iTouchVision Service Desk

iTouchVision Service Desk

Cloud service made clearer

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iTouchVision Service Desk Overview

# Information and status#

Each service request has a status, this allow the agent to track and understand what stage the service request is at. Each service request type can have its own status transition. This enforces rules that only allow you to go from one status to another. Each service request has a reference number which will allow your customers to track and monitor their service request. We allow each service request to maintain its own priority. By allowing custom priorities you can maintain defined service level agreements.

# Customer information #

We provide easy access from the service request to the agent to view the submitters or customer contact details.

# Service request questions and answers #

Each service request can be configured to ask the submitter questions. All the answers are saved against the service request. This information will aid the agent in resolving the issue

# Evidence and location information #

The evidence can be any file type, this information can further aid the agent in completing the service request in the define service level agreement. The location information can be used to allow the submitter to pin point the incident or prove an address.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

iTouchVision Service Desk Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription

£19.98 per user / month

iTouchVision Service Desk Features


  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for iTouchVision Service Desk

Key features of iTouchVision Service Desk

  • 24 hour support.
  • A complete workflow solution to map to the organisation
  • Allow your customers to submit service requests
  • CRM can be integrated into your other systems
  • CRM is designed for non-IT People
  • Customer portal access to allow customers to raise SR's
  • Dashboard reporting to allow a management summarized view
  • End-to-end process management.
  • Full Roles based access control
  • Fully integrated Cloud CRM.
  • Secure access via 256 Bit SSL encryption.
  • Service request management

Benefits

The service request module is focused around allowing the back office teams to work on the request and complete the work. A service request can either be a ticket, bug, incident, case or a request for service.

Once a service request is raised it will be available in the agents queue. the agent can open the service request and action the request.

Each request can contain notes as to the progress, and documents that may be generated during the lifecycle of the service request. The service request can be assign to an individual or a group to complete the service request.

iTouchVision Service Desk FAQs

Below are some frequently asked questions for iTouchVision Service Desk.

Q. What type of pricing plans does iTouchVision Service Desk offer?

iTouchVision Service Desk offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Not Available

£19.98 per user / month

Q. What are the main features of iTouchVision Service Desk?

iTouchVision Service Desk offers the following features:

  • 24 hour support.
  • A complete workflow solution to map to the organisation
  • Allow your customers to submit service requests
  • CRM can be integrated into your other systems
  • CRM is designed for non-IT People
  • Customer portal access to allow customers to raise SR's
  • Dashboard reporting to allow a management summarized view
  • End-to-end process management.
  • Full Roles based access control
  • Fully integrated Cloud CRM.
  • Secure access via 256 Bit SSL encryption.
  • Service request management

Q. Who are the typical users of iTouchVision Service Desk?

iTouchVision Service Desk has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does iTouchVision Service Desk support?

iTouchVision Service Desk supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does iTouchVision Service Desk offer?

iTouchVision Service Desk has the following pricing plans:

Free, Subscription

Q. Does iTouchVision Service Desk support mobile devices?

We do not have any information about what devices iTouchVision Service Desk supports

Q. What other apps does iTouchVision Service Desk integrate with?

We do not have any information about what integrations iTouchVision Service Desk has

Q. What level of support does iTouchVision Service Desk offer?

iTouchVision Service Desk offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support