Symphony SUMMIT

The Intelligent ITSM Platform for Smart Organizations

4,4 /5 (10 reviews) Write a Review!

Symphony SUMMIT Overview

What is Symphony SUMMIT?

Symphony SUMMIT helps CIOs to dramatically reduce cost and complexity of IT Management while improving efficiency, predictability and control. Summit offers “AI-enabled Systems of Intelligence” to bring unprecedented benefits of automation, agility and productivity gains. Summit is a modular, cloud based, integrated IT management suite unifying key processes across Service Management, Asset Management and IT Operations Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge.

Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations.

The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement.

Symphony SUMMIT Overview

Pricing

Starting from
US$40,00/month

Pricing options

Free Trial
Subscription
Value for money

SUMMIT Platform: Annual Subscription On-Cloud or On-Premise
SUMMIT Service Management: Basic, Professional & Enterprise versions
• Per 'Named' Resolver Agents or Per 'Concurrent / Floating' Resolver Agents
• Optional Plugins for Gamification & Runbook Automation
SUMMIT Asset Management:
• Per IT Asset / Per Non-IT Asset to be managed
• Optional Plugin for IT Asset Controller
SUMMIT Availability Management:
• Per Number of Managed Points
SUMMIT Project Management:
• Per Number of Users


Symphony SUMMIT Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, China, India, Japan
Supported Languages
Chinese (Simplified), English, Japanese

Media

SUMMIT Analyst Dashboard
Incident Details page in SUMMIT
Viewing workgroup incidents in SUMMIT
Asset Dashboard in SUMMIT
Availability Dashboard in SUMMIT
Server View in SUMMIT
SUMMIT Service Management for Android
SUMMIT for iPad
Symphony SUMMIT video Symphony SUMMIT video Symphony SUMMIT video Symphony SUMMIT video Symphony SUMMIT video Symphony SUMMIT video Symphony SUMMIT screenshot: SUMMIT Analyst Dashboard Symphony SUMMIT screenshot: Incident Details page in SUMMIT Symphony SUMMIT screenshot: Viewing workgroup incidents in SUMMIT Symphony SUMMIT screenshot: Asset Dashboard in SUMMIT Symphony SUMMIT screenshot: Availability Dashboard in SUMMIT Symphony SUMMIT screenshot: Server View in SUMMIT Symphony SUMMIT screenshot: SUMMIT Service Management for Android Symphony SUMMIT screenshot: SUMMIT for iPad

Symphony SUMMIT Reviews

Symphony SUMMIT Reviews

Overall rating
4,4
/
5
Excellent
5

Very good
4

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,3
Ease of Use
4,7
Customer Support
4,1
90% recommended this app
Atul M.

A Genious Tool For HElpdesk

Excellent experience with this tool, Loved this tool because we have many excellent feature within this tool.
Can manage entire thigs in one single tool itself.
Highly recommended tool for every one.


Ashutosh K.

Summit Service Desk - Help us to improve user experience and ease of workflow.

We deployed in view of integrated service desk tool with real time monitoring for different tenant.
Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more.
In other hand there is scope for improvement in tool functionalities as well as in support area.


Meenal K.

The summit tool is pocket friendly, has multi tenant features and tool is easy to configure...

We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM


Michael K.

It is a Good tool with numerous featured

My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process


Sunil K.
Industry: Computer Software
Company size: 51-200 Employees

Rating only

Reviewed on 2018/01/24
Review Source: GetApp
Atul M.
Industry: Defense & Space
Company size: 10 000+ Employees

A Genious Tool For HElpdesk

Used Daily for 2+ years
Reviewed on 2019/01/05
Review Source: Capterra

Excellent experience with this tool, Loved this tool because we have many excellent feature within this tool.
Can manage entire thigs in one single tool itself.
Highly recommended tool for every one.

Pros

We are using this tool since before 2012 and I must say it is really an excellent tool for large scale Industries. We are using this tool for IT management and to resolve user's queries.
It makes IT management too easy, we can track all the records of raised IT tickets and all related data.
we can upload plenty of Knowledge Based documents and other task.
We have Incident and Service request category where we can separate incident and new request for any Software/hardware.
It makes Audits very easy, we can have all the data within no time as per our requirement.

Cons

Like all the features and happy to see that Vendor is improving tool and adding new features to it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ashutosh K.

Summit Service Desk - Help us to improve user experience and ease of workflow.

Reviewed on 2017/02/17
Review Source: Capterra

We deployed in view of integrated service desk tool with real time monitoring for different tenant.
Analyst Dashboard , Easy administration help us to achieve highest SLA's ( Response and Resolution). Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt., SMS - Notifications and many more.
In other hand there is scope for improvement in tool functionalities as well as in support area.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Meenal K.
Industry: Financial Services
Company size: 5 001-10 000 Employees

The summit tool is pocket friendly, has multi tenant features and tool is easy to configure and cust

Used Daily for 1+ year
Reviewed on 2017/09/01
Review Source: Capterra

We were able to deploy the software globally, since the customization and the support team who worked on the project with us were efficient and similarly this product gave us the competency to get on to the new upgraded platform of ITSM

Pros

ITIL compliant, feedback of the end users is very well captured through the tool, the summit has the mobility app which helps the end user raise or approve the request on the go. Coding of SLA's is easy and helps us giving the visibility to our end users. As an Admin, I am able to configure the system quickly & efficiently.

Cons

Few old customs are still followed within the tool, the reporting still needs considerable changes & updation. Few alert mechanism & reminder options which are required are still not in place. The chat bots need to be introduced soon within the tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michael K.
Industry: Chemicals
Company size: 1 001-5 000 Employees

It is a Good tool with numerous featured

Used Daily for 6-12 months
Reviewed on 2017/08/23
Review Source: Capterra

My IT Operations, Support and Delivery are monitored, control and regulated thereby able to meet SLA, Expectations and streamline IT Process

Pros

Process Flow,
BI Reports,
Integration between various process,
Multiple feature and Dynamics
Discovery
Email Alerts, Notifcations, Escalation
Can be customized to have specific Customer requirements
Parsing
Approval Matrix
Customized Change Flow etc

Cons

- Mobile App needs to be upgraded.
- Linkage in Ticket should be allowed between various Support Group and not one Support Group
- Mail Templates should be configurable at Admins End
- Asset Dashboard should have the option to filter all assets in one window by Location, Store, Business

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,9/10
Based on 10 user ratings
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Symphony SUMMIT Pricing

Symphony SUMMIT Pricing

Starting from
US$40,00/month
Free Trial
Subscription
Value for money

SUMMIT Platform: Annual Subscription On-Cloud or On-Premise
SUMMIT Service Management: Basic, Professional & Enterprise versions
• Per 'Named' Resolver Agents or Per 'Concurrent / Floating' Resolver Agents
• Optional Plugins for Gamification & Runbook Automation
SUMMIT Asset Management:
• Per IT Asset / Per Non-IT Asset to be managed
• Optional Plugin for IT Asset Controller
SUMMIT Availability Management:
• Per Number of Managed Points
SUMMIT Project Management:
• Per Number of Users

SUMMIT Platform: Annual Subscription On-Cloud or On-Premise
SUMMIT Service Management: Basic, Professional & Enterprise versions
• Per 'Named' Resolver Agents or Per 'Concurrent / Floating' Resolver Agents
• Optional Plugins for Gamification & Runbook Automation
SUMMIT Asset Management:
• Per IT Asset / Per Non-IT Asset to be managed
• Optional Plugin for IT Asset Controller
SUMMIT Availability Management:
• Per Number of Managed Points
SUMMIT Project Management:
• Per Number of Users

Value for Money
4,6/5
Based on 10 user ratings
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Symphony SUMMIT Features

Symphony SUMMIT Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,3/5
Based on 10 user ratings
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Categories

Additional information for Symphony SUMMIT

Additional information for Symphony SUMMIT

Key features of Symphony SUMMIT

  • Active
  • Application control
  • Built-in operational intelligence
  • End point compliance and control
  • Gamification
  • Gartner Cool Vendor for IT Operations Management
  • HTML5 based modern User Interface
  • Integrations with ERP, CRM applications
  • Intelligent predictive analytics engine
  • Mobility enabled
  • On-Cloud as well as On-Premise deployment
  • PinkVerify ITIL 2011 Certified for 12 Processes
  • Readily integrates with Active Directory
  • Runbook automation
  • Self Service
  • Skill management
  • Time tracking & billing

Benefits

  • SUMMIT is an Enterprise Class, Cloud-based Operations & Enterprise Service Management suite which ensures higher service availability, customer satisfaction and lower TCO

  • Key differentiating features like Operational Intelligence, Runbook Automation, Gamification, Service Assist, Checklists, Skill Pack, Service Catalogs & SLA Management

  • SUMMIT's Asset Management provides Asset Lifecycle Management for both IT and non-IT assets from procurement to disposal and also provides Application Control solutions. This drives higher asset compliance and asset control.

  • SUMMIT's Availability Management module monitors servers, networks and applications and enables the delivery of a high availability of IT infrastructure

  • SUMMIT's Project Management module empowers organizations to manage projects, resources & costs effectively with features such as effort estimation, skill management, time tracking, project billing and intelligent dashboards.

  • Manage the data center and access dashboards, alerts and approvals from anywhere through mobile devices.

  • Symphony SUMMIT FAQs

    Symphony SUMMIT FAQs

    Below are some frequently asked questions for Symphony SUMMIT.

    Q. What type of pricing plans does Symphony SUMMIT offer?

    Symphony SUMMIT offers the following pricing plans:

    Starting from: US$40,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    SUMMIT Platform: Annual Subscription On-Cloud or On-Premise SUMMIT Service Management: Basic, Professional & Enterprise versions • Per 'Named' Resolver Agents or Per 'Concurrent / Floating' Resolver Agents • Optional Plugins for Gamification & Runbook Automation SUMMIT Asset Management: • Per IT Asset / Per Non-IT Asset to be managed • Optional Plugin for IT Asset Controller SUMMIT Availability Management: • Per Number of Managed Points SUMMIT Project Management: • Per Number of Users

    Q. What are the main features of Symphony SUMMIT?

    Symphony SUMMIT offers the following features:

    • Active
    • Application control
    • Built-in operational intelligence
    • End point compliance and control
    • Gamification
    • Gartner Cool Vendor for IT Operations Management
    • HTML5 based modern User Interface
    • Integrations with ERP, CRM applications
    • Intelligent predictive analytics engine
    • Mobility enabled
    • On-Cloud as well as On-Premise deployment
    • PinkVerify ITIL 2011 Certified for 12 Processes
    • Readily integrates with Active Directory
    • Runbook automation
    • Self Service
    • Skill management
    • Time tracking & billing

    Q. Who are the typical users of Symphony SUMMIT?

    Symphony SUMMIT has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does Symphony SUMMIT support?

    Symphony SUMMIT supports the following languages:

    Chinese (Simplified), English, Japanese

    Q. What type of pricing plans does Symphony SUMMIT offer?

    Symphony SUMMIT has the following pricing plans:

    Subscription

    Q. Does Symphony SUMMIT support mobile devices?

    Symphony SUMMIT supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Symphony SUMMIT integrate with?

    Symphony SUMMIT integrates with the following applications:

    Amazon EC2, Facebook, GitHub, Jira, Leena AI, Microsoft 365, Microsoft Azure, Microsoft Excel, SAP BusinessObjects, Twilio

    Q. What level of support does Symphony SUMMIT offer?

    Symphony SUMMIT offers the following support options:

    Online Support, Phone Support, Video Tutorials, FAQs, Knowledge Base