Modular ITSM and ITAM solution based on ITIL principles

About Canfigure

Canfigure has been designed as a modular system where the customer can select the desired functionality and expand over time at their own pace. Modules are divided into Change Management, Service Desk (ITSM) and Asset Management (ITAM) all underpinned by a well-designed CMDB. All processes are compatible with the ITIL standard.

Unlike its competitors, Canfigure can be fully configured by the customer with minimal involvement from the vendor. This saves the customer both time and money.

Canfigure supports both Windows and Linux environments, and can be run on premise or in our AWS cloud environment.

Key benefits of Canfigure

- Reduce risk to your enterprise by implementing a robust Change Management process with effective Impact Analysis
- Document your environment to maintain an accurate record of dependencies and usage
- Adapt the software to your specific business needs where not met by typical off-the-shelf software
- Reduce cost when compared to competitive offerings with low maintenance and self-configurable design
- Benefit from software that is constantly evolving and extended based on customer feedback and best practice


Business size



Australia, Canada, Germany, United Kingdom, Mexico, United States

Supported Languages



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Total features of Canfigure: 79

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Barcoding/RFID
  • Billing & Invoicing
  • CMDB
  • Call Center Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Check-in/Check-out
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Depreciation Management
  • Disposal Management
  • Document Storage
  • Email Management
  • Event Calendar
  • Feedback Management
  • IT Asset Management
  • Impact Management
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Mobile Access
  • Multi-Channel Communication
  • Network Monitoring
  • Online Catalog
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Ratings / Reviews
  • Real-Time Chat
  • Recurring Issues
  • Relationship Mapping
  • Release Management
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Team Calendars
  • Ticket Management
  • Workflow Configuration
  • Workflow Management


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Overall rating

4,8 /5
Value for Money
Ease of Use
Customer Support

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Showing 5 reviews of 12
Irfan L.
Overall rating
  • Industry: Information Technology & Services
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to Implement and Use

Reviewed on 2017/04/11


Very easy and straight forward implementation. We did it without any assistance just by following installation guide.
Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects.
SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes.
Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.


Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Response from SupaTools Limited

Hey Irfan, thank you so much for this review!
We will continue to deliver the service you are used to, and watch out for more new software features!

Marthie C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Hawkins Service Desk Review

Reviewed on 2016/11/24

In general the experience is good.
1. Reporting is not user friendly. The system prescribes type...

In general the experience is good.
1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket
4. Cannot exclude child-related incidents from SLAs
5. Admin manual to be more comprehensive on the how to do that what to do.
6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well.

Chris has been more than supportive and quick to respond, which I appreciate.


Tasking capability


Reminders not configured

Response from SupaTools

Thanks for that honest review Marthie!

I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017.

We'll get you to update your review at that time!

Rob W.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

SupaCMDB is an essential asset giving assurance that our config records are maintained...

Reviewed on 2018/07/23


SupaCMDB is highly customisable, configurable and scalable. Relationships can be expressed in multiple ways within and across CIs, which allows us to effectively assess the impact of changes to service.
Creating views, dashboards and most reports is simple and each can be customized for individuals, roles, functions etc.
Integration with key external systems (eg Jira) is possible via the supaTools API.


It can be difficult to get some of the more complex reports out of the system, although SupaTools support are always on hand to assist or create new reports if needed.

Will M.
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SupaTools provides our organization with quality applications that are critical to our...

Reviewed on 2018/02/19

ITIL/ITSM rules management and enforcement.
External applications extension and...

ITIL/ITSM rules management and enforcement.
External applications extension and integration.
Security policy enforcement.
MRP functionality.
Historical reporting for trend analysis.
Full Lifecycle management.
Outstanding vendor support.


The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.


The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

Andy C.
Overall rating
  • Industry: Government Administration
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SupaDESK is great if you understand the importance of Service Delivery

Reviewed on 2018/08/10

We are delivering a much better, managed, rationed, fair service delivery in a resource constrained...

We are delivering a much better, managed, rationed, fair service delivery in a resource constrained environment.
Getting staff to self-log and also sending the basic Net Promoter Score feedback request for every closed save helped productivity.


As a 10 year veteran of the product I like how it aligns to IT Service Management.
It is so extensible and well modelled for Service Desk and IT management under ITIL.
The biggest payback is when your service desk staff "click" as to why maintaining a CMDB is the cornerstone of service delivery - and why logging calls (especially staff self-logging) is the key to managing requests.


Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.

Showing 5 reviews of 12 Read all reviews

Canfigure FAQs

Below are some frequently asked questions for Canfigure.

Canfigure offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about Canfigure features

Canfigure has the following typical customers:

11-50, 51-200, 201-500, 501-1 000, 1 001+

Canfigure supports the following languages:


Canfigure supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Canfigure has

Canfigure offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

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