iTouchVision Contact Centre

iTouchVision Contact Centre

The contact centre that your agents want to use

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iTouchVision Contact Centre Overview

# First contact #
When the customer calls the agent will either ask for their name or an existing service request number.

1. If the give an existing service request number then the Service request and all their history is shown.

2. If they give their name the agent can search on their details or if the customer does not exist then the agent can create them as a new customer. An email will be automatically sent to the customer with their new password to log into their portal where they can view all service requests.

The agent will record all of the details of the interaction, so if the customer calls back the next agent has all the information of previous interactions.

# Searching the knowledge management #
If the agent does not know the answer to a question being asked by the customer they can query the knowledge management to find the answers.

# Raising a service request #
If the agent can not deal with the issue they can raise a service request to pass the request to a back office expert who is better placed to answer the question. We provide scripting whilst the agent is completing the service request, so the agent does not need to be an expert in the area but they will have the tools to ensure they ask the right questions and present the correct information.

Pricing

Starting from
£30,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

iTouchVision Contact Centre Pricing

Starting from
£30,00/month
Pricing options
Free Trial
Subscription

£29.98 per user / month

iTouchVision Contact Centre Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for iTouchVision Contact Centre

Key features of iTouchVision Contact Centre

  • Capture a customers contact details.
  • Capture interactions between the agent and the customer.
  • Customer reference Number.
  • During an interaction the agent can create several SR's
  • Emails and Texts can be sent to the customer directly.
  • End-to-end customer management.
  • Full access to the knowledge management.
  • Raise service requests whilst on the phone with the customer
  • The agents interaction with the customer is recorded.

Benefits

We offer a universal way of managing a customers account and allowing them raise service requests and query the knowledge base.

iTouchVision Contact Centre FAQs

Below are some frequently asked questions for iTouchVision Contact Centre.

Q. What type of pricing plans does iTouchVision Contact Centre offer?

iTouchVision Contact Centre offers the following pricing plans:

Starting from: £30,00/month

Pricing model: Subscription

Free Trial: Available

£29.98 per user / month

Q. What are the main features of iTouchVision Contact Centre?

iTouchVision Contact Centre offers the following features:

  • Capture a customers contact details.
  • Capture interactions between the agent and the customer.
  • Customer reference Number.
  • During an interaction the agent can create several SR's
  • Emails and Texts can be sent to the customer directly.
  • End-to-end customer management.
  • Full access to the knowledge management.
  • Raise service requests whilst on the phone with the customer
  • The agents interaction with the customer is recorded.

Q. Who are the typical users of iTouchVision Contact Centre?

iTouchVision Contact Centre has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does iTouchVision Contact Centre support?

iTouchVision Contact Centre supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does iTouchVision Contact Centre offer?

iTouchVision Contact Centre has the following pricing plans:

Subscription

Q. Does iTouchVision Contact Centre support mobile devices?

We do not have any information about what devices iTouchVision Contact Centre supports

Q. What other apps does iTouchVision Contact Centre integrate with?

We do not have any information about what integrations iTouchVision Contact Centre has

Q. What level of support does iTouchVision Contact Centre offer?

iTouchVision Contact Centre offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support