About icomplete CRM

Instant Office Solutions! Mix and Match to your needs

Still using old fashioned, slow, server based CRM, Sage, Act, Goldmine or Excel spreadsheets to manage your Contacts? Want to change but don't want the headache or use a complicated, expensive system?

Get up and running quickly - no IT guy required – our Quick Start option gets all your data in and everything set up so you don't have to.

* Simple Customer Database (CRM) to help stay on top of your customers and prospects
* Online team calendars helps manage you and your teams availability
* Auto receptionist answers calls instantly and routes them to the right person, where ever they are.
* Web-based, highly visual, instant search, drag & drop!
* Multi-user, centralised system, designed specifically for the needs of small businesses

It's all about connecting people from any location to the information that makes your business tick, saving time and money.

Key benefits of icomplete CRM

icomplete connects your team up wherever they are!

Do you want to give field workers access to information while they’re on the move and also keep track of their work progress?

Share all the same services that you have in the office with your field workers.

* Centralised Prospect / Client Database
* Remember Who said What to Whom
* Track what needs to happen next
* See where everyone is going each day
* Send eMarketing (bulk email and SMS)
* See Call History even when mobiles are used (SIM)

Access and share important information, see all your customers and prospects via your mobile, tablet or laptop.

• Extreme Simplicity, yet still customisable and fast / fluid to use
• CRM with built-in eMarketing / VoIP options, all joined up save time and hassle
• Staff like and use it because it is easy and quick to make the necessary notes
• Very helpful level of setup support, import your data etc.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English, Irish

Images

Dashboard
Group Calendar
Custom Fields / Tags
View 4 more
icomplete CRM video
icomplete CRM screenshot: Dashboard icomplete CRM screenshot: Group Calendar icomplete CRM screenshot: Custom Fields / Tags

Features

Total features of icomplete CRM: 52

  • A/B Testing
  • API
  • Auto-Dialer
  • Auto-Responders
  • CAN SPAM Compliance
  • Calendar/Reminder System
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Cataloging/Categorization
  • Contact Management
  • Customer Database
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Document Storage
  • Drip Campaigns
  • Email Marketing
  • Email Response Control
  • Event Triggered Actions
  • FAQ
  • Help Desk Management
  • IVR / Voice Recognition
  • Image Library
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Management
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Multiple Parties
  • Quotes/Estimates
  • Referral Tracking
  • Remote Access/Control
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • SMS Messaging
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Spam Blocker
  • Task Management
  • Template Management
  • Territory Management
  • Voice Mail
  • WYSIWYG Editor
  • Web-based Deployment
  • Workflow Management
  • XML / RSS

Alternatives

Agile CRM

4,2
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Zoho CRM

4,2
#2 Alternative to icomplete CRM
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Salesforce Sales Cloud

4,4
#3 Alternative to icomplete CRM
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Marketing 360

4,7
#4 Alternative to icomplete CRM
Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

Reviews

Overall rating

4,4 /5
(14)
Value for Money
5/5
Features
4,8/5
Ease of Use
5/5
Customer Support
5/5

Already have icomplete CRM?

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Showing 5 reviews of 14
Neil O.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A world beating CRM

Reviewed on 2016/12/09

The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it...

The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it is fast, efficient and saves a fortune on telephone costs, staff time and work load. You can simply achieve more with the same staff. The way we use it has increased the performance of our sales staff by 100%, and the flexibility of the system allows you to keep in touch with what is happening in your company where ever you are, even on holiday abroad.

Pros

VOIP means all documents are stored safely on cloud and you have access whenever or wherever you want.
Call recording means you never miss a call and can always check what you said to someone or what was said to you.
Automated individual emails save massive amounts of time.
No other CRM has voice recording integration.
No other CRM has missed call forwarding or ansaphone.
No other CRM has tagging (client identity and rating system)
Loads more feature included.
Very inexpensive and easy customisation.

Cons

Lacks notification for incoming emails, but then no other CRM has that either

James L.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

small business CRM system that ticks most of the boxes required by a small business

Reviewed on 2016/12/12

We have been using iComplete for 4 years now, and it was a huge improvement on the excel...

We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues

Pros

web based, easy to use, great customer service based in UK

Cons

e-marketing templates a little clumsy, database segmentation based on tag search could be more flexible, would be useful to have off line version on local hard drive for travelling

Howard
Overall rating
  • Review Source

Overall rating

Not impressed

Reviewed on 2014/03/10

Not impressed.

Pipeline management - once subscribed you are told there is a £200 fee to set...

Not impressed.

Pipeline management - once subscribed you are told there is a £200 fee to set this up
Auto feed response from website - you have to completely redesign your web form to fit icomplete - not easy as its made out and they charge you £99 for the pleasure.
Yes you can store your contacts in the same way you can in access, Yes you can set tasks and reminders the same way you can in outlook, if you sign up to voip you can call straight from the solution - a nice to have not a necessity. Initial training was an hour of my life I will never get back eventually told to watch the tutorial videos that I got more from.
Nice company to deal with? Not really. Clare's great the others just wind me up the wrong way once onboard they just want to sell extras to you quite annoying.

Response from icomplete.com

Howard I am so sorry to hear that you were unhappy with the icomplete service. We do take negative reviews very seriously and this will be passed back to our team to improve our customer care process.

Michael C.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Better Connected

Reviewed on 2016/12/19

Contact with the team is excellent, any questions are quickly resolved and as we have evolved...

Contact with the team is excellent, any questions are quickly resolved and as we have evolved iComplete has adapted to support our individual needs.

I have recommended iComplete to others and they have never ever complained so I have been confident and will remain confident to continue to recommend.

Pros

Client contact record all in one place

Response from icomplete.com

Thank you for your feedback.

Andrew H.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Icomplete CRM Voip combined system

Reviewed on 2016/12/13

This system has taken out our previous server based system and gives us 100% more functionality and...

This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA.
With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily.
We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!

Pros

Easy to use, top end functionality without the cost. the telephony link up is great.

Cons

Cloud based so reliant on internet connection which fortunately these days is very good.

Showing 5 reviews of 14 Read all reviews

icomplete CRM FAQs

Below are some frequently asked questions for icomplete CRM.

icomplete CRM offers the following pricing plans:

  • Starting from: £15,00/month
  • Pricing model: Subscription
  • Free Trial: Available

From £15 per month (CRM, Calendars, Task Management, File Storage) Emarketing - 1p per email or monthly price plan SMS - 10p per SMS discount for bulk From £5 VoIP UK phone-lines / fax-lines Optional Quick Start set up - £99 - £349

We do not have any information about icomplete CRM features

icomplete CRM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

icomplete CRM supports the following languages:

English, Irish

icomplete CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations icomplete CRM has

icomplete CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for icomplete CRM.