Rollbar

Full-stack bug and issue tracking for web and mobile apps

4,5 /5 (254 reviews) Write a Review!

Rollbar Overview

What is Rollbar?

Rollbar is a real-time error monitoring and debugging tool for web and mobile applications. It works with front-end and back-end applications, including those developed using microservices architecture, serverless framework, and supports all major programming languages including Java, .NET, JavaScript, Ruby, Python, React, Golang, PHP, and more.

The Rollbar solution comprises of:

- Software Development Kits (SDKs) for all major programming languages, which are open source and used for instrumenting applications to detect and report errors to the Rollbar platform. Instrumenting is easy and takes minutes to complete. The SDKs come with various configuration options including for data scrubbing to prevent sensitive data from being sent to Rollbar.

- A proprietary fingerprinting and analysis engine, which receives, processes, and makes sense of billions of error occurrences per month, and significantly boosts the signal-to-noise ratio, a common challenge in monitoring. The error grouping feature can be customized to meet your specific needs.

- A full-featured workflow application that notifies developers of errors instantly as they occur, through the web-based real-time error feed interface, or via alerts sent to tools like Slack, PagerDuty, or email. Tasks can be distributed by assigning errors to specific members of a team. Rollbar comes with extensive integrations with other software tools that comprise your complete software development workflow, including Github, Jenkins, JIRA, and more, and a full-featured API.

- A data collection engine that brings together all data useful for debugging purposes, formatted in ways that save the developer time. The data and contextual metadata includes stack traces, request parameter values, local variable values, and various metrics such as users impacted, browser, region, OS, and more. If you enable source control integration, you also get links from the stack trace to relevant lines of code in your code repository, as well as useful information on deployments relating to the error. There is also a SQL-like interface called Rollbar Query Language (RQL) for custom data analysis.

- Various features for data protection, security, and privacy, and easier administration in large organizations. This includes encryption at rest, enterprise-grade audit and security controls, SAML SSO for login, SCIM provisioning, and more. Rollbar is compliant with stringent industry standards, such as HIPAA in the U.S., EU GDPR, and is ISO27001 and CSA STAR certified.

Rollbar Overview

Pricing

Starting from
US$0,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Rollbar Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Germany, Brazil
Supported Languages
English

Rollbar Reviews

Rollbar Reviews

Overall rating
4,5
/
5
Excellent
151

Very good
87

Average
8

Poor
6

Terrible
2

Value for Money
4,4
Features
4,4
Ease of Use
4,4
Customer Support
4,4
94% recommended this app
Daniel W.

Rollbar does its job and then gets out of your way (until you need it)

Super happy with Rollbar. Have used it on multiple projects, but in Recipe Cost Calculator specifically for probably at least seven years.


Alfredo A.

Thanks to Rollbar we are able to provide proactive customer support

Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well.

The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.


Ayhan C.

Unusable product with no customer support

My overall experience with this product is quite negative. Last year I noticed that when my teammates mention me under a specific item (a bug) I didn't receive any emails. This is quite important because the product doesn't offer any alternatives to get notified about those issues. There are no webpage notifications. There is no way to search for bugs that you were mentioned. The only alternative is to go through hundreds of web pages and use Cmd + F to see if someone mentioned you, asked you a question, assigned a task to you, or some other thing that is important for your daily job.
I wrote to their customer service explaining the issue. Our initial correspondence took almost a month for me to convince them there is in fact a problem and I didn't receive emails. After convincing them, I was told that I could get a reply in a few weeks. I followed up one month later, and they asked for a few more weeks. Another month passed and they basically said this was a low priority issue and they don't know if and when it will be fixed. I wasn't even offered any workarounds.
Since then, I get an automated email from them once in a while asking me to rate their product. I give a low rating, explain the situation, a couple of months passes and I get the same email.
I work in SaaS, I do understand the need for prioritization and the lack of resources but having a critical feature that doesn't work for a customer and not bothering to offer any alternatives are a big no for me.


Christopher W.

I love you guys! If I could rate you higher than 10 I would!

AMAZING!


David O.

Great error tracking tool for the money paid

Real-time error tracking, as soon an error pops up on test or production environment, we get an alert on slack and act on it.


Daniel W.
Industry: Internet
Company size: 2-10 Employees

Rollbar does its job and then gets out of your way (until you need it)

Used Weekly for 2+ years
Reviewed on 2020/07/16
Review Source: Capterra

Super happy with Rollbar. Have used it on multiple projects, but in Recipe Cost Calculator specifically for probably at least seven years.

Pros

Rollbar was easy to integrate and provides multiple libraries to integrate depending on what languages you're programming in. It reports errors well, it's reliable, the API and libraries are super flexible. I'm sure I only use about 20% of the overall functionality.

Cons

Nothing that I *overly* dislike about Rollbar. I think that some of the UI could be improved a bit on the admin dashboard, some things are really nit-picky like I don't like the way that text or lines wrap in certain places. Any complaints I have would be bordering on trivial.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Alfredo A.
Industry: Computer Software
Company size: 11-50 Employees

Thanks to Rollbar we are able to provide proactive customer support

Used Daily for 2+ years
Reviewed on 2020/07/16
Review Source: Capterra

Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well.

The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.

Pros

Very powerful tracing at an individual level, easy to set up, very advanced querying capabilities, smart errors grouping, telemetry feature is quite powerful, the integration with slack is very good with a native experience. Github integration is also great.

Cons

Limited capabilities for filtering slack notifications. Suspect deploys produces a lot of fake positives. Automatic grouping doesn't work so well.
The frontend error tracking is too noisy as it detects also errors out of our scope as the errors provoked by browser extensions, bots, non-supported browsers, etc. This makes the frontend tracking useless as we can't trust the alerts as we do for the rest of the stacks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Ayhan C.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Unusable product with no customer support

Used Daily for 1+ year
Reviewed on 2020/07/10
Review Source: Capterra

My overall experience with this product is quite negative. Last year I noticed that when my teammates mention me under a specific item (a bug) I didn't receive any emails. This is quite important because the product doesn't offer any alternatives to get notified about those issues. There are no webpage notifications. There is no way to search for bugs that you were mentioned. The only alternative is to go through hundreds of web pages and use Cmd + F to see if someone mentioned you, asked you a question, assigned a task to you, or some other thing that is important for your daily job.
I wrote to their customer service explaining the issue. Our initial correspondence took almost a month for me to convince them there is in fact a problem and I didn't receive emails. After convincing them, I was told that I could get a reply in a few weeks. I followed up one month later, and they asked for a few more weeks. Another month passed and they basically said this was a low priority issue and they don't know if and when it will be fixed. I wasn't even offered any workarounds.
Since then, I get an automated email from them once in a while asking me to rate their product. I give a low rating, explain the situation, a couple of months passes and I get the same email.
I work in SaaS, I do understand the need for prioritization and the lack of resources but having a critical feature that doesn't work for a customer and not bothering to offer any alternatives are a big no for me.

Pros

It allows me to track some bugs and act quickly.

Cons

Lack of customer support and the bad user interface.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Christopher W.
Industry: Computer Software
Company size: 51-200 Employees

I love you guys! If I could rate you higher than 10 I would!

Used Daily for 2+ years
Reviewed on 2020/07/10
Review Source: Capterra

AMAZING!

Pros

So There is a lot to unpack here: As a software developer, having access to the WEB DASHBOARD is amazing We start our day and prioritize our work around what we see in this dashboard, the SLACK INTEGRATION makes this process even better, as we can see errors in real time before the end-user and proactively respond without having to call or confirm what the user does thanks to THE WONDERFUL TELEMETRY that we get. Also we build software with Rails, JS, Python, AWS Lambda, and all of your libraries work the same way as expected. Wonderful! You also sent my company a blue rollbar shirt a few years ago - IT WAS SO COMFORTABLE! also: YOUR UPTIME is better than just about anyone - Auth0, Gitlab, Dockerhub - have all had issues this year with uptime , and the most we've seen from you all has only been a small delay in processing. Nothing major.

ADDITIONALLY - I discovered a bug last month with rollbar and reported it to a community rep - AND YOU FIXED IT THIS RELEASE. FAST! As a fellow software developer I know how hard it is to get issues addressed, not to mention prioritized and deployed.

In short I love you, and love your company and I tell everyone that!

Cons

I wish I could come up with something, but you astound me. I'd complain about a bug I found in Rollbar Js, but you fixed it in 2.18!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David O.
Industry: Banking
Company size: 11-50 Employees

Great error tracking tool for the money paid

Used Daily for 1+ year
Reviewed on 2020/07/20
Review Source: Capterra

Real-time error tracking, as soon an error pops up on test or production environment, we get an alert on slack and act on it.

Pros

It is simple to customize grouping rules, you can easily propagate notifications settings to all projects so they are matching, easy to customize, easy to integrate.

Cons

We have to pay much more to have a simple feature like viewing all projects' errors in a single view.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,5/10
Based on 254 user ratings
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Rollbar Pricing

Rollbar Pricing

Starting from
US$0,00/month
Free Trial
Free
Subscription
Value for money
Value for Money
4,4/5
Based on 254 user ratings
Compare value for money rating with alternatives
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Rollbar Features

Rollbar Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,4/5
Based on 254 user ratings
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Categories

Additional information for Rollbar

Additional information for Rollbar

Key features of Rollbar

  • Account-level dashboard of all projects
  • Audit and advanced security controls
  • Auto-create issue tickets in Jira, Asana, and more
  • Auto-resolve tickets when the error is resolved in Rollbar
  • Contextual metadata: impacted users, regions, browsers, more
  • Custom SLAs
  • HIPAA compliance: standard or custom BAA
  • Intelligent error grouping
  • Mark errors as resolved via commit
  • Open source SDKs with customizable data scrubbing
  • Project-level encryption at rest
  • Real-time alerts via Slack, PagerDuty, and more
  • Real-time error feed
  • Rollbar Query Language (RQL) for custom data analysis
  • SAML SSO via Okta, Azure, and more
  • SCIM User provisioning
  • See similar and co-occurring errors
  • Source maps, symbolication, and ProGuard support
  • Stack traces, request and custom params, local var values
  • Support for all major programming languages and frameworks
  • Telemetry for faster debugging
  • Track deploys via integration with Jenkins, CircleCI, & more
  • Versions: track the impact of all deployed code versions
  • View source code via GitHub, GitLab, and Bitbucket
  • Watch and assign errors to a developer

Benefits

  • Instantly see and get notified of errors - including unhandled exceptions - as they occur in real-time. Set up alerts via Slack, PagerDuty, and more.

  • Get automatic grouping of similar errors to significantly boost signal-to-noise ratio, thanks to our proprietary error fingerprinting and analysis engine.

  • For each occurrence of an error, see data such as users impacted, severity level, location, browser, OS, and more so you can swiftly prioritize and triage an issue.

  • Get all the data and context you need to debug an error, including stack trace, local variable values, HTTP request parameter values, associated deploys, and more.

  • Use features like Telemetry to see all events leading up to an error to replicate and debug faster. Supports JavaScript source maps, iOS desymbolication, and more.

  • Rollbar FAQs

    Rollbar FAQs

    Below are some frequently asked questions for Rollbar.

    Q. What type of pricing plans does Rollbar offer?

    Rollbar offers the following pricing plans:

    Starting from: US$0,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Q. What are the main features of Rollbar?

    Rollbar offers the following features:

    • Account-level dashboard of all projects
    • Audit and advanced security controls
    • Auto-create issue tickets in Jira, Asana, and more
    • Auto-resolve tickets when the error is resolved in Rollbar
    • Contextual metadata: impacted users, regions, browsers, more
    • Custom SLAs
    • HIPAA compliance: standard or custom BAA
    • Intelligent error grouping
    • Mark errors as resolved via commit
    • Open source SDKs with customizable data scrubbing
    • Project-level encryption at rest
    • Real-time alerts via Slack, PagerDuty, and more
    • Real-time error feed
    • Rollbar Query Language (RQL) for custom data analysis
    • SAML SSO via Okta, Azure, and more
    • SCIM User provisioning
    • See similar and co-occurring errors
    • Source maps, symbolication, and ProGuard support
    • Stack traces, request and custom params, local var values
    • Support for all major programming languages and frameworks
    • Telemetry for faster debugging
    • Track deploys via integration with Jenkins, CircleCI, & more
    • Versions: track the impact of all deployed code versions
    • View source code via GitHub, GitLab, and Bitbucket
    • Watch and assign errors to a developer

    Q. Who are the typical users of Rollbar?

    Rollbar has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does Rollbar support?

    Rollbar supports the following languages:

    English

    Q. What type of pricing plans does Rollbar offer?

    Rollbar has the following pricing plans:

    Free, Subscription

    Q. Does Rollbar support mobile devices?

    We do not have any information about what devices Rollbar supports

    Q. What other apps does Rollbar integrate with?

    Rollbar integrates with the following applications:

    Buddy, Clubhouse, Jira, LogRocket, Natero, PagerDuty, Rippling, Slack, Sleuth, Workato

    Q. What level of support does Rollbar offer?

    Rollbar offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials