Pulseway

All-in-one remote IT monitoring and management platform.

4,7 /5 (145 reviews) Write a Review!

Pulseway Overview

What is Pulseway?

Pulseway is a powerful IT management platform that monitors and manages Windows, Linux, Mac, SNMP devices and applications. Used by over 6,000 businesses worldwide to streamline their IT operations and decrease downtime.

With powerful automation for auto-remediation, patch management and deployment, system administrators and IT technicians can be more efficient and resolve critical issues before anyone even notices there were any issues to begin with.

All the features are available from both the web app and from the native mobile applications available on iOs and Android.

Pulseway Overview

Pricing

Starting from
US$40,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Every plan has a 14-day-trial available, there's no risk, no obligation, and no credit card required.

- Free Plan: for personal use, monitor up to 2 machines.
- Business Plan: designed to fit your needs, with monthly and yearly plans that let you scale up and down as you need.


Pulseway Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
English, German

Media

Backup straight from your Phone
monitoring from any mobile device.
network discovery
patch management
patch management
backup
Pulseway video Pulseway video Pulseway screenshot: Backup straight from your Phone Pulseway screenshot: monitoring from any mobile device. Pulseway screenshot: network discovery Pulseway screenshot: patch management Pulseway screenshot: patch management Pulseway screenshot: backup

Pulseway Reviews

Pulseway Reviews

Overall rating
4,7
/
5
Excellent
106

Very good
33

Average
4

Poor
1

Terrible
1

Value for Money
4,7
Features
4,5
Ease of Use
4,7
Customer Support
4,8
96% recommended this app
Corey J.

Low Cost RMM with Great Value

We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.


Paul L.

Premium RMM at Great Cost

Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.


Rex S.

A Low Cost Option with Everything!

For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.


Sean R.

Amazing Product

Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features


Eric W.

I did it the Pulseway

My clients have a good overview of their inventory. Updating windows is effortless.


Corey J.
Industry: Furniture
Company size: 201-500 Employees

Low Cost RMM with Great Value

Used Daily for 6-12 months
Reviewed on 2019/05/30
Review Source: Capterra

We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros

Cost
Ability to Deploy from local servers
Remote Powershell/Command Prompt is a life saver
The scheduled execution of Powershell/Batch Scripts
Easily control windows updates

Cons

No remote access for Mac OS
The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Paul L.
Industry: Computer & Network Security
Company size: 2-10 Employees

Premium RMM at Great Cost

Used Daily for 1+ year
Reviewed on 2019/05/22
Review Source: Capterra

Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rex S.
Industry: Computer & Network Security
Company size: 2-10 Employees

A Low Cost Option with Everything!

Used Daily for 1+ year
Reviewed on 2019/03/06
Review Source: Capterra

For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Pros

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Cons

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Sean R.
Industry: Computer & Network Security
Company size: 2-10 Employees

Amazing Product

Used Daily for 1+ year
Reviewed on 2019/05/30
Review Source: Capterra

Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features

Pros

Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

Cons

1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eric W.
Industry: Information Technology & Services
Company size: Self Employed

I did it the Pulseway

Used Daily for 1+ year
Reviewed on 2019/05/25
Review Source: Capterra

My clients have a good overview of their inventory. Updating windows is effortless.

Pros

easy to use and to deploy. Good reporting functionality. Patching and monitoring is super!

Cons

The PSA functionality is too much. It would be easier to select which modules you actually need. The remote desktop feature is very limited in comparison to Teamviewer. It would be nice to have a dutch translation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 145 user ratings
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Pulseway Pricing

Pulseway Pricing

Starting from
US$40,00/month
Free Trial
Free
Subscription
Value for money

Every plan has a 14-day-trial available, there's no risk, no obligation, and no credit card required.

- Free Plan: for personal use, monitor up to 2 machines.
- Business Plan: designed to fit your needs, with monthly and yearly plans that let you scale up and down as you need.

Every plan has a 14-day-trial available, there's no risk, no obligation, and no credit card required.

- Free Plan: for personal use, monitor up to 2 machines.
- Business Plan: designed to fit your needs, with monthly and yearly plans that let you scale up and down as you need.

Value for Money
4,7/5
Based on 145 user ratings
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Pulseway Features

Pulseway Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,5/5
Based on 145 user ratings
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Categories

Additional information for Pulseway

Additional information for Pulseway

Key features of Pulseway

  • Active Directory
  • Advanced Automation
  • Amazon
  • Application Monitoring and Management
  • Audit
  • Automate Everything
  • Azure
  • Custom Reports
  • ESET Remote Administrator
  • Exchange
  • Hyper-V
  • Internet Information Services
  • Monitor Uptime
  • Monitor and Manage IT Systems
  • Multi-Account Management
  • Remote Desktop (Remote Access)
  • Reports
  • SNMP
  • SQL Server
  • StorageCraft ShadowProtect
  • System Center Operations Manager
  • Updates in real-time
  • VMware
  • White Labeling
  • Windows Server Backup
  • XenServer

Benefits

**MOBILE-FIRST**
Work from anywhere, on any device, with instant and powerful access to the functions that matter most. Pulseway's native Mobile Apps (Android & iOS) were built from the ground up to give you full control of all your critical IT systems.

**ASSET DISCOVERY**
Easy to use Network Discovery and Deployment engine allows instant productivity straight out of the box. With no on-boarding or training required to get you up and running. In minutes, you can quickly and effortlessly see all the IT endpoints and then mass deploy the Pulseway solution with pre-configured policies built-in.

**AUTOMATION**
Get more done by doing less, with Pulseway's easy-to-use Automation engine you can complete repetitive tasks & automatic fixes by enabling Tasks to be executed by rules and schedules defined by you.

**PATCHING**
Patch Management is one of the most critical and complex processes managed by IT. The sheer volume of patches combined with the growing number of endpoints that IT is responsible for makes patch management a tremendous undertaking. Pulseway's Patch Management Software is designed to make your job easier by automatically patching OS and a vast list of 3rd Party Applications.

**REMOTE CONTROL**
Pulseway's Remote Control and Remote Support solution offers fast and secure connections to all monitored computers which allows you to quickly and effortlessly resolve all your users IT issues and problems remotely from the Desktop or from the Pulseway Mobile App.

**CUSTOM REPORTING**
You can now leverage the power of data to showcase to your customers or to your organization the health of all systems, patch compliance, asset summary and much more.

**BACKUP**
Pulseway's Cloud Backup software delivers a clean and easy to use interface that will let you check backup statuses, calculate backup health score, schedule backup jobs, and recover data — for physical and virtual servers, workstations and documents.

**ENDPOINT PROTECTION**
Pulseway ensures that all your IT systems are fully protected at all times. Centrally manage, monitor, configure and deploy Pulseway Antivirus across your IT systems in minutes.

Pulseway FAQs

Pulseway FAQs

Below are some frequently asked questions for Pulseway.

Q. What type of pricing plans does Pulseway offer?

Pulseway offers the following pricing plans:

Starting from: US$40,00/month

Pricing model: Free, Subscription

Free Trial: Available

Every plan has a 14-day-trial available, there's no risk, no obligation, and no credit card required. - Free Plan: for personal use, monitor up to 2 machines. - Business Plan: designed to fit your needs, with monthly and yearly plans that let you scale up and down as you need.

Q. What are the main features of Pulseway?

Pulseway offers the following features:

  • Active Directory
  • Advanced Automation
  • Amazon
  • Application Monitoring and Management
  • Audit
  • Automate Everything
  • Azure
  • Custom Reports
  • ESET Remote Administrator
  • Exchange
  • Hyper-V
  • Internet Information Services
  • Monitor Uptime
  • Monitor and Manage IT Systems
  • Multi-Account Management
  • Remote Desktop (Remote Access)
  • Reports
  • SNMP
  • SQL Server
  • StorageCraft ShadowProtect
  • System Center Operations Manager
  • Updates in real-time
  • VMware
  • White Labeling
  • Windows Server Backup
  • XenServer

Q. Who are the typical users of Pulseway?

Pulseway has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Pulseway support?

Pulseway supports the following languages:

English, German

Q. What type of pricing plans does Pulseway offer?

Pulseway has the following pricing plans:

Free, Subscription

Q. Does Pulseway support mobile devices?

Pulseway supports the following devices:

Android, iPhone, iPad

Q. What other apps does Pulseway integrate with?

Pulseway integrates with the following applications:

Autotask, Autotask, IT Glue, ManageEngine AlarmsOne, PagerDuty, Pulseway Patch, Slack, Warranty Master, Webroot, Zendesk

Q. What level of support does Pulseway offer?

Pulseway offers the following support options:

FAQs, Forum, Online Support, Phone Support, Video Tutorials, Knowledge Base