About Qualaroo

Qualaroo is a cloud-based customer feedback tool with the power to collect, analyze and store the feedback data under one roof.

1. Create personalized surveys quickly with professional templates, skip logic, advanced targeting, language translations, and design options.

2. Collect targeted survey feedback on the website, mobile app, email, product, & social media.

3. Analyze feedback data with AI-based techniques like sentiment analysis and text analytics.

4. Easily integrate with your existing tools.

Pricing starting from:

US$100,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Qualaroo

  • Target website visitors at the optimal time with questions prompted by variables such as time on page, referring search term, number of visits, or items in the shopping cart.

  • Exit surveys help you to discover the reason why users are't converting on certain pages, are abandoning shopping carts, or aren't engaging with downloads.

  • Use skip logic to tailor the flow of your surveys to the user, adding or removing questions based on the type of response given.

  • Use your own questions or choose from Qualaroo's series of best practice questions and surveys.

  • Customize your surveys with your own logo and colors to reflect your branding.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Austria, Australia, Canada, Switzerland, Germany, France, United Kingdom, Ireland, India, Italy, Mexico, Netherlands, New Zealand, Philippines, Sweden, Singapore, US Outlying Islands, United States, South Africa

    Supported Languages

    English

    Pricing starting from:

    US$100,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Qualaroo Software - Qualaroo website survey
    Qualaroo Software - Qualaroo dashboard
    Qualaroo Software - Qualaroo search functionality
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    Features

    Total features of Qualaroo: 67

    • 360 Degree Feedback
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Anonymous Feedback
    • Churn Management
    • Collaboration Tools
    • Commenting/Notes
    • Communication Management
    • Community Management
    • Conditional Logic
    • Content Creation
    • Customer Experience Management
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization
    • Drag & Drop
    • Email Marketing
    • Feedback Management
    • Mobile Survey
    • Multi-Channel Distribution
    • Multi-Language
    • Multiple User Accounts
    • NPS Survey Structure
    • NPS of Customers
    • NPS of Employees
    • Predictive Analytics
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • SSL Security
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On
    • Site Intercept Survey
    • Skip Logic
    • Support Audio/Images/Video
    • Survey Builder
    • Survey Sample Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Text Analysis
    • Text Fields
    • Third Party Integrations
    • Trend Analysis
    • URL Customization
    • Visual Analytics
    • Website Integration

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    Reviews

    Overall rating

    4,8 /5
    (17)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have Qualaroo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 17
    Foster S.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Honest Qualaroo Review

    Reviewed on 2021/09/11

    I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing...

    I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast.

    Pros

    Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction.

    Cons

    The visuals on the dashboard should be worked on.

    Response from ProProfs

    Thanks for sharing your review on Qualaroo

    Sagar S.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great templates to survey customers from the get-go.

    Reviewed on 2021/06/23

    My overall experience was very positive since the tool performed exceptionally and fetched better...

    My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.

    Pros

    With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible.

    Cons

    I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version

    Response from ProProfs

    Thanks for sharing your views on Qualaroo.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Decent user and customer feedback tool

    Reviewed on 2018/11/07

    Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from...

    Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

    Pros

    Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them.

    Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US.

    You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.

    Cons

    1. It is expensive. Definitely not for small businesses.
    2. It isn't easy to use, as such. You'd need to learn how to use it.
    3. The design and features need update especially reporting section.

    Shashank C.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Great product for multi-channel surveys

    Reviewed on 2021/12/17

    The tool has helped us instantly set up survey campaigns on our mobile apps and website to collect...

    The tool has helped us instantly set up survey campaigns on our mobile apps and website to collect feedback from users. It has helped us assess both channels' performance, find UX issues, and optimize them. The sentiment analysis feature makes it easy to dig through the survey responses so we can act on feedback quickly.

    Pros

    Supports surveys on our iOS app, android app, and website so we don't have to use multiple tools.

    Dedicated survey templates to create surveys like NPS, CSAT, and others in minutes.

    Provides in-built sentiment analysis and text analytics tools to categorize the feedback automatically. It saves hours of manual work.

    Cons

    We cannot create in-depth custom dashboards and charts.

    Rishi A.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to conduct real-time on-site and in-app surveys.

    Reviewed on 2021/09/27

    We liked using the pop-up Nugde surveys to collect customer feedback in real-time and start working...

    We liked using the pop-up Nugde surveys to collect customer feedback in real-time and start working on resolving the issues. Because we are a startup, verbatim feedback means a lot, and advanced reporting with the Sentiment Analyses was a big help in procuring actionable insights.

    Pros

    Support for surveys in 21 languages. I like how the tool integrates with so many third-party tools and avoids data silos.

    Cons

    Dashboard UI is confusing and underwhelming.

    Showing 5 reviews of 17 Read all reviews

    Qualaroo FAQs

    Below are some frequently asked questions for Qualaroo.

    Qualaroo offers the following pricing plans:

    Qualaroo pricing starts at $100.00 per month. Qualaroo offers a 15-day free trial.

    Qualaroo has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Qualaroo supports the following languages:

    English

    Qualaroo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Qualaroo integrates with the following applications:

    Adobe Analytics, FullStory, Google Analytics 360, HubSpot CRM, Intercom, Kissmetrics, Mailchimp, Marketo Engage, Microsoft Power BI, Optimizely, Oracle Eloqua, Salesforce Sales Cloud, Segment, SessionCam, Slack, Tableau, Tealium Customer Data Hub, Zapier

    Qualaroo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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