Timely
About Timely
Timely. The booking software that keeps clients coming back.
Run your salon like a pro with easy-to-use booking software that puts you in control of the whole client experience.
It all begins with our gorgeous, customisable calendar. The calendar allows you to manage your hair or beauty business from anywhere and lets your clients book their own appointments online, anytime. But that’s just the start. From there, you can tap into all sorts of tools designed to help you deliver an exceptional client experience, grow your income and manage your business beautifully.
It’s your name above the salon door, and your reputation on the line – we get that. That’s why we made every feature of Timely highly customisable. So everything from your online bookings to your client communications, your payments and deposits to your loyalty programme, can be set up just the way you want, to reflect your unique brand and business needs.
No matter if you’re just starting out on your own or if you’ve managed a salon for years, you’ll find Timely gives you a clear picture of your business performance and helps you make confident decisions. Our reporting, marketing and staff management tools can help you learn what’s working, what’s not, and where you can make more money. You call the shots based on what you want to achieve – and we’ll help you continuously improve with real time insights and education.
Want to take the pain out of getting paid? Then you’ll love TimelyPay, the all-in-one solution to take card payments from your clients – whether that’s via our online booking system or via our integrated terminals. Say goodbye to mistyped payment amounts and confusing end-of-day cash ups and hello to a single payment solution, with simple transaction fees, fast payouts and no room for error. Plus, in Australia and New Zealand you can use surcharging on TimelyPay terminals to pass on card processing fees to your clients.
And because more technology shouldn’t mean more hassle, we’ve made Timely super simple to use. You’ll discover clever features that automate your admin - saving you hours and allowing you to feel more relaxed and present with your clients, team and family.
To top it all off, you’re never on your own with Timely. We’re famous for our fast and friendly customer support that’s only an email or phone call away and we’ve got loads of helpful videos, guides and FAQs online too.
Join over 55,000 hair and beauty professionals using Timely worldwide. Simply select from one of three plans and pay one, simple monthly subscription fee, with no hidden costs and no fixed contracts.
Key benefits of Timely
Say goodbye to technology headaches and let Timely take care of your admin.
More technology shouldn’t mean more hassle. Timely is super-easy to set up and simple to use, with no hidden costs. Automate your admin and enjoy peace of mind knowing your business is ticking away, even when you aren’t in the salon. Our software is designed to tackle all the annoying things on your to do list. No more late nights playing appointment tag with clients over Insta, no more last-minute panics when you’ve forgotten to order stock, no more time wasted on manually sending out consultation forms. Feel less overwhelmed and be more present with your clients, team and family.
Customise Timely to make it work the way you do.
It’s your name above the salon door, and your reputation on the line – we get that. That’s why Timely is designed to give you full control over how you run your business. Customise your client communications to suit your unique brand, set a cancellation policy you feel comfortable with, block repeat no-show offenders from booking with you, set up a daily payout schedule so you can always get cash when you need it and lock down access to sensitive client information. You control the vision, and we’ll make it happen.
Build your reputation and keep clients coming back.
There’s no better feeling than delighting your clients. At Timely, we’re just as obsessed with the client experience as you are. We’ve got all the tools you need to make your client’s day – from detailed client notes and before/after photos to a slick digital consultation service. We’ll remember Sandra’s coffee order for you, we know Noah’s pronouns, and we’ll remind you to wear a mask because Maia’s immunocompromised. Want to be booked out months in advance? We’ll help you build long-lasting relationships. Reward loyal clients with VIP offers, and give them a gentle nudge to come back with SMS marketing.
Understand what’s working and make confident business decisions
Timely gives you a clear picture of your business performance and helps you make confident decisions. Use our reporting, marketing and staff management tools to learn what’s working, what’s not, how to manage your cash flow and where you can make more money. Upsize, downsize, add high-value services or introduce new staff targets – you call the shots based on what you want to achieve. And we’ll help you continuously improve with real time insights and education.
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Reviews
Already have Timely?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Timely Review
Reviewed on 2023/09/20
Very good software. You track all your tasks, all your windows. But then, it's quite possible to...
Very good software. You track all your tasks, all your windows. But then, it's quite possible to forget to turn it off. Plus, it would be nice to add an invoice delivery function.
Pros
Great for keeping track of the time you spend working. Plan and be alerted. When you're a freelancer like me, you don't have to waste time writing time reports.
Cons
I think all this data generated by the software can be used to develop other, cooler features. For example, it could be used to issue invoices directly when working at an hourly rate.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly
Reviewed on 2023/08/18
My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s...
My experience with Timely has been a beautiful progressive one. I’ve enjoyed watching, timely’s growth. I’ve enjoyed watching my growth professionally and personally with Timely.
Pros
Timely has no nonsense features and it’s very simple and easy to use. Attention to detail and the ever HELPFUL, question mark icon ? But also the back up supportive communication Timely is Professional in all aspects.
Cons
Timely is a complete computer orientated database, so there’s no bells and whistles and hairy, fairy flowery stuff for my hairdressing industry
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor product
Reviewed on 2023/08/04
Poor. Support wont refund a valid credit, what SaaS product does this?
Poor. Support wont refund a valid credit, what SaaS product does this?
Pros
N/A really. We used the functionality of the proud for time tracking.
Cons
Poor product experience. Have a valid credit and the company won't process a refund. Don't recommend.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good system but expensive & no important new features
Reviewed on 2023/08/04
Pros
Ease of use Consultation forms Features at the time offered more than other systems
Cons
Sometimes has glitches with square Price point for large teams is too expensive, okay when 1-2 staff No tiered timings for different staff No add ons No photos on booking platform …I could go onWe are considering leaving for these reasons
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Lans Artistry
Reviewed on 2023/08/18
Good system to use. Price is the only thing that I feel somewhat dissatisfied with, there are...
Good system to use. Price is the only thing that I feel somewhat dissatisfied with, there are already so many additional costs for a small business and this is just one of many systems I need to use.
Pros
It is user friendly, has a nice interface and a lot of useful features
Cons
I find the marketing link to mailchimp isn’t as user friendly and that I need to just manage my email marketing in mail chimp directly. I found it difficult to transfer my mailing list over. Cost increase between 1 and 2 users is nearly double which is quite significant for a small business and other systems do not charge as much for additional users.
Alternatives Considered
Kitomba Salon and Spa SoftwareReasons for Switching to Timely
Price and system capabilities and features.Timely FAQs
Below are some frequently asked questions for Timely.Q. What type of pricing plans does Timely offer?
Timely offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Subscription
- Free Trial: Available
NO CONTRACTS, FREE 14 DAY TRIAL INNOVATE - Access sophisticated tools, giving you the ability to innovate and grow your business. $55 AUD per staff member per month, includes 300 SMS credit per staff £30 GPD per staff member per month, includes 300 SMS credit per staff ELEVATE - Grow your revenue and elevate your brand with powerful client marketing. $45 AUD per staff member per month, includes 200 SMS credit per staff £25 GPD per staff member per month, includes 200 SMS credit per staff BUILD- Make business easy with the foundations for managing appointments. $35 AUD per staff member per month, includes 100 SMS credit per staff £20 GPD per staff member per month, includes 100 SMS credit per staff BASIC - Take your pen and paper appointment book and make it digital. $25 AUD per staff member per month £15 GPD per staff member per month
Q. Who are the typical users of Timely?
Timely has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Timely support?
Timely supports the following languages:
English
Q. Does Timely support mobile devices?
Timely supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Timely integrate with?
Timely integrates with the following applications:
Google Analytics 360, Google Calendar, Google Contacts, Google Tag Manager 360, MYOB Business, Mailchimp, Meta for Business, QuickBooks Online Advanced, Stripe, WordPress, Xero, Zapier, authorize.net
Q. What level of support does Timely offer?
Timely offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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