commitment, we will offer discounts to those who are willing to make the commitment.

We do not have any information about Inspectlet features

Inspectlet has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Inspectlet supports the following languages:

English

Inspectlet supports the following devices:

We do not have any information about what integrations Inspectlet has

Inspectlet offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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