The Receptionist

The Receptionist

Cloud and iPad based Visitor Management System

4.8/5 (198 reviews)

The Receptionist Overview

Simplest visitor management available, for the company and the visitor. The app seamlessly imports your contacts, and the user experience couldn't be easier for the visitor to check-in. Full-featured solution, including detailed logging, photo capture, badge printing, message forwarding, 2-way communications, ITAR Compliance, and more.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

The Receptionist Reviews

Overall rating
4.8/5
98% positive reviews
155
Excellent
40
Very good
3
Average
0
Poor
0
Terrible
Ian D.

An experience worth far more than the cost.

Used Daily for 6-12 months
Reviewed on 2018/01/05
Review Source: Capterra

Automation, cost savings from using paper visitor logs, and ease of use!

Pros

There is not enough space to say all the Pros with the receptionist. The most astounding and remarkable feature of The Receptionist is the customer service and support. In the several months I've been using it, I've never had to wait more than 5 minutes for a problem solution. The problems are solved almost immediately, and if they can't be, we figure out an alternate solution to the problem at hand.

Furthermore, this is a company that actually LISTENS and DEPLOYS suggestions. I've submitted several suggestions to them, and almost all of them have been implemented. If the suggestion benefits the overall experience of the customers, it gets added very quickly! In the years I've spent in IT and using dozens different applications and software, this is one that actually listens to it's customers and works very close with them to ensure everyone is happy.

There's an abundance of different features you can customize to what you need your receptionist to do. We use 2 for lobby "visitor" check-in, and one for the shipping department for truck drivers to check in and clock their time. It's incredibly versatile!

Cons

For an advanced user, some features feel a little bit limited, however they are quickly working on improving functionality of certain features to make it even more versatile! There aren't many cons I can come up with!

Response from The Receptionist

Hello Ian,

All I can say is Wow! I can't tell you how happy, as the president of the company, to read your review. What a way to start off a Monday morning. :-)

We are honored to have Autoneum as a member of The Receptionist Family. You obviously know where to reach us if you need anything and I am including my personal information so feel free to reach out anytime.

Sincerely,
Andy Alsop, President
[email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sinéad S.

Fantastic from start to finish!

Used Daily for 1-5 months
Reviewed on 2017/11/01
Review Source: Capterra

Professionalism, Health & Safety compliance, value for money!!

Pros

The entire software really is superb, I cannot fault it. I have had many of our visitors remark on its simplicity.

All in all, I have found my user and administrator experience excellent. That's from my first inquiry about the software, straight through to delivery, including iPad and printer!

And the support, which for me is the strongest attribute, is absolutely outstanding. I have found the support to be responsive, professional, patient and polite. And with me being in the Republic of Ireland, that's all with a time difference.

I have for the most part been dealing with the lovely customer service agent, who has been brilliant, but that said, any other operator I have been in touch with have equally been as helpful and obliging.

On a few occasions, I have also used the extremely useful notes and guidelines and they are spot on, so accurately written and easy to follow.

The value for money is amazing and with unlimited everything, you simply can't beat this product. So simple to use as a guest and so easy and straight forward to use as an operator.

I highly recommend The Receptionist to any business looking to introduce a visitor management system.

Cons

There is nothing I dislike about The Receptionist BUT if I had to choose one thing, the only con I can come up with (and it really is not a big deal) is that our logo doesn't print out in its full colour.

Response from The Receptionist

Hi Sinéad,

Wow! Thank you so much for your very nice compliments. I have shared your review with our entire team.

We are proud to count Control Equipment Limited as a new member of The Receptionist Family in the Republic of Ireland. :-)

Let us know if there is anything more we can do for you and your team.

Sincerely, ¿
Andy Alsop, President ¿[email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kevin C.

We are using this in a school setting and it is very helpful in helping us to keep track of visitors

Used Daily for 6-12 months
Reviewed on 2017/08/16
Review Source: Capterra

Security and peace of mind in knowing that we have a way to know who is on campus at all times.

Pros

Customer support is fantastic! Can't stress that enough. The ease of use and keeping track of our visitors is very helpful and works great. A lot of our visitors are impressed with the use of technology to keep track of things. The use of printable badges helps everyone to know who is on campus and why, great product on that end.

Cons

One of the main reasons we chose this product was for attendance tracking. There was very little follow up on whether this product was capable of handling this for us aside from the initial sales pitch where we were sold on the idea it could. After a few months there was no clear resolution made from The Receptionist side and it was determined from our side that it was not able to support this need. We were sold three accounts and only needed two, one for each of our locations. The transition to this product would have been better had these issues been addressed better to start.

Response from The Receptionist

Dear Kevin,

First off let me apologize. I am sorry that your pre-sales experience with our partner was not up to our standards. I am actively looking into this and I promise to get back in touch with you.

Setting that aside I am so glad that the software is working well for you and Port View and that you have experienced our Radical Support.

Thank you for being a member of The Receptionist Family!

Sincerely, ¿
Andy Alsop, President ¿[email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Brian P.

Gets The Job Done

Used Daily for 2+ years
Reviewed on 2018/08/21
Review Source: Capterra

We wanted to do away with receptionists at our Corporate office, so we replaced that functionality with the iPad receptionist app. It's worked reliably for us, for the most part. The updates are highly manual, but that's usually not an issue. It took a few months for everyone in the office to get used to it, but here we are two years later still using it. Will probably replace this solution with a custom MS PowerApp at some point.

Pros

The portal interface can be mastered in a couple hours. There really isn't much investment needed to learn everything about the product and get your account up and running. Great customer service.

Cons

The actual options of this application are minimal. I've found myself on more than one occasion "hacking" together a solution based on the options available.

Response from The Receptionist

Hello Brian!

Thanks for posting a review. I'm happy that it has been quick and easy to get up and running and that you've been able to experience our Radical Support.

We really want to know more about your having to hack together some solutions. Our Dir of Engineering will be reaching out to you to learn more.

Thanks for being a member of The Receptionist Family!

Sincerely,
Andy Alsop, President
[email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Derek C.

TDK-Lambda Americas Inc.

Used Daily for 1+ year
Reviewed on 2016/07/18
Review Source: Capterra

Before choosing iPad Receptionist we tried 3 other major Visitor Management software systems. We downloaded their free trials (typically 30 day) and purchased some equipment (ipad & badge printer) to have real world experience with all of them. Out of all of them, iPad Receptionist was by far the easiest to set up for the administrator of the system. The visitor sign in/sign out and host notification processes are both intuitive and reliable.

Pros

None of the other systems tested came close to being competitive in regard to cost and customer service. Another feature we like is the system is regularly being updated with improvements and more options. The people that we have spoken with and emailed at the company give us a real feeling that they care about your needs as a customer.

Cons

The only issue we have had has been that our badge printer is networked and for some reason it occasionally goes to Wifi mode and badges will not print, but the system still notifies the host.

Response from The Receptionist

Hi Derek,

Thank you so much for your very nice review! It was a pleasure meeting you last week at the TDK-Lambda facility. It's super impressive what you are doing and great to see so many high-end manufacturing jobs in the US! Let us know if there is anything we can do for you.

Sincerely,
Andy Alsop, President
[email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

The Receptionist Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial. Month-month subscription plans.

The Receptionist Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export

  • Audit Trail
  • Auditing
  • Compliance Management
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for The Receptionist

Key features of The Receptionist

  • 2-way SMS communications
  • 2-way email communications
  • Accept deliveries
  • Badge printing
  • Build your own buttons
  • Customized look & feel
  • Date and time stamps
  • Detailed visitor log
  • ITAR Compliant
  • Import your contacts
  • Kiosk with iPad available for purchase
  • Message forwarding
  • Signature capture
  • Simple visitor logging
  • Visitor photos and badges

Benefits

Receive visitor arrival notifications via SMS, email or both! When you respond back to the visitor your message is displayed in the iPad allowing for a two-way conversation.

Set up automatic message forwarding and have another contact be notified of your guest(s) if you are unable to respond.
Create a delivery button, choose your carriers, and you’re ready to go! You can even choose message options for the delivery such as “Requires signature”, “Left delivery at counter”,“Will redeliver”, or create a custom message that is best suited for your office’s deliveries.

Badge printing is available to print custom Visitor Badges for each visitor when they check in! From their name to who their visiting, along with date and time, you can fully customize your badges complete with your company’s logo.

View your visitor traffic online and see who arrived, when they left and who they were there to see.From uploading your logo to customizing the layout and colors of your buttons, icons, and check-in slider, Receptionist was built to enhance your office image and compliment your brand’s design.

The Receptionist FAQs

Below are some frequently asked questions for The Receptionist.

Q. What type of pricing plans does The Receptionist offer?

The Receptionist offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

14-day free trial. Month-month subscription plans.

Q. What are the main features of The Receptionist?

The Receptionist offers the following features:

  • 2-way SMS communications
  • 2-way email communications
  • Accept deliveries
  • Badge printing
  • Build your own buttons
  • Customized look & feel
  • Date and time stamps
  • Detailed visitor log
  • ITAR Compliant
  • Import your contacts
  • Kiosk with iPad available for purchase
  • Message forwarding
  • Signature capture
  • Simple visitor logging
  • Visitor photos and badges

Q. Who are the typical users of The Receptionist?

The Receptionist has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does The Receptionist support?

The Receptionist supports the following languages:

English

Q. What type of pricing plans does The Receptionist offer?

The Receptionist has the following pricing plans:

Subscription

Q. Does The Receptionist support mobile devices?

The Receptionist supports the following devices:

iPad

Q. What other apps does The Receptionist integrate with?

The Receptionist integrates with the following applications:

Slack

Q. What level of support does The Receptionist offer?

The Receptionist offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials