Recurly

Powering Subscription Success

4,5 /5 (45 reviews) Write a Review!

Recurly Overview

What is Recurly?

As the leading recurring billing platform, Recurly ensures setup is easy, integrations are quick, and our service scales with the needs of your business. With Recurly you'll be ready to accept payments and focus on growing your sales in no time.

Recurly, Inc. provides enterprise-class recurring billing management for thousands of subscription-based SaaS, Web 2.0, Mobile, content and publishing businesses worldwide. Businesses like Groupon, Salesforce, JibJab Media, Hubspot, GOOD.is, LinkedIn and DISH Digital depend on Recurly’s ability to deliver recurring billing automation.

As the leading recurring billing platform Recurly ensures setup is easy, integrations are quick and our service sales with the needs of any business. With Recurly merchants can be ready to accept payments and focus on growing sales in days not weeks.

We improve subscriber economics
Recurly reduces subscriber churn resulting from unnecessary credit card declines. Card recycling delivers a 10-27% improvement in recovered invoices.

We improve operational efficiency
Our dashboard helps merchants easily handle customer-related billing issues. Upgrades, downgrades, voids and refunds are all handled with a few simple clicks. No training required.

Easy & Efficient Administration
No training required. A simple and intuitive design means anyone within your organization can quickly act on customer billing decisions without getting bogged down by your billing system.

Complete with a customer management dashboard, Recurly quietly sits on top of your merchant account, letting you address complex functions with ease. We automate complicated calculations and adjustments, making it simple to create new products and price points, move users between products and packages, prorate mid-cycle changes, issue credits and refunds, and modify renewal dates.

Easy Setup & Integration
Be up and running in days, not months. Whether your company is in need of a speedy deployment or a seamless and highly customized integration, Recurly provides flexible features for custom and professional implementations.

Worry-Free Security
Recurly is a PCI Level 1 Service Provider. This enables Recurly to store credit cards on your behalf, so that your company does not have to invest in PCI compliance.

No Gateway Lock-In
Switch your gateway anytime. Choose from over a dozen payment gateways and processing partners to ensure that you have plenty of mobility for your business to grow.

Don't have a gateway? Try the Recurly Gateway - the only payment gateway designed specifically for subscription billing.

Improve ROI Through Customer Retention
Whether you want to avoid building a billing system from scratch or wish to retire a rigid and unwieldy home-grown system, Recurly is designed to improve your bottom line.

Cut Credit Card Declines Up to 27%
Credit card declines can crush the performance of your business. Recurly's proprietary decline logic works on your behalf to automatically correct over 60 common error types without having to reach out to your customers. Our ability to correct and successfully retry these cards prevents lost revenue and increases your customer retention rate.

Rich Reporting Data
Recurly offers clear visibility into the healthy of your business with a variety of reports relevant for subscription-based business models.

Take a Free Test Drive
Visit Recurly.com to sign up for a fully functional, free demo account to decide if Recurly is right for your business. We won't charge you a penny until you switch your account into production and are ready to accept live credit cards from your customers. Start free today!

Recurly Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

Expect Transparent Pricing. Recurly believes in making our services accessible for businesses of all sizes. With a low-cost monthly fee and pay-as-you-go model - we don't get paid until you do. No hidden fees. No high-pressure salespeople. No long-term contracts


Recurly Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan, Germany, Brazil
Supported Languages
English

Media

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Recurly Reviews

Recurly Reviews

Overall rating
4,5
/
5
Excellent
30

Very good
13

Average
0

Poor
0

Terrible
2

Value for Money
4,3
Features
4,2
Ease of Use
4,3
Customer Support
4,6
96% recommended this app
Jack T.

Incredible Support

We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.


Edgardo G.

Recurly Covers all your billing needs

Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.


Yolandie L.

You can always rely on Recurly

Recurly's dunning system is incredible and retrieves a lot of our revenue which could have been lost if not for the dunning system.

Invoicing is made easy and general setup of pricing, coupons, etc are very easy to follow.


Poohan N.

Disappointing customer support


Eric R.

Recurly is the most user friendly subscription UI on the market

Recurly is the best solution for companies with a handful of products to scale. If you are using the admin UI to do billing like I am it is a very clear tool to implement and use day-to-day.


Jack T.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Incredible Support

Used Daily for 2+ years
Reviewed on 2020/07/31
Review Source: Capterra

We've used Recurly to power our billing for over 5 years now and it's fully integrated into our systems and processes. We're big fans of the ease of use and bigger fans of the phenomenal support.

Pros

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

Cons

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Edgardo G.
Industry: Consumer Services
Company size: 11-50 Employees

Recurly Covers all your billing needs

Used Daily for 2+ years
Reviewed on 2020/05/20
Review Source: Capterra

Recurly has the best subscription billing service that I have worked with (I have used several). Their costs are fair and as mentioned previously, the freedom I have to set up everything the way I want to based on my needs is the reason why we will continue to use this service.

Pros

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

Cons

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Yolandie L.
Industry: E-Learning
Company size: 2-10 Employees

You can always rely on Recurly

Used Daily for 2+ years
Reviewed on 2020/10/13
Review Source: Capterra

Recurly's dunning system is incredible and retrieves a lot of our revenue which could have been lost if not for the dunning system.

Invoicing is made easy and general setup of pricing, coupons, etc are very easy to follow.

Pros

The software is very easy to use and you have access to numerous reports just with the click of a button.

Their support is also excellent. I have never had an issue that couldn't be resolved in record time.

The dunning feature is absolutely a brilliant tool.

Cons

It would be nice if you can refund transactions that are older than 6 months, but at this stage we are only able to refund transactions younger than 6 months.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Poohan N.
Industry: Automotive
Company size: 11-50 Employees

Disappointing customer support

Used Daily for 2+ years
Reviewed on 2020/03/12
Review Source: Capterra

Pros

decent interface. good integration functionality although this breaks every so often.

Cons

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill.
We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Eric R.
Industry: Health, Wellness & Fitness
Company size: 201-500 Employees

Recurly is the most user friendly subscription UI on the market

Used Daily for 2+ years
Reviewed on 2020/03/05
Review Source: Capterra

Recurly is the best solution for companies with a handful of products to scale. If you are using the admin UI to do billing like I am it is a very clear tool to implement and use day-to-day.

Pros

I love the flexibility in setting up subscriptions: future start, bill forward, automatic, % or $ discounts. Recurly makes it easy and does exception handling well.

Cons

Slow to roll out new features. Sometimes you set up multiple subscriptions to fire out at the same time, but they will send separately. For some reason Recurly only let's you choose the HOUR (in UTC) that a subscription occurs at, but Recurly sometimes changes the MINUTE. Very frustrating as an admin to manage that somewhat confusing anomaly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,8/10
Based on 45 user ratings
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Recurly Pricing

Recurly Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

Expect Transparent Pricing. Recurly believes in making our services accessible for businesses of all sizes. With a low-cost monthly fee and pay-as-you-go model - we don't get paid until you do. No hidden fees. No high-pressure salespeople. No long-term contracts

Expect Transparent Pricing. Recurly believes in making our services accessible for businesses of all sizes. With a low-cost monthly fee and pay-as-you-go model - we don't get paid until you do. No hidden fees. No high-pressure salespeople. No long-term contracts

Value for Money
4,3/5
Based on 45 user ratings
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Recurly Features

Recurly Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 45 user ratings
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Categories

Additional information for Recurly

Additional information for Recurly

Key features of Recurly

  • Account Updater
  • Automated Customer Communications
  • Broad Gateway Support
  • Coupons & Discounts
  • Customer Retention Reports
  • Dunning Management
  • Easy API Integration
  • Import Current Subscribers
  • Key Business Performance Reporting
  • Lost Revenue Recovery
  • Metered Billing, Stored Credits & One-Time Charges
  • Multi-Currency Support
  • Multiple Subscriptions Per Account
  • PCI Compliant Transaction Forms
  • Quick and Easy Implementation
  • Salesforce Integration
  • Subscription Plan Management
  • Taxes | VAT
  • Trials & Setup Fees
  • Virtual Terminal

Benefits

We improve subscriber economics
Recurly reduces subscriber churn resulting from unnecessary credit card declines. Card recycling delivers a 10-27% improvement in recovered invoices.

We improve operational efficiency
Our dashboard helps merchant staff easily handle customer-related billing issues. Upgrades, downgrades, voids and refunds are all handled with a few simple clicks. No training required.

We reduce PCI compliance costs
As a level 1 PCI compliant service provider Recurly greatly reduces your costs and obligations associated with PCI compliance.

Recurly FAQs

Recurly FAQs

Below are some frequently asked questions for Recurly.

Q. What type of pricing plans does Recurly offer?

Recurly offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Available

Expect Transparent Pricing. Recurly believes in making our services accessible for businesses of all sizes. With a low-cost monthly fee and pay-as-you-go model - we don't get paid until you do. No hidden fees. No high-pressure salespeople. No long-term contracts

Q. What are the main features of Recurly?

Recurly offers the following features:

  • Account Updater
  • Automated Customer Communications
  • Broad Gateway Support
  • Coupons & Discounts
  • Customer Retention Reports
  • Dunning Management
  • Easy API Integration
  • Import Current Subscribers
  • Key Business Performance Reporting
  • Lost Revenue Recovery
  • Metered Billing, Stored Credits & One-Time Charges
  • Multi-Currency Support
  • Multiple Subscriptions Per Account
  • PCI Compliant Transaction Forms
  • Quick and Easy Implementation
  • Salesforce Integration
  • Subscription Plan Management
  • Taxes | VAT
  • Trials & Setup Fees
  • Virtual Terminal

Q. Who are the typical users of Recurly?

Recurly has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Recurly support?

Recurly supports the following languages:

English

Q. What type of pricing plans does Recurly offer?

Recurly has the following pricing plans:

Subscription

Q. Does Recurly support mobile devices?

We do not have any information about what devices Recurly supports

Q. What other apps does Recurly integrate with?

Recurly integrates with the following applications:

Ambassador, Amity, Bitium, Braintree, Cyfe, Kissmetrics, LeadDyno, SeamlessGov, Stripe, Velocify

Q. What level of support does Recurly offer?

Recurly offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials