VIZOR HelpDesk & Assets

ITIL Certified IT Service and Asset Management Solution

4 /5 (1 review) Write a Review!

VIZOR HelpDesk & Assets Overview

What is VIZOR HelpDesk & Assets?

VIZOR is an ITIL Certified IT Service and Asset Management Solution.

IT Asset Management - VIZOR manages the complete IT asset lifecycle with a central repository combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what.

ServiceDesk - Feature rich helpdesk issue tracking solution ideal for both IT end user and customer support. Out-of-the-box functionality facilitates ITIL best practices for incident and change management with powerful email integration, Service Level Agreements (SLAs), Knowledge Base, teamworking, automatic ticket assignment and a self-service portal. . Available on-premise or in the cloud.

Software & License Management - Manage your software assets including licenses, maintenance contracts, and cloud subscriptions, in one central location. Manage requests through approval and provisioning processes, ensure license compliance and maintain control over software expenditure. Receive timely reminders when maintenance contracts and cloud subscriptions are due for renewal. Stay informed on current and forecast expenditure with powerful analytics reporting.

VIZOR HelpDesk & Assets Overview

Pricing

Starting from
US$3,00/year

Pricing options

Free Trial
Subscription
Value for money

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.


VIZOR HelpDesk & Assets Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Germany, Mexico
Supported Languages
English, French, German, Spanish

Media

Powerful dashboards and Reporting
Workflow for IT processes
Self-service Portal
Knowledge base
Hundreds of out of the box reports
VIZOR HelpDesk & Assets video VIZOR HelpDesk & Assets screenshot: Powerful dashboards and Reporting VIZOR HelpDesk & Assets screenshot: Workflow for IT processes VIZOR HelpDesk & Assets screenshot: Self-service Portal VIZOR HelpDesk & Assets screenshot: Knowledge base VIZOR HelpDesk & Assets screenshot: Hundreds of out of the box reports

VIZOR HelpDesk & Assets Reviews

VIZOR HelpDesk & Assets Reviews

Overall rating
4
/
5
Excellent
0

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4
Features
4
Ease of Use
3
Customer Support
5
100% recommended this app
Ludwig W.

ITSM Evaluation of Vizor Helpdesk

During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.


Ludwig W.
Industry: Computer Software
Company size: 51-200 Employees

ITSM Evaluation of Vizor Helpdesk

Used Other for Free Trial
Reviewed on 2018/09/27
Review Source: Capterra

During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.

Pros

List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.

Cons

It is not always very clear what is standard and what can be done via integration services from the Vizor company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8/10
Based on 1 user ratings
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VIZOR HelpDesk & Assets Pricing

VIZOR HelpDesk & Assets Pricing

Starting from
US$3,00/year
Free Trial
Subscription
Value for money

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.

Value for Money
4/5
Based on 1 user ratings
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VIZOR HelpDesk & Assets Features

VIZOR HelpDesk & Assets Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4/5
Based on 1 user ratings
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Categories

Additional information for VIZOR HelpDesk & Assets

Additional information for VIZOR HelpDesk & Assets

Key features of VIZOR HelpDesk & Assets

  • Asset location tracking
  • Available on-premise or hosted in SaaS mode
  • Calculate asset depreciation
  • Capabilities for pursuing ISO 19770 / ITIL objectives
  • Email alerts & reminders
  • File repository for related asset documentation
  • Integration with purchase & supplier information
  • Manage cloud service subscriptions
  • Manage software licenses
  • QR code asset tagging
  • Track the complete IT asset life cycle
  • User customizable dashboards and reports

Benefits

Track The Complete IT Asset Lifecycle
Vizor Assets allows the organization to track the complete lifecycle of assets, from employee request, through approval, procurement, provisioning and eventual retirement. Notifications keep managers informed on lifecycle processes, informing security compliance officers of lost assets and escalating the repair of assets with suppliers.

Who Has What
Knowing who has what asset provides department and asset managers with full asset visibility and allows for optimal IT asset management. Assets can easily be allocated to employees and should an employee leave, asset recovery is ensured. Reports on assets further assist managers in planning roll outs, upgrades and end of life scenarios.

Asset Location Tracking
Vizor Assets tracks where assets are located, with support for hierarchies including buildings, campuses, and even specific rooms or floors. Assets can also be checked in and out in the system so managers know where they are located at all times; for instance, when an employee needs to borrow a laptop or other device.

Network Device Discovery & Inventory
Vizor Assets comes with a PC Discovery auditing capability for organizations without an existing IT asset inventory solution. Vizor’s Discovery tool finds and audits all assets on a network, including laptops, printers, routers and switches. This provides a full inventory for the organization and brings all asset purchasing information into a central location.

Integration With Microsoft SCCM & Active Directory
Vizor Assets leverages and complements your existing PC discovery and configuration management infrastructure. Asset information from third party solutions such as Microsoft System Centre Configuration Manager can quickly and easily be imported into the system to be managed.

Purchase & Supplier Information
Vizor Assets manages all asset purchasing information, including service and maintenance contracts, purchasing agreements and supplier information. Purchase information held in existing solutions such as Microsoft Dynamics and Excel can easily be integrated and displayed alongside asset details. Information regarding the depreciation of assets is also stored and monitored in the system.

Email Alerts & Reminders
Vizor Assets provides timely email alerts and reminders to inform managers on the status of their assets. Notifications may be sent to the appropriate team if assets are out for repair or lost. In addition, new asset requests and hardware warranty expiries can be sent to managers via email.

Documentation File Repository
The system provides a central and secure repository for all documentation and contracts related to the firm’s IT assets. Having asset warranties and contracts in one place helps managers stay on top of asset lifecycles, and ensures that assets are repaired and replaced when needed.

Dashboards & Reports
Dashboards and reports in Vizor Assets are user customizable and provide IT and asset managers with all the information they need to ensure assets are properly managed. Managers may forecast future costs by asset, application, vendor or user within the system.

VIZOR HelpDesk & Assets FAQs

VIZOR HelpDesk & Assets FAQs

Below are some frequently asked questions for VIZOR HelpDesk & Assets.

Q. What type of pricing plans does VIZOR HelpDesk & Assets offer?

VIZOR HelpDesk & Assets offers the following pricing plans:

Starting from: US$3,00/year

Pricing model: Subscription

Free Trial: Available

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.

Q. What are the main features of VIZOR HelpDesk & Assets?

VIZOR HelpDesk & Assets offers the following features:

  • Asset location tracking
  • Available on-premise or hosted in SaaS mode
  • Calculate asset depreciation
  • Capabilities for pursuing ISO 19770 / ITIL objectives
  • Email alerts & reminders
  • File repository for related asset documentation
  • Integration with purchase & supplier information
  • Manage cloud service subscriptions
  • Manage software licenses
  • QR code asset tagging
  • Track the complete IT asset life cycle
  • User customizable dashboards and reports

Q. Who are the typical users of VIZOR HelpDesk & Assets?

VIZOR HelpDesk & Assets has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does VIZOR HelpDesk & Assets support?

VIZOR HelpDesk & Assets supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does VIZOR HelpDesk & Assets offer?

VIZOR HelpDesk & Assets has the following pricing plans:

Subscription

Q. Does VIZOR HelpDesk & Assets support mobile devices?

We do not have any information about what devices VIZOR HelpDesk & Assets supports

Q. What other apps does VIZOR HelpDesk & Assets integrate with?

VIZOR HelpDesk & Assets integrates with the following applications:

Microsoft 365, Microsoft Azure, Microsoft Dynamics GP, Microsoft Excel

Q. What level of support does VIZOR HelpDesk & Assets offer?

VIZOR HelpDesk & Assets offers the following support options:

Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base