7Shifts

7Shifts

Scheduling, Communication, and Engagement for Restaurants

4.7/5 (373 reviews)

7Shifts Overview

7shifts empowers restaurants of all sizes to trim labor costs, retain staff, and stay labor compliant with robust employee scheduling, communication, labor compliance, and engagement tools. 7shifts makes it easy for restaurant owners and operations to manage employee schedules, communication, and labor costs with one simple platform.

Here’s how your restaurant can benefit from 7shifts:

Save 80% of your time spent scheduling and get 5 hours back in your week with 7shifts’ intuitive drag-and-drop schedule builder.

Cut staff calls and texts by 70% with built-in communication tools like chat and Announcements

Trim labor costs by 3% by integrating your POS to sync sales and labor data and build more efficient schedules

Reduce employee turnover with proactive employee engagement statistics for each location, plus a leaderboard to highlight most- and least-engaged employees

Stay compliant everywhere with compliance features for California, Oregon, Seattle, New York, and more

Take 7shifts ‘to-go’ with free mobile apps for managers and employees to manage availability and time-off requests, chat with your team, track restaurant performance, and more

Trusted by over 300,000 restaurant professionals, 7shifts can be found in restaurants of all sizes—from mom-and-pop shops to national chains like Bareburger, Jamba Juice, and Five Guys. Start your free trial today to start scheduling for success.

Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English, French, Spanish

7Shifts Reviews

Overall rating
4.7/5
97% positive reviews
280
Excellent
83
Very good
7
Average
2
Poor
1
Terrible
Emilee W.

7Shifts saved my company!

Used Daily for 2+ years
Reviewed on 2016/10/04
Review Source: Capterra

I used to schedule my staff with an excel spreadsheet, screenshot and posted to a Facebook Forum. It was a madhouse trying to deal with shift swaps and reading the staff clockin/out cards to match their shifts. With a growing company this just wasn't gonna cut it anymore. 7shifts popped up in my personal Facebook feed and the rest is Kismet. The software has helped clean up so many of my payroll processes, allows my staff to switch shifts with only others of the same experience level or higher (so I ALWAYS have a manager on shift and not a hoard of brand new employees), helps my managers reach staff more easily, is so easy to understand that I haven't had to train the new staff on it and combined with the 7punches Clock-in/out software- I can relax knowing my staff can't clock in if they aren't on the schedule and my staff can breathe easily with the ability to calculate their paycheck in advance! The staff at 7shifts has always been extremely helpful and always welcoming for suggestions and updates. I can't imagine moving to any other system and am so glad I found it!

Pros

It is easy to understand, set up and the customer service is extraordinary!

Cons

I wish there were more manager capabilities in the mobile app, but the app has improved already since it was first launched, so I imagine it will only get better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tory M.

Lots of Bang for the Buck!

Used Daily for 6-12 months
Reviewed on 2017/04/21
Review Source: Capterra

7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

Pros

Easy to use
Great tutorials
Fast and friendly support staff
Efficiency for reviewing labor
Incredibly communication tool between staff and management
Consider suggestions for functions and features and notify you if they become implemented
Fair price for the power of the product

Response from 7shifts

Thanks for the great, in-depth review Tory. We're happy to hear that 7shifts is helping alleviate the classic "misreading the schedule" problem for Beaver Street Brewery. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brianna C.

Great, just needs some tweaks.

Used Weekly for 1+ year
Reviewed on 2019/07/24
Review Source: Capterra

Scheduling mistakes! I used collect employees' schedules and manually enter them into an availability table that I made on Excel. Then I would refer to that table as I made the schedule. The issues arose when employees would text me their availability or time off requests; those were easy to lose track of. This software puts the responsibility of accurate availability on the employee, it's great!

Pros

It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.

Cons

It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method.
The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.

Response from 7shifts

Hi Brianna,

Thanks so much for the review! We appreciate your positive feedback AND your constructive feedback, which we absolutely take to heart. I have broken down your feedback piece by piece and sent it along to our product team to analysis and consideration. We will also have a member of our team reach out to you to see if we can create a better experience for your workflow.

All the best!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Ann S.

7shifts was a game changer for us!

Used Daily for 2+ years
Reviewed on 2019/07/24
Review Source: Capterra

We now have 4 restaurants/bars that utilize 7shifts and it's hard to imagine how we ever survived without it! It's streamlined our scheduling procedures and simplified the process of employees requesting off, submitting availability and swapping shifts. 7shifts customer service team is also extremely responsive and receptive any time we encounter an issue or even just want to provide our feedback on a certain feature that we think could be improved. We also now use the reporting tool for putting together high level labor tracking reports at the end of each month. Thanks, 7shifts, you're the best!

Pros

I love that everything is in one place so you don't have to worry about forgetting that someone sent an email or text message requesting off for a 2 week vacation 6 months ago (which is the system we previously had in place!)

Cons

I didn't like that you had to wait to enter employee raises until they were set to go into effect - although 7shifts has recently improved this feature so that you can set a specific date for an employee's new wage to begin!

Response from 7shifts

Thanks so much for the review Ann! It means a lot to our team that 7shifts has been able to help your growing business optimize (and report on!) your processes and continue to be successful. Cheers to you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Arpita O.

Excellent scheduling software!

Used Daily for 2+ years
Reviewed on 2018/08/18
Review Source: Capterra

I used to make schedules through Excel, and would have employees email time off requests and availability changes. This software makes everything so much easier. It is so easy to use - copy schedules from week to week, move around shifts, copy shifts, etc. This app made me like making the schedule!

It's also employee-friendly - they can give up and pick up shifts, and manager can approve them. They can communicate with each other through chat. Phone numbers and emails are available, so employees can easily contact each other.

Pros

No glitches ever (previous app we used glitched and made errors to employees' schedules)
Budgeting tool
Ability to put in events
Color coding departments and jobs
Ability to print PDF schedule
Communication (chat and message options)
Employees can trade shifts
Availability and time off request features are perfect
Multiple locations allows you to use employees at different sites, but you can see in lighter color where they are already scheduled to work
Great value for the price
They keep making it better and will let you know when an update has been made

Cons

There's a minimal international fee charged monthly for 7Shifts. But that's all!

Response from 7shifts

Wow, wow, wow. Thanks for the kind words Arpita. We love hearing that you and your team are using every feature available in 7shifts to help Reggae Shack Cafe make scheduling less of a chore. Rock on!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10

7Shifts Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

14-day free trial, no credit card required.

<li> Comp: free for up to 10 employees and 1 location max.

<li> Appetizer: from $17.99/month/location (billed annually) or $19.99/month/location (billed monthly)

<li> Entrée: from $39.99/month/location (billed annually) or $43.99/month/location (billed monthly).

<li> The Works: from $69.99/month/location (billed annually) or $76.99/month/location (billed monthly).

<li> Gourmet: contact 7Shifts for a custom pricing quote for enterprise restaurants and chains.

7shifts also offers volume discounts for franchises, restaurant groups and chains.

7Shifts Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

  • Applicant Tracking
  • Customizable Branding
  • Customizable Reporting
  • Employee Onboarding
  • Performance Management
  • Recruiting Management
  • Self Service Portal

Additional information for 7Shifts

Key features of 7Shifts

  • Advanced reporting
  • Automatic scheduling
  • Chat and group messaging
  • Draft schedules
  • Events management
  • Labor cost forecasts
  • Manager log book
  • Mobile apps for iPhone and Android devices
  • Multi-location support
  • Overtime alerts
  • SMS & email notifications
  • Scheduling templates
  • Shift swapping
  • Shift trading
  • Time-off requests
  • User permissions
  • Weather forecasting

Benefits

  • Integrate your POS to build schedules based on projected sales (and weather) forecasts

  • Complete labor compliance solutions for New York, California, San Francisco, Oregon, Seattle, and more to comply with Fair Workweek, Predictive Scheduling, and other regional labor laws

  • Robust employee engagement tools to track location-specific engagement (lates, no-shows, sicks, etc) and easily identify most- and least-engaged employees with an engagement leaderboard

  • Free iOS & android mobile apps for managers and employees. Employees can view shifts, chat with coworkers, submit time-off and availability requests, swap shifts, and provide shift feedback to managers. Managers can approve or deny requests, chat with their team, view real-time sales and labor data, take shift notes, and more.

  • Keep managers in-sync with the customizable Manager Log Book to update with daily shift notes, maintenance issues, event reminders, and more. A daily summary is emailed to owners and managers to review at the end of each day.

  • Use the weekly budget tool to keep your scheduling on track to hit your labor targets—never over- or -under-staffing

  • Integrated time-tracking to better manage time, accountability, and compliance

  • 7Shifts FAQs

    Below are some frequently asked questions for 7Shifts.

    Q. What type of pricing plans does 7Shifts offer?

    7Shifts offers the following pricing plans:

    Starting from: US$20,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    14-day free trial, no credit card required.

    <li> Comp: free for up to 10 employees and 1 location max.

    <li> Appetizer: from $17.99/month/location (billed annually) or $19.99/month/location (billed monthly)

    <li> Entrée: from $39.99/month/location (billed annually) or $43.99/month/location (billed monthly).

    <li> The Works: from $69.99/month/location (billed annually) or $76.99/month/location (billed monthly).

    <li> Gourmet: contact 7Shifts for a custom pricing quote for enterprise restaurants and chains.

    7shifts also offers volume discounts for franchises, restaurant groups and chains.

    Q. What are the main features of 7Shifts?

    7Shifts offers the following features:

    • Advanced reporting
    • Automatic scheduling
    • Chat and group messaging
    • Draft schedules
    • Events management
    • Labor cost forecasts
    • Manager log book
    • Mobile apps for iPhone and Android devices
    • Multi-location support
    • Overtime alerts
    • SMS & email notifications
    • Scheduling templates
    • Shift swapping
    • Shift trading
    • Time-off requests
    • User permissions
    • Weather forecasting

    Q. Who are the typical users of 7Shifts?

    7Shifts has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does 7Shifts support?

    7Shifts supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does 7Shifts offer?

    7Shifts has the following pricing plans:

    Free, Subscription

    Q. Does 7Shifts support mobile devices?

    7Shifts supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does 7Shifts integrate with?

    7Shifts integrates with the following applications:

    ADP Workforce Now, CAKE, CAKE Guest Manager, Koomi POS, Lightspeed POS, Square Point of Sale, Square for Restaurants, TouchBistro, Upserve POS, Upserve POS

    Q. What level of support does 7Shifts offer?

    7Shifts offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials