Canfigure

Modular ITSM and ITAM solution based on ITIL principles

About Canfigure

Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.

Unlike its competitors, Canfigure can be fully configured by the customer with minimal involvement from the vendor. This saves the customer both time and money.

Canfigure supports both Windows and Linux environments, and can be run on premise or in our AWS cloud environment.


Key benefits of Canfigure

- Reduce risk to your enterprise by implementing a robust Change Management process with effective Impact Analysis
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice


Images

Canfigure Software - Dashboard Example
Canfigure Software - Fully customizable menus
Canfigure Software - Fully customizable menus
Canfigure Software - Configurable search functions
Canfigure Software - Define detailed workflows
Canfigure Software - Visualize relationships between items
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Canfigure video
Canfigure Software - Dashboard Example
Canfigure Software - Fully customizable menus
Canfigure Software - Fully customizable menus
Canfigure Software - Configurable search functions
Canfigure Software - Define detailed workflows
Canfigure Software - Visualize relationships between items

Not sure about Canfigure? Compare with a popular alternative

Canfigure

4,7 (21)
VS.
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Starting Price

US$200,00
year
US$19,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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153

Integrations

3
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Ease of Use

4,9 (21)
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Value for Money

4,7 (21)
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Customer Service

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Reviews

Overall rating

4,7 /5
(21)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,9/5
Customer Support
4,7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 21
Irfan
Irfan
Overall rating
  • Industry: Information Technology & Services
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to Implement and Use

Reviewed on 2017/04/11

Pros

Very easy and straight forward implementation. We did it without any assistance just by following installation guide.
Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects.
SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes.
Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

Cons

Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Response from Canfigure

Hey Irfan, thank you so much for this review!
We will continue to deliver the service you are used to, and watch out for more new software features!

Marthie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Hawkins Service Desk Review

Reviewed on 2016/11/24

In general the experience is good.
1. Reporting is not user friendly. The system prescribes...

In general the experience is good.
1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket
4. Cannot exclude child-related incidents from SLAs
5. Admin manual to be more comprehensive on the how to do that what to do.
6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well.

Chris has been more than supportive and quick to respond, which I appreciate.

Pros

Tasking capability

Cons

Reporting
Reminders not configured

Response from Canfigure

Thanks for that honest review Marthie!

I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017.

We'll get you to update your review at that time!

Alex
Overall rating
  • Industry: Law Practice
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Canfigure Review

Reviewed on 2024/01/17

We do have a great time using Canfigure. It's easy for our IT department to use, and it's very...

We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful.

Pros

We love the ease of use in regards to create and tracking incidents/tickets.

Cons

There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported.

Response from Canfigure

Thanks Alex! We take your point about the documentation and the many settings. We are constantly improving this and removing legacy settings from the application to make Canfigure even easier to use!

Will
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SupaTools provides our organization with quality applications that are critical to our...

Reviewed on 2018/02/19

ITIL/ITSM rules management and enforcement.
External applications extension and integration.
Secur...

ITIL/ITSM rules management and enforcement.
External applications extension and integration.
Security policy enforcement.
MRP functionality.
Historical reporting for trend analysis.
Full Lifecycle management.
Outstanding vendor support.

Pros

The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.

Cons

The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

Enrico
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customizable ITSM service with exceptional customer service

Reviewed on 2023/03/02

I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to...

I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to see what else I can do in the future.

Pros

-Customizable and flexible forms and workflows for task and incident tracking.-Asset Management is simple to use and has many features.-Excellent customer service. [sensitive content hidden] is always willing to assist and responds quickly when needed. One of the best customer service experiences I've had with any vendor/company I've worked with so far.

Cons

-When compared to other software, the interface may appear outdated to some users. -Some users may dislike the user experience in which if you need to go to a module or form, you must make multiple clicks to get there. But this more on user's perspective.

Response from Canfigure

Thanks Enrico! We get a kick out of seeing our customers have a good experience with our software. We also have ways of reducing clicks and some UI improvements coming!

Showing 5 reviews of 21 Read all reviews

Canfigure FAQs

Below are some frequently asked questions for Canfigure.

Canfigure offers the following pricing plans:

  • Starting from: US$200,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Canfigure has the following typical customers:

11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Canfigure supports the following languages:

English

Canfigure supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Canfigure integrates with the following applications:

Nmap, SMTP, ServiceNow

Canfigure offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

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