My Council Services

My Council Services

Your Council services at your finger tips

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My Council Services Overview

What is My Council Services?
My Council Services is a suite of products which enable your citizens and staff to report incidents, raise issues, make payments or complete applications remotely via their mobile devices or over the internet. This then feeds into your workforce planning or CRM systems, becoming a full customer engagement and communication platform.

Key features of the My Council Services platform

Completely customisable – you can automate whatever interactions you wish, from simple reporting of potholes through to more complex interactions such as paying bills or filling in application forms.

Fully synchronised and simple to deploy – My Council Services works on multiple platforms (including iOS, Android, Blackberry and Windows 8) but you only have to set up one central form for each process you’d like to automate. Once this is done, any changes you make are automatically reflected across all platforms

Integrates with your existing systems – data from either the web or mobile versions can feed straight into any back office database, such as a CRM or workforce planning system.

Just some of the ways My Council Services could benefit your organisation

Automate simple transactions, reducing traffic in contact centres and offering a quick self-service channel at very low cost

Improve the service you offer your customers by responding more quickly to their service requests

Reduce paperwork and overheads significantly

Improve the quality of information that your service delivery teams use, enabling more efficient and accurate planning

# Channel shift saves you time and money #

We have worked extensively with local government organisations and we know how important it is to offer citizens less expensive and more flexible channels of communication. When budgets are tight, such channel shifts mean significant cost and time savings whilst also providing quicker, more responsive service to customers.

Pricing

Starting from
US$20,00
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

My Council Services Pricing

Starting from
US$20,00
Pricing options
Free Trial
Subscription

£19.98 per user / month

My Council Services Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Case Management
  • Custom Forms
  • Customizable Reporting
  • Data Import/Export
  • Document Management
  • Document Storage
  • Geographic Maps
  • Permission Management
  • Records Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration
  • Workflow Management

Additional information for My Council Services

Key features of My Council Services

  • Automate simple transactions
  • Completely customisable
  • Fully synchronised and simple to deploy
  • Integrates with your existing systems
  • Reduce paperwork
  • more efficient and accurate planning

My Council Services FAQs

Below are some frequently asked questions for My Council Services.

Q. What type of pricing plans does My Council Services offer?

My Council Services offers the following pricing plans:

Starting from: US$20,00

Pricing model: Subscription

Free Trial: Available

£19.98 per user / month

Q. What are the main features of My Council Services?

My Council Services offers the following features:

  • Automate simple transactions
  • Completely customisable
  • Fully synchronised and simple to deploy
  • Integrates with your existing systems
  • Reduce paperwork
  • more efficient and accurate planning

Q. Who are the typical users of My Council Services?

My Council Services has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does My Council Services support?

My Council Services supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does My Council Services offer?

My Council Services has the following pricing plans:

Subscription

Q. Does My Council Services support mobile devices?

We do not have any information about what devices My Council Services supports

Q. What other apps does My Council Services integrate with?

We do not have any information about what integrations My Council Services has

Q. What level of support does My Council Services offer?

My Council Services offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support