Lime Light CRM

Lime Light CRM

Customer relationship management software for marketers

3.3/5 (4 reviews)

Lime Light CRM Overview

Lime Light CRM was built specifically for online marketers, helping them to manage their online sales, contacts, orders and payments. The software combines a number of features and 3rd party provider integrations to offer the ability to store customer data, build online eCommerce campaigns, create sales reports, and automate order management activities, as well as track, store and report on affiliate data.

Lime Light integrates with order fulfillment tools, call center software, and payment gateways to manage orders, payments and clients from one portal. It also integrates with multiple third party auto-responders to re-market to existing customers and follow-up with new prospects. Other eCommerce features help to take online payments and manage declined recurring payments. Reporting tools help to analyze campaign performance and profitability, as well as report on fulfillment and order activities.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Lime Light CRM Reviews

Overall rating
3.3/5
50% positive reviews
1
Excellent
1
Very good
1
Average
0
Poor
1
Terrible

Great to get started, but in the long haul needs for feature Uugrades or required

Used Daily for 1+ year
Reviewed on 2018/02/06
Review Source

Pros

For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts. The software is intergratable with other software. The CRM is cloud based and allows for agents/administrators to have access whenever and internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how to's with screenshots for reference. This would be a start-up companies option to train multiple users quickly, for product launch.

Cons

Note taking can be a hassle, when writing notes there is not a seperate tab, or dedicated area which allows for multiple users to leave notes for future users, or administators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes. If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are cancelling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error, and the client is continued to be billed, no discounts if any applied will unapply. The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitaitons. Features which can be customized to automatically preform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users cancelling and they did not get it you have to restart the product then cancel is again to have another automatic email sent to client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct addr. The ability to merge duplicate accounts with all the same information except email or credit card number, sometimes accounts get oversight because the user made two accounts and put the wrong email on one and you have to note the account because you can't merge the two accounts. Note deletion if you accidently copy and cute a note in the wrong account you can't go back and delete it or edit it. If a feature was available to edit the note that would be valuable even if it kept the original note information and shows the edit. . Sometimes it can experience billing glitches. Program needs a command feature if "product a" is cancelled auto cancel "product b" so it doesn't continue to bill to help eliminate human error, where the product being sold requires product A to have product B, and without product A then B can no longer continue to bill.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

2.0/10
Adam P.

Rating only

Used Daily for 2+ years
Reviewed on 2017/04/11
Review Source

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Geraldine S.

Very Easy to Learn and Use

Used Daily for 1-5 months
Reviewed on 2018/10/10
Review Source: Capterra

Enjoyed learn to use it so fast

Pros

In my opinion, it is a CRM that is quite complete and simple to use, which makes it accessible for different workers. No previous experience is necessary with the use of this CRM.

Cons

The notes that are the primary part of any CRM should have a predetermined template so that the representative's work is much faster and more effective

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Matt B.

Rating only

Reviewed on 2017/12/08
Review Source

Lime Light CRM Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Lime Light CRM Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Lime Light CRM

Key features of Lime Light CRM

  • 3rd party plugins
  • Affiliate tracking support
  • Auto responder integration
  • Call center integration
  • Campaign management
  • Failed transaction management
  • Fraud protection
  • Fulfillment integration
  • Multiple billing options
  • Order management
  • Payment gateway integration
  • Payments management & automation
  • Reporting & analytics
  • eCommerce tools

Benefits

  • Use Lime Light Payment Gateway, a PCI Level 1 Certified solution, to process credit card payments in real-time.

  • Lime Light CRM provides you with the tools you need to create an e-commerce storefront.

  • Create & manage multiple campaigns directly from Lime Light CRM, each with their own integration types and 3rd party providers.

  • Integrate Lime Light CRM with your call center app, order management and fulfillment app, and email provider.

  • Manage one-off and recurring billing & subscriptions payments with tools to manage declined payments, set up multiple payment gateways, and back-up payment gateways.

  • Lime Light CRM FAQs

    Below are some frequently asked questions for Lime Light CRM.

    Q. What type of pricing plans does Lime Light CRM offer?

    Lime Light CRM offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Q. What are the main features of Lime Light CRM?

    Lime Light CRM offers the following features:

    • 3rd party plugins
    • Affiliate tracking support
    • Auto responder integration
    • Call center integration
    • Campaign management
    • Failed transaction management
    • Fraud protection
    • Fulfillment integration
    • Multiple billing options
    • Order management
    • Payment gateway integration
    • Payments management & automation
    • Reporting & analytics
    • eCommerce tools

    Q. Who are the typical users of Lime Light CRM?

    Lime Light CRM has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Lime Light CRM support?

    Lime Light CRM supports the following languages:

    English

    Q. What type of pricing plans does Lime Light CRM offer?

    Lime Light CRM has the following pricing plans:

    Subscription

    Q. Does Lime Light CRM support mobile devices?

    We do not have any information about what devices Lime Light CRM supports

    Q. What other apps does Lime Light CRM integrate with?

    Lime Light CRM integrates with the following applications:

    3PL Warehouse Manager, Alternative Payments, Connect First, Grow, Post Affiliate Pro, Shipwire

    Q. What level of support does Lime Light CRM offer?

    Lime Light CRM offers the following support options:

    Online Support, Phone Support