icomplete CRM

The World's Simplest Contact Management CRM

4,4 /5 (14 reviews) Write a Review!

icomplete CRM Overview

What is icomplete CRM?

Instant Office Solutions! Mix and Match to your needs

Still using old fashioned, slow, server based CRM, Sage, Act, Goldmine or Excel spreadsheets to manage your Contacts? Want to change but don't want the headache or use a complicated, expensive system?

Get up and running quickly - no IT guy required – our Quick Start option gets all your data in and everything set up so you don't have to.

* Simple Customer Database (CRM) to help stay on top of your customers and prospects
* Online team calendars helps manage you and your teams availability
* Auto receptionist answers calls instantly and routes them to the right person, where ever they are.
* Web-based, highly visual, instant search, drag & drop!
* Multi-user, centralised system, designed specifically for the needs of small businesses

It's all about connecting people from any location to the information that makes your business tick, saving time and money.

icomplete CRM Overview

Pricing

Starting from
£15,00/month

Pricing options

Free Trial
Subscription
Value for money

From £15 per month (CRM, Calendars, Task Management, File Storage)
Emarketing - 1p per email or monthly price plan
SMS - 10p per SMS discount for bulk
From £5 VoIP UK phone-lines / fax-lines
Optional Quick Start set up - £99 - £349


icomplete CRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English, Irish

Media

Dashboard
Group Calendar
Custom Fields / Tags
icomplete CRM video icomplete CRM screenshot: Dashboard icomplete CRM screenshot: Group Calendar icomplete CRM screenshot: Custom Fields / Tags

icomplete CRM Reviews

icomplete CRM Reviews

Overall rating
4,4
/
5
Excellent
9

Very good
4

Average
0

Poor
0

Terrible
1

Value for Money
5
Features
4,8
Ease of Use
5
Customer Support
5
93% recommended this app
Neil O.

A world beating CRM

The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it is fast, efficient and saves a fortune on telephone costs, staff time and work load. You can simply achieve more with the same staff. The way we use it has increased the performance of our sales staff by 100%, and the flexibility of the system allows you to keep in touch with what is happening in your company where ever you are, even on holiday abroad.


James L.

small business CRM system that ticks most of the boxes required by a small business

We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues


Howard

Not impressed

Not impressed.

Pipeline management - once subscribed you are told there is a £200 fee to set this up
Auto feed response from website - you have to completely redesign your web form to fit icomplete - not easy as its made out and they charge you £99 for the pleasure.
Yes you can store your contacts in the same way you can in access, Yes you can set tasks and reminders the same way you can in outlook, if you sign up to voip you can call straight from the solution - a nice to have not a necessity. Initial training was an hour of my life I will never get back eventually told to watch the tutorial videos that I got more from.
Nice company to deal with? Not really. Clare's great the others just wind me up the wrong way once onboard they just want to sell extras to you quite annoying.


Michael C.

Better Connected

Contact with the team is excellent, any questions are quickly resolved and as we have evolved iComplete has adapted to support our individual needs.

I have recommended iComplete to others and they have never ever complained so I have been confident and will remain confident to continue to recommend.


Andrew H.

Icomplete CRM Voip combined system

This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA.
With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily.
We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!


Neil O.

A world beating CRM

Used Daily for 2+ years
Reviewed on 2016/12/09
Review Source: GetApp

The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it is fast, efficient and saves a fortune on telephone costs, staff time and work load. You can simply achieve more with the same staff. The way we use it has increased the performance of our sales staff by 100%, and the flexibility of the system allows you to keep in touch with what is happening in your company where ever you are, even on holiday abroad.

Pros

VOIP means all documents are stored safely on cloud and you have access whenever or wherever you want.
Call recording means you never miss a call and can always check what you said to someone or what was said to you.
Automated individual emails save massive amounts of time.
No other CRM has voice recording integration.
No other CRM has missed call forwarding or ansaphone.
No other CRM has tagging (client identity and rating system)
Loads more feature included.
Very inexpensive and easy customisation.

Cons

Lacks notification for incoming emails, but then no other CRM has that either

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

James L.
Industry: Food & Beverages
Company size: 2-10 Employees

small business CRM system that ticks most of the boxes required by a small business

Used Daily for 2+ years
Reviewed on 2016/12/12
Review Source: Capterra

We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues

Pros

web based, easy to use, great customer service based in UK

Cons

e-marketing templates a little clumsy, database segmentation based on tag search could be more flexible, would be useful to have off line version on local hard drive for travelling

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Howard

Not impressed

Reviewed on 2014/03/10
Review Source: GetApp

Not impressed.

Pipeline management - once subscribed you are told there is a £200 fee to set this up
Auto feed response from website - you have to completely redesign your web form to fit icomplete - not easy as its made out and they charge you £99 for the pleasure.
Yes you can store your contacts in the same way you can in access, Yes you can set tasks and reminders the same way you can in outlook, if you sign up to voip you can call straight from the solution - a nice to have not a necessity. Initial training was an hour of my life I will never get back eventually told to watch the tutorial videos that I got more from.
Nice company to deal with? Not really. Clare's great the others just wind me up the wrong way once onboard they just want to sell extras to you quite annoying.

Response from icomplete.com

Howard I am so sorry to hear that you were unhappy with the icomplete service. We do take negative reviews very seriously and this will be passed back to our team to improve our customer care process.

Michael C.

Better Connected

Used Daily for 2+ years
Reviewed on 2016/12/19
Review Source: GetApp

Contact with the team is excellent, any questions are quickly resolved and as we have evolved iComplete has adapted to support our individual needs.

I have recommended iComplete to others and they have never ever complained so I have been confident and will remain confident to continue to recommend.

Pros

Client contact record all in one place

Response from icomplete.com

Thank you for your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andrew H.
Industry: Automotive
Company size: 11-50 Employees

Icomplete CRM Voip combined system

Used Daily for 6-12 months
Reviewed on 2016/12/13
Review Source: Capterra

This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA.
With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily.
We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!

Pros

Easy to use, top end functionality without the cost. the telephony link up is great.

Cons

Cloud based so reliant on internet connection which fortunately these days is very good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 14 user ratings
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icomplete CRM Pricing

icomplete CRM Pricing

Starting from
£15,00/month
Free Trial
Subscription
Value for money

From £15 per month (CRM, Calendars, Task Management, File Storage)
Emarketing - 1p per email or monthly price plan
SMS - 10p per SMS discount for bulk
From £5 VoIP UK phone-lines / fax-lines
Optional Quick Start set up - £99 - £349

From £15 per month (CRM, Calendars, Task Management, File Storage)
Emarketing - 1p per email or monthly price plan
SMS - 10p per SMS discount for bulk
From £5 VoIP UK phone-lines / fax-lines
Optional Quick Start set up - £99 - £349

Value for Money
5/5
Based on 14 user ratings
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icomplete CRM Features

icomplete CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,8/5
Based on 14 user ratings
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Categories

Additional information for icomplete CRM

Additional information for icomplete CRM

Key features of icomplete CRM

  • CRM - Bespoke database, clients, prospects, suppliers
  • Call Recording - Mobile and VoIP
  • Group Calendar
  • IVR
  • Mobile Apps
  • VoIP Phone and Fax (United Kingdom)
  • eMarketing - Bulk email and SMS

Benefits

icomplete connects your team up wherever they are!

Do you want to give field workers access to information while they’re on the move and also keep track of their work progress?

Share all the same services that you have in the office with your field workers.

* Centralised Prospect / Client Database
* Remember Who said What to Whom
* Track what needs to happen next
* See where everyone is going each day
* Send eMarketing (bulk email and SMS)
* See Call History even when mobiles are used (SIM)

Access and share important information, see all your customers and prospects via your mobile, tablet or laptop.

• Extreme Simplicity, yet still customisable and fast / fluid to use
• CRM with built-in eMarketing / VoIP options, all joined up save time and hassle
• Staff like and use it because it is easy and quick to make the necessary notes
• Very helpful level of setup support, import your data etc.

icomplete CRM FAQs

icomplete CRM FAQs

Below are some frequently asked questions for icomplete CRM.

Q. What type of pricing plans does icomplete CRM offer?

icomplete CRM offers the following pricing plans:

Starting from: £15,00/month

Pricing model: Subscription

Free Trial: Available

From £15 per month (CRM, Calendars, Task Management, File Storage) Emarketing - 1p per email or monthly price plan SMS - 10p per SMS discount for bulk From £5 VoIP UK phone-lines / fax-lines Optional Quick Start set up - £99 - £349

Q. What are the main features of icomplete CRM?

icomplete CRM offers the following features:

  • CRM - Bespoke database, clients, prospects, suppliers
  • Call Recording - Mobile and VoIP
  • Group Calendar
  • IVR
  • Mobile Apps
  • VoIP Phone and Fax (United Kingdom)
  • eMarketing - Bulk email and SMS

Q. Who are the typical users of icomplete CRM?

icomplete CRM has the following typical customers:

Small Business, Freelancers, Mid Size Business

Q. What languages does icomplete CRM support?

icomplete CRM supports the following languages:

English, Irish

Q. What type of pricing plans does icomplete CRM offer?

icomplete CRM has the following pricing plans:

Subscription

Q. Does icomplete CRM support mobile devices?

We do not have any information about what devices icomplete CRM supports

Q. What other apps does icomplete CRM integrate with?

We do not have any information about what integrations icomplete CRM has

Q. What level of support does icomplete CRM offer?

icomplete CRM offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials