Esker

Unlocking Positive-Sum Growth with AI-Driven Solutions

About Esker

Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals, and strengthen collaboration between companies by automating the cash conversion cycle.

Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations. By developing AI-driven technologies and automating the order-to-cash and procure-to-pay cycles, Esker frees up finance and customer service professionals from time-consuming tasks, helps them be more efficient, and enables them to develop new skills.

At the same time, Esker improves relationships between customers and suppliers, while allowing them to maintain their ERP independence. Esker’s cloud platform integrates with existing ERP environments, giving businesses the flexibility to connect with any system without having to change the way they work.

Using Agile Methodology, Esker’s platform is designed for and with users, ensuring that it is always meeting the user's ever-evolving needs. Esker’s primary ambition is to offer its customers the same user experience that large B2C technology companies give to their customers.

To bring this experience to its users, Esker leverages its strong culture of innovation, solid financial management, technology expertise, cohesive international organization, strong social commitment, and an HR policy that promotes autonomy and accountability. Esker embodies the growth and value it delivers to its customers.


Key benefits of Esker

Solutions:

  • Purchasing: Automate the creation, tracking and approval of online purchase requisition and order forms and streamline supplier invoice processing.

  • Accounts Payable: Capture, track and process supplier invoices, verify and approve invoices ready for payment, and record invoice data in your ERP.

  • Sales Order Processing: Automate the entire order entry process from when you receive the customer order, to verifying it, routing it for approval, and sending it to your ERP.

  • Accounts Receivable: Automate the sending and archiving of customer invoices and enable your customers to pay invoices online.

  • Document Delivery: Use Esker to send business documents via cloud fax and mail services directly from your desktop.

  • Images

    Esker Software - Esker solutions (all modules)
    Esker Software - Cash Application solution
    Esker Software - Credit Management solution
    Esker Software - Customer management dashboard
    Esker Software - Collection management solution
    Esker Software - Vendor contracts solution
    Esker Software - Order management solution
    Esker Software - Procurement solution
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    Esker video
    Esker Software - Esker solutions (all modules)
    Esker Software - Cash Application solution
    Esker Software - Credit Management solution
    Esker Software - Customer management dashboard
    Esker Software - Collection management solution
    Esker Software - Vendor contracts solution
    Esker Software - Order management solution
    Esker Software - Procurement solution

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    Reviews

    Overall rating

    4,6 /5
    (33)
    Value for Money
    4,5/5
    Features
    4,5/5
    Ease of Use
    4,5/5
    Customer Support
    4,7/5

    Already have Esker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 33
    Chad
    Chad
    Overall rating
    • Industry: Building Materials
    • Company size: 501–1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Esker Sales Order Processing has enabled us to reach big goals

    Reviewed on 2019/09/12

    Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive...

    Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.

    Pros

    Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.

    Cons

    We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.

    Nathan
    Overall rating
    • Industry: Consumer Goods
    • Company size: 10 000+ Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great OCR SOP Option

    Reviewed on 2019/11/18

    Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud...

    Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.

    Pros

    reporting down to the individual field level helps gauge cost to serve

    Cons

    Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.

    Nancy
    Overall rating
    • Industry: Automotive
    • Company size: 5 001–10 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Difficult Implementation Sketchy Documentation

    Reviewed on 2019/08/22

    If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but...

    If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind.

    Pros

    EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together.

    The Esker implementation team are helpful and well organized and keep us on task.

    Cons

    The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors that we are sending fields that do not exist. Incredibly frustrating!

    The technology is somewhat outdated. They do not accept direct XML or JSON formatted files, so all data must be converted to CSV, which requires heavy manipulation to strip commas, etc..

    Then jobs and programs must be written to extract, insert a CSV string for the header fields, convert the extracted data to CSV , move to a queue and send all files once per hour. Tables such as Vendor data, GL Accounts, Tax Rates, Payment Terms, etc., should not need refreshed 10-12 times per day.

    There is also no option to set exchange rates by vendor. In our case one division orders and pays foreign vendors in their currency, and our other division orders in foreign currency, but pays in USD.

    Verified Reviewer
    Overall rating
    • Industry: Outsourcing/Offshoring
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Order Entry

    Reviewed on 2018/12/11

    It is a very functional and necessary tool, we placed the orders in a timely manner.
    We satisfied...

    It is a very functional and necessary tool, we placed the orders in a timely manner.
    We satisfied our customer expectations.
    As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.

    Pros

    What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly.
    It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.

    Cons

    Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.

    Linda
    Overall rating
    • Industry: Automotive
    • Company size: 10 000+ Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Esker cuts order entry time drastically!!!!!

    Reviewed on 2019/11/28

    With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on...

    With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks.

    Pros

    I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up.

    Cons

    The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue.

    Showing 5 reviews of 33 Read all reviews

    Esker FAQs

    Below are some frequently asked questions for Esker.

    Esker offers the following pricing plans:

    • Starting from: US$1,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Esker for pricing information.

    Esker has the following typical customers:

    201–500, 501–1 000, 1 001–5 000

    Esker supports the following languages:

    Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Spanish, Traditional Chinese

    Esker supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Esker integrates with the following applications:

    Epicor ERP Financial Management, Infor CRM, NetSuite, Oracle Service, SAP Customer Experience, Sage CRM

    Esker offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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