Chargify

Chargify

Recurring billing and subscription management

4.5/5 (70 reviews)

Chargify Overview

Chargify is a recurring billing and subscription management platform designed for subscription-based businesses which aims to end the billing bottleneck by providing tools such as offer management, recurring billing, revenue retention, analytics, third party integrations, and more.

At the center of Chargify’s platform is an engine that powers over 100,000 unique recurring billing scenarios ‘out of the box.’ Without writing custom billing code, businesses can launch products quickly, with accurate billing, and experiment with pricing models to optimize recurring revenue.

Beyond billing, Chargify manages the entire customer lifecycle. With Chargify at the core of the subscription process, businesses can generate revenue, provide an enhanced customer service, retain customers, and track all of the associated metrics—eliminating the need for custom solutions and numerous third-party tools.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Latin America, United Kingdom, United States

Supported Languages

English

Chargify Reviews

Overall rating
4.5/5
94% positive reviews
40
Excellent
26
Very good
2
Average
1
Poor
1
Terrible

Robust system, particularly for API usage

Used Daily for 2+ years
Reviewed on 2019/02/12
Review Source: Capterra

We came from a competing service where the tech support had devolved. We needed an API that was robust enough to let us convert our existing payment system quickly, which Chargify's did. The customer service and tech support along the way has been excellent. As PCI compliance became more rigorous, we moved to using their hosted public payment pages, which allows us to reduce/remove PCI compliance on our side. However, the public pages do come with some limitations in that customizing them requires knowledge of CSS and Javascript to control various elements. Overall, however, our transition to, and continued use of Chargify has been a great experience and I would recommend them to anyone looking for a merchant account payment processor.

Pros

- API functions to handle almost any processing request you can think of
- Great tech support (actual knowledgeable techs, not script-readers)
- System uptime seems stable and reliable
- Hosted public payment pages helps reduce PCI compliance requirements

Cons

- Cost is a bit on the high side, but not outside the realm of its competition.
- Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date).
- Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them.
- ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

Response from Chargify

We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Chargify is great if you need to customize

Used Daily for 2+ years
Reviewed on 2019/02/19
Review Source: Capterra

Pros

We are grandfathered into older pricing which is amazing. It's less expensive than many other rebilling platforms.

It is easy for a developer to customize to your businesses needs. It's a simple program and not a one size fits all approach.

Cons

The dashboard isn't accurate and there's a discrepancy between the main dashboard KPIs and the insights. The data isn't populating correctly and it throws off the numbers. Doesn't take into account certain things like when someone pauses, cancels and is reactivated, etc.

No paypal option if you choose Stripe bc they only allow for one payment gateway.

Response from Chargify

Thank you for your review! The discrepancy you are seeing in the dashboards is feedback we have received before. Currently, the two graphs show different things (one is cash, the other is a billing based view of revenue). Our team has developed a detailed plan to fix this issue. Feel free to contact us at [email protected] or 1-800-401-2412, if you have more questions on this matter.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Sandra J.

Great product. Easy to setup and use.

Used Daily for 2+ years
Reviewed on 2019/02/15
Review Source: Capterra

We have a self-serve SAAS service and Chargify helps us automate the charging and statements as well as providing customers with a way to manage their information, plan choices and payment details.

Pros

Chargify is a great product. Great for smaller business. I like that it's fairly simple and intuitive for setup and use. The UI is great and easy to navigate. Support are very responsive and friendly. They take initiative to help and advise customers through developments in subscription charging and often introduce useful new features to the tool. Always striving to improve. API is good too.

Cons

Some of the framework introduces complexities and complications. I've struggled a bit manging customers using invoice billing and also having customers manage information, statements etc in the billing portal. Though there are workarounds for any issues it can, occasionally, make things a little fiddly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Justin P.

A rock solid billing platform lacking just a few search related features.

Used Daily for 1+ year
Reviewed on 2019/02/19
Review Source: Capterra

Solid and extensible, which is what we wanted, but plenty of room for improvement in admin, search, and reporting areas.

Pros

The platform is fully featured as far meeting as our needs for recurring annual billing for software licenses. It has a fast interface, the API is solid for website related coding, and the

Cons

The admin area is lacking in features. No real ability to generate custom reports, though they have some details reports but the drill down is limited. The search/filter capabilities are poor in most screens. They recently added a global search ability, which is handy for simple account related detail, but presents only a short list, and can only select one account each time, so no good for bulk searches. The main list screens for transactions and subscriptions is severely lacking in searchable parameters. For example, searching transactions exposes only date range and a type. No other transaction data is available to search against. This lack of back end admin features appears in other areas too, such as the web hooks panel.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Megan S.

Hands down best product on the market.

Used Daily for 1+ year
Reviewed on 2018/07/10
Review Source: Capterra

The easiest billing software that I've come across. And I've encountered many.

Pros

Above all else, their instant online CHAT SUPPORT should be an industry standard. I have had some crazy, custom expert level scenarios with which I have tried to "stump the chump", and every time, they have not only helped me come up with a great solution, but walk me through how to implement it.

Their support staff have real personalities, you can actually feel the ownership they have for the product when they assist you in the areas of the software that you need help with. They are fun, and professional at the same time.

A client came to me with this already in place, and I'll recommend them to every client I have who needs this software, all day, every day.

Cons

Since there is a 100 character limit that I must fill, I'll just sit here and type whatever comes to mind. There isn't one con. Wait. Maybe one.

Nope. Can't think of it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Chargify Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Chargify sales for pricing information.

Chargify Features

  • API
  • Accounting Integration
  • Billing & Invoicing
  • Electronic Payments
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Reporting & Statistics
  • Third Party Integration

  • Accounting Management
  • Activity Dashboard
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Expense Tracking
  • Real Time Data
  • Receiving
  • Workflow Management

Additional information for Chargify

Key features of Chargify

  • A/B testing
  • ACH payment processing
  • Access control
  • Accounting integration
  • Automated billing
  • Billing & invoicing
  • Billing rate management
  • Branded payment websites
  • Business intelligence tools
  • Calendar management
  • Client portal
  • Conditional logic
  • Credit card processing
  • Custom forms
  • Custom pricing options
  • Customer analysis
  • Customer experience management
  • Customizable billing
  • Customizable branding
  • Data visualization
  • Discount management
  • Dunning management
  • Electronic payments
  • Email invitations & reminders
  • Email notifications
  • Event triggered actions
  • Financial analysis
  • Historical analysis
  • Invoice management
  • Invoice processing
  • Invoicing
  • Multi-currency
  • Multi-gateway support
  • Multiple billing rates
  • PCI DSS compliance
  • Price management
  • Product catalog
  • Product data management
  • Recurring billing
  • Recurring billing API
  • Recurring billing system
  • Recurring tasks
  • Reporting & statistics
  • Retention management
  • Revenue management
  • Sales analytics
  • Sales tax management
  • Scheduled emails
  • Self service portal
  • Subscriber management
  • Subscription management
  • Subscription services
  • Summary reports
  • Third party integration
  • Trend analysis
  • Two-factor authentication
  • Usage tracking
  • User activity monitoring
  • Visual analytics

Benefits

  • Offer management: create the right offer for each customer with personalization tools to configure frequencies of billing, triggers, discounts, packages, and scaled pricing.

  • Recurring billing: automate the billing process by setting a renewal time each month for each customer and define payment types for recurring payments.

  • Revenue retention: reduce customer churn by utilizing dunning features such as the ability to send customized emails to customers when payment failures occur.

  • Payments: connect with a range of payment gateways including Stripe, Authorize.net, Braintree, Square, QuickPay, and more to process payments.

  • Subscription management: track and manage subscriptions whilst building customer relationships with tools such as a full history for each client, easy subscription modifications, regular email communications, self service, and more.

  • Chargify FAQs

    Below are some frequently asked questions for Chargify.

    Q. What type of pricing plans does Chargify offer?

    Chargify offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Chargify sales for pricing information.

    Q. What are the main features of Chargify?

    Chargify offers the following features:

    • A/B testing
    • ACH payment processing
    • Access control
    • Accounting integration
    • Automated billing
    • Billing & invoicing
    • Billing rate management
    • Branded payment websites
    • Business intelligence tools
    • Calendar management
    • Client portal
    • Conditional logic
    • Credit card processing
    • Custom forms
    • Custom pricing options
    • Customer analysis
    • Customer experience management
    • Customizable billing
    • Customizable branding
    • Data visualization
    • Discount management
    • Dunning management
    • Electronic payments
    • Email invitations & reminders
    • Email notifications
    • Event triggered actions
    • Financial analysis
    • Historical analysis
    • Invoice management
    • Invoice processing
    • Invoicing
    • Multi-currency
    • Multi-gateway support
    • Multiple billing rates
    • PCI DSS compliance
    • Price management
    • Product catalog
    • Product data management
    • Recurring billing
    • Recurring billing API
    • Recurring billing system
    • Recurring tasks
    • Reporting & statistics
    • Retention management
    • Revenue management
    • Sales analytics
    • Sales tax management
    • Scheduled emails
    • Self service portal
    • Subscriber management
    • Subscription management
    • Subscription services
    • Summary reports
    • Third party integration
    • Trend analysis
    • Two-factor authentication
    • Usage tracking
    • User activity monitoring
    • Visual analytics

    Q. Who are the typical users of Chargify?

    Chargify has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Chargify support?

    Chargify supports the following languages:

    English

    Q. What type of pricing plans does Chargify offer?

    Chargify has the following pricing plans:

    Subscription

    Q. Does Chargify support mobile devices?

    We do not have any information about what devices Chargify supports

    Q. What other apps does Chargify integrate with?

    Chargify integrates with the following applications:

    Ambassador, Bitium, Braintree, GetResponse, Hatchbuck, Kissmetrics, LeadDyno, Shopify, Stripe, Workato

    Q. What level of support does Chargify offer?

    Chargify offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials