HotSchedules
Scheduling and workforce management for restaurants
4,4 /5 (398 reviews) Write a Review!HotSchedules Overview
What is HotSchedules?
HotSchedules is an employee scheduling and workforce management application designed for use within restaurants, retail and hospitality industries, and other customer-facing businesses. The HotSchedules platform automates operational tasks such as scheduling, shift communication, reporting, forecasting, recruiting and training.
Users can manage time-off and shift-swap requests remotely using the native Android and iOS mobile apps, which are accessible to all employees. Store documents and employee information on a cloud-based database for access any time, anywhere. Use the HotSchedules Recruit tool to source and hire staff economically and the 'Schoox' tool to arrange training courses for employees.
HotSchedules Overview
Pricing
Pricing options
Contact HotSchedules for pricing information.
HotSchedules Features
Media
HotSchedules Reviews
HotSchedules Reviews
Your Schedule On The Go!
Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!
Great tool to schedule your employees
Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.
hotschedules review
It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.
Extremely helpful!
I would highly recommend. It is easy to set up and is user friendly for all ages. Since it helps with scheduling, dropping shifts and picking up shifts, our Managers are able to focus more of their time on other aspects of the business.
Great Features
It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!
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Your Schedule On The Go!
Pros
I really enjoy the convenience of being able to view your work schedule remotely and anywhere for that matter! Set up an email or a Gmail account and it's delivered right to your inbox! Gone are the days of having to call your employer or having to drive to your place of employment to view it on paper. "Your" time is valuable and let's be honest, none of us want to go to work on our days off for any reason!
Cons
I really and truthfully speaking have nothing negative to include with Hot Schedules. It's been a great software addition to our store and team! If someone did tell me that I had to pick out one feature that I don't care for, I guess it'd be the "How was your shift?" feature that pops up when logging on. That said, it's such a minor dislike and isn't really worth mentioning.
Great tool to schedule your employees
Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.
Pros
I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.
Cons
Constantly changing the format. Right after I'm used to one they changing it again.
hotschedules review
It's got so many options - none exactly what I need - that it is almost too cumbersome. I would like more flexibility to create template shifts and place them on days as needed, with it being ok that some days there are blank shifts left over. Rather than now, when if I make a template and want a day to be scheduled lightly, it tells the staff there's a house shift open. The template feature is practically more work than just starting from scratch each week. I hate entering the times of a shift and having it immediately autocorrect to the last half hour. For example if I want a shift to start at 1:30PM and end at 10:30PM, I have to type 1:30, click off and it will change it to 1:00, click back on to get to 1:30, and repeat to get the end time to read 10:30 instead of 10, then repeat to get PM instead of AM. I'd also like to not have to redo the schedule report generator so that it's easier to read every week, for the printed schedule we keep in the shop. All those outlines, yikes! What I do like is the messaging/staff communication parts. Requests off are clear and easy, same with shift swapping. I like being able to create blackout days for no requests off, and I like that I can easily see who wants off when and when the RO was made.
Pros
Requests off, availability, blackout dates, staff communication sections. The app works great for everyone.
Cons
No ease of use when making the schedule - autocorrecting number entries constantly, schedule templates aren't what I need, schedule report is difficult to read.
Response from HotSchedules
Hi Darla!
Thank you for reaching out and providing feedback for us. We're sorry you're having a hard time navigating the scheduling templates. These articles may be of use to you in better explaining the process of scheduling using custom and blank templates and auto-scheduling!
https://help.hotschedules.com/hc/en-us/articles/215565977-HS-How-to-Use-the-Autoscheduler
https://help.hotschedules.com/hc/en-us/articles/218955327-HS-New-Scheduler-Generating-Templates-
https://help.hotschedules.com/hc/en-us/articles/222579107-HS-Templates-and-the-New-Scheduler
If you are still having issues, please contact customer care for assistance!
https://help.hotschedules.com/hc/en-us/articles/222476127-Contact-Us-Customer-Care-Support-
Extremely helpful!
I would highly recommend. It is easy to set up and is user friendly for all ages. Since it helps with scheduling, dropping shifts and picking up shifts, our Managers are able to focus more of their time on other aspects of the business.
Pros
The ability to save a template for a weekly schedule. At our job we put a schedule out on a weekly basis and we don't have to start from scratch every week. It used to take use 5 hours to do the schedule and now it takes us 1 hour. A huge lifesaver!
Cons
The look of the software feels a tad outdate. Though that is not a huge deal, it tends to have unnecessary pop-ups or "menu" buttons. However, not enough of a con to ever have me consider using a different product.
Great Features
It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!
Pros
We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.
Cons
The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.
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HotSchedules Pricing
HotSchedules Pricing
Contact HotSchedules for pricing information.
Contact HotSchedules for pricing information.
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HotSchedules Features
HotSchedules Features
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Categories
Categories
Additional information for HotSchedules
Additional information for HotSchedules
Key features of HotSchedules
- 'Schoox' learning management tool for staff training
- Activity dashboard
- Alerts / escalation
- Approval process control
- Attendance management
- Automatic notifications
- Availability indicator
- Availability management
- Budget control
- Budgeting & forecasting
- Calendar management
- Calendar sync with Google
- Certification tracking
- Chat
- Chat functionality
- Clock in / out
- Communication management
- Compliance management
- Contact database
- Customizable templates
- Document management
- Drag & drop interface
- Employee certifications
- Employee database
- Employee management
- Employee scheduling
- Employee self service
- Employee time clock
- Exception reporting
- Facility scheduling
- Forecasting
- History tracking
- Hourly employee tracking
- Instant messaging
- Job scheduling
- Labor cost reporting
- Labor management
- Labor projection
- Mobile alerts
- Online and telephone support
- Overtime alerts
- Overtime tracking
- POS
- POS integration
- Payroll integration
- Payroll management
- Performance reports
- Permission management
- Projections
- Real time notifications
- Real time updates
- Reporting & statistics
- SMS integration
- Sales reporting
- Sales tracking
- Shift trade tool
- Staff volume tracking
- Task management
- Task scheduling
- Team calendars
- Template management
- Time & attendance tracking
- Time clock integration
- Time off requests
- Timesheet management
- Timesheets
- Vacation / leave tracking
- Vacation tracking
- Widgets
Benefits
HotSchedules FAQs
HotSchedules FAQs
Below are some frequently asked questions for HotSchedules.
Q. What type of pricing plans does HotSchedules offer?
HotSchedules offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact HotSchedules for pricing information.
Q. What are the main features of HotSchedules?
HotSchedules offers the following features:
- 'Schoox' learning management tool for staff training
- Activity dashboard
- Alerts / escalation
- Approval process control
- Attendance management
- Automatic notifications
- Availability indicator
- Availability management
- Budget control
- Budgeting & forecasting
- Calendar management
- Calendar sync with Google
- Certification tracking
- Chat
- Chat functionality
- Clock in / out
- Communication management
- Compliance management
- Contact database
- Customizable templates
- Document management
- Drag & drop interface
- Employee certifications
- Employee database
- Employee management
- Employee scheduling
- Employee self service
- Employee time clock
- Exception reporting
- Facility scheduling
- Forecasting
- History tracking
- Hourly employee tracking
- Instant messaging
- Job scheduling
- Labor cost reporting
- Labor management
- Labor projection
- Mobile alerts
- Online and telephone support
- Overtime alerts
- Overtime tracking
- POS
- POS integration
- Payroll integration
- Payroll management
- Performance reports
- Permission management
- Projections
- Real time notifications
- Real time updates
- Reporting & statistics
- SMS integration
- Sales reporting
- Sales tracking
- Shift trade tool
- Staff volume tracking
- Task management
- Task scheduling
- Team calendars
- Template management
- Time & attendance tracking
- Time clock integration
- Time off requests
- Timesheet management
- Timesheets
- Vacation / leave tracking
- Vacation tracking
- Widgets
Q. Who are the typical users of HotSchedules?
HotSchedules has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid Size Business
Q. What languages does HotSchedules support?
HotSchedules supports the following languages:
English, Spanish
Q. What type of pricing plans does HotSchedules offer?
HotSchedules has the following pricing plans:
Subscription
Q. Does HotSchedules support mobile devices?
HotSchedules supports the following devices:
Android, iPhone, iPad
Q. What other apps does HotSchedules integrate with?
HotSchedules integrates with the following applications:
Aloha POS, DiscoverLink, Ordyx, Plate IQ, Toast POS, Upserve POS, Wisetail LMS
Q. What level of support does HotSchedules offer?
HotSchedules offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support
Wonderful! I can easily access using the app from my phone a comprehensive view of todays roster and more! Helping me as a director plan a shift before I even get to work. Especially important to plan in my business because surprises arise frequently and daily. I can also easily request time off needed through the app, call, text, or even email my staff if needed to. Hot Schedules saves me and my company time, money, and helps our business to stay productive!