Qualaroo

Qualaroo

Customer insight surveys and analysis

4.4/5 (5 reviews)

Qualaroo Overview

Qualaroo helps you to build and publish targeted website surveys in order to gather and analyze customer insights. You can push surveys to users at any stage during the customer journey, such as browsing certain product pages or as they exit your site. Variables such as time on page or referral search terms can be used to ask the right question at the right time. The ability to add skip logic to surveys can further customize the experience, tailoring the next question asked based on previous answers.

In addition to building and publishing surveys, Qualaroo also offers reporting and analytics tools to better understand the feedback gathered. The professional and enterprise plans include integrations with marketing, CRMs, analytics, and website optimization tools to further utilize this data. These plans also include surveys optimized for mobile and tablet devices, net promoter score surveys, advanced targeting and segmentation, and more.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United States

Supported Languages

English

Qualaroo Reviews

Overall rating
4.4/5
100% positive reviews
2
Excellent
3
Very good
0
Average
0
Poor
0
Terrible

Decent user and customer feedback tool

Used Weekly for 6-12 months
Reviewed on 2018/11/07
Review Source: Capterra

Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

Pros

Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them.

Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US.

You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

Cons

1. It is expensive. Definitely not for small businesses.
2. It isn't easy to use, as such. You'd need to learn how to use it.
3. The design and features need update especially reporting section.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Aaron W.

Valuable Insight and Tangible Results

Used Other for 6-12 months
Reviewed on 2017/08/23
Review Source: Capterra

We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.

Pros

The branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business.
The on-board process was great and the team worked hard to create a specific integration to meet our business needs

Cons

The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Natalie B.

A+ Customer Service

Reviewed on 2016/06/02
Review Source: Capterra

Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable! A friendly, informative, and helpful team that seems to truly believe in their product and care about their customers.

Rating breakdown

Ease of Use
Customer Support

Gerrit S.

Quick insights with an easy to use tool... Great!

Used Monthly for 1+ year
Reviewed on 2017/08/28
Review Source: Capterra

Pros

flexibility, usability, the speed we can generate insights and test the improvements again with our customers

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Cristian T.

Rating only

Used Monthly for 1-5 months
Reviewed on 2018/07/20
Review Source

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Qualaroo Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

A 14-day free trial is available, after which basic plans start at $99/month.

Qualaroo Features

  • API
  • Reporting & Statistics
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Social Media Integration

Additional information for Qualaroo

Key features of Qualaroo

  • Ability to redirect to URL
  • Advanced targeting
  • Analytics integrations
  • Branching
  • CSV response export
  • Call to action overlay
  • Customizable message screen
  • Customization tools
  • Email collector overlay
  • Exit surveys, email surveys, link surveys
  • Geo & event targeting
  • Geographic targeting
  • Lead gen forms
  • Marketo, Salesforce, HubSpot & Optimizely integrations
  • Mobile device optimized feedback
  • Net promoter score surveys
  • Question library
  • Reporting & design API
  • Reporting dashboard
  • Sentiment analysis (IBM Watson)
  • Skip logic
  • Surveys & feedback
  • Targeted questions

Benefits

  • Target website visitors at the optimal time with questions prompted by variables such as time on page, referring search term, number of visits, or items in the shopping cart.

  • Exit surveys help you to discover the reason why users are't converting on certain pages, are abandoning shopping carts, or aren't engaging with downloads.

  • Use skip logic to tailor the flow of your surveys to the user, adding or removing questions based on the type of response given.

  • Use your own questions or choose from Qualaroo's series of best practice questions and surveys.

  • Customize your surveys with your own logo and colors to reflect your branding.

  • Qualaroo FAQs

    Below are some frequently asked questions for Qualaroo.

    Q. What type of pricing plans does Qualaroo offer?

    Qualaroo offers the following pricing plans:

    Starting from: US$99,00/month

    Pricing model: Subscription

    Free Trial: Available

    A 14-day free trial is available, after which basic plans start at $99/month.

    Q. What are the main features of Qualaroo?

    Qualaroo offers the following features:

    • Ability to redirect to URL
    • Advanced targeting
    • Analytics integrations
    • Branching
    • CSV response export
    • Call to action overlay
    • Customizable message screen
    • Customization tools
    • Email collector overlay
    • Exit surveys, email surveys, link surveys
    • Geo & event targeting
    • Geographic targeting
    • Lead gen forms
    • Marketo, Salesforce, HubSpot & Optimizely integrations
    • Mobile device optimized feedback
    • Net promoter score surveys
    • Question library
    • Reporting & design API
    • Reporting dashboard
    • Sentiment analysis (IBM Watson)
    • Skip logic
    • Surveys & feedback
    • Targeted questions

    Q. Who are the typical users of Qualaroo?

    Qualaroo has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Qualaroo support?

    Qualaroo supports the following languages:

    English

    Q. What type of pricing plans does Qualaroo offer?

    Qualaroo has the following pricing plans:

    Subscription

    Q. Does Qualaroo support mobile devices?

    We do not have any information about what devices Qualaroo supports

    Q. What other apps does Qualaroo integrate with?

    Qualaroo integrates with the following applications:

    Decibel, Kissmetrics, Optimizely, Rippling, Salesforce Sales Cloud, Slack, Tableau, Thinkific, VisitorTrack, Zapier

    Q. What level of support does Qualaroo offer?

    Qualaroo offers the following support options:

    Online Support, Phone Support