About elevio

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Pricing starting from:

US$79,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of elevio

  • Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

  • Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

  • Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

  • Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

  • Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Chinese, Czech, Danish, Dutch, English and 15 others, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian

    Pricing starting from:

    US$79,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Easy content creation
    Collect feedback and collaborate with your team/
    Auto Translation
    Reports
    View 11 more
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    Features

    Total features of elevio: 98

    • API
    • Access Controls/Permissions
    • Account Alerts
    • Account Management
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Administrative Reporting
    • Alerts / Escalation
    • Approval Process Control
    • Audio File Management
    • Authentication
    • Call Center Management
    • Canned Responses
    • Cataloging/Categorization
    • Chat/Messaging
    • Churn Management
    • Collaboration Tools
    • Communication Management
    • Configurable Workflow
    • Content Creation
    • Content Library
    • Content Management
    • Content Publishing Options
    • Customer Engagement
    • Customer History
    • Customer Management
    • Customer Segmentation
    • Customizable Branding
    • Customizable Forms
    • Customizable Templates
    • Dashboard
    • Data Import/Export
    • Decision Support Software
    • Document Storage
    • Electronic Forms
    • Employee Onboarding
    • Engagement Analytics
    • Event Tracking
    • Feedback Management
    • Full Text Search
    • Guided Problem Solving
    • HIPAA Compliant
    • Help Desk Management
    • Image Editing
    • Interaction Tracking
    • Knowledge Base Management
    • Knowledge Management
    • Learning Management
    • Live Chat
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multiple Projects
    • Multiple User Accounts
    • Negative Feedback Management
    • Network Monitoring
    • Offline Form
    • Onboarding
    • Performance Metrics
    • Predictive Analytics
    • Proactive Chat
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • Rich Text Editor
    • Role-Based Permissions
    • SEO Management
    • SSL Security
    • Scheduled / Automated Reports
    • Secure Login
    • Self Service Portal
    • Self-Learning
    • Semantic Search
    • Sentiment Analysis
    • Service Level Agreement (SLA) Management
    • Single Sign On
    • Support Ticket Management
    • Survey/Poll Management
    • Tagging
    • Text Analysis
    • Text Editing
    • Third Party Integrations
    • Ticket Management
    • To-Do List
    • Transfers/Routing
    • URL Customization
    • Usage Tracking/Analytics
    • Version Control
    • Video Support
    • WYSIWYG Editor
    • Website Analytics
    • Website Integration
    • Website Visitor Tracking
    • Widgets
    • Workflow Management
    • XML / RSS

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    Reviews

    Overall rating

    4,6 /5
    (27)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have elevio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 27
    Danny V.
    Overall rating
    • Industry: Internet
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Elevio saved us

    Reviewed on 2019/08/02

    Overall its been one of the easiest experiences I've ever had implementing software thats had such...

    Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.

    Pros

    Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.

    Cons

    Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.

    Michael M.
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best embeddable knowledge base helper on the market

    Reviewed on 2019/08/05

    I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get...

    I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.

    Pros

    It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!

    Cons

    It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.

    Verified Reviewer
    Overall rating
    • Industry: Internet
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    One of a kind but comes with a big price tag

    Reviewed on 2021/02/20

    We couldn't get an overall experience as we were in a 14 day free trial before we switched to...

    We couldn't get an overall experience as we were in a 14 day free trial before we switched to another streamlined platform.

    Pros

    Elevio does everything better than most from lowering support load to increase customer retention in a market loaded with AI support, self service and automated ticketing system platforms...

    Cons

    But, to do this it needs a bunch of integrations and third party addons which makes it as not as ideal as would be in an all in one platform. For example, you need Zendesk for the ticketing system and other third party chat service for the chat support. All of this makes it difficult to keep track of multiple integrations at once.

    Ebona M.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Went from loving it to...not loving it

    Reviewed on 2018/06/06

    Pros

    The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

    Cons

    They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

    Chris N.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Really impressed!

    Reviewed on 2019/08/02

    Education is one of the most important aspects of our customer success, and Elevio made this a...

    Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.

    Pros

    The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.

    Cons

    Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.

    Showing 5 reviews of 27 Read all reviews

    elevio FAQs

    Below are some frequently asked questions for elevio.

    elevio offers the following pricing plans:

    • Starting from: US$79,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Please refer to https://elev.io/pricing for more information.

    We do not have any information about elevio features

    elevio has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    elevio supports the following languages:

    Chinese, Czech, Danish, Dutch, English, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian

    elevio supports the following devices:

    elevio integrates with the following applications:

    Desk.com, Drift, Freshchat, Freshdesk, Groove, Help Scout, Intercom, LiveChat, Olark, Slack, UserVoice, WordPress, Zapier, Zendesk

    elevio offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for elevio.