About Teamwork Desk

Software doesn’t support your customers. You do.

Teamwork Desk gives you all the help desk software features you need to exceed your customers’ expectations and provide an unforgettable support experience.

Collect every customer interaction in one place, so you can answer their queries with context and provide more productive, personal responses. Centralize all your customer communications, and improve transparency across your team.

Learn more about Teamwork Desk in our overview video!

Pricing starting from:

US$7,00/month

  • Free Trial
  • Subscription

Key benefits of Teamwork Desk

  • Communicate with clarity

  • We take care of the logistics and give your team everything they need to answer customer queries with confidence. Teamwork Desk gives your team time to focus on what really matters: the people.

  • Delight your customers

  • Customers are at the heart of everything that you do. Their experience is your priority. No matter the interaction, you want them to be happier than when they started. Teamwork Desk allows for efficiency without the loss of that personal touch - keeping your customers happier for longer!

  • Guide your customers to success

  • Guide your customers to the information that they need, even when your support team isn't on duty. Empower your users by giving them 24/7 self-service support through help docs which will allow them to find answers to their questions without needing to contact your team.

  • Measure your metrics

  • Keep an eye on your KPIs so you always know where you're delighting your customers, and where their may be room for improvement. With real time information on your customers experience, your team can measure their performance and keep customer happiness at the core of everything you do.

    Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch and 20 others, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Pricing starting from:

    US$7,00/month

    • Free Trial
    • Subscription

    Images

    Desk 2.0 - Dashboard
    Desk 2.0 - New Ticket
    Desk 2.0 - Smart Inbox
    Desk 2.0 - Customer View
    Desk 2.0 - Reports
    View 6 more
    Teamwork Desk video
    Teamwork Desk video
    Teamwork Desk screenshot: Desk 2.0 - Dashboard Teamwork Desk screenshot: Desk 2.0 - New Ticket Teamwork Desk screenshot: Desk 2.0 - Smart Inbox Teamwork Desk screenshot: Desk 2.0 - Customer View Teamwork Desk screenshot: Desk 2.0 - Reports

    Features

    Total features of Teamwork Desk: 40

    • API
    • Access Controls/Permissions
    • Alerts / Escalation
    • Anti Spam
    • Automatic Lead Distribution
    • Call Recording
    • Call Tracking
    • Categorisation/Grouping
    • Client Portal
    • Customer Accounts
    • Customer History
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Templates
    • Document Storage
    • Email Management
    • Email Templates
    • Event Triggered Actions
    • Interaction Tracking
    • Knowledge Base Management
    • Lead Distribution
    • Mail Merge
    • Mobile Access
    • Performance Metrics
    • Prioritization
    • Productivity Analysis
    • Project Management
    • Project Time Tracking
    • Real-Time Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SSL Security
    • Search/Filter
    • Self Service Portal
    • Support Ticket Management
    • Support Ticket Tracking
    • Tagging
    • Ticket Management
    • Workflow Management

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    Reviews

    Overall rating

    4,4 /5
    (137)
    Value for Money
    4,5/5
    Features
    4,2/5
    Ease of Use
    4,3/5
    Customer Support
    4,5/5

    Already have Teamwork Desk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 137
    Lisa M.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Necessary when using Teamwork Projects

    Reviewed on 2020/10/20

    The transition to using this tool for our team was seamless. We needed a way to centralize all...

    The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

    Pros

    We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

    Cons

    Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

    Response from Teamwork.com

    Hi Lisa,

    Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us!

    We appreciate your feedback on the draft emails and I will forward this request to the team.

    Have a great day,
    Karen at Teamwork

    Debbie M.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Great tie-in to Teamwork Project Management

    Reviewed on 2020/10/20

    Overall it's been effective and easy to use.

    Overall it's been effective and easy to use.

    Pros

    The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.

    Cons

    Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.

    Response from Teamwork.com

    Hi Debbie,

    Thanks for your review of Teamwork Desk! We really appreciate the positive feedback.

    Please don't hesitate to contact us on [email protected] if you require assistance with this messaging issue

    Many thanks
    Karen at Teamwork

    Sarah D.
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Its pretty good..... but needs more features!

    Reviewed on 2017/03/31

    * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a...

    * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day)

    * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening.

    * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there.

    * The tagging system should be project specific.

    Pros

    its relatively easy to use

    Cons

    Mobile app is slow and hard to navigate

    Response from Teamwork.com

    Hi Sarah,
    Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product.

    I've passed on your feedback to the team for their consideration.

    Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to [email protected] and we'll look into it right away.

    Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to [email protected]

    Best regards,
    Therese

    Lester D.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A clean and easy to use system that is easy to climb into and very quickly get cozy

    Reviewed on 2020/10/13

    It has been a real pleasure to use this platform to ticket management. It has really helped us to...

    It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.

    Pros

    It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.

    Cons

    Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.

    Response from Teamwork.com

    Hi Lester,

    We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface.

    I've submitted your feature request to the product team - they like a challenge!

    Have a nice day,
    Karen at Teamwork

    Charles R.
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Teamwork at SSI

    Reviewed on 2020/10/13

    Ticket Management and Project Management -- SSI uses the Project Management every day we switched...

    Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

    Pros

    SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

    Cons

    at this time I do not have any negative or issues

    Response from Teamwork.com

    Hi Charles,

    Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product!

    Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request.

    Kind regards,
    Karen at Teamwork

    Showing 5 reviews of 137 Read all reviews

    Teamwork Desk FAQs

    Below are some frequently asked questions for Teamwork Desk.

    Teamwork Desk offers the following pricing plans:

    • Starting from: US$7,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about Teamwork Desk features

    Teamwork Desk has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Teamwork Desk supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Teamwork Desk supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Teamwork Desk integrates with the following applications:

    Teamwork, Zapier

    Teamwork Desk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Teamwork Desk.