About elevio

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Pricing starting from:

US$79,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to elevio

Key benefits of elevio

  • Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

  • Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

  • Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

  • Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

  • Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Argentina, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Chile, China, Colombia, Costa Rica, Germany, Denmark, Dominican Republic, Ecuador, Spain, France, United Kingdom, Ireland, Israel, India, Italy, Japan, Luxembourg, Mexico, Netherlands, Norway, New Zealand, Panama, Peru, Portugal, Sweden, Singapore, United States, South Africa

    Supported Languages

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, sr-cyrl, zh-hant

    Pricing starting from:

    US$79,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to elevio

    Images

    elevio Software - elevio search filter
    elevio Software - elevio dashboard
    elevio Software - elevio content creation
    elevio Software - elevio collect feedback and collaborate with your team
    elevio Software - elevio customisable knowledge base
    elevio Software - elevio content management
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    elevio video
    elevio Software - elevio search filter elevio Software - elevio dashboard elevio Software - elevio content creation elevio Software - elevio collect feedback and collaborate with your team elevio Software - elevio customisable knowledge base elevio Software - elevio content management

    Features

    Total features of elevio: 84

    • API
    • Access Controls/Permissions
    • Account Alerts
    • Account Management
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Approval Process Control
    • Audio File Management
    • Canned Responses
    • Cataloging/Categorization
    • Chat/Messaging
    • Churn Management
    • Collaboration Tools
    • Communication Management
    • Configurable Workflow
    • Content Creation
    • Content Library
    • Content Management
    • Content Publishing Options
    • Customer Engagement
    • Customer History
    • Customer Management
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Forms
    • Customizable Templates
    • Dashboard
    • Data Import/Export
    • Decision Support Software
    • Document Storage
    • Electronic Forms
    • Engagement Tracking
    • Feedback Management
    • Full Text Search
    • Help Desk Management
    • Image Editing
    • Interaction Tracking
    • Knowledge Base Management
    • Knowledge Management
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Language
    • Multiple User Accounts
    • Negative Feedback Management
    • Network Monitoring
    • Offline Form
    • Onboarding
    • Performance Metrics
    • Predictive Analytics
    • Proactive Chat
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SEO Management
    • SSL Security
    • Search/Filter
    • Self Service Portal
    • Self-Learning
    • Sentiment Analysis
    • Service Level Agreement (SLA) Management
    • Single Sign On
    • Support Ticket Management
    • Support Ticket Tracking
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Text Analysis
    • Text Editing
    • Third Party Integrations
    • Ticket Management
    • Transfers/Routing
    • Usage Tracking/Analytics
    • Version Control
    • Video Support
    • WYSIWYG Editor
    • Website Visitor Tracking
    • Widgets
    • Workflow Management

    Alternatives

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    4,5
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    HelpCrunch

    4,8
    #3 Alternative to elevio
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    Pendo

    4,5
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    Reviews

    Overall rating

    4,6 /5
    (27)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have elevio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 27
    Danny V.
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Elevio saved us

    Reviewed on 2019/08/02

    Overall its been one of the easiest experiences I've ever had implementing software thats had such...

    Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.

    Pros

    Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.

    Cons

    Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.

    Alternatives Considered

    Zendesk and Pendo

    Reasons for Choosing elevio

    We didn't fully switch we just aren't using their guide center.

    Switched From

    Pendo

    Reasons for Switching to elevio

    It was the easiest to implement and lower cost.
    Michael M.
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best embeddable knowledge base helper on the market

    Reviewed on 2019/08/05

    I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get...

    I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.

    Pros

    It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!

    Cons

    It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.

    Alternatives Considered

    Freshdesk and Zendesk

    Reasons for Choosing elevio

    We wanted the ability to provide our articles natively within our software, as well as be able to track analytics on article views.

    Switched From

    Help Scout

    Reasons for Switching to elevio

    The price is unbeatable and the integration is incredibly robust and simple.
    Ebona M.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Went from loving it to...not loving it

    Reviewed on 2018/06/06

    Pros

    The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

    Cons

    They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

    Chris N.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Really impressed!

    Reviewed on 2019/08/02

    Education is one of the most important aspects of our customer success, and Elevio made this a...

    Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.

    Pros

    The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.

    Cons

    Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.

    Alternatives Considered

    Zendesk and Intercom

    Reasons for Switching to elevio

    Pricing is definitely an important factor, but also was the very target focus on what it does best rather than try to cover all bases. The support during our trial was very good, with fast response time and knowledgeable staff.
    Shaun V.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Elev.io is an amazing knowledge base for in-app help

    Reviewed on 2019/08/02

    The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great...

    The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

    Pros

    Elev.io has nailed the in-app knowledge base experience.

    The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API. We love that Elev.io can fire up our support widget, link to our feature release blog, and track all of those things automatically for us.

    Elev.io doesn't hide control of raw HTML, CSS, and JS so that you very much can customize it as needed. Most knowledge base platforms tightly lock this down which was a drawback for us.

    Cons

    The styling that comes out of the box with the external knowledge base is basic and could use a designer's love. It's too minimalistic and basic for our brand and required a decent amount of CSS to get it where we wanted it to be.

    Response from elevio

    Thanks Shaun, you'll love what we have coming in a few weeks with KB V2, among other things, you'll have absolute control over design & output.

    Showing 5 reviews of 27 Read all reviews

    elevio FAQs

    Below are some frequently asked questions for elevio.

    elevio offers the following pricing plans:

    • Starting from: US$79,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Starter: $79 / Per Month billed annually or $99 month-to-month Regular: $119 / Per Month billed annually or $149 month-to-month Premium: $249 / Per Month billed annually or $299 month-to-month A 14-day free trial is available.

    elevio has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    elevio supports the following languages:

    Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, sr-cyrl, zh-hant

    elevio supports the following devices:

    elevio integrates with the following applications:

    Chatlio, Chatra, Desk.com, Dixa, Drift, Freshdesk, Freshdesk Messaging, Groove, Groove, Help Scout, HelpDocs, Intercom, Klaus, Kustomer, LiveChat, Olark, Slack, Smooch, SnapEngage, Statuspage, Teamwork Desk, UserVoice, WordPress, Zapier, Zendesk

    elevio offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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