7Shifts

7Shifts

Employee Scheduling Software

4.7/5 (340 reviews)

7Shifts Overview

7shifts is a mobile and web-based employee scheduling tool designed entirely for shift workers in the restaurant industry. Create schedules quickly and manage staff availability, shift swaps & time-off requests all in one central app. With free downloadable mobile apps for iPhone and Android, the web-based software is readily accessible to all staff. Employees and managers can communicate with each other in real-time using team chat tools.

Employees can make a note of their availability - on a set recurring or weekly basis - within the app for managers to take into account when planning the schedule. If an employee is unable to work a shift, they can reassign their shift to another staff-member via a bidding process.

Pricing

Starting from
$18/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English, French

7Shifts Reviews

Overall rating
4.7/5
97% positive reviews
253
Excellent
77
Very good
7
Average
2
Poor
1
Terrible

7Shifts saved my company!

Used Daily for 2+ years
Reviewed on 10/4/2016
Review Source: Capterra

I used to schedule my staff with an excel spreadsheet, screenshot and posted to a Facebook Forum. It was a madhouse trying to deal with shift swaps and reading the staff clockin/out cards to match their shifts. With a growing company this just wasn't gonna cut it anymore. 7shifts popped up in my personal Facebook feed and the rest is Kismet. The software has helped clean up so many of my payroll processes, allows my staff to switch shifts with only others of the same experience level or higher (so I ALWAYS have a manager on shift and not a hoard of brand new employees), helps my managers reach staff more easily, is so easy to understand that I haven't had to train the new staff on it and combined with the 7punches Clock-in/out software- I can relax knowing my staff can't clock in if they aren't on the schedule and my staff can breathe easily with the ability to calculate their paycheck in advance! The staff at 7shifts has always been extremely helpful and always welcoming for suggestions and updates. I can't imagine moving to any other system and am so glad I found it!

Pros

It is easy to understand, set up and the customer service is extraordinary!

Cons

I wish there were more manager capabilities in the mobile app, but the app has improved already since it was first launched, so I imagine it will only get better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Lots of Bang for the Buck!

Used Daily for 6-12 months
Reviewed on 4/21/2017
Review Source: Capterra

7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

Pros

Easy to use
Great tutorials
Fast and friendly support staff
Efficiency for reviewing labor
Incredibly communication tool between staff and management
Consider suggestions for functions and features and notify you if they become implemented
Fair price for the power of the product

Response from 7shifts

Thanks for the great, in-depth review Tory. We're happy to hear that 7shifts is helping alleviate the classic "misreading the schedule" problem for Beaver Street Brewery. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Excellent scheduling software!

Used Daily for 2+ years
Reviewed on 8/18/2018
Review Source: Capterra

I used to make schedules through Excel, and would have employees email time off requests and availability changes. This software makes everything so much easier. It is so easy to use - copy schedules from week to week, move around shifts, copy shifts, etc. This app made me like making the schedule!

It's also employee-friendly - they can give up and pick up shifts, and manager can approve them. They can communicate with each other through chat. Phone numbers and emails are available, so employees can easily contact each other.

Pros

No glitches ever (previous app we used glitched and made errors to employees' schedules)
Budgeting tool
Ability to put in events
Color coding departments and jobs
Ability to print PDF schedule
Communication (chat and message options)
Employees can trade shifts
Availability and time off request features are perfect
Multiple locations allows you to use employees at different sites, but you can see in lighter color where they are already scheduled to work
Great value for the price
They keep making it better and will let you know when an update has been made

Cons

There's a minimal international fee charged monthly for 7Shifts. But that's all!

Response from 7shifts

Wow, wow, wow. Thanks for the kind words Arpita. We love hearing that you and your team are using every feature available in 7shifts to help Reggae Shack Cafe make scheduling less of a chore. Rock on!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10

Excellent tool that goes far beyond scheduling.

Used Daily for 6-12 months
Reviewed on 10/30/2018
Review Source: Capterra

7shifts ties together many organizational tools that has improved communication in our restaurant immensely. We make fewer scheduling errors, our staff can easily contact managers and coworkers through the messaging feature, amendments to the schedule keep everyone in the loop with notifications and the manager log book helps us stay on top of issues and address them quickly and effectively.

I originally decided to try the software because I thought it would save time and keep our BOH and FOH schedules cohesive. It pays for the time it saves and adds much more value with all of the additional features. Don’t hesitate to give it a try!

Pros

Our supervisors use the manager logbook and it has been extremely helpful in keeping everyone up to speed on daily operations, issues and ideas. We act much quicker when addressing problems with staff and maintenance, and reduce the distortion of facts when compared to transferring information along a chain of conversations. This is a valuable feature not to be overlooked.

Cons

Some of our staff members have been experiencing freezing and glitching in the app. Some staff are resistant to change and there was a lengthy transition time to get everyone on board. Now that it’s in place almost every new employee loves the interface and is eager to sign up.

Response from 7shifts

Amazing! Thanks so much for the fantastic, detailed review Shannon. We're thrilled to hear that 7shifts is providing your team with so much value. We looking forward to making 7shifts even more indispensable in the future :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Beamer’s Coffee Bar

Used Daily for 2+ years
Reviewed on 1/17/2019
Review Source: Capterra

Watching our sales correspond with the labour reports from 7Shifts has been a game changer. The mobile app makes it so easy to see as an owner where you need your staffing levels to be each day, but it also records history so you can go back and see what your sales and labour with even a weather report from a year ago that day. Also the 7Punch system has made it real easy for our staff to clock in and out. Keeps it simple and easy to use.

Pros

The integration of 7Shifts labour reports to our POS TouchBistro sales reports has been the perfect marriage.

The interface of 7Shifts software has been easy to understand and use with admin, managers and staff levels.

Cons

Not much to say here because when moving over from another employee staffing company you quickly see the difference and benefits that 7Shifts has to offer you.

Response from 7shifts

Thanks for the outstanding review Michael! Our team has loved working with you and your team and we're SO excited to hear about the value that 7shifts and TouchBistro together are bringing to your business. We look forward to working with you and helping your business grow for years to come. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

7Shifts Pricing

Starting from
$18/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Appetizer: from $17.99/month (billed annually) or $19.99/month (billed monthly)
Entrée: from $39.99/month (billed annually) or $43.99/month (billed monthly).
The Works: from $69.99/month (billed annually) or $76.99/month (billed monthly).
Gourmet: from $99.00/month (billed annually or monthly)
All prices are per location.

7shifts also offers volume discounts for franchises, restaurant groups and chains.

7Shifts Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Compliance Management
  • Data Import/Export
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Time & Attendance Tracking
  • Time Off Requests

  • Applicant Tracking
  • Customizable Branding
  • Customizable Reporting
  • Employee Onboarding
  • Recruiting Management

Additional information for 7Shifts

Key features of 7Shifts

  • Advanced reporting
  • Automatic scheduling
  • Chat and group messaging
  • Draft schedules
  • Events management
  • Labor cost forecasts
  • Manager log book
  • Mobile apps for iPhone and Android devices
  • Multi-location support
  • Overtime alerts
  • SMS & email notifications
  • Scheduling templates
  • Shift swapping
  • Shift trading
  • Time-off requests
  • User permissions
  • Weather forecasting

Benefits

  • Staff are notified via text message or email as soon as the shift schedule is published or changed.

  • With the 7shifts manager log book, managers can write logs for the end of each day. Manager logs can be categorized, emailed and have files attached to them.

  • Avoid double booking staff and costly overtime hours by managing employees over multiple locations.

  • See if you're under or over budget in real-time and take action before its too late with 7shifts' forecast labor costs.

  • Give staff permission to swap shifts between themselves pending approval from management.

  • Downloadable native mobile apps for Android and iPhone mean that 7shifts is accessible to both managers and employees on the go from anywhere. Staff and employees can communicate with each other through the app too.

  • 7Shifts FAQs

    Below are some frequently asked questions for 7Shifts.

    Q. What type of pricing plans does 7Shifts offer?

    7Shifts offers the following pricing plans:

    Starting from: $18/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required.

    Appetizer: from $17.99/month (billed annually) or $19.99/month (billed monthly)
    Entrée: from $39.99/month (billed annually) or $43.99/month (billed monthly).
    The Works: from $69.99/month (billed annually) or $76.99/month (billed monthly).
    Gourmet: from $99.00/month (billed annually or monthly)
    All prices are per location.

    7shifts also offers volume discounts for franchises, restaurant groups and chains.

    Q. What are the main features of 7Shifts?

    7Shifts offers the following features:

    • Advanced reporting
    • Automatic scheduling
    • Chat and group messaging
    • Draft schedules
    • Events management
    • Labor cost forecasts
    • Manager log book
    • Mobile apps for iPhone and Android devices
    • Multi-location support
    • Overtime alerts
    • SMS & email notifications
    • Scheduling templates
    • Shift swapping
    • Shift trading
    • Time-off requests
    • User permissions
    • Weather forecasting

    Q. Who are the typical users of 7Shifts?

    7Shifts has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does 7Shifts support?

    7Shifts supports the following languages:

    English, French

    Q. What type of pricing plans does 7Shifts offer?

    7Shifts has the following pricing plans:

    Subscription

    Q. Does 7Shifts support mobile devices?

    7Shifts supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does 7Shifts integrate with?

    7Shifts integrates with the following applications:

    ADP Workforce Now, CAKE, Clover, Koomi POS, Square Point of Sale, Square for Restaurants, Squirrel in a Box+, TouchBistro, TouchBistro, Upserve POS

    Q. What level of support does 7Shifts offer?

    7Shifts offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials