NCR Silver

Tablet-based, point-of-sale system for SMBs

3,7 /5 (142 reviews) Write a Review!

NCR Silver Overview

What is NCR Silver?

NCR Silver® is a tablet-based, point-of-sale system to help small and medium sized retail businesses manage their entire business, including inventory tracking, employee management, consolidated reporting, mobile POS, and multi-store functionality. NCR Silver integrates with hardware in order to setup an entire POS system. This cloud-based business solution is easy to use and works anywhere – even without a WiFi connection. More than a point-of-sale, NCR Silver® helps businesses to cost effectively track sales, employees, and cash flow with real-time reports in the cloud.

With NCR Silver® users can manage multiple locations, drive loyalty programs, bulk email VIPs, share content on social media, and integrate accounting and payroll right from the back office.

Included with a NCR Silver® subscription is 24-hour customer support and a dedicated Concierge member on hand to set up the store's back office, keep everything up to date, and provide ongoing assistance and training.

NCR Silver Overview

Pricing

Starting from
US$79,00/month

Pricing options

Free Trial
Subscription
Value for money

NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.


NCR Silver Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

POS system
Payment processing
Electronic signature capture
Tax and tip management
Categorization of catalog
Item selection
POS for mobile
Receipt management
NCR Silver video NCR Silver video NCR Silver screenshot: POS system NCR Silver screenshot: Payment processing NCR Silver screenshot: Electronic signature capture NCR Silver screenshot: Tax and tip management NCR Silver screenshot: Categorization of catalog NCR Silver screenshot: Item selection NCR Silver screenshot: POS for mobile NCR Silver screenshot: Receipt management

NCR Silver Reviews

NCR Silver Reviews

Overall rating
3,7
/
5
Excellent
43

Very good
54

Average
22

Poor
12

Terrible
11

Value for Money
3,5
Features
3,4
Ease of Use
4,1
Customer Support
3,4
68% recommended this app
Verified Reviewer

iPad POS that includes marketing tools!


Wendy W.

NCR Silver meets our multi store needs


Lindsey H.

Some very good pros, and some pretty frustrating cons

Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.


Kelley C.

Payment reporting inhancement

Our overall experience with Silver has been great. We have recommended this product to several colleagues.


Kari A.

Originally a great product, now not so much

I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.


Verified Reviewer
Industry: Retail
Company size: 11-50 Employees

iPad POS that includes marketing tools!

Used Daily for 2+ years
Reviewed on 2019/03/14
Review Source: Capterra

Pros

Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.

Cons

Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Wendy W.
Industry: Retail
Company size: 11-50 Employees

NCR Silver meets our multi store needs

Used Daily for 2+ years
Reviewed on 2019/06/18
Review Source: Capterra

Pros

This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.

Cons

The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lindsey H.
Industry: Retail
Company size: 2-10 Employees

Some very good pros, and some pretty frustrating cons

Used Daily for 1+ year
Reviewed on 2019/06/19
Review Source: Capterra

Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.

Pros

The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.

Cons

When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kelley C.
Industry: Retail
Company size: 2-10 Employees

Payment reporting inhancement

Used Daily for 2+ years
Reviewed on 2019/07/02
Review Source: Capterra

Our overall experience with Silver has been great. We have recommended this product to several colleagues.

Pros

This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.

Cons

When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kari A.
Industry: Restaurants
Company size: 2-10 Employees

Originally a great product, now not so much

Used Daily for 2+ years
Reviewed on 2020/03/18
Review Source: Capterra

I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.

Pros

I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

Cons

I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7,2/10
Based on 142 user ratings
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NCR Silver Pricing

NCR Silver Pricing

Starting from
US$79,00/month
Free Trial
Subscription
Value for money

NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.

NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.

Value for Money
3,5/5
Based on 142 user ratings
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NCR Silver Features

NCR Silver Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3,4/5
Based on 142 user ratings
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Categories

Additional information for NCR Silver

Additional information for NCR Silver

Key features of NCR Silver

  • ACH payment processing
  • Accounting integration
  • Advanced security
  • Automated scheduling
  • Automated “Miss You” and promotional emails
  • Billing & invoicing
  • Built-in email marketing
  • Built-in loyalty marketing
  • Categorization
  • Clock in / out
  • Consolidated reporting
  • Customer database
  • Customer experience management
  • Customer loyalty program
  • Customizable categories
  • Electronic payments
  • Electronic signature capture
  • Email marketing
  • Email receipts
  • Employee management
  • Financial analysis
  • Financial management
  • Gift card system
  • Inventory forecasting
  • Inventory management
  • Inventory tracking
  • Mobile signature capture
  • Multi-channel marketing
  • Multi-location
  • Multi-store management
  • POS
  • Payroll management
  • Product catalog
  • Promotions management
  • Real time reporting
  • Receipt management
  • SSL security
  • Sales reporting
  • Sales tax management
  • Social media integration
  • Stock management

Benefits

  • Track sales, employees, and cash flow from anywhere with NCR Silver's real-time reporting in the cloud.

  • Gain insights into inventory trends and top sellers and make results-based business decisions using NCR Silver's robust data.

  • Attract new customers and engage existing shoppers through loyalty programs, email marketing, and shares on social media.

  • Balance books and pay vendors with integrated accounting and payroll from NCR Silver's back office.

  • Manage multiple locations, communicate and compare sales across sites with one login to NCR Silver back office.

  • NCR Silver FAQs

    NCR Silver FAQs

    Below are some frequently asked questions for NCR Silver.

    Q. What type of pricing plans does NCR Silver offer?

    NCR Silver offers the following pricing plans:

    Starting from: US$79,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.

    Q. What are the main features of NCR Silver?

    NCR Silver offers the following features:

    • ACH payment processing
    • Accounting integration
    • Advanced security
    • Automated scheduling
    • Automated “Miss You” and promotional emails
    • Billing & invoicing
    • Built-in email marketing
    • Built-in loyalty marketing
    • Categorization
    • Clock in / out
    • Consolidated reporting
    • Customer database
    • Customer experience management
    • Customer loyalty program
    • Customizable categories
    • Electronic payments
    • Electronic signature capture
    • Email marketing
    • Email receipts
    • Employee management
    • Financial analysis
    • Financial management
    • Gift card system
    • Inventory forecasting
    • Inventory management
    • Inventory tracking
    • Mobile signature capture
    • Multi-channel marketing
    • Multi-location
    • Multi-store management
    • POS
    • Payroll management
    • Product catalog
    • Promotions management
    • Real time reporting
    • Receipt management
    • SSL security
    • Sales reporting
    • Sales tax management
    • Social media integration
    • Stock management

    Q. Who are the typical users of NCR Silver?

    NCR Silver has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does NCR Silver support?

    NCR Silver supports the following languages:

    English

    Q. What type of pricing plans does NCR Silver offer?

    NCR Silver has the following pricing plans:

    Subscription

    Q. Does NCR Silver support mobile devices?

    NCR Silver supports the following devices:

    iPhone, iPad

    Q. What other apps does NCR Silver integrate with?

    NCR Silver integrates with the following applications:

    Clear Spider, LevelUp, QuickBooks Online Advanced, Worldpay POS, Xero

    Q. What level of support does NCR Silver offer?

    NCR Silver offers the following support options:

    Knowledge Base, Phone Support, Video Tutorials, FAQs, Online Support