About ZenMaid

ZenMaid is the first software for maid services that automates both management and marketing.

Started in 2013 in Palo Alto, CA by former maid service owners (that's right, we used to run a maid service), ZenMaid is now relied on by over 100 maid services owners to organize, run and grow their businesses on a daily basis.

Whether you're looking to save time, reduce your headaches, or lower the number of mistakes due to your cleaners and clients, ZenMaid will help.

Featuring the easiest-to-use calendar on the market and marketing features that actually help it's customers to grow every day, ZenMaid is the premier tool for successful maid service businesses around the world and is used by multiple franchises.


Key benefits of ZenMaid

  • Save time managing your maid service
  • Reduce headaches and stress with better organization
  • Minimize mistakes by automating communication to your cleaners and clients ... with 100% efficiency

  • Images

    ZenMaid Software - ZenMaid is friendly on all devices
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    ZenMaid Software - Simple mobile functionality makes ZenMaid a pleasure for you and your cleaners
    ZenMaid Software - See where your revenue is coming from with ZenMaid's detailed reporting - Are GroupOn customers really worth it or should you focus your money on Yelp?
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    ZenMaid Software - ZenMaid is friendly on all devices
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    ZenMaid Software - Simple mobile functionality makes ZenMaid a pleasure for you and your cleaners
    ZenMaid Software - See where your revenue is coming from with ZenMaid's detailed reporting - Are GroupOn customers really worth it or should you focus your money on Yelp?

    Not sure about ZenMaid? Compare with a popular alternative

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    4,6 (158)
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    Starting Price

    US$49,00
    month
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    Pricing Options

    Free version
    Free trial
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    Features

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    Integrations

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    Ease of Use

    4,6 (158)
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    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4,6 /5
    (158)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,6/5
    Customer Support
    4,6/5

    Already have ZenMaid?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 158
    Christina
    Christina
    Overall rating
    • Industry: Facilities Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Software is a Lifesaver!

    Reviewed on 2019/11/04

    How important it is to have good communication with employees and clients.

    How important it is to have good communication with employees and clients.

    Pros

    I love how easy it is for employees to find all the info they need for their work. I love that it keeps the clients updated, as well and sending the reminders to both them and us. Been a game changer for me!!!! I also LOVE the simplicity, ease of use, look and feel of the software. I have tried other scheduling system, and although functionality is of course the most needed part of it, I have found Zenmaid the easiest to navigate and enjoyable to look at and deal with.

    Cons

    I wish that there was a way for everyone on the team to be able to see if someone already hit the "on the way" button so that it isn't hit more than once. I also would LOVE to see the ability to upload pictures of items that may have been found/damanged from the employees phone, and also I would love love love the ability to upload checklists that the employees would need to check off to be able to clock out to save paperwork being everywhere.

    Tom
    Overall rating
    • Industry: Capital Markets
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Excellent for scheduling and communication, has some drawbacks

    Reviewed on 2019/11/06

    Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate...

    Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas.

    Pros

    Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features!

    Cons

    As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be.

    Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button.

    Alternatives Considered

    Housecall Pro

    Reasons for Choosing ZenMaid

    We needed better/automated communication options than G Suite provides.

    Switched From

    Google Workspace

    Reasons for Switching to ZenMaid

    It's specific to the cleaning service. Tons of customization options. Pricing.
    Laura
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Needs work

    Reviewed on 2019/05/08

    Very friendly customer service and great potential, but the time I spent on redoing payroll is a...

    Very friendly customer service and great potential, but the time I spent on redoing payroll is a deal breaker for me. very frustrating.

    Pros

    Cheap, easy to use (other then the glitches and having to refresh every time you make a change) and I did like the calendar scheduling system designed for the uniqueness of a cleaning company, from booking form to finalizing payment (but not following through to payroll ).

    Cons

    Not sure how this product is getting rave reviews when it has glitches that are huge problems, such as missing payroll hours (on the calendar,logged in and not on payroll)! ...unless of course the users are trusting that the program is calculating properly, as it should be! This is only one of many little glitches.....customer service responds but never answers or solves the problem. Payroll should not be sold as a service on this system. So be aware, if you get this software - do your own time sheet calculations. After using this for 6 months and pulling my hair out, I switched to a software that works.

    Alternatives Considered

    Housecall Pro and Jobber

    Reasons for Switching to ZenMaid

    I was drawn to the idea of having industry designed software, specific to my needs for booking
    marion
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Zenmaid Cleaning service management software

    Reviewed on 2023/12/11

    I am glad I used it for about 3 years now and I am glad I did.
    I don't have other comparisons with...

    I am glad I used it for about 3 years now and I am glad I did.
    I don't have other comparisons with other companies, but it does the job well. The team is always bringing out new developments and is always trying to get better.

    Pros

    How easy it is to learn it, and if you need help there is always someone ready to help.
    I love it, and my team likes it as well.
    It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly! Thank you!!

    So much more independence, freedom, and easy documentation!
    Also the fact we can use credit cards with one click and the weekly billing cycle is done

    Cons

    The phone app has had a few great updates but still needs to work a little more flexibly.
    But great job, getting the edits better for us to use. (scheduling, paid stamp)
    The overall look of the phone app could be improved.

    Response from ZenMaid

    Marion,

    What an honor it is to partner with you and your team! Thanks for the kind words.

    Elizabeth
    Overall rating
    • Industry: Individual & Family Services
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Wow.

    Reviewed on 2021/02/08

    The software has solved my issues with the back end of the office and having to have so many...

    The software has solved my issues with the back end of the office and having to have so many programs to do the everyday things, ZenMaid has save me time and money. And can't forget to mention the booking software has added so many new clients to my business.

    Pros

    The software so easy to use. Their training videos and all the information provided is wonderful to get through the learning curve of a new software when your busy. The look of everything is beautiful. And the booking form has brought tons of business.

    Cons

    Nothing. Things are always being updated and Improved. And the fact that you guys want to hear from the user and our input, our suggestions is priceless.

    Alternatives Considered

    Jobber

    Reasons for Choosing ZenMaid

    I tried you guys out on a free trial, instantly fell in love with the software and never looked back.

    Reasons for Switching to ZenMaid

    Your the best and you are for the Cleaning Services.

    Response from ZenMaid

    Thanks Liz! I hope we can add some of the features you requested via FB here soon :-)

    Showing 5 reviews of 158 Read all reviews

    ZenMaid FAQs

    Below are some frequently asked questions for ZenMaid.

    ZenMaid offers the following pricing plans:

    • Starting from: US$49,00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    ZenMaid offers a 14 day free trial after which: There is a free option with limited feature for unlimited cleaners. Paid plans include ALL features and cost $49 + $9 per employee.

    ZenMaid has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    ZenMaid supports the following languages:

    English, Polish, Portuguese, Spanish

    ZenMaid supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ZenMaid integrates with the following applications:

    Google Maps, Mailchimp, QuickBooks Online Advanced, Stripe, Zapier

    ZenMaid offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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