About Chargify

Chargify is a recurring billing and subscription management platform designed for subscription-based businesses which aims to end the billing bottleneck by providing tools such as offer management, recurring billing, revenue retention, analytics, third party integrations, and more.

At the center of Chargify’s platform is an engine that powers over 100,000 unique recurring billing scenarios ‘out of the box.’ Without writing custom billing code, businesses can launch products quickly, with accurate billing, and experiment with pricing models to optimize recurring revenue.

Beyond billing, Chargify manages the entire customer lifecycle. With Chargify at the core of the subscription process, businesses can generate revenue, provide an enhanced customer service, retain customers, and track all of the associated metrics—eliminating the need for custom solutions and numerous third-party tools.

Key benefits of Chargify

  • Offer management: create the right offer for each customer with personalization tools to configure frequencies of billing, triggers, discounts, packages, and scaled pricing.

  • Recurring billing: automate the billing process by setting a renewal time each month for each customer and define payment types for recurring payments.

  • Revenue retention: reduce customer churn by utilizing dunning features such as the ability to send customized emails to customers when payment failures occur.

  • Payments: connect with a range of payment gateways including Stripe, Authorize.net, Braintree, Square, QuickPay, and more to process payments.

  • Subscription management: track and manage subscriptions whilst building customer relationships with tools such as a full history for each client, easy subscription modifications, regular email communications, self service, and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Images

    View analytics on monthly recurring revenue
    Provide customers with access to their billing portal
    View churn analytics to assess subscriber retention
    Prevent payment failures by sending custom emails
    Create a customized sign up experience for new subscribers
    Send email communications to customer regarding their subscription
    Create customized and branded  invoices to send to clients
    View 8 more
    Chargify screenshot: View analytics on monthly recurring revenue Chargify screenshot: Provide customers with access to their billing portal Chargify screenshot: View churn analytics to assess subscriber retention Chargify screenshot: Prevent payment failures by sending custom emails Chargify screenshot: Create a customized sign up experience for new subscribers Chargify screenshot: Send email communications to customer regarding their subscription Chargify screenshot: Create customized and branded  invoices to send to clients

    Features

    Total features of Chargify: 56

    • A/B Testing
    • ACH Payment Processing
    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Alerts/Notifications
    • Billing & Invoicing
    • Billing Rate Management
    • Calendar Management
    • Cancellation Management
    • Client Portal
    • Conditional Logic
    • Credit Card Processing
    • Customer Experience Management
    • Customer Profiles
    • Customizable Branding
    • Customizable Forms
    • Data Visualization
    • Deferred Billing
    • Discount Management
    • Dunning Management
    • Electronic Payments
    • Email Invitations & Reminders
    • Enrollments/Onboarding
    • Event Triggered Actions
    • Financial Analysis
    • Historical Trend Analysis
    • Invoice Management
    • Invoice Processing
    • Multi-Currency
    • Multi-Period Recurring Billing
    • PCI Compliance
    • Payment Processing
    • Price / Margin Management
    • Product Catalog
    • Product Data Management
    • Recurring Invoicing
    • Recurring Tasks
    • Recurring/Subscription Billing
    • Reporting & Statistics
    • Reporting/Analytics
    • Retention Management
    • Revenue Management
    • Revenue Recognition
    • Sales Tax Management
    • Sales Trend Analysis
    • Self Service Portal
    • Subscription Management
    • Subscription Plan Management
    • Summary Reports
    • Tax Management
    • Third Party Integrations
    • Trend Analysis
    • Two-Factor Authentication
    • Usage Tracking/Analytics
    • Visual Analytics

    Alternatives

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    Chargebee

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    #3 Alternative to Chargify
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    Fusebill Subscription Billing

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    Reviews

    Overall rating

    4,3 /5
    (197)
    Value for Money
    4/5
    Features
    4/5
    Ease of Use
    4,2/5
    Customer Support
    4,3/5

    Already have Chargify?

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    Showing 5 reviews of 197
    Loris D.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Till Date

    Reviewed on 2016/11/04

    It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love...

    It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

    Pros

    Chargify’s Revenant billion answer is ideal for small scale and midsize growing corporations.
    It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users.
    The Revenant charge platform supports integration with Salesforce not like different similar tools.
    The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature.
    Chargify doesn’t supply any mobile dedicated app for robot smartphone and pill users.

    Cons

    The continual charge resolution doesn’t supply intelligent funds routing feature like different similar tools.
    The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

    Allison C.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I wish I found this sooner

    Reviewed on 2019/09/13

    I use Filemaker pro. I used to have to keep track of client information such as billing period and...

    I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

    Pros

    The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do.

    Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

    Cons

    You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

    Allen H.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    It's their way, or the highway.

    Reviewed on 2019/09/13

    Chargify has been a royal pain ever since implementation. It's possible that the people in our team...

    Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product.

    There are some major areas where the product is too inflexible, and I regret implementing it in the first place.

    Pros

    They are slowly implementing features I've been asking about for a long time.

    Cons

    I dislike that Chargify decided it was Ok to add a % of income fee on top of monthly fee they initially charged. Our costs increased 5-fold and the value did not increase.

    I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this.

    Daniel D.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Good Product but Difficult Onboarding and Limited Customization

    Reviewed on 2020/12/23

    We signed up and began our onboarding based on a lot of assurances of what the platform could do....

    We signed up and began our onboarding based on a lot of assurances of what the platform could do. Unfortunately the devil was in the details. While we have some specific needs in regards to invoicing multiple subscriptions to a single client, we were assured this was possible. Once we began onboarding we hit a number of major roadblocks. We ended up having to write numerous scripts on our own to try and import our data, and even then we were unable to get the system to do what we needed without major changes to our system.

    Also, looking back it seems that the sales team wasn't aligned with the actual product very well. We were sold on the new event-based billing, but the first thing they did when we onboarded was told us not to use that and use something else. Also, after we decided to suspend our onboarding when we realized the work effort was going to exceed what we had scheduled, we got the run-around from the billing person who wouldn't originally suspend it until we had another set of calls. I understand wanting to keep the account, but I was being very clear about my intentions and just wanted to suspend it while we figured out a revised strategy.

    Overall I don't want to throw them under the bus too much, we really enjoyed working with our onboarding specialist. I just think that if you have a non-standard billing model you should double check if this will really fit your needs.

    Pros

    The user interface is clean and thought out, it meets most of the needs I had. They also have some interesting capabilities that are being released like event-based billing. Also their API is pretty close to complete.

    Cons

    Limited customization of the capabilities of the platform. Any kind of hierarchical invoicing (sending multiple invoices to a client) or billing for multiple subscriptions gets incredibly complex and hard to manage. Customization of invoices is also pretty limited.

    Ed N.
    Overall rating
    • Industry: Sports
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Amazing billing flexibility

    Reviewed on 2019/09/11

    Overall very good. The software is quite complex to fully understand and the sales process could be...

    Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

    Pros

    The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

    Cons

    We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

    Showing 5 reviews of 197 Read all reviews

    Chargify FAQs

    Below are some frequently asked questions for Chargify.

    Chargify offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact Chargify sales for pricing information.

    We do not have any information about Chargify features

    Chargify has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Chargify supports the following languages:

    English

    Chargify supports the following devices:

    Chargify integrates with the following applications:

    Ambassador, Amity, Authorize.Net, Baremetrics, Braintree, ChartMogul, ClickDesk, Drip, Formstack Forms, Geckoboard, INinbox, JotForm, Klipfolio, LeadDyno, LeadPages, LeadsBridge, Leftronic, Mailchimp, PayPal, Pipeliner CRM, QuickBooks Online Advanced, Quickbooks Online, Salesforce Sales Cloud, Shopify, Stripe, Twilio Voice, WebMerge, WordPress, Workato, Wufoo, Xero, Zapier, Zendesk

    Chargify offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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