Heartland Retail

4.3 (72)
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Cloud-based POS and retail management solution

About Heartland Retail

Heartland Retail (formerly Springboard Retail) is a cloud-based POS and retail management system designed for retailers, by retailers. Built with multi-site, multi-channel brands & retailers’ requirements in mind, Heartland Retail allows them to deliver seamless service to every customer the same way, no matter where or how they shop. With real-time inventory management, detailed custom reporting, open APIs for extensive customization, and portability across platforms and devices, Springboard Retail is easy to use, quick to get started with and loved by its users for making their jobs easier.

Using Heartland Retail’s mobile POS to reclaim valuable in-store square footage for better merchandise displays and engage with customers at the point of decision. With Heartland Retail's customer dashboard, retailers can track key customer buying habits to make smarter suggestions and better serve their customers in the omni-channel retail industry. Heartland Retail places actionable real-time data in the hands of every person who needs it--from sales associates to the CEO--giving retailers better control over sales and profitability


Key benefits of Heartland Retail

  • Make better business decisions with real-time data and analytics with robust custom reporting

  • Get a 360° view of customers across all channels to engage with them intelligently

  • Robust inventory management that gives users the visibility to stay agile and proactive

  • Advanced, but easy-to-use, purchasing and receiving tools enhance efficiency, saving users' time and money

  • Images

    Heartland Retail Software - Heartland Retail Point of Sale
    Heartland Retail Software - Heartland Retail Sales Dashboard
    Heartland Retail Software - Heartland Retail Customer Dashboard
    Heartland Retail Software - Heartland Retail Reporting
    Heartland Retail Software - Heartland Retail Item Table
    Heartland Retail Software - Heartland Retail Purchase Order
    Heartland Retail Software - Heartland Retail Sales Order
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    Heartland Retail video
    Heartland Retail Software - Heartland Retail Point of Sale
    Heartland Retail Software - Heartland Retail Sales Dashboard
    Heartland Retail Software - Heartland Retail Customer Dashboard
    Heartland Retail Software - Heartland Retail Reporting
    Heartland Retail Software - Heartland Retail Item Table
    Heartland Retail Software - Heartland Retail Purchase Order
    Heartland Retail Software - Heartland Retail Sales Order

    Not sure about Heartland Retail? Compare with a popular alternative

    Heartland Retail

    4.3 (72)
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    Starting Price

    US$80.00
    month
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    Pricing Options

    Free version
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    Features

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    Integrations

    3
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    Ease of Use

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    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4.3 /5
    (72)
    Value for Money
    3.8/5
    Features
    4.1/5
    Ease of Use
    4.3/5
    Customer Support
    4.2/5

    Already have Heartland Retail?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 72
    Ashley
    Overall rating
    • Industry: Fine Art
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Springboard Retail works for Wholesale Companies, too

    Reviewed on 2017/01/20

    We found Springboard Retail after searching for a program that can manage many elements of a...

    We found Springboard Retail after searching for a program that can manage many elements of a wholesale business all in one program. We started using it Summer of 2014. We are now able to manage our inventory that is in our office and out with sales reps and on consignment. Although there is no "consignment" part to the program, there's a workaround within the system that is fine. Since everything is in the cloud, we have access to this information anywhere and anytime, even on a mobile phone with the app. It is especially helpful at tradeshows. The reporting functions are amazing and show us very valuable information about sales and products and locations of products that we never had before. Each inventory item allows you to add images and customize as you need. You can duplicate items easily and set up frequently ordered items as needed. It does take some practice to learn everything, especially since we use the program from a wholesale view but once you figure everything out, it is very quick to use and invaluable to our company now. The support service always gets back to us right away if we have a question or problem (which isn't very often). My only issue is with our Quickbooks integration. The integration pushes invoices or credits over to Quickbooks from Springboard as journal entries but then you have to re-enter the invoice/credit specifics into Quickbooks in order to actually have the info/details in Quickbooks. Then we run a Quickbooks report to make sure we haven't missed any invoices. It is a bit time consuming and there is room for error if you forget to enter in an invoice or mistype something. Springboard has said they are working on a better way to handle this but we haven't received any details yet. This one issue is small compared to the positives of the software. I would highly recommend it to any business that needs to manage inventory in one or many locations and is looking for a great reporting system.

    Pros

    Manage inventory, run reports, invoice and credits, manage consignments -- everything is all in one program.
    It's mobile and in the cloud so we have access anywhere and anytime.
    Support always responds in a timely manner.

    Cons

    Quickbooks integration not the best, but works with a little effort.

    Seth
    Overall rating
    • Industry: Luxury Goods & Jewelry
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product, even better company

    Reviewed on 2018/03/05

    I consider it a great decision on our part to go with Springboard Retail. While I am able to list...

    I consider it a great decision on our part to go with Springboard Retail. While I am able to list some areas of opportunities for them, it is very reassuring to know that they constantly strive to improve their software based on client input. They actually really listen to feedback and many times act on it quickly if other clients can benefit from the change. This is refreshing. In my opinion, it would be challenging to find a better value or partnership on the market.

    Pros

    Ease of use - intuitive nature
    Support team - always feel as if we are partners working together
    Dynamic Reporting
    Easy to customize certain fields to fit business needs
    Real-time reporting and sales sales metrics
    Mobility - using ipads within the stores, viewing results via smartphone
    Integration - happy with the timeline, support, and ease
    Training - very easy to train on this software, love the training mode
    Knowledge base - this is such a big plus. The articles are current and easy to find quickly
    Search capability - this is easily overlooked, but being able to put in part of an item's name, number or description and find what you need is huge! Same with customer information.

    Cons

    Within the current software, I would like to be able to use a fiscal calendar vs the Gregorian calendar.
    Outside of software- although Springboard Retail is focusing on their core competencies, I do wish the following was available within the software and not through third parties:
    Time clock feature
    Loyalty/VIP Customer feature
    Integrated payment - we use Clover and integrate

    Shannon
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    A Constant Problem!! Terrible POS SYSTEM with NO SUPPORT

    Reviewed on 2021/12/02

    Terrible! I have been having continual issues with being able to take credit card payments without...

    Terrible! I have been having continual issues with being able to take credit card payments without the entire system crashing and I've been working with their tech support for over a month now on this issue with NO RESOLUTION. They can't fix it or won't fix it and I am left having to uninstall and reinstall my credit card terminals multiple times a day in order to keep ringing sales. As soon as Q4 is over I will be shopping for a new system. This company is terrible.

    Pros

    When I first subscribed in 2017 it was Springboard and the user interface for my sales associates was much simpler than other programs. Easy to learn, easy to use and the sales transaction level. BUT, it never works so the ease of use is irrelevant because my associates are constantly fixing technical issues and communication errors that Heartland will not fix.

    Cons

    The integration with quickbooks is terrible! It will only integrate to QBO and even then, it has taken me 4 years to work out all of the integrations issues. My accountant hates Heartland because it is not sophisticated enough on the back end to track the inventory costs, fees, taxes, to maintain proper accounts. Clearly the designers never worked in the operations or accounts payable parts of retail.

    Darren
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    DLM Supply

    Reviewed on 2016/11/22

    I have been very pleasantly surprised about how well Springboard has worked out for our Men's...

    I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've also come to appreciate the support system that is built in. There is a message board available to submit requests/questions and the follow through has been pretty good. They have listened to some of our feature requests and I have noticed a couple of them were implemented on the following system update (which they also do frequently). We are currently working on getting our website up and running on Shopify, and the integration is working great in terms of syncing inventory.

    Pros

    Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive.

    User friendly interface on the POS. Very easy to teach to new users.

    Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting.

    Ipad app works well

    Cons

    There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine.

    I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration.

    Definitely pricier than the competition, but you get bang for the buck.

    Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others.

    Wish there was an iPhone app, a little hard to view on the iPhone browser.

    Neil
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    The people make this great

    Reviewed on 2016/04/16

    Folks,
    I have been in the POS purchasing line of work now for 20 years, or so it seems. I...

    Folks,
    I have been in the POS purchasing line of work now for 20 years, or so it seems. I originally had an MS-DOS based system that could not properly communicate to the head office, it also cost a fortune. Then I went with QB POS. It pretty good, but the customer service sucked and it had lots of limitations, and again communication problems. I tried of few of the first of the cloud based solutions, which were problemed with small companies who grew too fast and again terrible customer service. I was at my wits end after dealing with Amazon. Then one day while I was miserating about my situation on my daily search for a pos system that could deal with apparel in a decent way, I found Runit Realtime. I kind of liked it, even though it cost a fortune for .............. I told the sales manager that I wanted to go with it. He never called me back, or emailed. Oh well. I finally learned, if the customer service sucks, don't bother with the company. Then I found Springboard. The sales folks at Springboard answered all of my questions, and phone calls, and emails. It seemed to be too good to be true, but I was desperate. They hooked me up!!! I am pretty well versed with IT and I set it up with a couple of quick uploads. As time went along I came to know the support staff. Derek, the support bossman, has his act together. It is a small team and they all know who I am. I have made some suggestions to them, and they roll out the coding in a few weeks. These guys are on the ball. Right now, I am awaiting the roll out of pictures on my reporting. This is breakthrough technology for a small company, or any company to deliver this kind of reporting. It is amazing!!! My numbers are up last month 206% of previous year due to my ability to better manage my buys and reporting. I have asked them to look into doing multichannel. They seemed interested. As for now, they have an API with Shopify. I set up my site by myself. It looks great and is easy as pie. I think they have a free month. Anyways, I am not on their sales team, but I feel like I should be. Springboard is what it is named. It has springboarded me towards easier living and more money. I don't often write review, but for this program I do believe it will benefit those who read reviews and will definitely those who sign up. Good luck with your POS, ( we all know what POS stand for, usually Piece of Sh*t). With Derek and his team it is more like Program of Support!

    Showing 5 reviews of 72 Read all reviews

    Heartland Retail FAQs

    Below are some frequently asked questions for Heartland Retail.

    Heartland Retail offers the following pricing plans:

    • Starting from: US$80.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Standard: $79/month, billed annually; $89/month, billed monthly (per selling station) Professional: $119/month, billed annually; $139/month, billed monthly (per selling station) Enterprise: $179/month, billed annually; $199/month, billed monthly (per selling station) Contact Heartland Retail for further pricing information.

    Heartland Retail has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Heartland Retail supports the following languages:

    English

    Heartland Retail supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Heartland Retail integrates with the following applications:

    Adobe Commerce, QuickBooks Online, Shopify

    Heartland Retail offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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