NCR Silver Overview
What is NCR Silver?
NCR Silver® is a tablet-based, point-of-sale system to help small and medium sized retail businesses manage their entire business, including inventory tracking, employee management, consolidated reporting, mobile POS, and multi-store functionality. NCR Silver integrates with hardware in order to setup an entire POS system. This cloud-based business solution is easy to use and works anywhere – even without a WiFi connection. More than a point-of-sale, NCR Silver® helps businesses to cost effectively track sales, employees, and cash flow with real-time reports in the cloud.
With NCR Silver® users can manage multiple locations, drive loyalty programs, bulk email VIPs, share content on social media, and integrate accounting and payroll right from the back office.
Included with a NCR Silver® subscription is 24-hour customer support and a dedicated Concierge member on hand to set up the store's back office, keep everything up to date, and provide ongoing assistance and training.
NCR Silver Overview
Pricing
Pricing options
NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.
NCR Silver Features
Media


NCR Silver Reviews
NCR Silver Reviews
Some very good pros, and some pretty frustrating cons
Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
Payment reporting inhancement
Our overall experience with Silver has been great. We have recommended this product to several colleagues.
Originally a great product, now not so much
I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.
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iPad POS that includes marketing tools!
Pros
Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.
Cons
Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing
NCR Silver meets our multi store needs
Pros
This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.
Cons
The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.
Some very good pros, and some pretty frustrating cons
Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.
Pros
The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.
Cons
When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.
Payment reporting inhancement
Our overall experience with Silver has been great. We have recommended this product to several colleagues.
Pros
This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.
Cons
When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.
Originally a great product, now not so much
I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.
Pros
I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!
Cons
I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.
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NCR Silver Pricing
NCR Silver Pricing
NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.
NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.
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NCR Silver Features
NCR Silver Features
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Categories
Categories
Additional information for NCR Silver
Additional information for NCR Silver
Key features of NCR Silver
- ACH payment processing
- Accounting integration
- Advanced security
- Automated scheduling
- Automated “Miss You” and promotional emails
- Billing & invoicing
- Built-in email marketing
- Built-in loyalty marketing
- Categorization
- Clock in / out
- Consolidated reporting
- Customer database
- Customer experience management
- Customer loyalty program
- Customizable categories
- Electronic payments
- Electronic signature capture
- Email marketing
- Email receipts
- Employee management
- Financial analysis
- Financial management
- Gift card system
- Inventory forecasting
- Inventory management
- Inventory tracking
- Mobile signature capture
- Multi-channel marketing
- Multi-location
- Multi-store management
- POS
- Payroll management
- Product catalog
- Promotions management
- Real time reporting
- Receipt management
- SSL security
- Sales reporting
- Sales tax management
- Social media integration
- Stock management
Benefits
NCR Silver FAQs
NCR Silver FAQs
Below are some frequently asked questions for NCR Silver.
Q. What type of pricing plans does NCR Silver offer?
NCR Silver offers the following pricing plans:
Starting from: US$79,00/month
Pricing model: Subscription
Free Trial: Not Available
NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.
Q. What are the main features of NCR Silver?
NCR Silver offers the following features:
- ACH payment processing
- Accounting integration
- Advanced security
- Automated scheduling
- Automated “Miss You” and promotional emails
- Billing & invoicing
- Built-in email marketing
- Built-in loyalty marketing
- Categorization
- Clock in / out
- Consolidated reporting
- Customer database
- Customer experience management
- Customer loyalty program
- Customizable categories
- Electronic payments
- Electronic signature capture
- Email marketing
- Email receipts
- Employee management
- Financial analysis
- Financial management
- Gift card system
- Inventory forecasting
- Inventory management
- Inventory tracking
- Mobile signature capture
- Multi-channel marketing
- Multi-location
- Multi-store management
- POS
- Payroll management
- Product catalog
- Promotions management
- Real time reporting
- Receipt management
- SSL security
- Sales reporting
- Sales tax management
- Social media integration
- Stock management
Q. Who are the typical users of NCR Silver?
NCR Silver has the following typical customers:
Small Business, Mid Size Business
Q. What languages does NCR Silver support?
NCR Silver supports the following languages:
English
Q. Does NCR Silver support mobile devices?
NCR Silver supports the following devices:
iPhone, iPad
Q. What other apps does NCR Silver integrate with?
NCR Silver integrates with the following applications:
Clear Spider, LevelUp, QuickBooks Online Advanced, Worldpay POS, Xero
Q. What level of support does NCR Silver offer?
NCR Silver offers the following support options:
Knowledge Base, Phone Support, Video Tutorials, FAQs, Online Support