Setmore

Online customer appointment scheduling calendar

4,7 /5 (863 reviews) Write a Review!

Setmore Overview

What is Setmore?

Setmore is a free online customer appointment scheduling platform. Book appointments with customers online, promote your services with a customizable Booking Page, send automatic reminders, take payments for your services, manage staff calendars, and more. Setmore works in any browser on your laptop or desktop, or get the Setmore app on your iPhone, iPad, or Android phone. Setmore also integrates with popular website builders and social media platforms such as WordPress, Wix, Weebly, Facebook, Instagram, and others, so you can give your customers more way to book with your business online.

Use Setmore for free for as long as you want, then upgrade to Setmore Premium when you're ready to unlock advanced features: reduce no-shows with text reminders; manage your time better with 2-way calendar sync; take payments with Stripe; and keep customers coming back with recurring appointments.

Add Setmore Live Booking to your account and our virtual receptionists will answer your customer calls and help customers book their next appointment with your business. (Available in the US and Canada.)

Setmore Overview

Pricing

Starting from
US$0,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free version:
- Unlimited appointments
- Unlimited customer profiles
- Customizable Booking Page
- Automated email reminders
- Up to 4 staff profiles
- Integrate with Square
- 24/7 support

Premium version: $25 USD/ month or $199 USD/year
- All Free version features
- 5-20+ staff profiles
- 2-way calendar sync (Google/Office 365)
- Text reminders
- Recurring appointments
- Online payments with Stripe or Square
- Recurring classes

Live Booking (US & Canada): $89 USD / month


Setmore Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Czech, Danish, Dutch, English and 15 others, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Book appointments from anywhere and sync across all your devices. Setmore is available from any browser on your laptop or desktop, and as a downloadable app for your iPhone, iPad, or Android phone.
Download the free Setmore app for iPhone or Android. Book appointments anywhere, access your contact list, manage your team, share your Booking Page, take payments, and more.
Setmore video Setmore video Setmore video Setmore video Setmore screenshot: Book appointments from anywhere and sync across all your devices. Setmore is available from any browser on your laptop or desktop, and as a downloadable app for your iPhone, iPad, or Android phone. Setmore screenshot: Download the free Setmore app for iPhone or Android. Book appointments anywhere, access your contact list, manage your team, share your Booking Page, take payments, and more.

Setmore Reviews

Setmore Reviews

Overall rating
4,7
/
5
Excellent
634

Very good
185

Average
32

Poor
3

Terrible
9

Value for Money
4,7
Features
4,3
Ease of Use
4,6
Customer Support
4,8
95% recommended this app
Gidon A.

Excellent appointment maker

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.


Rory C.

If you visit customers in their homes then this is for you.

Overall I find Setmore just really good.


Suzi H.

A few things I need that are imperative

Overall experience is good but just so frustrating that the support chat I feel dont understand your points or address / understand you problems. It feels like they're so detached from caring. Ive literally just had a conversation with someone on chat and it was an awful experience.


Erik D.

ALMOST PERFECT

I love using Setmore. I've been using it for my other business in the Massage Industry which how I found this platform. It worked great for the wellness industry since the limited booking time frame issue wasn't a concern in that industry since appointments are never booked passed 12am (but it did lack other functions like contracts/document sharing and HIPPA protected file management for SOAP notes, etc.) – but as a booking system for a music studio it works great, minus that one issue with the 24-hour limited booking functioning.


Lela M.

Almost met all my needs

Overall, with as much as I like it, the inability to book multiple services with one buffer time is a deal breaker for me and I'm probably going to have to go with another software.


Gidon A.
Industry: Nonprofit Organization Management
Company size: Self Employed

Excellent appointment maker

Used Daily for 1-5 months
Reviewed on 2020/07/15
Review Source: Capterra

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Pros

Setmore helped me overcome a weird block I had against Google Calendar (I am all google all the time with many other Google products) by "forcing" me to synch with it (for best impact). It has made my meeting setups 1000% better and really my whole day more efficient.

Cons

I use it to schedule one on one Zoom meetings. It works very good for this. I would perhaps suggest creating a different version of Setmore especially for people like me, who are trying to just coordinate one on one meetings. A version that would look less like "buy a massage slot" and more like "set up a meeting with someone who's not trying to sell you something". I find myself apologetic when I am trying to set up a meeting with someone higher than me in status

Also, some people said that they need to sign in or sign up to use it?? Maybe because a masseuse needs certain info, but a "let's get on a call together" really just needs name and email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rory C.
Industry: Renewables & Environment
Company size: Self Employed

If you visit customers in their homes then this is for you.

Used Daily for 1-5 months
Reviewed on 2020/08/20
Review Source: Capterra

Overall I find Setmore just really good.

Pros

This software gives my customers the ability to book my services online, pay for the appointment, get confirmation of the appointment and get reminders before the appointment.

Customers find it easy to use, it gives them the confidence that they are dealing with a company that is on the ball.

The best thing for me is that customers book me and I travel to their homes to service their woodburner and chimney. So many booking software companies assume customers come to you. Setmore know that some of us travel to customers.

Cons

Like all software, you have to play with it to get to function as you would like. It took me about a day of messing about, trying things out to see what did and what didn't work for me. I don't really see this as a con. If someone was very new at setting one of these booking softwares up, it may take a bit of time to get all the functions up and running.
Doesn't take PayPal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Suzi H.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

A few things I need that are imperative

Used Daily for 2+ years
Reviewed on 2019/10/30
Review Source: Capterra

Overall experience is good but just so frustrating that the support chat I feel dont understand your points or address / understand you problems. It feels like they're so detached from caring. Ive literally just had a conversation with someone on chat and it was an awful experience.

Pros

Super simple and works with you, quick easy and makes life simple

Cons

Really important for us and reasons why I witched:
We need to take varied deposit amounts
If someone cancels their appointment we have to contact them to get their card details to to refund their deposit- it's really frustrating
Sometimes when I contact customer support I feel like they dont listen
Our clients frequently commented on the fact that they stated going through the booking system then it quit/froze/took their card details and didnt go through. We thought it was people just being difficult however it was such a common complaint- can we report it to you and you look at a history of what happened within that transaction?
Why can we not reuest payments off people through setmore- its a really great feature.
There's not enough characters for T&Cs & notes to the customer when booking.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Erik D.
Industry: Music
Company size: 2-10 Employees

ALMOST PERFECT

Used Daily for 2+ years
Reviewed on 2020/07/09
Review Source: Capterra

I love using Setmore. I've been using it for my other business in the Massage Industry which how I found this platform. It worked great for the wellness industry since the limited booking time frame issue wasn't a concern in that industry since appointments are never booked passed 12am (but it did lack other functions like contracts/document sharing and HIPPA protected file management for SOAP notes, etc.) – but as a booking system for a music studio it works great, minus that one issue with the 24-hour limited booking functioning.

Pros

The ease of use and great customer service.

Cons

The limitations on functionality, for example: it's impossible to book an appointment that passes 12am, therefore a 4 hour appointment from 10pm-2am has to be scheduled as 2 separate bookings (10pm-12am then 12am-2am) which is very inconvenient.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lela M.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Almost met all my needs

Used Daily for 1-5 months
Reviewed on 2020/09/16
Review Source: Capterra

Overall, with as much as I like it, the inability to book multiple services with one buffer time is a deal breaker for me and I'm probably going to have to go with another software.

Pros

I like that the software integrates Square for CC processing, which I have already been using for years. I like that it is easy to set up. I like that you can add a buffer to the services, that really helps with the new cleaning requirements due to Covid.

Cons

I am disappointed that I am unable to book multiple services from my end of the software. This is huge for me as I rebook my clients at the end of every appointment. If I had to rely on my clients to rebook themselves in a timely manner they would forget and my schedule would be disrupted. Not being able to do this affects my business income, which is a huge problem.
Other minor concerns are,
1) color coding of services, when a service is added to a category, it should automatically take on that categories color, not a random one.
2) it would be nice if there were a deposit option on booking instead of just full payment, it should have a percentage of service total option,
3) I can't see all schedules for the day side by side
4) I also wish there was an option to have memberships available

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9,2/10
Based on 863 user ratings
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Setmore Pricing

Setmore Pricing

Starting from
US$0,00/month
Free Trial
Free
Subscription
Value for money

Free version:
- Unlimited appointments
- Unlimited customer profiles
- Customizable Booking Page
- Automated email reminders
- Up to 4 staff profiles
- Integrate with Square
- 24/7 support

Premium version: $25 USD/ month or $199 USD/year
- All Free version features
- 5-20+ staff profiles
- 2-way calendar sync (Google/Office 365)
- Text reminders
- Recurring appointments
- Online payments with Stripe or Square
- Recurring classes

Live Booking (US & Canada): $89 USD / month

Free version:
- Unlimited appointments
- Unlimited customer profiles
- Customizable Booking Page
- Automated email reminders
- Up to 4 staff profiles
- Integrate with Square
- 24/7 support

Premium version: $25 USD/ month or $199 USD/year
- All Free version features
- 5-20+ staff profiles
- 2-way calendar sync (Google/Office 365)
- Text reminders
- Recurring appointments
- Online payments with Stripe or Square
- Recurring classes

Live Booking (US & Canada): $89 USD / month

Value for Money
4,7/5
Based on 863 user ratings
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Setmore Features

Setmore Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,3/5
Based on 863 user ratings
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Categories

Additional information for Setmore

Additional information for Setmore

Key features of Setmore

  • Appointment management
  • Approval process control
  • Automated email alerts
  • Automated scheduling
  • Automatic notifications
  • Automatic reminders
  • Booking management
  • Calendar management
  • Calendar sync with Google
  • Class booking management
  • Customer facing booking page
  • Customer management
  • Customizable branding
  • Drag & drop scheduling
  • Email reminders
  • Event scheduling
  • Interview scheduling
  • Online debit/credit card payments
  • Online payments
  • Ratings & reviews
  • Recurring tasks
  • SMS reminders
  • Staff calendars
  • Third party integration
  • Time management
  • Website management
  • With Facebook & Instagram
  • iOs & Android app

Benefits

Online Booking: Let customers book appointments online, anytime anywhere. The customizable booking page features your logo, services, availability and contact information, and it plugs into Facebook and Instagram.

Automated Email and Text Reminders: Setmore will automatically confirm and remind customers about their appointments by email, saving you time. Upgrade to Setmore Premium to unlock text reminders.

Intuitive Design: Setmore users love its simple design that makes it easy to find what you need, when you need it. Plus your calendar, customer, and staff data syncs across the Setmore apps for web, iPhone, iPad, and Android.

Free For As Long As You Want: Use Setmore for free for as long as you want. Upgrade when you're ready. There's no trial limits, no commitment, no contracts.

Amazing Customer Support: Get instant support by chat, anytime day or night. With a response time of <5 minutes, we'll deliver answers to your questions right away and get you back to booking appointments.

Setmore FAQs

Setmore FAQs

Below are some frequently asked questions for Setmore.

Q. What type of pricing plans does Setmore offer?

Setmore offers the following pricing plans:

Starting from: US$0,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free version: - Unlimited appointments - Unlimited customer profiles - Customizable Booking Page - Automated email reminders - Up to 4 staff profiles - Integrate with Square - 24/7 support Premium version: $25 USD/ month or $199 USD/year - All Free version features - 5-20+ staff profiles - 2-way calendar sync (Google/Office 365) - Text reminders - Recurring appointments - Online payments with Stripe or Square - Recurring classes Live Booking (US & Canada): $89 USD / month

Q. What are the main features of Setmore?

Setmore offers the following features:

  • Appointment management
  • Approval process control
  • Automated email alerts
  • Automated scheduling
  • Automatic notifications
  • Automatic reminders
  • Booking management
  • Calendar management
  • Calendar sync with Google
  • Class booking management
  • Customer facing booking page
  • Customer management
  • Customizable branding
  • Drag & drop scheduling
  • Email reminders
  • Event scheduling
  • Interview scheduling
  • Online debit/credit card payments
  • Online payments
  • Ratings & reviews
  • Recurring tasks
  • SMS reminders
  • Staff calendars
  • Third party integration
  • Time management
  • Website management
  • With Facebook & Instagram
  • iOs & Android app

Q. Who are the typical users of Setmore?

Setmore has the following typical customers:

Small Business, Public Administrations, Non Profit, Freelancers

Q. What languages does Setmore support?

Setmore supports the following languages:

Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does Setmore offer?

Setmore has the following pricing plans:

Free, Subscription

Q. Does Setmore support mobile devices?

Setmore supports the following devices:

Android, iPhone, iPad

Q. What other apps does Setmore integrate with?

Setmore integrates with the following applications:

Cognito Forms, Constant Contact, Cyfe, Egnyte, Insightly, Keap, PageCloud, Slack, Smith.ai Chat, Zendesk

Q. What level of support does Setmore offer?

Setmore offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials