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elevio

elevio

Self-service support & customer education platform

5/5 (2 reviews)
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elevio Overview

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Pricing

Starting from
US$79,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 16 others, English, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Turkish, Ukrainian

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elevio Reviews

Overall rating
5/5
100% positive reviews
1
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Read all reviews
Mike L.

It's just like having another employee!

Used Weekly for 1+ year
Reviewed on 2017/09/02
Review Source: GetApp

Pros

I love the ease of use, the fact that it keeps our website visitors on our site as opposed to taking them away to a knowledge base. Most customer questions are answered quickly saving both our customer and our team time. Integrates easily into popular ticket/knowledge base systems.

Cons

I honestly don't have a con to list, Since setting this up it has worked flawlessly. They continue to add new features and make improvements.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Marnix H.

Good for simple website structures, not flexible enough for complex ones

Used Monthly for 1+ year
Reviewed on 2019/02/24
Review Source: Capterra

We use it to show a Help Centre widget on our website. If you have a simple website, the tool is very useful. When your website has a complex multi-language and multi-branded structure, I would look for something else.

Pros

It's easy to implement a help centre widget on your website with customizable objects in it. This is also what should be the main purpose of it.

Cons

Our website is quite complex (multi language + multi brand) which is where Elevio comes short. It's not possible for us to do some things with helpcenter/FAQ articles that we would like to do on all our websites because there is no technical possibility for this.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10

elevio Pricing

Starting from
US$79,00/month
Pricing options
Free Trial
Subscription

Please refer to https://elev.io/pricing for more information.

elevio Features

  • API
  • Activity Dashboard
  • Chat
  • Knowledge Base Management
  • Reporting & Statistics
  • Support Ticket Management
  • Third Party Integration

  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Social Media Integration
  • Surveys & Feedback
  • Workflow Management

Additional information for elevio

Key features of elevio

  • Content approvals
  • Content management
  • Content workflow
  • Customer education
  • Customer feedback collection
  • Embeddable support widget
  • Engagement analytics
  • In-app contextual help
  • Keyword suggestions
  • Knowledge base management
  • Live chat integration
  • Reporting & analytics
  • Self-serve Support
  • Support article suggestions
  • Support channel integrations
  • Ticket Deflection

Benefits

  • Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

  • Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

  • Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

  • Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

  • Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.

    • elevio FAQs

    Below are some frequently asked questions for elevio.

    Q. What type of pricing plans does elevio offer?

    elevio offers the following pricing plans:

    Starting from: US$79,00/month

    Pricing model: Subscription

    Free Trial: Available

    Please refer to https://elev.io/pricing for more information.

    Q. What are the main features of elevio?

    elevio offers the following features:

    • Content approvals
    • Content management
    • Content workflow
    • Customer education
    • Customer feedback collection
    • Embeddable support widget
    • Engagement analytics
    • In-app contextual help
    • Keyword suggestions
    • Knowledge base management
    • Live chat integration
    • Reporting & analytics
    • Self-serve Support
    • Support article suggestions
    • Support channel integrations
    • Ticket Deflection

    Q. Who are the typical users of elevio?

    elevio has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does elevio support?

    elevio supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Turkish, Ukrainian

    Q. What type of pricing plans does elevio offer?

    elevio has the following pricing plans:

    Subscription

    Q. Does elevio support mobile devices?

    We do not have any information about what devices elevio supports

    Q. What other apps does elevio integrate with?

    elevio integrates with the following applications:

    BrainCert Enterprise LMS, Freshdesk, Freshdesk, Help Scout, LiveChat, LiveChat, UserVoice, Wordpress, Zendesk, Zendesk

    Q. What level of support does elevio offer?

    elevio offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials