Buildium

Buildium

Cloud-based property management software

4.5/5 (1066 reviews)

Buildium Overview

Buildium provides a simple and affordable cloud property management software that enables managers of residential and association properties to take complete control of every aspect of their business, including rent, vacancy, and maintenance cycles. Founded in 2004, the company now supports more than 16,000 customers using Buildium's online property management software to manage over 1 million units in 46 countries around the world.

Pricing

Starting from
US$47,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Buildium Reviews

Overall rating
4.5/5
92% positive reviews
693
Excellent
291
Very good
58
Average
13
Poor
11
Terrible
Karen H.

Best investment of our HOA

Used Daily for 1+ year
Reviewed on 2019/06/04
Review Source: Capterra

Bookkeeping and reports are easy to enter and pull. Reconciliations are flawless. When I figured out that we could save documents/invoices by entering all outgoing payments as bills first, it was GREAT! The approval process is really good for checks and balances in our management of the community. One of the issues that I believe will be solved in the next 10 years is that some of our most elderly residents (usually those in their 80's) don't like portals and believe that their information will not be secure. Younger residents don't seem to have the same issues (by younger I mean anyone under 80). In 2017, when we took over management from a management company, we had a treasurer who wanted to do accounting and tracking with spreadsheets and was literally afraid of online software. He was over 80. Because of the time it takes to manage a community as a volunteer, it is usual to have elder individuals involved in boards and committees. We have it down to a handful of those who refuse to go to their portals. Lastly, my request to have an online process for architectural control does not seem to have gotten to the front of the line. It would be so beneficial for us to have that to be able to streamline another process for self-management.

Pros

Buildium has been great for our resident managed HOA. We did a thorough vetting job in choosing our management software, and it has lived up to what we hoped for. The books are right there, and we can allow anyone to see all that is going on at any time. Board members and volunteers have different levels of access, and that has made it easy for reporting. Resident portals are great, and the communication is easy.

Cons

Size of documents/invoices you can is smaller than needed, so I often have to split documents into parts which is annoying. The email took doesn't allow cut and paste of a pdf into the body of text. I always have to send our newsletter as an attachment. Sometimes q & a does not answer my questions for simple things -- such as, I misspelled the name of a new owner, and it took me 30 minutes to figure out how to correct, because there was no answer provided in q & a. My biggest "complaint" would be that this is rental focused in some regard, and we have no tenants. We only have owners, and residents sometimes tell us they are confused by the things that say "tenants" or refer to rentals.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeff W.

Great Product That Allows Scalability

Used Daily for 1+ year
Reviewed on 2019/02/19
Review Source: Capterra

Buildium has been overall fantastic. I allows me and my team to quickly review and address the most important details such as current & upcoming vacancies, work orders and unpaid rents. It creates easily readable reports such balance sheet, income statements and rent rolls.

Pros

I like to start things with the end in mind. I knew I eventually wanted to own a large real estate investment/property management company though I was small at the time. I looked at several PM software products and even briefly used 2 before Buildium. The reason I began using Buildium is it had all of the features I knew I would eventually need. It was the only PM software that offered so many features and priced based upon only having a few rentals. Other fully functional PM software products require 50+ units to sign up or be close to cost effective.
I now have 70 units and plan to stay with Buildium because of how functional and convenient it is. Not to mention the awesome customer support.

Cons

Buildium constantly is adding and improving features. There are a couple of items I hope they eventually improve. There is a feature that allows for the creation of an electronic lease. During this process one can also set up initial financials/lease ledger. I have yet to use the eLease feature smoothly and I have to manually start the lease. Additionally, I have been unable to access the signed eLeases from Buildium though you do get an emailed copy.
The other feature I would like to see created would be a simplified tenant transfer process. The current process of moving a tenant from one of your units to another is cumbersome.

Response from Buildium

Hi Jeff,

Thanks for your honest review! We've passed along your feedback to our product team. We're happy you chose Buildium, and can't wait to continue to grow with your company!

Best,

The Buildium Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Betsy F.

With just a few tweaks.. this would be an amazing piece of software.

Used Daily for 2+ years
Reviewed on 2019/02/01
Review Source: Capterra

Good - pretty responsive to every annoying call I make and I tend to be somewhat tenacious. thanks!

Pros

Tenant tracking, tenant ledger, and reporting of tenant payments. The tenant log on ease and the on line payment process. So for managing tenants - awesome! The features for managing the vendors for repairs - awesome! Love the bulk charges feature.. well designed and functional!

Cons

Some of the interface features.. like when entering a charge.. I always have to scroll to save it... little annoyance.. but why? .. Tighten the window. Allow tabbing and the enter key to move through the screen. I don't want to touch my mouse!
The big frustration is that I can't write a tenant security deposit refund check to multiple tenants - it is by law that all tenants be on the refund check - yes I have figured out workarounds - but it is silly. I now just physically write them on the finished check. It looks stupid - but I don't have time to do my workaround. Fix that! In addition, take a look at the " final report" for the tenant on their none of the important information is visible... (Call me - I can help you!)

The really big thing that would be nice is already programmed with your bulk charges feature.. I want to be able to "Bulk distribute checks to a list of investors" What that means is -I have my list of investors and instead of putting charges on a ledger - put a check entry onto the bank ledger so I could print checks and send them. Using all of the features of the bulk charges - except.. bulk payment. ( We have investors for each building - we pay them dividends several times a year -- same percentage, same names ... but I have to manually enter them. YOU CAN DO IT... I would be so happy!!!!!!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Paul G.

Buildium features review

Used Daily for 1+ year
Reviewed on 2019/01/29
Review Source: Capterra

Buildium allows our rental department to stay organized and provides easy and efficient access to data information. I could not imagine doing my daily tasks without Buildium.

Pros

The general format of the total program is good and maybe better than other programs used in the past. I really like the latest update of the status button for work orders

Cons

I do not like that Buildium doesn't have a feature where multiple windows with in Buildium can be open at the same time. (if it exists, forgive me for not knowing how to use it)
I do not like that Buildium doesn't have a back button feature, especially in the tasks and work order screens.
I do not like that Buildium will allow a partial online payment to be received. It should not receive a tenant online payment unless the full balance is being paid. This is a problem when tenants owe for late fees or maybe a repair expense.
I would like to have the auto email option to send a work order to a owner even if the vendor has no email. It only gives that choice if the vendor has an email set up in the system. Some of our vendors receive work orders by phone or text or in person but the owner still needs to know what work is being done.
It might be a nice feature for Buildium to store invoices in the system once a work order is completed. Not just the picture attachment spot within tasks and work orders. it it were a data base maybe or at least folders to store scanned copies.

The work orders feature to add in the vendor parts and labors costs and description still seems cumbersome especially when dollar amounts are entered and then the book keep tries to pay bills. It may be we need Builduim training in this area. it should be a really useful feature.

Sometimes Buildium seems to add double charges under tenants ledger info. Every now and then a random double charge pops up.

Response from Buildium

Hi Paul,

Thank you so much for taking the time to write a review! We've passed your feedback on directly to our product team. We are currently working on updates to maintenance and work orders, stay tuned!

Best,

The Buildium Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Kari B.

Buildium is Easy to Use- always

Used Daily for 2+ years
Reviewed on 2018/08/27
Review Source: Capterra

I train multiple users of Buildium to use it, help fix issues as they occur. Buildium makes it very easy to do and explain. I use it everyday doing the books in full for several accounts. I never cringe when investigating accounts for other peoples' errors because Buildium is so clear.

Pros

*Ease of use cannot be overstated
*Screen aren't overly "busy" and the fonts are easily read, layout is obvious
*Accuracy and flexibility to make all accounting coherent and easy to explain to brokers/owners
*Reports generate quickly and while viewable on the screen can zero in on specific transactions, with interactive links
*Ability to email individual reports or export in a variety of printing styles
*Bank reconciliation and tie-out cash to properties and owners and company is simple
*Communications have improved a lot in the past year - SMS tracking communication with tenants is much better.
* banking window is AWESOME Being able to select by property and dates... Wonderful!!

Cons

*Reporting fails - prints two pages when unnecessary, waste of paper, most people want one pagers
- inability to email all owners their statements to each owner all at once. Can email individual reports only. Can't select properties on the fly- have to create a printing Group first.
*Email addresses in owner and tenant records still tried to jump outside of Buildium instead of taking you to a simplified email interface within for tracked communications.
Sometimes it's a little clunky navigating back and forth to common areas like between lease and property
*Inability to produce a Invoice to the owner for reimbursing the broker/property manager or other vendors as needed. Owner statement doesn't reflect bills for the property entered but not yet paid.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Buildium Pricing

Starting from
US$47,00/month
Pricing options
Free Trial
Subscription
Value for money

Plans start at just $47/month.

Buildium Features

  • Accounting Management
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Client Portal
  • Contact Database
  • Document Storage
  • Electronic Payments
  • Email Notifications
  • Expense Tracking
  • Maintenance Scheduling
  • Reporting & Statistics
  • Search Functionality
  • Self Service Portal
  • Task Management
  • Template Management
  • Third Party Integration

  • API
  • Contact Management

Additional information for Buildium

Key features of Buildium

  • Charges and Payment Tracking
  • Easy-to-Use Interface
  • Epayments
  • Expert Customer Care
  • Free Marketing Website
  • Full General Ledger Accounting
  • Log and Track Violations
  • Mailings and Forms
  • On-Demand Reporting
  • Online Rental Applications
  • Reliability and Stability
  • Rental Listing Syndication
  • Steamlined Maintenance Requests
  • Tenant Screening
  • Tenant and Lease Tracking
  • Tenant and Rental Owner Portals
  • Text Notifications & Communication Inbox

Benefits

Fill vacancies faster and find better tenants
Collect rent and fees online and on time
Track property and company financials side-by-side
Simplify maintenance and operations
Improve communication with tenants and owners
Grow your portfolio and revenue

GetApp Analysis

Being a property manager involves more than just collecting rent at the end of each month. When they’re doing their jobs correctly, property managers are responsible for advertising vacancies, screening tenants, managing maintenance requests, and reporting to rental owners. Unfortunately, these tasks can become overwhelming when property managers oversee more than just a handful of single family or multi family homes. Buildium has designed a solution to streamline these tasks.

A cloud-based property management platform with time- and money-saving features, Buildium can be used to manage anywhere from 10 to 10,000 rental units. With automated tools for the serious property manager, Buildium enables its users to create custom online rental applications, syndicate rental vacancies, run credit and background checks, collect rent online, and run all the reports that you need for your property owners.

Add a Property

What is Buildium?

Buildium is a property management platform that helps its users grow their businesses. As an all-in-one solution, Buildium’s software includes every feature a property manager could require, including accounting, leasing, and business management tools.

Using Buildium streamlines the way property managers handle things like advertising vacancies, tracking payments, and accepting maintenance requests. These typical property management chores are handled automatically through the cloud-based system, allowing managers to see the big picture and quickly determine which properties are their top performers.

Buildium also offers tools to decrease instances of vacancies or late payments. By giving tenants a way to access their own data and collecting monthly payments electronically, property managers can cut down on the number of unnecessary calls made to their offices.

Track maintenance requests

Buildium Main Features

Creating Marketing Websites

Buildium users can create their own marketing websites using the software’s DIY tools. These marketing websites serve as a property’s home on the web, and they provide managers with a way to list their properties, accept applications, and communicate with tenants and owners.

Customize your marketing website by adding your own logo and images. Within minutes, your website will be live and anyone who is interested can browse your listings directly through your new website. You also have the option to accept online rental applications and provide helpful community-specific resources (such as school information or maps to nearby parks) to potential tenants. Your tenants and rental owners can also log into their Buildium portals straight from the marketing website.

Resident portals included in personalized websites

Lease Tracking

As the number of properties being managed increases, the challenges of tracking things like leases, deposits, and monthly payments go up, as well. With Buildium, managers can track leases and tenants easily. Glancing quickly at the online dashboard, managers are able to see which leases will be expiring in the next 30 to 90 days.

Tracking leases through Buildium is an effective way to reduce vacancy rates. Get reminders before your leases expire and follow up with tenants to find out their plans. If tenants are planning to leave, then you can take steps to maximize cash flow and make sure their properties are in good condition before they walk out the door. You can also track homeowner’s agreements through Buildium.

Track leases

Generating Reports

Buildium is unique in that it enables both property managers and owners to generate their own detailed reports. Managers can run reports to see which tenants have paid and which have balances due. They can also get a bird’s eye view of their properties and compare budgets on a property-by-property basis.

Using the Reports module, you can monitor such things like the status of paper and electronic payments so you can stay on top of outstanding balances on a global scale.

Run reports

Tenant Portals

Buildium’s tools aren’t just for property managers. The platform’s tenant and rental owner portals are designed to give tenants and owners access to their own data. This cuts down on the number of unnecessary calls coming into the manager’s office.

Tenants who access their portals can see previous payments, make online payments electronically, submit and track maintenance requests, and access documents like leases and move in/out reports. Portals are also a place where you can share information like the names of preferred vendors or municipal information with your tenants.

Online payments

Buildium Integrations

Although Buildium does not integrate with QuickBooks, users can export data from Buildium into QuickBooks using Excel as an intermediary.

Users can also integrate their existing websites with their Buildium public websites.

Buildium Pricing

Buildium works on a subscription-pricing model with a 15-day free trial. Standard pricing for Buildium starts at $47 per month, for up to 40 units, with incremental increases for each tier above that. Buildium’s most expensive tier listed is $1,080 per month for up to 5,000 units. Managers with more than 5,000 units can contact Buildium directly for custom prices.

Buildium Bottom Line

  • Syndicate rental listings on the web
  • Evaluate potential tenants with background and credit checks
  • Build a free property marketing website
  • Accept e-payments from tenants
  • Free trials for new users

Buildium FAQs

Below are some frequently asked questions for Buildium.

Q. What type of pricing plans does Buildium offer?

Buildium offers the following pricing plans:

Starting from: US$47,00/month

Pricing model: Subscription

Free Trial: Available

Plans start at just $47/month.

Q. What are the main features of Buildium?

Buildium offers the following features:

  • Charges and Payment Tracking
  • Easy-to-Use Interface
  • Epayments
  • Expert Customer Care
  • Free Marketing Website
  • Full General Ledger Accounting
  • Log and Track Violations
  • Mailings and Forms
  • On-Demand Reporting
  • Online Rental Applications
  • Reliability and Stability
  • Rental Listing Syndication
  • Steamlined Maintenance Requests
  • Tenant Screening
  • Tenant and Lease Tracking
  • Tenant and Rental Owner Portals
  • Text Notifications & Communication Inbox

Q. Who are the typical users of Buildium?

Buildium has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Buildium support?

Buildium supports the following languages:

English

Q. What type of pricing plans does Buildium offer?

Buildium has the following pricing plans:

Subscription

Q. Does Buildium support mobile devices?

Buildium supports the following devices:

Android, iPhone, iPad

Q. What other apps does Buildium integrate with?

Buildium integrates with the following applications:

Adobe Document Cloud

Q. What level of support does Buildium offer?

Buildium offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support