Canfigure

Canfigure

Modular ITSM and ITAM solution based on ITIL principles

4.8/5 (12 reviews)

Canfigure Overview

Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.

Unlike its competitors, Canfigure can be fully configured by the customer with minimal involvement from the vendor. This saves the customer both time and money.

Canfigure supports both Windows and Linux environments, and can be run on premise or in our AWS cloud environment.

Pricing

Starting from
US$200,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, Mexico, United Kingdom, United States

Supported Languages

English

Canfigure Reviews

Overall rating
4.8/5
100% positive reviews
9
Excellent
3
Very good
0
Average
0
Poor
0
Terrible
Marthie C.

Hawkins Service Desk Review

Used Daily for 6-12 months
Reviewed on 2016/11/24
Review Source: Capterra

In general the experience is good.
1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket
4. Cannot exclude child-related incidents from SLAs
5. Admin manual to be more comprehensive on the how to do that what to do.
6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well.

Chris has been more than supportive and quick to respond, which I appreciate.

Pros

Tasking capability

Cons

Reporting
Reminders not configured

Response from SupaTools

Thanks for that honest review Marthie!

I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017.

We'll get you to update your review at that time!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Will M.

SupaTools provides our organization with quality applications that are critical to our business.

Used Daily for 2+ years
Reviewed on 2018/02/19
Review Source: Capterra

ITIL/ITSM rules management and enforcement.
External applications extension and integration.
Security policy enforcement.
MRP functionality.
Historical reporting for trend analysis.
Full Lifecycle management.
Outstanding vendor support.

Pros

The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.

Cons

The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andy C.

SupaDESK is great if you understand the importance of Service Delivery

Used Daily for 2+ years
Reviewed on 2018/08/10
Review Source: Capterra

We are delivering a much better, managed, rationed, fair service delivery in a resource constrained environment.
Getting staff to self-log and also sending the basic Net Promoter Score feedback request for every closed save helped productivity.

Pros

As a 10 year veteran of the product I like how it aligns to IT Service Management.
It is so extensible and well modelled for Service Desk and IT management under ITIL.
The biggest payback is when your service desk staff "click" as to why maintaining a CMDB is the cornerstone of service delivery - and why logging calls (especially staff self-logging) is the key to managing requests.

Cons

Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rhonda L.

As Supatools Administrator for the past eight years, I find the software outstanding.

Used Daily for 2+ years
Reviewed on 2017/07/17
Review Source: Capterra

Pros

The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities. The most popular functions reported by the users is quick search and the ability to create views using multiple configuration items. As administrator, I find Supatools easy to manage with the help of Administrator and Tools & Utilities modules. There are so many areas that can be configured by the administrator, all are easy and straight forward. Most of all, the Supatools team are very responsive and will assist in any way needed.

Cons

The only con I have found in using Supatools is large reports sometimes time-out depending on network utilization.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Irfan L.

Easy to Implement and Use

Used Daily for 2+ years
Reviewed on 2017/04/11
Review Source: GetApp

Pros

Very easy and straight forward implementation. We did it without any assistance just by following installation guide.
Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects.
SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes.
Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

Cons

Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Response from SupaTools Limited

Hey Irfan, thank you so much for this review!
We will continue to deliver the service you are used to, and watch out for more new software features!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Canfigure Pricing

Starting from
US$200,00/month
Pricing options
Free Trial
Subscription
Value for money

Canfigure Features

  • API
  • Data Import/Export
  • Workflow Management

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Customizable Reporting
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration

Additional information for Canfigure

Key features of Canfigure

  • Active Directory integration
  • CMDB Foundation
  • Cloud or On-premise
  • Configuration Management
  • Custom Reporting
  • Discovery integration
  • E-mail ticketing
  • Fully Customizable
  • ITIL Compatible
  • Impact Analysis Tools
  • Integration APIs
  • Mobile enabled
  • Multi-tenancy
  • Rapid deployment
  • Request Fullfilment
  • Spreadsheet Imports
  • Task workflow

Benefits

- Reduce risk to your enterprise by implementing a robust Change Management process with effective Impact Analysis
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice

Canfigure FAQs

Below are some frequently asked questions for Canfigure.

Q. What type of pricing plans does Canfigure offer?

Canfigure offers the following pricing plans:

Starting from: US$200,00/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of Canfigure?

Canfigure offers the following features:

  • Active Directory integration
  • CMDB Foundation
  • Cloud or On-premise
  • Configuration Management
  • Custom Reporting
  • Discovery integration
  • E-mail ticketing
  • Fully Customizable
  • ITIL Compatible
  • Impact Analysis Tools
  • Integration APIs
  • Mobile enabled
  • Multi-tenancy
  • Rapid deployment
  • Request Fullfilment
  • Spreadsheet Imports
  • Task workflow

Q. Who are the typical users of Canfigure?

Canfigure has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Canfigure support?

Canfigure supports the following languages:

English

Q. What type of pricing plans does Canfigure offer?

Canfigure has the following pricing plans:

Subscription

Q. Does Canfigure support mobile devices?

Canfigure supports the following devices:

Android, iPhone

Q. What other apps does Canfigure integrate with?

We do not have any information about what integrations Canfigure has

Q. What level of support does Canfigure offer?

Canfigure offers the following support options:

Forum, Online Support, Phone Support