elevio

Self-service support & customer education platform

4,7 /5 (26 reviews) Write a Review!

elevio Overview

What is elevio?

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

elevio Overview

Pricing

Starting from
US$79,00/month

Pricing options

Free Trial
Subscription
Value for money

Please refer to https://elev.io/pricing for more information.


elevio Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 16 others, English, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Turkish, Ukrainian

Media

Easy content creation
Easy content creation
Collect feedback and collaborate with your team/
Auto Translation
Reports
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elevio Reviews

elevio Reviews

Overall rating
4,7
/
5
Excellent
18

Very good
7

Average
1

Poor
0

Terrible
0

Value for Money
4,7
Features
4,4
Ease of Use
4,7
Customer Support
4,8
96% recommended this app
Danny V.

Elevio saved us

Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.


Michael M.

The best embeddable knowledge base helper on the market

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.


Ebona M.

Went from loving it to...not loving it


Chris N.

Really impressed!

Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.


Shaun V.

Elev.io is an amazing knowledge base for in-app help

The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.


Danny V.
Industry: Internet
Company size: 51-200 Employees

Elevio saved us

Used Daily for 1+ year
Reviewed on 2019/08/02
Review Source: Capterra

Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.

Pros

Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.

Cons

Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael M.
Industry: Education Management
Company size: 51-200 Employees

The best embeddable knowledge base helper on the market

Used Daily for 6-12 months
Reviewed on 2019/08/05
Review Source: Capterra

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.

Pros

It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!

Cons

It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ebona M.
Industry: Computer Software
Company size: 51-200 Employees

Went from loving it to...not loving it

Used Weekly for 1-5 months
Reviewed on 2018/06/06
Review Source: Capterra

Pros

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Cons

They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Chris N.
Industry: Financial Services
Company size: 51-200 Employees

Really impressed!

Used Weekly for 1+ year
Reviewed on 2019/08/02
Review Source: Capterra

Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.

Pros

The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.

Cons

Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Shaun V.
Industry: Computer Software
Company size: 51-200 Employees

Elev.io is an amazing knowledge base for in-app help

Used Daily for 1+ year
Reviewed on 2019/08/02
Review Source: Capterra

The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

Pros

Elev.io has nailed the in-app knowledge base experience.

The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API. We love that Elev.io can fire up our support widget, link to our feature release blog, and track all of those things automatically for us.

Elev.io doesn't hide control of raw HTML, CSS, and JS so that you very much can customize it as needed. Most knowledge base platforms tightly lock this down which was a drawback for us.

Cons

The styling that comes out of the box with the external knowledge base is basic and could use a designer's love. It's too minimalistic and basic for our brand and required a decent amount of CSS to get it where we wanted it to be.

Response from elevio

Thanks Shaun, you'll love what we have coming in a few weeks with KB V2, among other things, you'll have absolute control over design & output.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,1/10
Based on 26 user ratings
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elevio Pricing

elevio Pricing

Starting from
US$79,00/month
Free Trial
Subscription
Value for money

Please refer to https://elev.io/pricing for more information.

Please refer to https://elev.io/pricing for more information.

Value for Money
4,7/5
Based on 26 user ratings
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elevio Features

elevio Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 26 user ratings
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Categories

Additional information for elevio

Additional information for elevio

Key features of elevio

  • Content approvals
  • Content management
  • Content workflow
  • Customer education
  • Customer feedback collection
  • Embeddable support widget
  • Engagement analytics
  • In-app contextual help
  • Keyword suggestions
  • Knowledge base management
  • Live chat integration
  • Reporting & analytics
  • Self-serve Support
  • Support article suggestions
  • Support channel integrations
  • Ticket Deflection

Benefits

  • Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

  • Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

  • Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

  • Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

  • Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.

  • elevio FAQs

    elevio FAQs

    Below are some frequently asked questions for elevio.

    Q. What type of pricing plans does elevio offer?

    elevio offers the following pricing plans:

    Starting from: US$79,00/month

    Pricing model: Subscription

    Free Trial: Available

    Please refer to https://elev.io/pricing for more information.

    Q. What are the main features of elevio?

    elevio offers the following features:

    • Content approvals
    • Content management
    • Content workflow
    • Customer education
    • Customer feedback collection
    • Embeddable support widget
    • Engagement analytics
    • In-app contextual help
    • Keyword suggestions
    • Knowledge base management
    • Live chat integration
    • Reporting & analytics
    • Self-serve Support
    • Support article suggestions
    • Support channel integrations
    • Ticket Deflection

    Q. Who are the typical users of elevio?

    elevio has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does elevio support?

    elevio supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Turkish, Ukrainian

    Q. What type of pricing plans does elevio offer?

    elevio has the following pricing plans:

    Subscription

    Q. Does elevio support mobile devices?

    We do not have any information about what devices elevio supports

    Q. What other apps does elevio integrate with?

    elevio integrates with the following applications:

    BrainCert Enterprise LMS, Dixa, Freshdesk, Help Scout, LiveChat, LiveChat, UserVoice, Wordpress, Zendesk, Zendesk

    Q. What level of support does elevio offer?

    elevio offers the following support options:

    Knowledge Base, Online Support, Phone Support, FAQs, Video Tutorials