Canfigure
About Canfigure
Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.
Unlike its competitors, Canfigure can be fully configured by the customer with minimal involvement from the vendor. This saves the customer both time and money.
Canfigure supports both Windows and Linux environments, and can be run on premise or in our AWS cloud environment.
Key benefits of Canfigure
- Reduce risk to your enterprise by implementing a robust Change Management process with effective Impact Analysis
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice
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Reviews
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- Industry: Information Technology & Services
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to Implement and Use
Reviewed on 2017/04/11
Pros
Very easy and straight forward implementation. We did it without any assistance just by following installation guide.
Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects.
SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes.
Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.
Cons
Support team is always there to assist in case of problem or issue. Nothing negative to say about them!
Response from Canfigure
Hey Irfan, thank you so much for this review!
We will continue to deliver the service you are used to, and watch out for more new software features!
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ITSM Full Function Toolset : Canfigure!
Reviewed on 2023/11/01
Using an all-in-One tool for ITSM/ITAM/ITIL functions wonderful with no need to keep spreadsheets...
Using an all-in-One tool for ITSM/ITAM/ITIL functions wonderful with no need to keep spreadsheets or other products to do annual reporting and audit reporting. It's great to have everything at a glance!
Pros
Product is very cost effective and easy to use. Very versatile and easy to setup CI's and reports!
Cons
Haven't found anything yet, but I'm looking into every aspect.
- Industry: Law Practice
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Canfigure Review
Reviewed on 2024/01/17
We do have a great time using Canfigure. It's easy for our IT department to use, and it's very...
We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful.
Pros
We love the ease of use in regards to create and tracking incidents/tickets.
Cons
There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported.
Response from Canfigure
Thanks Alex! We take your point about the documentation and the many settings. We are constantly improving this and removing legacy settings from the application to make Canfigure even easier to use!
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customizable ITSM service with exceptional customer service
Reviewed on 2023/03/02
I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to...
I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to see what else I can do in the future.
Pros
-Customizable and flexible forms and workflows for task and incident tracking.-Asset Management is simple to use and has many features.-Excellent customer service. [sensitive content hidden] is always willing to assist and responds quickly when needed. One of the best customer service experiences I've had with any vendor/company I've worked with so far.
Cons
-When compared to other software, the interface may appear outdated to some users. -Some users may dislike the user experience in which if you need to go to a module or form, you must make multiple clicks to get there. But this more on user's perspective.
Response from Canfigure
Thanks Enrico! We get a kick out of seeing our customers have a good experience with our software. We also have ways of reducing clicks and some UI improvements coming!
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Knowledgeable and Reliable Company with Excellent Customer Support
Reviewed on 2023/03/08
I've had very good experience with them, excellent customer support, available to solution issues...
I've had very good experience with them, excellent customer support, available to solution issues in a very quickly manner. I Consider them to be very reliable suppliers. Very happy with their performance.
Pros
Their support and being always open for improvements or new ideas and turning these ideas into actual tools in the system
Cons
There are some natural limitations but they try to work around these to satisfy the requests.
Response from Canfigure
Thanks so much for your review Laura!
We look forward to continuing to deliver great support.
Canfigure FAQs
Below are some frequently asked questions for Canfigure.Q. What type of pricing plans does Canfigure offer?
Canfigure offers the following pricing plans:
- Starting from: US$450.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Canfigure?
Canfigure has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Canfigure support?
Canfigure supports the following languages:
English
Q. Does Canfigure support mobile devices?
Canfigure supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Canfigure integrate with?
Canfigure integrates with the following applications:
Azure Active Directory, Google Cloud, Nmap, SMTP, ServiceNow, Smartsheet, Xero
Q. What level of support does Canfigure offer?
Canfigure offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
Related categories
See all software categories found for Canfigure.
- Data Centre Management Software
- Help Desk Software
- ITSM Tools
- IT Asset Management Software
- Issue Tracking Software
- Change Management Software
- Asset Tracking Software
- IT Service Software
- CMDB Software
- Service Desk Software
- Tool Management Software
- Fixed Asset Management Software
- Preventive Maintenance Software
- EAM Software
- IT Management Software
- Equipment Maintenance Software
