About Amity

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

Key benefits of Amity

Visibility - Increase Control and Confidence
Scalable Processes
Increased Team Productivity
Customer Success becomes a strategic hub for entire business

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage.
Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams.
To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.
Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications.
You’ll never be surprised because Amity provides real time insights that are tailor-made for your business.
SmartPlaybooks™ enables your team to provide the right action at the right time.
Managing the entire customer lifecycle involves specialists from across your organization.
Management reports and dashboards provide leaders with the information required for predictable growth.
View 9 more
Amity screenshot: Amity provides a single, shared, customizable database for all of the accounts, subscriptions, and relationships you manage. Amity screenshot: Make better-informed decisions with comprehensive account and people profiles that were purpose-built for customer success teams. Amity screenshot: To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems. Amity screenshot: Amity can automatically collect customer interactions so you won’t have to waste time switching to other applications. Amity screenshot: You’ll never be surprised because Amity provides real time insights that are tailor-made for your business. Amity screenshot: SmartPlaybooks™ enables your team to provide the right action at the right time. Amity screenshot: Managing the entire customer lifecycle involves specialists from across your organization. Amity screenshot: Management reports and dashboards provide leaders with the information required for predictable growth.

Features

Total features of Amity: 13

  • API
  • Action Management
  • Activity Tracking
  • Custom Fields
  • Customer Profiling
  • Employee Profile
  • Event Triggered Actions
  • Real Time Notifications
  • Resource Management
  • Revenue Recognition
  • Rules-Based Workflow
  • Support Ticket Management
  • Task Planning

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Freshdesk

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Reviews

Overall rating

3,9 /5
(7)
Value for Money
4,8/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have Amity?

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Showing 5 reviews of 7
Punit S.
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Reviewed on 2015/12/03

Tristan L.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great support and attention

Reviewed on 2019/12/03

Excellent support and service. Accessible if we need help and the product is great for a start up!

Excellent support and service. Accessible if we need help and the product is great for a start up!

Pros

The team we worked with was very engaged and supporting in helping us set up and implement this for our team. Lots of great reporting and is used all the time.

Cons

The layout is kind of dated. Plain and boring. It gets the job done but lacks visual appeal. Not as robust as the industry leaders but a lot of features doesn't always mean a great product.

Adrien L.
Overall rating
  • Company size: 2-10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Reviewed on 2015/11/25

Amanda B.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Monitoring health, actions, tasks and interactions in one place

Reviewed on 2018/02/16

Pros

I like that we can easily get an overview of what are customers and users are doing and not doing, hence enabling us to take action and reach out to customers when needed. Also being able to track what has been done and what's coming up in an easy task management system helps us to ensure that we're on top of things.

The support during the set up has also been immensely helpful, with our CSM helping us all the way and supporting us properly throughout the process.

Cons

The most tricky part for us has been setting up the health score, but that's partly due to our own business model.

Marissa H.
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use

Easy to use and functional

Reviewed on 2018/03/10

Pros

Amity allows us to manage the customer lifecycle from a single platform - from tracking customer engagement to proactively managing customer value

Cons

Not much for what we use it for. There can be a bit of clutter because the system is quite robust, but it just needs to be optimized for the uses your team has.

Showing 5 reviews of 7 Read all reviews

Amity FAQs

Below are some frequently asked questions for Amity.

Amity offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Amity for pricing.

Amity offers the following features:

  • Account and person profiles combine all data
  • Automatically create or update all information
  • Define custom fields to store any kind of information
  • Find every support ticket users have ever opened
  • Find out how much revenue you have generated
  • Insights provide additional context and information you need
  • Links to maintain a list of bookmarks to key documents, etc
  • Plan your day with an intuitive drag and drop work board
  • Provide a consistent customer experience for every situation
  • Site license pricing to encourage company wide adoption
  • Track all types of engagements that happen outside of email
  • Trigger multiple actions when account health changes
  • Unlike CRMs, Amity natively supports recurring models
  • Users have the option to receive alerts and automated alerts
  • effective dashboards

Amity has the following typical customers:

Small Business, Mid Size Business

Amity supports the following languages:

English

We do not have any information about what devices Amity supports

Amity integrates with the following applications:

Chargify, Marketo Engage, NetSuite, Recurly, Zendesk, Zendesk, Zendesk Sell, Zoho CRM, Zoho CRM, Zuora

Amity offers the following support options:

FAQs, Knowledge Base, Online Support

Related categories

See all software categories found for Amity.