HipChat

HipChat

Team communication built for business.

4.2/5 (455 reviews)

HipChat Overview

HipChat is an instant messaging app built for businesses. The team chat tool lets you share files and discuss tasks in real-time with colleagues, project collaborators and even clients through unlimited chatrooms. Administrator controls mean you can choose who has access to the secure network and what they can see.

HipChat instant messaging lets you share files, such as images and documents, instantly with your whole team through live streams. You can use @mentions to direct your conversations to the correct person, and use search to find the content you are looking for. HipChat also supports video calling and screen sharing.

HipChat can be used both inside and outside of the office with support for Mac, Windows, iOS, Android, and Linux devices. The app also supports notifications, custom emoticons and bots, animated GIFs, Instagram feeds, and Twitter notifications.

Due to HipChat being part of the Atlassian family, HipChat comes with numerous integrations, including for JIRA, Bitbucket, GitHub, Heroku, Zendesk, Mailchimp, and more. You can also choose to deploy HipChat on your own server.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

HipChat Reviews

Overall rating
4.2/5
82% positive reviews
199
Excellent
173
Very good
64
Average
15
Poor
4
Terrible

Most positive experience, but not without flaws

Used Daily for 1+ year
Reviewed on 2018/06/20
Review Source: Capterra

As a chat product, HipChat is a great real-time collaboration tool. You can easily and instantly share and transfer files, links, and code, which was extremely helpful to our on-site teams. There are nice amenities that create an element of fun for users, but just be warned that it can also easily lead to dips in productivity. Still, it has more benefits then pitfalls, provided you are able to now able to more closely monitor and restrict users' capabilities. I would recommend HipChat without hesitation with this level of administration in place.

Pros

* For actual chat purposes, it's perfect. Messages transfer immediately (literal real-time), and we were able to collaborate with colleagues in multiple time zones quickly and efficiently.
* The added in features were fun, such as embedded gifs and links. At times, this proved to be distracting, though, and we had no control over user-added private rooms (more on this below). Still, where appropriate, it added the right level of enjoyment to a business tool.
* The integration with JIRA was pretty seamless. We were able to share ticket notes, links, and resources immediately through HipChat.
* The app for phones was pretty easy to use as well. You could pick up where you left off from one to the other without any data loss or delay.

Cons

* We had frequent outages with the connectivity, not due to our network either. When it was on, it was great, but at times we were never sure when it was going to work.
* Searching history was a nightmare, as old messages took a very long time to load. What's more, we did not have unlimited history with our version, which was problematic.
* We did not have the level of control we needed to prevent abuse of the system. Certain agents took it upon themselves to create private rooms for grousing, which led to problems in productivity and morale. We could not prevent these rooms from being created, nor could we shut them down. This was ultimately what led to our decision to switch chat services.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Damian L.

I like the user interface. It is simple, clean and very easy to use.

Used Daily for 2+ years
Reviewed on 2018/01/23
Review Source: Capterra

I like the concept of the video chat, but I feel it's not executed as well as some other video based softwares (such as Zoom). It's great for just video conferencing, but if you need to screen share, it can be a bit laggy. If you're looking for a way to get your remote team connected, HipChat is a great software. It's great for quick meetings when you just need to connect face-to-face, but if you need to do more "robust" screen sharing, I would suggest jumping to another software for that level of detail

Pros

Hipchat is a simple, easy to ease, peer-to-peer chat program. It does log all the activities, including chats, uploads, images, screenshots. It also allows you to create as many custom rooms for discussion or problem solving, for example, we generally setup a room for each JIRA being worked on so the right people always has access to the latest information. The activity log is crucial to be able to dig through chats and information sent a month or even several months back. Don't forget about the customized emojis (shared across entire company)

Cons

Hipchat is a simple, easy to ease, peer-to-peer chat program. It does log all the activities, including chats, uploads, images, screenshots. It also allows you to create as many custom rooms for discussion or problem solving, for example, we generally setup a room for each JIRA being worked on so the right people always has access to the latest information. The activity log is crucial to be able to dig through chats and information sent a month or even several months back. Don't forget about the customized emojis (shared across entire company)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Vignesh B.

One of the excellent collaboration tool that is simple and user-friendly.

Used Daily for 2+ years
Reviewed on 2018/11/14
Review Source: Capterra

Easier and Simple tool for team collaboration or one-to-one communication. And it allows me to search the history and sharing the files with my colleagues.

Pros

One of the best thing in HipChat is the user interface, it is very simple and clean. It allows me to connect and collaborate easily with my colleagues and log all the activities for easier lookup for later point of time. And also allows me to create custom groups for discussion and problem solving, For example, I can set up a group for each incident and invite all the members from different members and work together to resolve the issue and archive it for future analysis. As well as, it is well integrated with other Atlassian products, So it allows me to notify and work with other members on the JIRA issues and track the progress.

Cons

The notification system is still buggy, it will arrange the users based on the recent messages instead will be added to the bottom of the stack and very difficult to find the notification based on the recent timings if we receive multiple notification on the same time. And another problem is, the video conferencing will not work most of the times and buggy. As well as, Status information is not customizable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Ramakrishna G.

Hip Chat is a very good tool to communicate internally or externally with our project members.

Used Daily for 2+ years
Reviewed on 2018/03/14
Review Source: Capterra

We use HipChat in our project as it comes with JIRA and other Atlassian software's like confluence and bitbucket.

Pros

We use HipChat in our project as it comes with JIRA and other Atlassian softwares like confluence and bitbucket.
Our teammates communicate daily and use it in both formal and informal ways to manage projects/software development.
To create the rooms for discussion is very easy as it is collobarated with JIRA and confluence.
Since HipChat and JIRA are belongs to same group so HipChat has decent and hassle-free integration with JIRA.
It is having the Cross-platform support and hence runs on most of the computing devices and it is having the efficient search too.
Very good in Media/file sharing across the members.

Cons

Mobile app is not very responsive, Sometimes connection to HipChat servers are taking too long even on good internet speed.
We cannot use this tool for video and audio calls as the response is very slow.
Costwise Little expensive
Better notification system is required when the the user is offline.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Great communication tool for the office

Used Daily for 2+ years
Reviewed on 2018/01/29
Review Source: Capterra

Pros

Hipchat is very easy to use and intuitive. Some great features are that users can create public/private chat rooms and add people to them very quickly. It integrates with the rest of the Atlassian product, being able to know when someone makes a pull request o commits some code (Bitbucket), when a new ticket has been filed (JIRA), when a specific build has finished successfully (Bamboo), but also it integrates with different products, such as Datadog, Salesforce, Jenkins, Giphy, etc.

Basically, it eases the communication between the people throughout the company, no matter how far you are from the others.

Cons

If you configure tons of notifications (when people commit code, create Pull Requests, create tickets, apart from configuring bots to monitor services such as Datadog, etc.) for a room and there is a lot of activity, this becomes a pain instead of being an advantage. But this is more an inconvenient regarding the configuration the user can perform, not about the product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

HipChat Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

HipChat Basic: Free for unlimited users! Comes with group chat, instant messaging, file sharing and unlimited integrations.

HipChat Plus: $2 per user per month for video chat, screen sharing and additional advanced features.

30-day free trial with all features.

HipChat Features

  • API
  • Access Control
  • Automatic Notifications
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • SSL Security
  • Search Functionality
  • Third Party Integration

  • Activity Dashboard
  • Activity Tracking
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Management
  • Permission Management
  • Projections

Additional information for HipChat

Key features of HipChat

  • 256-bit SSL encryption
  • @mentions
  • @mentions
  • Access control
  • Animated GIFs
  • Application integration
  • Automatic notifications
  • Call sharing
  • Chat
  • Chat functionality
  • Collaboration tools
  • Collaborative workspace
  • Conferencing
  • Drag & drop file sharing
  • Drag & drop interface
  • Emoticons & bots
  • File transfer
  • Instagram feeds
  • Instant messaging
  • Live / video conferencing
  • Mobile access for iOS & Android
  • Over 60 integrations
  • Private 1-to-1 chat
  • Private text chat
  • RSS feeds
  • Real time monitoring
  • Real time notifications
  • Real time updates
  • SSL security
  • Screen sharing
  • Seach for text, links & files
  • Search functionality
  • Searchable history
  • Secure guest access
  • Security & encryption
  • Social media integration
  • Supports Mac, Windows & Linux
  • Tagging
  • Third party integration
  • Twitter posts
  • Two-way audio & video
  • Unlimited chat rooms
  • Video calling
  • XMPP/Jabber support

Benefits

  • Over 200 third party integrations including: Twitter, WordPress, Zapier, ZenDesk, Usersnap, UserVoice, TeamCity, Raygun, JIRA, MailChimp, Intercom, Help Scout, Heroku, Freshdesk, Desk.com, Woopra and Asana.

  • Works on all mobile devices, as well as Mac and Windows desktops. including iOS, Android, and Linux devices.

  • Social tools such as @mentions, emoticons, bots, GIFs, Instagram feeds and Tweets.

  • Drag & drop file sharing, screen sharing, and in-app, email, SMS, and mobile push notifications.

  • Unlimited number of chat rooms, fully searchable by keywords for text, links and files, as well as full searchable history.

  • GetApp Analysis

    People pick up the telephone much less often in offices these days, but that doesn’t mean internal office communication has stopped altogether. Instead, professionals are relying on instant messaging applications to communicate about issues that impact their companies. HipChat is a secure messaging platform that lowers the barrier of communication for teams and allows for quicker, more actionable decision making.

    Designed for teams of all sizes, HipChat goes beyond basic group chatting functionality, including tools for sharing files and looping colleagues into conversations when their input is needed. Faster than email and less time consuming than the telephone, group chats conducted through HipChat can happen anywhere at any time.

    Welcome Screen

    What is HipChat?

    HipChat was developed to give teams a better way to communicate. The web-based solution offers a way for groups to work collaboratively in real-time, with integrations that allow users to aggregate all of their system notifications in one place. Teams that use HipChat are better able to stay on the same page, regardless of their physical locations. The application can be used on both mobile and desktop devices.

    Unlike its competitors, HipChat offers multi-client integration, with native apps for Mac, Windows, Linux, Android, iOS, desktop and web. Complete chat histories are kept accessible, along with persistent links and file sharing. This ensures that nothing falls through the cracks when companies communicate primarily through HipChat.

    HipChat Main Features

    Group Chats

    The primary reason why companies adopt HipChat is to implement the platform’s group chatting feature into their workflows. Most of the most important features of HipChat are related to group chats. For example, group chat rooms are a place where colleagues can communicate about ongoing issues privately. Chat rooms are searchable, and they include capabilities for video calling and screen sharing.

    Start a group chat the next time you need to discuss a topic with your colleagues. Invite the colleagues you’d like to participate, and select the privacy levels for your room based on the topics you’re discussing. You can see who is present in a chat room at any time, and you can be a part of multiple group chats at once.

    New Chat Rooms

    Archived Discussions

    Chat histories are fully searchable with HipChat, which means users can go back and revisit past discussions at any point in the future. Every HipChat room is searchable by keyword. This includes both text and files, along with links.

    Click the search button in the top right-hand corner of your chat room to perform a search. To review a complete chat history, click the “Browse chat history” tab next to the search tool. You can scroll through chat histories by day and delete certain messages if necessary.

    Chat Histories

    Tagging Colleagues

    HipChat utilizes the same tagging features as Twitter, enabling users to @mention colleagues to bring them into conversations. When you mention a colleague by name, making sure to include the @-symbol, HipChat notifies the colleague and invites the person to join the group chat.

    Before you begin typing a message into the box at the bottom of the chat room you’re currently in, include the @-symbol and the name of the person you’re trying to reach. Without sending an email or placing a telephone call, you can reach out directly and loop that person in on the conversation. @mentions are a useful way to quickly alert colleagues when their opinions are wanted.

    Tagging Colleagues

    Sharing Files

    Drag-and-drop file sharing allows HipChat users to pull files from their desktops directly into group chat rooms. Users can also drag-and-drop files from DropBox, email, or anywhere else online.

    When you upload a file into a group chat room, a preview of the file shows up for everyone in the room to see. Your colleagues can download the file directly or view it within their browsers. Users aren’t required to be logged in to view the files you’ve uploaded. Rather, they are visible to anyone who has the associated link.

    Uploading Files

    HipChat Integrations

    HipChat integrates with more than 50 other tools, including Aha!, Alias, Codeship, JIRA, and Honeybadger, to name just a few. HipChat also has an API that users can utilize to create their own integrations.

    HipChat Pricing

    HipChat’s Basic Plan is free. With the Basic Plan, users get HipChat Plus for 30-days automatically upon signing up. After that time, HipChat Plus is $2 per user, per month. HipChat Plus comes with video and screen sharing.

    HipChat Bottom Line

    • Enables teams to communicate through group chats
    • Users can loop colleagues into communications through @mentions
    • Archived chat rooms keep discussions ongoing
    • Created for teams of all sizes
    • Advanced features include video and screen sharing

    HipChat FAQs

    Below are some frequently asked questions for HipChat.

    Q. What type of pricing plans does HipChat offer?

    HipChat offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    HipChat Basic: Free for unlimited users! Comes with group chat, instant messaging, file sharing and unlimited integrations.

    HipChat Plus: $2 per user per month for video chat, screen sharing and additional advanced features.

    30-day free trial with all features.

    Q. What are the main features of HipChat?

    HipChat offers the following features:

    • 256-bit SSL encryption
    • @mentions
    • @mentions
    • Access control
    • Animated GIFs
    • Application integration
    • Automatic notifications
    • Call sharing
    • Chat
    • Chat functionality
    • Collaboration tools
    • Collaborative workspace
    • Conferencing
    • Drag & drop file sharing
    • Drag & drop interface
    • Emoticons & bots
    • File transfer
    • Instagram feeds
    • Instant messaging
    • Live / video conferencing
    • Mobile access for iOS & Android
    • Over 60 integrations
    • Private 1-to-1 chat
    • Private text chat
    • RSS feeds
    • Real time monitoring
    • Real time notifications
    • Real time updates
    • SSL security
    • Screen sharing
    • Seach for text, links & files
    • Search functionality
    • Searchable history
    • Secure guest access
    • Security & encryption
    • Social media integration
    • Supports Mac, Windows & Linux
    • Tagging
    • Third party integration
    • Twitter posts
    • Two-way audio & video
    • Unlimited chat rooms
    • Video calling
    • XMPP/Jabber support

    Q. Who are the typical users of HipChat?

    HipChat has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does HipChat support?

    HipChat supports the following languages:

    English

    Q. What type of pricing plans does HipChat offer?

    HipChat has the following pricing plans:

    Free, Subscription

    Q. Does HipChat support mobile devices?

    HipChat supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does HipChat integrate with?

    HipChat integrates with the following applications:

    Asana, Atlassian Confluence, Bitium, Datadog, Dropbox, Help Scout, JIRA Software, LogicMonitor, Uptime Cloud Monitoring, Wrike

    Q. What level of support does HipChat offer?

    HipChat offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support