About elevio
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial
Pricing starting from:
US$79,00/month
- Free Trial
- Free Version
- Subscription
Compare with Popular Alternatives
Key benefits of elevio
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$79,00/month
- Free Trial
- Free Version
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of elevio: 98
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Administrative Reporting
- Alerts / Escalation
- Approval Process Control
- Audio File Management
- Authentication
- Call Center Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Content Creation
- Content Library
- Content Management
- Content Publishing Options
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Document Storage
- Electronic Forms
- Employee Onboarding
- Engagement Analytics
- Event Tracking
- Feedback Management
- Full Text Search
- Guided Problem Solving
- HIPAA Compliant
- Help Desk Management
- Image Editing
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Learning Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Projects
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Offline Form
- Onboarding
- Performance Metrics
- Predictive Analytics
- Proactive Chat
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Scheduled / Automated Reports
- Secure Login
- Self Service Portal
- Self-Learning
- Semantic Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Tagging
- Text Analysis
- Text Editing
- Third Party Integrations
- Ticket Management
- To-Do List
- Transfers/Routing
- URL Customization
- Usage Tracking/Analytics
- Version Control
- Video Support
- WYSIWYG Editor
- Website Analytics
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
- XML / RSS
Alternatives
Zendesk
Zoho Desk
Zoho CRM
Bitrix24
Reviews
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- Industry: Internet
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Elevio saved us
Reviewed on 2019/08/02
Overall its been one of the easiest experiences I've ever had implementing software thats had such...
Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.
Pros
Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.
Cons
Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.
- Industry: Education Management
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best embeddable knowledge base helper on the market
Reviewed on 2019/08/05
I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get...
I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.
Pros
It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!
Cons
It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.
- Industry: Internet
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
One of a kind but comes with a big price tag
Reviewed on 2021/02/20
We couldn't get an overall experience as we were in a 14 day free trial before we switched to...
We couldn't get an overall experience as we were in a 14 day free trial before we switched to another streamlined platform.
Pros
Elevio does everything better than most from lowering support load to increase customer retention in a market loaded with AI support, self service and automated ticketing system platforms...
Cons
But, to do this it needs a bunch of integrations and third party addons which makes it as not as ideal as would be in an all in one platform. For example, you need Zendesk for the ticketing system and other third party chat service for the chat support. All of this makes it difficult to keep track of multiple integrations at once.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Went from loving it to...not loving it
Reviewed on 2018/06/06
Pros
The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.
Cons
They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Really impressed!
Reviewed on 2019/08/02
Education is one of the most important aspects of our customer success, and Elevio made this a...
Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.
Pros
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.
Cons
Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.
elevio FAQs
Below are some frequently asked questions for elevio.Q. What type of pricing plans does elevio offer?
elevio offers the following pricing plans:
- Starting from: US$79,00/month
- Pricing model: Free, Subscription
- Free Trial: Available
Please refer to https://elev.io/pricing for more information.
Q. What are the main features of elevio?
We do not have any information about elevio features
Q. Who are the typical users of elevio?
elevio has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does elevio support?
elevio supports the following languages:
Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian
Q. Does elevio support mobile devices?
elevio supports the following devices:
Q. What other apps does elevio integrate with?
elevio integrates with the following applications:
Desk.com, Drift, Freshchat, Freshdesk, Groove, Help Scout, Intercom, LiveChat, Olark, Slack, UserVoice, WordPress, Zapier, Zendesk
Q. What level of support does elevio offer?
elevio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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