iTouchVision Consumer Goods

iTouchVision Consumer Goods

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iTouchVision Consumer Goods Overview

iTouch Vision CRM for Consumer Goods is a multi-channel application designed for the consumer goods industry to manage their complaints and recalls.

CRM for Consumer Goods helps Fast Moving Consumer Goods (FMCG) companies manage relationships across the entire demand chain. Marketing, sales and customer service applications are fully integrated, and are designed to manage the various complex interactions and relationships between resellers, distributors and their customers, and the end consumer. We support the following FMCG segments

• Food, beverage, and tobacco
• Over-the-counter pharmaceuticals
• health and beauty aids
• Household goods, Consumer media, Appliances and electronics

Our Consumer Goods platform is an issue resolution and Product lifecycle customer service solution that enables consumer goods companies to manage products, complaints handling and resolutions.

With iTouch Vision CRM for Consumer Goods, manufacturers can do the following:

• Reduce costs through the integration of customer- facing and back-office business processes.
• Record issues and resolve them. Pass detailed product issues back the factory line. and Issue gift cards

Our Consumer Goods platform is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven, configurable, highly scalable, and fully Web-based cloud architecture, it provides support for multiple service offerings while delivering a high total value of ownership.

Our complete consumer response, call center, and field service solutions critical to the success of customer service professionals.

Pricing

Starting from
£90,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

iTouchVision Consumer Goods Pricing

Starting from
£90,00/month
Pricing options
Free Trial
Subscription

£89.98per user / month

iTouchVision Consumer Goods Features


  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integration
  • Workflow Management

Additional information for iTouchVision Consumer Goods

Key features of iTouchVision Consumer Goods

  • 24 hour support.
  • Analytics
  • Customer Contact
  • Customer portal access to allow customers to raise SR's
  • Dashboard reporting to allow a management views
  • End-to-end process management. A complete workflow solution
  • Full Roles based access control
  • Fully integrated Cloud CRM.
  • Gift Cards
  • Master Data Management
  • Products Management
  • Secure access via 256 Bit SSL encryption
  • Service Desk
  • iTouch Vision CRM can be integrated into any system
  • iTouch Vision CRM is designed for non-IT People

iTouchVision Consumer Goods FAQs

Below are some frequently asked questions for iTouchVision Consumer Goods.

Q. What type of pricing plans does iTouchVision Consumer Goods offer?

iTouchVision Consumer Goods offers the following pricing plans:

Starting from: £90,00/month

Pricing model: Subscription

Free Trial: Available

£89.98per user / month

Q. What are the main features of iTouchVision Consumer Goods?

iTouchVision Consumer Goods offers the following features:

  • 24 hour support.
  • Analytics
  • Customer Contact
  • Customer portal access to allow customers to raise SR's
  • Dashboard reporting to allow a management views
  • End-to-end process management. A complete workflow solution
  • Full Roles based access control
  • Fully integrated Cloud CRM.
  • Gift Cards
  • Master Data Management
  • Products Management
  • Secure access via 256 Bit SSL encryption
  • Service Desk
  • iTouch Vision CRM can be integrated into any system
  • iTouch Vision CRM is designed for non-IT People

Q. Who are the typical users of iTouchVision Consumer Goods?

iTouchVision Consumer Goods has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does iTouchVision Consumer Goods support?

iTouchVision Consumer Goods supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does iTouchVision Consumer Goods offer?

iTouchVision Consumer Goods has the following pricing plans:

Subscription

Q. Does iTouchVision Consumer Goods support mobile devices?

We do not have any information about what devices iTouchVision Consumer Goods supports

Q. What other apps does iTouchVision Consumer Goods integrate with?

We do not have any information about what integrations iTouchVision Consumer Goods has

Q. What level of support does iTouchVision Consumer Goods offer?

iTouchVision Consumer Goods offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support