Maitre'D

About Maitre'D
Maitre'D is a POS software designed for different kinds of retailers: restaurants, fast food, hotels & bars. Its different functionalities make Maitre'D a complete software to handle all aspects of POS business, from your mobile phone.
Handle your day to day business with the application and coordinate your teams efficiently. Manage your tables, your wait list, your payments & your employees and create events to attract more consumers.
Maitre'D also provides reporting & forecasting tools to analyze your business in depth.
Key benefits of Maitre'D
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great if you need something out of the box
Reviewed on 2018/05/21
Pros
This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.
Cons
At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Tech guys are awesome!
Reviewed on 2019/03/13
Great but a little difficult setting up for menu items.
Great but a little difficult setting up for menu items.
Pros
Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for.
Cons
Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 2.0 /10
Not worth the effort Much better products out there
Reviewed on 2023/12/14
Pros
Preloaded items were a plus for us when it came to drinks
Cons
So hard to set up new users and train new people on it. I couldn't get training help. Paid for a whole session so they would go over every single part of it. They didn't cover much in the training.
Response from Payfacto
Hello Mellanie,
We are sorry to hear that your experience with our training team did not meet your expectations, but we appreciate your feedback. Please reach out to us at [email protected] or via phone at (514) 665-6281, so that we can work to address the issue. We take all feedback seriously and welcome the opportunity to make things right.
Best regards,
Pierre-Marc Cardinal
PayFacto Marketing Director
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
fast and reliable, easy to use
Reviewed on 2018/06/05
Pros
this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.
Cons
I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES
Reviewed on 2017/06/27
I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the...
I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.
Pros
It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen
Cons
When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!
Maitre'D FAQs
Below are some frequently asked questions for Maitre'D.Q. What type of pricing plans does Maitre'D offer?
Maitre'D offers the following pricing plans:
- Starting from: US$79.00
- Free Trial: Not Available
Contact Maitre'D for pricing.
Q. Who are the typical users of Maitre'D?
Maitre'D has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Maitre'D support?
Maitre'D supports the following languages:
English, French
Q. Does Maitre'D support mobile devices?
Maitre'D supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Maitre'D integrate with?
Maitre'D integrates with the following applications:
Amadeus Hotels, Deliverect, Deliveroo, Fourth Suite, GGGolf, Hotello, Payfacto, ResDiary, SageData, Spoonity Loyalty & Gift Cards, Xero
Q. What level of support does Maitre'D offer?
Maitre'D offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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