Zoho SalesIQ

Hassle free live chat re-imagined for business growth

About Zoho SalesIQ

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Key benefits of Zoho SalesIQ

  • Reach out proactively to web visitors with offers & discounts and personalize chat sessions by knowing data such as location, if they are a new/ returning visitor, their footprints, time on site, and more.

  • Manage leads by converting live chats into leads or contacts in Zoho CRM automatically and receiving alerts in Zoho CRM whenever a hot prospect lands on your site.

  • Use pre-built reports and performance monitoring tools, along with agent/supervisor co-browsing and feedback tools, to track and measure customer engagement.

  • Integrate with eCommerce and CMS platforms to guide online shoppers, provide them with more product info, share discount coupons and help at checkout point.

  • Use customization tools to personalize and brand your live chat widget, adding agent head shots, welcome messages, logo, colors, and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Chinese, Dutch, English, French, Italian and 5 others, Japanese, Polish, Portuguese, Spanish, Turkish

    Images

    SalesIQ - ScreenShot1
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    Zoho SalesIQ video
    Zoho SalesIQ screenshot: SalesIQ - ScreenShot1 Zoho SalesIQ screenshot: SalesIQ - ScreenShot2 Zoho SalesIQ screenshot: SalesIQ - ScreenShot3 Zoho SalesIQ screenshot: SalesIQ - ScreenShot4

    Features

    Total features of Zoho SalesIQ: 17

    • API
    • Canned Responses
    • Chat/Messaging
    • Customizable Branding
    • Email Management
    • Geotargeting
    • Live Chat
    • Monitoring
    • Proactive Chat
    • Purchasing & Receiving
    • Real Time Data
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Screen Sharing
    • Transfers/Routing
    • Website Visitor Tracking
    • Widgets

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    Reviews

    Overall rating

    4,5 /5
    (72)
    Value for Money
    4,4/5
    Features
    4,4/5
    Ease of Use
    4,4/5
    Customer Support
    4,1/5

    Already have Zoho SalesIQ?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 72
    Peter F.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Huge Bang for Your Buck (Get on the Chatbot Bandwagon!)

    Reviewed on 2019/07/23

    We use it every day. I love the tracking it gives our digital marketing efforts. We're in the...

    We use it every day. I love the tracking it gives our digital marketing efforts. We're in the process of rolling the chatbot out on our site and it works great. It took us a little bit of doing to figure out, but we're extremely pleased.

    Pros

    Very cheap (especially when factored in as part of Zoho One)

    Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up)

    Integration with CRM + Desk is glorious

    Mobile app works great, so I can always respond to chats wherever I am

    Cons

    I wish that chatbot development was a little easier. Still, it's absolutely worth it!

    Mahbub A.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Zoho SalesIQ is essential for online customer service

    Reviewed on 2019/02/01

    Excellent performance with vey minimum or no issues at all.

    Excellent performance with vey minimum or no issues at all.

    Pros

    With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

    Cons

    Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

    Verified Reviewer
    Overall rating
    • Industry: International Affairs
    • Company size: 2-10 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Zoho SalesIQ provides realtime tracking from ads to deals

    Reviewed on 2021/02/25

    Zoho SalesIQ and the Zoho team provide great support to make sure we are using the Zoho products in...

    Zoho SalesIQ and the Zoho team provide great support to make sure we are using the Zoho products in the best ways possible.

    Pros

    Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale.

    Cons

    We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

    Chris J.
    Overall rating
    • Industry: Retail
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Zoho Chat

    Reviewed on 2020/01/16

    Seamless chat service for our customer service and sales agents.

    Seamless chat service for our customer service and sales agents.

    Pros

    Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

    Cons

    The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

    Sean R.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    this is NOT just a chat program

    Reviewed on 2018/02/09

    you close deals.

    you close deals.

    Pros

    so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

    Cons

    The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

    Showing 5 reviews of 72 Read all reviews

    Zoho SalesIQ FAQs

    Below are some frequently asked questions for Zoho SalesIQ.

    Zoho SalesIQ offers the following pricing plans:

    • Starting from: US$19,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Free: 2 users Connect with 5000 visitors / month $19/ month: 3 users Connect with 100K visitors / month $59/ month: 5 users Connect with 250K visitors / month $129/ month: 10 users Connect with 1 million visitors / month

    We do not have any information about Zoho SalesIQ features

    Zoho SalesIQ has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zoho SalesIQ supports the following languages:

    Chinese, Dutch, English, French, Italian, Japanese, Polish, Portuguese, Spanish, Turkish

    Zoho SalesIQ supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zoho SalesIQ integrates with the following applications:

    3dcart, AWeber, ActiveCampaign, Bigcommerce, Bronto Marketing Platform, CS-Cart, Campaign Monitor, CoreCommerce, Desk.com, Deskera CRM, Drupal, Facebook, GetResponse, Google Analytics, HappyFox Help Desk, HubSpot Marketing Hub, Jimdo, Joomla, Kissmetrics, LightCMS, Mad Mimi, Mailchimp, Mixpanel, Optimizely, Pinnacle Cart, Piwik PRO, PrestaShop, Shopify, SparkPay, Squarespace, TeamSupport, Unbounce, Vendio, VerticalResponse, Vision Helpdesk, Volusion, Weebly, Wix, Woopra, WordPress, Zendesk, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho Mail, Zoho Sites, Zoho Survey, eStreamDesk

    Zoho SalesIQ offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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