Clover

Clover

Comprehensive point of sale & business management solution

3.6/5 (138 reviews)

Clover Overview

Clover is designed to help small businesses manage their entire business by providing a powerful point of sales software, accessible from smartphones.

Handle your business from Clover & stop using spreadsheets. Get activity reports & insights and manage your shop in real time: edit your menus, oversee your inventory and keep an eye on your employees.

Clover also provides payment facilities for POS: credit & debit card payments are accepted & your customers' data are securely stored. Clover also accepts Apple Pay technologies to make your processes smoother.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English, German

Clover Reviews

Overall rating
3.6/5
62% positive reviews
58
Excellent
28
Very good
20
Average
8
Poor
24
Terrible
David F.

An out of the box solution that works well for small business

Used Daily for 1+ year
Reviewed on 2018/03/31
Review Source: SoftwareAdvice

Clover is an excellent and good looking choice for a small to medium size business in need of a reliable and cost effective solution. You will be pleased as I have been. The system offers quite a bit of integrations and once implemented you will be amazed at the power of this system. I wish we could have linked all stores together but we were only allowed three machines to link per location. Overall, an excellent POS!

Pros

I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores. Each store has three registers and we were able to link the three to the main server to aggregate totals for each store. Sales increased and customer satisfaction went up as well. Clover has a host of apps to integrate including inventory management, time and attendance, markdowns, and a customer loyalty program which was a hit with our customers. The Clover system is truly a remarkable POS for the price of entry. The sleek modern look keeps the cash wrap looking clean and updated. The Digital receipt and signature has cut down on paper waste and makes us feel like we are doing out part to create less stress on the environment. Overall this is a simple and powerful solution that powers millions in annual retail sales for the organization.

Cons

The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sylvia R.

Clover Pos

Used Daily for 6-12 months
Reviewed on 2017/02/24
Review Source: SoftwareAdvice

From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with the small screen. To increase quantity you have to go to another screen and then back again, more time, If one person does a price check by entering an item because a customer wants the total with tax, even though you delete the item, or clear open order, if a second sales person then logs in to check someone out the order still reads with the first person doing the sale even though they logged out. From the dashboard side, no ability to print many things such as transfer slips from HQ to the other 3 stores, once it is transferred it is on the screen until the store accepts the item in, after that the info is gone, and you cannot access for questions, etc. the lack of alphabetical order on many functions, the tax functions, if you use different tax rate for each of our 3 taxing authorities, as we did (and would prefer) say you have 10,000. in sales, 3 tax rates, when they are done separately the total income would then become 30,000.00, so many of the reports are not accurate as they read.

Pros

clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things

Cons

to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Mitchell P.

The only reason it get a 1 star is because there is no lower ranking. Terrible customer service.

Used Daily for 2+ years
Reviewed on 2018/03/21
Review Source: Capterra

none

Pros

Functionality is ok but you have to pay for apps in order to do stuff which increases the price. User Friendly

Cons

customer service, price, merchant services available for the unit are limited and you get into first datas services. The only reason it get a 1 star is because there is no lower ranking. Terrible customer service. I was bamboozled in the beginning as I didn't know much about running a restaurant yet and contracted with Clover and First Data. I called today to get a payoff on my equipment (Countertop POS, Two minis, a countertop printer and a kitchen printer), after paying on it for almost two years. I had done the lease but I guess at some point I was so desperate to get a system set up that I missed that it costed I was focused on the lease price. Stay away! Then I was then raked over the coals with with First Data for over a year and a half where they were over charging my percentage. I fought for over a year and finally got refunded of wrongful billing because "a decimal ha d been moved when entering the rates" yet I called time and time again yelling about it and they couldn't find it but all of a sudden did. I know they owe me more but what can I do about it. It took me a year to get that back. Stay away if your smart - see all the bad reviews. There are much cheaper POS systems out there that have more functionality. You've been warned.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Best POS system I've ever used. Its easy for an owner to set up, staff to use and clients to pay.

Used Daily for 2+ years
Reviewed on 2018/07/12
Review Source: Capterra

I loved that it was easy for me to set it up and for the staff to use efficiently. It would even text, print or email the receipt to the client. As a business owner I also liked that I could print out my weekly earnings as well see it online.

Pros

It is so easy to set up online and add (mostly) free apps to help run your business. We bought our clover but their is some places that will let you finance it. For the price of the system I found it worth the money because it saved me time and it was easy for the staff and the clients to use. Even when the internet would go out it would take payments and then process them once it came back on. It was easy for me to set up categories so the staff could check people out fast and didn't have to look for a item too long. This system definitely saves time

Cons

The clover is just like a cellphone, if you drop it, it will break and you will have to replace it. They don't offer any kind of insurance to help replace just the screen. The receipt paper is expensive to buy though clover but you can find it on others sites for much cheaper. Some apps to help run certain businesses were a little expensive like to add your logo to the receipt was extra. Overall depending on your business some of the Clover apps to make the system easier for your staff can get pricy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Tim H.

Not Fit to Handle Hospitality Industry

Used Daily for 2+ years
Reviewed on 2019/04/22
Review Source: SoftwareAdvice

Pros: inexpensive, intuitive, malleable
Cons: wrong fit for hospitality, horrible support, horrible crisis management

Pros

Easy to set up, easy to train, while it has many lacking elements that would be essential to any other hospitality POS there are easy work arounds. Handheld devices are good.

Cons

The entire support and technical team is unfit to handle the hospitality industry. They are completely unaware and seemingly unconcerned about the issues that your staff on the floor must tackle with their system. It's painfully obvious a roomful of engineers comes up with forced changes that adversely effect their entire client base without an ounce of understanding the impact of the changes they make. I and others I know that use clover have said many times, if any of them had worked on the floor for 5 minutes they would understand.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

Clover Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Clover point of sale systems arrive payments-ready, with rates starting at 2.3% + 10¢ per transaction. Contact Clover for detailed pricing information.

Clover Features

  • Activity Dashboard
  • Electronic Payments
  • Email Integration
  • Reporting & Statistics
  • Third Party Integration

  • API
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Mobile Integration
  • Social Media Integration

Additional information for Clover

Key features of Clover

  • Accept debit & credit card payment
  • Add & delete products in real-time
  • Assign or reassign tables
  • Automatic software updates
  • Credit & debit card processing
  • Customer card data
  • Customer feedback collection
  • Customer loyalty program
  • Customer reward program
  • Electronic signature capture
  • Email / social media campaign creation & management
  • Identify top customers
  • Integration of loyalty programs
  • Inventory management
  • Menu editing
  • Plastic / digital gift cards
  • Real time reporting
  • Reporting& statistics
  • Shopping cart
  • Split / partial payments
  • Staff management
  • Support for EMV and Apple Pay
  • Third party integration
  • Track revenue, cash logs & employee sales
  • Transaction history

Benefits

  • Handle your business activity from any device. Real-time reports give you access to any data you need: payments, credits, promotions. Also analyze the most profitable products you sell and find your average customer profile to sell more products.

  • Clover also provides payment technologies to facilitate your payments and those of your customers. Accept debit & credit card and securely store your customers' card data.

  • Manage your staff properly: keep track of their shifts, manage their tips and give them customized access to the application.

  • Handle your day-to-day business with Clover's POS technologies: edit your menus, print your orders, make promotions or set up loyalty programs.

  • Closer also allows you to manage your inventory with its preconfigured tools. Add & delete products and get more information on your top products.

  • Clover FAQs

    Below are some frequently asked questions for Clover.

    Q. What type of pricing plans does Clover offer?

    Clover offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Clover point of sale systems arrive payments-ready, with rates starting at 2.3% + 10¢ per transaction. Contact Clover for detailed pricing information.

    Q. What are the main features of Clover?

    Clover offers the following features:

    • Accept debit & credit card payment
    • Add & delete products in real-time
    • Assign or reassign tables
    • Automatic software updates
    • Credit & debit card processing
    • Customer card data
    • Customer feedback collection
    • Customer loyalty program
    • Customer reward program
    • Electronic signature capture
    • Email / social media campaign creation & management
    • Identify top customers
    • Integration of loyalty programs
    • Inventory management
    • Menu editing
    • Plastic / digital gift cards
    • Real time reporting
    • Reporting& statistics
    • Shopping cart
    • Split / partial payments
    • Staff management
    • Support for EMV and Apple Pay
    • Third party integration
    • Track revenue, cash logs & employee sales
    • Transaction history

    Q. Who are the typical users of Clover?

    Clover has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Clover support?

    Clover supports the following languages:

    English, German

    Q. What type of pricing plans does Clover offer?

    Clover has the following pricing plans:

    Subscription

    Q. Does Clover support mobile devices?

    Clover supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Clover integrate with?

    Clover integrates with the following applications:

    360 WiFi, Booker Software, Constant Contact, Deputy, Homebase, Loyalzoo, Mailchimp, Sku IQ, TapMango, bLoyal

    Q. What level of support does Clover offer?

    Clover offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials