Chargify

Chargify

Recurring billing and subscription management

4.4/5 (194 reviews)

Chargify Overview

Chargify is a recurring billing and subscription management platform designed for subscription-based businesses which aims to end the billing bottleneck by providing tools such as offer management, recurring billing, revenue retention, analytics, third party integrations, and more.

At the center of Chargify’s platform is an engine that powers over 100,000 unique recurring billing scenarios ‘out of the box.’ Without writing custom billing code, businesses can launch products quickly, with accurate billing, and experiment with pricing models to optimize recurring revenue.

Beyond billing, Chargify manages the entire customer lifecycle. With Chargify at the core of the subscription process, businesses can generate revenue, provide an enhanced customer service, retain customers, and track all of the associated metrics—eliminating the need for custom solutions and numerous third-party tools.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Latin America, United Kingdom, United States

Supported Languages

English

Chargify Reviews

Overall rating
4.4/5
90% positive reviews
101
Excellent
73
Very good
15
Average
1
Poor
4
Terrible
Allison C.

I wish I found this sooner

Used Daily for 2+ years
Reviewed on 2019/09/13
Review Source: Capterra

I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

Pros

The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do.

Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

Cons

You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Robust system, particularly for API usage

Used Daily for 2+ years
Reviewed on 2019/02/12
Review Source: Capterra

We came from a competing service where the tech support had devolved. We needed an API that was robust enough to let us convert our existing payment system quickly, which Chargify's did. The customer service and tech support along the way has been excellent. As PCI compliance became more rigorous, we moved to using their hosted public payment pages, which allows us to reduce/remove PCI compliance on our side. However, the public pages do come with some limitations in that customizing them requires knowledge of CSS and Javascript to control various elements. Overall, however, our transition to, and continued use of Chargify has been a great experience and I would recommend them to anyone looking for a merchant account payment processor.

Pros

- API functions to handle almost any processing request you can think of
- Great tech support (actual knowledgeable techs, not script-readers)
- System uptime seems stable and reliable
- Hosted public payment pages helps reduce PCI compliance requirements

Cons

- Cost is a bit on the high side, but not outside the realm of its competition.
- Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date).
- Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them.
- ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

Response from Chargify

We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ed N.

Amazing billing flexibility

Used Daily for 1-5 months
Reviewed on 2019/09/11
Review Source: Capterra

Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Pros

The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Cons

We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
James S.

Very good for specific use cases, with other functionality not adequate

Used Weekly for 2+ years
Reviewed on 2019/09/10
Review Source: Capterra

We wanted to manage subscriptions, feed quickbooks with info for revenue reporting, and track churn/MRR/ARR. But, we can only manage subscriptions with it and can' achieve the other goals.

Pros

Good APIs
Easy setup
Simple UI
Lots of analytics
Good at monthly subscriptions with credit card billing

Cons

Non-monthly subscriptions are not handled well and not incorporated into MRR/ARR properly when there are mid-cycle change
Revenue recognition severely lacking for anything but monthly, credit card subscriptions
Invoice handling severely lacking
Integration capabilities for quickbooks are inadequate for anything but monthly credit card subscriptions
Webhooks almost there but key data points are missing from key webhooks, like a customer ID on an invoice generated or invoice payment

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Verified Reviewer

Great Product, Don't Give a Hoot About Customers

Used Daily for 2+ years
Reviewed on 2019/09/10
Review Source: Capterra

We've been (sadly) a long-time user of Chargify. Eventually, we will switch to just using native Stripe. Chargify is just a GUI on top of native Stripe and native Stripe has come a long way over the last few years.

Anyway, Chargify got new leadership a few years ago. Their CEO told me via email and on the phone that they would not raise our prices without an adequate heads-up. Well, they did. And they raised them by 10x (TEN!!!) with one month's notice. As a consolation, they gave me $20/month off. Thanks for being so damn generous with your long-time users.

They justified it by saying their development costs have soared as they've worked to develop new and rather poorly rolled out new features that aren't as good as other tools. For example, their analytics is absolute garbage.

To make matters worse: Just recently, there was a BIG bug as they switched their API calls to Stripe where Chargify was calling the ORIGINAL card a user signed up with as opposed to the default one in Chargify. We notified them about this in late August and they passed the buck to Stripe. Well, it was NOT Stripe's fault.

After a lot more back and forth emails, they finally admitted that this was on their end and fixed the bug. But that's after we've had to process thousands of dollars in refunds.

STAY AWAY. Use Native Stripe. Chargify is a rip off.

Pros

- Ease of Use
- Dunning management
- Filtering of data

Cons

- Raise Prices 10x on Customers
- Buggy
- Analytics
- Support
- They don't care about their customers
- As you grow, their logic of how they handle Products/Coupons is really, really poorly designed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10

Chargify Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Chargify sales for pricing information.

Chargify Features

  • API
  • Accounting Integration
  • Billing & Invoicing
  • Electronic Payments
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Reporting & Statistics
  • Third Party Integration

  • Accounting Management
  • Activity Dashboard
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Expense Tracking
  • Real Time Data
  • Receiving
  • Workflow Management

Additional information for Chargify

Key features of Chargify

  • A/B testing
  • ACH payment processing
  • Access control
  • Accounting integration
  • Automated billing
  • Billing & invoicing
  • Billing rate management
  • Branded payment websites
  • Business intelligence tools
  • Calendar management
  • Client portal
  • Conditional logic
  • Credit card processing
  • Custom forms
  • Custom pricing options
  • Customer analysis
  • Customer experience management
  • Customizable billing
  • Customizable branding
  • Data visualization
  • Discount management
  • Dunning management
  • Electronic payments
  • Email invitations & reminders
  • Email notifications
  • Event triggered actions
  • Financial analysis
  • Historical analysis
  • Invoice management
  • Invoice processing
  • Invoicing
  • Multi-currency
  • Multi-gateway support
  • Multiple billing rates
  • PCI DSS compliance
  • Price management
  • Product catalog
  • Product data management
  • Recurring billing API
  • Recurring billing system
  • Recurring tasks
  • Reporting & statistics
  • Retention management
  • Revenue management
  • Sales analytics
  • Sales tax management
  • Scheduled emails
  • Self service portal
  • Subscriber management
  • Subscription management
  • Subscription services
  • Summary reports
  • Third party integration
  • Trend analysis
  • Two-factor authentication
  • Usage tracking
  • User activity monitoring
  • Visual analytics

Benefits

  • Offer management: create the right offer for each customer with personalization tools to configure frequencies of billing, triggers, discounts, packages, and scaled pricing.

  • Recurring billing: automate the billing process by setting a renewal time each month for each customer and define payment types for recurring payments.

  • Revenue retention: reduce customer churn by utilizing dunning features such as the ability to send customized emails to customers when payment failures occur.

  • Payments: connect with a range of payment gateways including Stripe, Authorize.net, Braintree, Square, QuickPay, and more to process payments.

  • Subscription management: track and manage subscriptions whilst building customer relationships with tools such as a full history for each client, easy subscription modifications, regular email communications, self service, and more.

  • Chargify FAQs

    Below are some frequently asked questions for Chargify.

    Q. What type of pricing plans does Chargify offer?

    Chargify offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Chargify sales for pricing information.

    Q. What are the main features of Chargify?

    Chargify offers the following features:

    • A/B testing
    • ACH payment processing
    • Access control
    • Accounting integration
    • Automated billing
    • Billing & invoicing
    • Billing rate management
    • Branded payment websites
    • Business intelligence tools
    • Calendar management
    • Client portal
    • Conditional logic
    • Credit card processing
    • Custom forms
    • Custom pricing options
    • Customer analysis
    • Customer experience management
    • Customizable billing
    • Customizable branding
    • Data visualization
    • Discount management
    • Dunning management
    • Electronic payments
    • Email invitations & reminders
    • Email notifications
    • Event triggered actions
    • Financial analysis
    • Historical analysis
    • Invoice management
    • Invoice processing
    • Invoicing
    • Multi-currency
    • Multi-gateway support
    • Multiple billing rates
    • PCI DSS compliance
    • Price management
    • Product catalog
    • Product data management
    • Recurring billing API
    • Recurring billing system
    • Recurring tasks
    • Reporting & statistics
    • Retention management
    • Revenue management
    • Sales analytics
    • Sales tax management
    • Scheduled emails
    • Self service portal
    • Subscriber management
    • Subscription management
    • Subscription services
    • Summary reports
    • Third party integration
    • Trend analysis
    • Two-factor authentication
    • Usage tracking
    • User activity monitoring
    • Visual analytics

    Q. Who are the typical users of Chargify?

    Chargify has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Chargify support?

    Chargify supports the following languages:

    English

    Q. What type of pricing plans does Chargify offer?

    Chargify has the following pricing plans:

    Subscription

    Q. Does Chargify support mobile devices?

    We do not have any information about what devices Chargify supports

    Q. What other apps does Chargify integrate with?

    Chargify integrates with the following applications:

    Ambassador, Bitium, Braintree, GetResponse, Hatchbuck, Kissmetrics, LeadDyno, Shopify, Stripe, Workato

    Q. What level of support does Chargify offer?

    Chargify offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials