VIZOR IT Asset Management

ITIL Certified IT Service and Asset Management Solution

About VIZOR IT Asset Management

VIZOR is an ITIL Certified IT Service and Asset Management Solution.

IT Asset Management - VIZOR manages the complete IT asset lifecycle with a central repository combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what.

ServiceDesk - Feature rich helpdesk issue tracking solution ideal for both IT end user and customer support. Out-of-the-box functionality facilitates ITIL best practices for incident and change management with powerful email integration, Service Level Agreements (SLAs), Knowledge Base, teamworking, automatic ticket assignment and a self-service portal. . Available on-premise or in the cloud.

Software & License Management - Manage your software assets including licenses, maintenance contracts, and cloud subscriptions, in one central location. Manage requests through approval and provisioning processes, ensure license compliance and maintain control over software expenditure. Receive timely reminders when maintenance contracts and cloud subscriptions are due for renewal. Stay informed on current and forecast expenditure with powerful analytics reporting.

Key benefits of VIZOR IT Asset Management

Track The Complete IT Asset Lifecycle
Vizor Assets allows the organization to track the complete lifecycle of assets, from employee request, through approval, procurement, provisioning and eventual retirement. Notifications keep managers informed on lifecycle processes, informing security compliance officers of lost assets and escalating the repair of assets with suppliers.

Who Has What
Knowing who has what asset provides department and asset managers with full asset visibility and allows for optimal IT asset management. Assets can easily be allocated to employees and should an employee leave, asset recovery is ensured. Reports on assets further assist managers in planning roll outs, upgrades and end of life scenarios.

Asset Location Tracking
Vizor Assets tracks where assets are located, with support for hierarchies including buildings, campuses, and even specific rooms or floors. Assets can also be checked in and out in the system so managers know where they are located at all times; for instance, when an employee needs to borrow a laptop or other device.

Network Device Discovery & Inventory
Vizor Assets comes with a PC Discovery auditing capability for organizations without an existing IT asset inventory solution. Vizor’s Discovery tool finds and audits all assets on a network, including laptops, printers, routers and switches. This provides a full inventory for the organization and brings all asset purchasing information into a central location.

Integration With Microsoft SCCM & Active Directory
Vizor Assets leverages and complements your existing PC discovery and configuration management infrastructure. Asset information from third party solutions such as Microsoft System Centre Configuration Manager can quickly and easily be imported into the system to be managed.

Purchase & Supplier Information
Vizor Assets manages all asset purchasing information, including service and maintenance contracts, purchasing agreements and supplier information. Purchase information held in existing solutions such as Microsoft Dynamics and Excel can easily be integrated and displayed alongside asset details. Information regarding the depreciation of assets is also stored and monitored in the system.

Email Alerts & Reminders
Vizor Assets provides timely email alerts and reminders to inform managers on the status of their assets. Notifications may be sent to the appropriate team if assets are out for repair or lost. In addition, new asset requests and hardware warranty expiries can be sent to managers via email.

Documentation File Repository
The system provides a central and secure repository for all documentation and contracts related to the firm’s IT assets. Having asset warranties and contracts in one place helps managers stay on top of asset lifecycles, and ensures that assets are repaired and replaced when needed.

Dashboards & Reports
Dashboards and reports in Vizor Assets are user customizable and provide IT and asset managers with all the information they need to ensure assets are properly managed. Managers may forecast future costs by asset, application, vendor or user within the system.

Devices

Business size

S M L

Images

Powerful dashboards and Reporting
Workflow for IT processes
Self-service Portal
Knowledge base
Hundreds of out of the box reports
View 6 more
VIZOR IT Asset Management video
VIZOR IT Asset Management screenshot: Powerful dashboards and Reporting VIZOR IT Asset Management screenshot: Workflow for IT processes VIZOR IT Asset Management screenshot: Self-service Portal VIZOR IT Asset Management screenshot: Knowledge base VIZOR IT Asset Management screenshot: Hundreds of out of the box reports

Features

Total features of VIZOR IT Asset Management: 144

  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Applications Management
  • Approval Process Control
  • Asset Accounting
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • CRM
  • Call Center Management
  • Change Management
  • Check-in/Check-out
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Depreciation Management
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Templates
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Event Logs
  • Event Triggered Actions
  • Facility Management
  • Feedback Management
  • Fixed Asset Management
  • Forecasting
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Interaction Tracking
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Network Monitoring
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Reservations Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Software License Management
  • Status Tracking
  • Subscription Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Ticket Management
  • User Management
  • Vendor Management
  • Warranty Tracking
  • Widgets
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4 /5
(1)
Value for Money
4/5
Features
4/5
Ease of Use
3/5
Customer Support
5/5

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Showing 1 review
Ludwig W.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ITSM Evaluation of Vizor Helpdesk

Reviewed on 2018/09/27

During our ITSM product evaluation this product ended up in the top-3, but eventually a different...

During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.

Pros

List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.

Cons

It is not always very clear what is standard and what can be done via integration services from the Vizor company.

VIZOR IT Asset Management FAQs

Below are some frequently asked questions for VIZOR IT Asset Management.

VIZOR IT Asset Management offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is charged annually based on number of users. Three editions are offered at different prices: SCCM Vizor for IT Assets, SCCM Vizor for Software, and SCCM Vizor Complete.

We do not have any information about VIZOR IT Asset Management features

VIZOR IT Asset Management has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages VIZOR IT Asset Management supports

VIZOR IT Asset Management supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

VIZOR IT Asset Management integrates with the following applications:

Microsoft 365, Microsoft Azure, Microsoft Dynamics GP, Microsoft Excel

VIZOR IT Asset Management offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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