HotSchedules

HotSchedules

Scheduling and workforce management for restaurants

4.3/5 (330 reviews)

HotSchedules Overview

HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.

Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English, Spanish

HotSchedules Reviews

Overall rating
4.3/5
88% positive reviews
170
Excellent
119
Very good
30
Average
4
Poor
7
Terrible
Carisa D.

General Manager and partner

Used Daily for 2+ years
Reviewed on 2017/02/03
Review Source: Capterra

It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost.

I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

Pros

The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Cons

Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Response from HotSchedules

Hey Carisa!

Thank you for the feedback. We apologize for the frustration you've been experiencing with our product and customer support services. Here is an article to an overview of the new scheduler that might be helpful.

https://help.hotschedules.com/hc/en-us/articles/218408118-HS-New-Scheduler-Overview

Please reach out if you are continuing to experience difficulty with the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Greg L.

This software is easy to use and a great way to communicate.

Used Daily for 1+ year
Reviewed on 2017/08/08
Review Source: Capterra

The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

Pros

The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

Cons

My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Garret B.

Good Scheduler

Used Daily for 2+ years
Reviewed on 2018/09/13
Review Source: Capterra

Overall its very good. I don't have much issue with it, but the UI could be definitely be better.

Pros

Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.

Cons

The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Diandra D.

Great scheduling ap

Used Daily for 2+ years
Reviewed on 2019/05/16
Review Source: Capterra

One of the best scheduling websites I've ever seen or used.

Pros

As a user, I love how easy this product is. You can view your schedule, see who else is working, and swap and release shifts without an issue. It has an easy to use web browser, and mobile ap (although you do pay for it) so you can use hotschedules whichever way you prefer. It also has a great messaging system which allows you to message entire groups of people at once (management, kitchen, servers). It also tells you how many people are ahead of you on a wait list for a shift you picked up. The autopick up function is excellent as well for when you need to get a shift and non are available.

Cons

I am not a fan of the most recent update. Prior, you would be able to "see all schedule" and see the entire week, alphabetically, where everyone was working etc. Now however, you can't see the weekly schedule at once and you need to click day by day. This can be challenging when trying to swap shifts with other staff, or see others schedules.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Anthony R.

Hotschedules Implimentation

Used Daily for 1+ year
Reviewed on 2017/02/04
Review Source: Capterra

I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.

Pros

I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff

Cons

Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high

Response from HotSchedules

Anthony,

We know you're very busy, so thank you for taking time out of your day to provide us feedback. We appreciate your role in our community.

If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

HotSchedules Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact HotSchedules for pricing information.

HotSchedules Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Employee Database
  • Employee Management
  • Employee Self Service
  • Reporting & Statistics

  • Activity Tracking
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Onboarding
  • Employee Portal
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Self Service Portal
  • Third Party Integration

Additional information for HotSchedules

Key features of HotSchedules

  • 'Schoox' learning management tool for staff training
  • Activity dashboard
  • Alerts / escalation
  • Approval process control
  • Attendance management
  • Automatic notifications
  • Availability indicator
  • Availability management
  • Budget control
  • Budgeting & forecasting
  • Calendar management
  • Calendar sync with Google
  • Certification tracking
  • Chat
  • Chat functionality
  • Clock in / out
  • Communication management
  • Compliance management
  • Contact database
  • Customizable templates
  • Document management
  • Drag & drop interface
  • Employee certifications
  • Employee database
  • Employee management
  • Employee scheduling
  • Employee self service
  • Employee time clock
  • Exception reporting
  • Facility scheduling
  • Forecasting
  • History tracking
  • Hourly employee tracking
  • Instant messaging
  • Job scheduling
  • Labor cost reporting
  • Labor management
  • Labor projection
  • Mobile alerts
  • Online and telephone support
  • Overtime alerts
  • Overtime tracking
  • POS
  • POS integration
  • Payroll integration
  • Payroll management
  • Performance reports
  • Permission management
  • Projections
  • Real time notifications
  • Real time updates
  • Reporting & statistics
  • SMS integration
  • Sales reporting
  • Sales tracking
  • Shift trade tool
  • Staff volume tracking
  • Task management
  • Task scheduling
  • Team calendars
  • Template management
  • Time & attendance tracking
  • Time clock integration
  • Time off requests
  • Timesheet management
  • Timesheets
  • Vacation / leave tracking
  • Vacation tracking
  • Widgets

Benefits

  • Automatically schedule employees, create rosters and communicate information to staff.

  • The HotSchedules mobile app makes the work schedule, roster and time-off & shift-swap requests accessible for staff.

  • Automatically forecast sales levels and labor requirements before generating reports to better understand business performance and needs.

  • Overtime alerts notify users when someone is projected to hit overtime and how much it’s going to cost.

  • Source staff economically through referrals from other staff.

  • HotSchedules FAQs

    Below are some frequently asked questions for HotSchedules.

    Q. What type of pricing plans does HotSchedules offer?

    HotSchedules offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact HotSchedules for pricing information.

    Q. What are the main features of HotSchedules?

    HotSchedules offers the following features:

    • 'Schoox' learning management tool for staff training
    • Activity dashboard
    • Alerts / escalation
    • Approval process control
    • Attendance management
    • Automatic notifications
    • Availability indicator
    • Availability management
    • Budget control
    • Budgeting & forecasting
    • Calendar management
    • Calendar sync with Google
    • Certification tracking
    • Chat
    • Chat functionality
    • Clock in / out
    • Communication management
    • Compliance management
    • Contact database
    • Customizable templates
    • Document management
    • Drag & drop interface
    • Employee certifications
    • Employee database
    • Employee management
    • Employee scheduling
    • Employee self service
    • Employee time clock
    • Exception reporting
    • Facility scheduling
    • Forecasting
    • History tracking
    • Hourly employee tracking
    • Instant messaging
    • Job scheduling
    • Labor cost reporting
    • Labor management
    • Labor projection
    • Mobile alerts
    • Online and telephone support
    • Overtime alerts
    • Overtime tracking
    • POS
    • POS integration
    • Payroll integration
    • Payroll management
    • Performance reports
    • Permission management
    • Projections
    • Real time notifications
    • Real time updates
    • Reporting & statistics
    • SMS integration
    • Sales reporting
    • Sales tracking
    • Shift trade tool
    • Staff volume tracking
    • Task management
    • Task scheduling
    • Team calendars
    • Template management
    • Time & attendance tracking
    • Time clock integration
    • Time off requests
    • Timesheet management
    • Timesheets
    • Vacation / leave tracking
    • Vacation tracking
    • Widgets

    Q. Who are the typical users of HotSchedules?

    HotSchedules has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does HotSchedules support?

    HotSchedules supports the following languages:

    English, Spanish

    Q. What type of pricing plans does HotSchedules offer?

    HotSchedules has the following pricing plans:

    Subscription

    Q. Does HotSchedules support mobile devices?

    HotSchedules supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does HotSchedules integrate with?

    HotSchedules integrates with the following applications:

    Aloha POS, DiscoverLink, Ordyx, Plate IQ, Toast POS, Upserve POS, Wisetail LMS

    Q. What level of support does HotSchedules offer?

    HotSchedules offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support