Setmore

Setmore

Online scheduling software for small businesses

4.6/5 (238 reviews)

Setmore Overview

Setmore is a scheduling application that helps you manage your customers and staff appointments online. Schedule your appointments from your profile, your website or your Facebook page. You can also keep control of scheduling of up to 20 staff members. Sync your appointments with your Google Cal and stay notified of cancelled or re-scheduled events wherever you are.

Setmore also provides a self-booking platform that you can set up on your website and Facebook page to let your customers book the timeslot that suits them best. Thanks to its partnership with Stripe, Setmore lets you process all card transactions online. Setmore enables customers to pay in advance, directly through the booking page. You can also register your cash transactions with Setmore's cash register system.

For each appointment you book, cancel or reschedule, Setmore automatically sends you a reminder by email or SMS. You can also manage your appointments on mobile devices, thanks to Setmore's iOs and Android apps. You can also display your customers' reviews and ratings directly on your booking page.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Japan, Latin America, Mexico

Supported Languages

Arabic, Czech, Danish, Dutch, English and 15 others, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Setmore Reviews

Overall rating
4.6/5
93% positive reviews
181
Excellent
40
Very good
8
Average
1
Poor
8
Terrible
Sue P.

A decent program that's easy to use

Used Daily for 2+ years
Reviewed on 2018/11/28
Review Source: Capterra

The software was great for my first time using an online booking/ scheduling app. It didn't have a lot of bells and thrills, but I think it did the job in keeping it simple for even a dummy like me to use. Of course over time with use, as with everything else, there are times while in the moments I had an, "I wish I could do (blank) with this" moment. Nonetheless, I think this is very user friendly for a beginner.

Pros

While using this program for about 5 years it grew on me as a simple way of scheduling clients. I am not very tech savvy, but I was able to use it with ease. It was great being able to create a service menu and be able to link it with Yelp. It has a nice feature that allows you to have reminders sent via email or text to clients so they know their appointment was coming up. The online booking feature was also easy to navigate for clients. The scheduling tabs were very clear and easy to see from the main calendar view. You're able to toggle on or off the view of other staff members schedules so you don't have to view a crazy calendar at all times.

Cons

The inability to put a real credit card info to hold appointments. While it was an option to request credit card information to hold appointments, any number would be sufficient to bypass that measure and an appointment would be booked. It would have also been a nice feature to have the same reminder options available for the staff to get notified of appointments coming up that day. As an appointment based only business I had a few missed appointments because the app never sent a notification through whether my phone was in bad service or not.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Justin P.

Easy to use anywhere, especially great for a new start up (free option)

Used Daily for 1+ year
Reviewed on 2018/05/26
Review Source: Capterra

Pros

The best thing about Setmore is that it is very simplified, to the point, and easy to use anywhere. I have ran into clients at the grocery store, park, etc. and instead of them having to call my office to set up an appointment, I can tell them right then what is available and schedule them. We first found the free version as we were transitioning from paper and pencil scheduling to electronic, and we have found that it is perfect for our needs. You can completely customize your schedule to include as many services as you would like for different lengths of time, prices, etc. You can also add employees and customize other features including colors for services (as they appear on your schedule), office hours, and scheduling intervals. You can add as much or as little contact information about your clients as you would like. Also, I have had to contact customer service 3 times during our use, and they have been GREAT every single time. They have resolved any issue that I have had within 24 hours and were very open with communication, keeping me informed with progress.

Cons

There are a few things that I wish Setmore was a bit better about... Setmore is not really "secure". A medical office, for instance, would probably not be able to use this option for scheduling. The only real "issue" that we've had with using the app (on iOS) is that it does crash upon opening quite frequently. It does open on the 2nd or 3rd try every time, and we have never contacted customer service about this issue because it really hasn't interfered with our productivity.

Rating breakdown

Ease of Use
Customer Support

Tracey G.

Great Online Appointment Scheduler

Used Daily for 1+ year
Reviewed on 2018/05/31
Review Source: Capterra

Ease of organizing and reminding customers of appointment. Also loved the mobile app as well!

Pros

I love having a online appointment schedule that I can embed not only on my website but also on our companies Facebook page; allowing customers to book straight from there instead of having to go to our website first. I also love the use of the mobile app. It notifies me of any new appointments or changes and allows me to access customer details and notes on the go. It also sent appointment reminder to my customers which stopped a lot of "no-shows" Great design, both friendly for us to setup and for our customers to use.

Cons

It's a great app for someone with a hair salon or nail salon. We were trying to use it for a landscape installation service and each appointment has different time lengths versus a set time limit so we could only allot for one appointment a day online. If we could've been able to reserve dedicated days versus a customer reserving an 8am slot just to reserve a day then it would've been able to work more efficiently for us. Unfortunately a lot of our customers wouldn't read the details ordering where we told them they were only reserving days and we contact them with a time of appointment. Instead the expected their appointments at 8 am.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Kirsten F.

Excellent Product

Used Daily for 2+ years
Reviewed on 2017/09/07
Review Source: Capterra

Pros

Everything about this product is easy and fluid. I have been using setmore for 2-3 years. I can link it to landing pages, customize the features

Cons

They have two glitches. One is that you can limit the future ability to set an appointment, I choose 2 days. The HUGE problem is that it counts the weekends even if your office is closed and no employees work on weekends. So I can send out emails of Friday to have people set Monday appointments. REALLY REALLY BAD as it messes up all on my online advertising and ability to have people schedule during the weekend for Monday appointments. It doesn't allow people to schedule during times it is closed, it just doesn't jump to Monday, like there is no workweek only feature.

IT ALSO doesn't allow you to link to a page. it has its thank you page which you can add a link to but it does not allow you to customize that page. for example I don't want a thank you page I want it to jump to a website. the best I can get is a link at the bottom....which no one sees as they skim it as a thank you page.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Lara B.

Almost There

Used Daily for 6-12 months
Reviewed on 2019/05/01
Review Source: Capterra

Overall, the app is great! I use it mainly as a digital back up for my pen and paper appointment book. It is convenient to send reminders once everyone is in the system. I do not use it for payments yet, but may try it in the future.

Pros

Form all the scheduling apps that I tried, Setmore is the friendliest to use. The UI is good, easy to navigate, and visually pleasing.

Cons

I have some issues with text reminders. The default reminders are set to a format where date and time of the appointment are listed backwards. I am assuming that it is the UK format but there should be a way to change the default text even in a free version. Another improvement that can be made is for the app to simply take the phone numbers from the existing contact list on my phone instead of me entering client's phone number into the app with each new client. I end up entering them twice; once into my contact list and then again into the contact list of Setmore. An option to scan the contact list would be great. I would also suggest the addition of another color scheme for the app. It's a bit bland for my taste.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10

Setmore Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free version:
- unlimited appointments
- unlimited customers
- unlimited services
- up to 20 staff members

Premium version: $25 / month
- Free version features (white label)
- Google Cal sync
- SMS reminders
- Recurring appointments
- Online payments
- Recurring classes

Live Booking (US & Canada): $89 USD / month

Setmore Features

  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Customizable Branding
  • Electronic Payments
  • Social Media Integration
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Custom Fields
  • Customer Database
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics

Additional information for Setmore

Key features of Setmore

  • Appointment management
  • Approval process control
  • Automated email alerts
  • Automated scheduling
  • Automatic notifications
  • Automatic reminders
  • Booking management
  • Calendar management
  • Calendar sync with Google
  • Class booking management
  • Customer facing booking page
  • Customer management
  • Customizable branding
  • Drag & drop scheduling
  • Email reminders
  • Event scheduling
  • Interview scheduling
  • Online debit/credit card payments
  • Online payments
  • Ratings & reviews
  • Recurring tasks
  • SMS reminders
  • Sales integration
  • Staff calendars
  • Third party integration
  • Time management
  • Website management
  • Widgets
  • With Facebook & Instagram
  • iOs & Android app

Benefits

  • Synchronisation: let Setmore syncs with your Google Cal, iCal or other calendar app to make sure you never forget a meeting.

  • Self-booking: Setmore integrates directly to your website or Facebook page and save time by letting your customers self-book their appointments at their prefered time slot. Add the Setmore website widget to facilitate your customers' online bookings.

  • Payment : process online card transactions through Setmore to finalize an appointment booking and thus reduce no-shows and avoid payment problems. You can also record cash transactions in the app.

  • Reviews : with Setmore you can display your customers' reviews and ratings on your website, to make sure you conclude your sales.

  • Integrations : Setmore was designed to let you integrate your schedule with many other popular apps, like Facebook, MailChimp, WordPress, etc. So you can get the most of your appointments calendar.

  • Setmore FAQs

    Below are some frequently asked questions for Setmore.

    Q. What type of pricing plans does Setmore offer?

    Setmore offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Free, Subscription

    Free Trial: Not Available

    Free version:
    - unlimited appointments
    - unlimited customers
    - unlimited services
    - up to 20 staff members

    Premium version: $25 / month
    - Free version features (white label)
    - Google Cal sync
    - SMS reminders
    - Recurring appointments
    - Online payments
    - Recurring classes

    Live Booking (US & Canada): $89 USD / month

    Q. What are the main features of Setmore?

    Setmore offers the following features:

    • Appointment management
    • Approval process control
    • Automated email alerts
    • Automated scheduling
    • Automatic notifications
    • Automatic reminders
    • Booking management
    • Calendar management
    • Calendar sync with Google
    • Class booking management
    • Customer facing booking page
    • Customer management
    • Customizable branding
    • Drag & drop scheduling
    • Email reminders
    • Event scheduling
    • Interview scheduling
    • Online debit/credit card payments
    • Online payments
    • Ratings & reviews
    • Recurring tasks
    • SMS reminders
    • Sales integration
    • Staff calendars
    • Third party integration
    • Time management
    • Website management
    • Widgets
    • With Facebook & Instagram
    • iOs & Android app

    Q. Who are the typical users of Setmore?

    Setmore has the following typical customers:

    Freelancers, Small Business

    Q. What languages does Setmore support?

    Setmore supports the following languages:

    Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Setmore offer?

    Setmore has the following pricing plans:

    Free, Subscription

    Q. Does Setmore support mobile devices?

    Setmore supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Setmore integrate with?

    Setmore integrates with the following applications:

    Cognito Forms, Constant Contact, Cyfe, Egnyte, Infusionsoft, Insightly, PageCloud, Slack, Smith.ai Live Website Chat, Zendesk

    Q. What level of support does Setmore offer?

    Setmore offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support