Inspectlet

Heatmaps and Session Recording Analytics

4,1 /5 (25 reviews) Write a Review!

Inspectlet Overview

What is Inspectlet?

Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site.

Discover where visitors are getting confused on your site and what's getting their attention. Start to understand their mindset and increase your conversion rate!

Inspectlet Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

Inspectlet offers free plans for life with no credit card required! If you want to record more sessions or have more functionality that what our free plan offers, you can upgrade at any time. Although we don't require an annual commitment, we will offer discounts to those who are willing to make the commitment.


Inspectlet Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

tour-screencap
dashblue
heatmap
Inspectlet screenshot: tour-screencap Inspectlet screenshot: dashblue Inspectlet screenshot: heatmap

Inspectlet Reviews

Inspectlet Reviews

Overall rating
4,1
/
5
Excellent
10

Very good
9

Average
5

Poor
1

Terrible
0

Value for Money
3,8
Features
4,3
Ease of Use
4,2
Customer Support
3,8
76% recommended this app
Marian isabel N.

Inspectlet Review

Really happy with what the software provides given the price of Inspectlet.


Clay A.

The absolute best way to see what your customer sees

I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure.


Verified Reviewer

very disappointing


Sam Z.

Good tool to monitor your website


James S.

Was incredible because it is too easy to use.

My website now has much more traffic. I can see what users think about my business in order to improve the services I offer. So thanks to this software I can look for solutions to solve what users do not like.


Marian isabel N.
Industry: Information Technology & Services
Company size: Self Employed

Inspectlet Review

Used Weekly for 6-12 months
Reviewed on 2019/09/26
Review Source: Capterra

Really happy with what the software provides given the price of Inspectlet.

Pros

When I needed additional information before I conduct an A/B testing I use Inspectlet to review visitors interaction with my website. Inspectlet records sessions, heatmaps, form analysis and errors that the users encounter. This software really helped me in analyzing the problem and planning on the probable change that I need to conduct for my A/B testing.

Cons

None so far, this software is less expensive than any other software that provides you with these kind of product features like recording sessions, heatmaps, form analysis and error logs.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Clay A.
Industry: Hospitality
Company size: 2-10 Employees

The absolute best way to see what your customer sees

Used Monthly for 1+ year
Reviewed on 2019/09/10
Review Source: Capterra

I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure.

Pros

Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about.

Cons

The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 2-10 Employees

very disappointing

Used Weekly for 6-12 months
Reviewed on 2020/01/23
Review Source: GetApp

Pros

I would like their features even they even worked

Cons

Costumer Support is absolutely awful. They only accept e-mail (no telephone available), and they take days to reply. Also, the product has many serious glitches: a problem that video recordings just didn't work / freeze everytime I tried to watch some parts of them, and then, after some months, it just stopped working. We tried to do some very important A/B Testing and it was just not working. Customer support took ages to reply, and when they did, was to say something as stupid as "the problem must be your js snippet". Seriously? We were using the platform for almost a year, it then stoped working, and was our instalation fault? We lost valuable time and money while paying for a product that doesn't even work and trying to fix some of their problems by our own. People were calling us fools for having decided on this product over all their competitors just to be treated like idiots by their team. Very disappointing!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Sam Z.
Industry: Hospitality
Company size: 11-50 Employees

Good tool to monitor your website

Used Daily for 2+ years
Reviewed on 2018/11/15
Review Source: GetApp

Pros

The company I am working they have many websites and its very difficult to find where the user-facing issue, I have fixed many design issue using Inspectlet, it is easy to use and also it's very useful for visitor activity monitoring.

Cons

the searching filter is difficult because some time tags are not working properly, also it pricing is high if you have more then 3 websites.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

James S.

Was incredible because it is too easy to use.

Used Daily for 6-12 months
Reviewed on 2018/06/04
Review Source: Capterra

My website now has much more traffic. I can see what users think about my business in order to improve the services I offer. So thanks to this software I can look for solutions to solve what users do not like.

Pros

I love this software too much for the ease of its handling, and also it is super economical. This software offers you a video where it explains to you all the information about the communication with other users, these videos seem great to me. All tools in this software are very useful.

Cons

What I dislike a litlle bit about this software is that I can not configure everything in my own way, so I have to be too specific with the administration to it shows the design that I want. Therefore the interface is somewhat complicated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,2/10
Based on 25 user ratings
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Inspectlet Pricing

Inspectlet Pricing

Starting from
N/A
Free Trial
One Time License
Free
Subscription
Value for money

Inspectlet offers free plans for life with no credit card required! If you want to record more sessions or have more functionality that what our free plan offers, you can upgrade at any time. Although we don't require an annual commitment, we will offer discounts to those who are willing to make the commitment.

Inspectlet offers free plans for life with no credit card required! If you want to record more sessions or have more functionality that what our free plan offers, you can upgrade at any time. Although we don't require an annual commitment, we will offer discounts to those who are willing to make the commitment.

Value for Money
3,8/5
Based on 25 user ratings
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Inspectlet Features

Inspectlet Features

API
Activity Dashboard
Ad hoc Reporting
Business Intelligence
Charting
Collaboration Tools
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Filtered Views
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Visual Analytics
Features
4,3/5
Based on 25 user ratings
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Categories

Additional information for Inspectlet

Additional information for Inspectlet

Key features of Inspectlet

  • Deep Integration with Other Analytics Services
  • Enterprise Grade Support
  • Eye-Tracking Heatmaps
  • Flawless Form Analytics
  • Mobile Recording and Tracking
  • Powerful Conversion Funnel Analysis
  • REST Reporting API
  • Seamless AJAX and Single Page App Support
  • Session Recording and Visitor Playback
  • Target Users Through Various Options
  • User and Visit-level Tagging Controls

Benefits

Learn priceless information from observing your potential customers. See exactly what users are looking for and how they use your site. Understand their mindset and increase your conversion rate. Discover where visitors are getting confused on your site and what's getting their attention.

Inspectlet FAQs

Inspectlet FAQs

Below are some frequently asked questions for Inspectlet.

Q. What type of pricing plans does Inspectlet offer?

Inspectlet offers the following pricing plans:

Pricing model: One Time License, Free, Subscription

Free Trial: Available

Inspectlet offers free plans for life with no credit card required! If you want to record more sessions or have more functionality that what our free plan offers, you can upgrade at any time. Although we don't require an annual commitment, we will offer discounts to those who are willing to make the commitment.

Q. What are the main features of Inspectlet?

Inspectlet offers the following features:

  • Deep Integration with Other Analytics Services
  • Enterprise Grade Support
  • Eye-Tracking Heatmaps
  • Flawless Form Analytics
  • Mobile Recording and Tracking
  • Powerful Conversion Funnel Analysis
  • REST Reporting API
  • Seamless AJAX and Single Page App Support
  • Session Recording and Visitor Playback
  • Target Users Through Various Options
  • User and Visit-level Tagging Controls

Q. Who are the typical users of Inspectlet?

Inspectlet has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Inspectlet support?

Inspectlet supports the following languages:

English

Q. What type of pricing plans does Inspectlet offer?

Inspectlet has the following pricing plans:

One Time License, Free, Subscription

Q. Does Inspectlet support mobile devices?

We do not have any information about what devices Inspectlet supports

Q. What other apps does Inspectlet integrate with?

Inspectlet integrates with the following applications:

Darwin Pricing, Omniconvert, Optimizely, Rippling, SITE123, TalentLMS

Q. What level of support does Inspectlet offer?

Inspectlet offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support