KEY2ACT

KEY2ACT

Event-driven service management for mechanical systems

3.7/5 (8 reviews)

KEY2ACT Overview

Signature is an end-to-end business management solution designed for the unique needs of specialty trades organizations. Signature, built on Microsoft Dynamics GP, delivers the accurate financial information you need to analyze profitability, regulate cash flow and increase sales. Signature includes the following components:

Job Cost enables companies to keep projects and jobs on time, on budget and on task, whether you’re in the office or in the field. Job Cost allows users to manage estimates and forecasts, change orders, and control relationships with subcontractors.

Service Management offers complete work order management that helps specialty trade organizations deliver the right service the first time. Service Management is built for businesses that want to manage maintenance and repair processes more profitably, and includes contract management, quoting, invoicing and more.

Equipment Management allows users to access asset-level financials and to track status, location and utilization of equipment. Equipment Management enables users to log usage and measurement data, record equipment details and manage preventive maintenance.

TimeTrack provides a single point of entry for employees to post time and expenses to jobs and service calls, allowing supervisors and project managers to easily analyze and monitor ongoing labor costs.

MobileTech is a mobile solution designed to connect field staff with the back office. MobileTech enables field workers to manage service calls and job appointments, access full customer and equipment history, and capture opportunities for additional work.

Graphical Schedule Board is a drag-and-drop scheduling tool that enables dispatchers to get the right resources to the right appointment at the right time. GSB lets users create new appointments and activities, view important customer and call notes, and easily update the schedule as needed.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United States

Supported Languages

English

KEY2ACT Reviews

Overall rating
3.7/5
63% positive reviews
3
Excellent
2
Very good
1
Average
2
Poor
0
Terrible
Serge S.

Great software for service management

Used Daily for 2+ years
Reviewed on 2018/01/19
Review Source: Capterra

Better management of our service department.

Pros

First and foremost, it is integrated with our Dynamics GP software which is a must for us. It also does very well all parts of service management : Service calls, Service contracts, ...

Cons

Some components (such as mobile workers) can become very expensive. With the Dynamics GP integration, it is a complex solution which takes knowledgeable people to deploy and maintain.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Mary G.

two sides of the same coin for KEY2ACT

Reviewed on 2015/10/29
Review Source: SoftwareAdvice

Pros

KEY2ACT functionality for Job Cost Accounting and Field Service Managemernt is robust overall and it's integration with Dynamics GP is a plus.

Cons

KEY2ACT Consultants are a hit or a miss. you don't know if you have a good one until it is too late. Even though the functionality is overall robust it is still limit in addressing industry specific needs. These industry specific needs often require expensive customization with the product.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Kyle K.

Key2Act, formerly Wennsoft, has an ok GP based product but this is on their CRM product - which is not good

Used Daily for 2+ years
Reviewed on 2018/01/23
Review Source: SoftwareAdvice

This unfortunately gave Dynamics CRM a bad name which is does not deserve. It truly comes down to the partner and this one and the solutions cannot be trusted.

Pros

Key2Act used to be a great standup firm that would stand behind it's product, provide solid solutions and be visionairy. When they transitioned to Key2Act and changed ownership, it changed the culture and product dramatically.

Cons

Since changing to Key2Act, we turned off the CRM based solution not only because they could not code or support it any longer but also, they completely lost interest. Gone are the phrases of being a partner and doing this together and only, how much is our budget to do anything. They have become very disappointed and from the others on the same product, have abandoned and removed it aswell.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10
Kevin F.

Integration of job cost module and MS Great Plains.

Reviewed on 2015/11/05
Review Source: SoftwareAdvice

Pros

Tightly integrates job modules to Great Plains as well as mobile products that are not part of the Microsoft GP package. Service packs, hot fixes and tiered support levels are fast and effective. This vendor works well with their client base.

Cons

This vendor has went through a few organizational changes in the past several years.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Beth R.

Easy to use!

Reviewed on 2015/10/29
Review Source: SoftwareAdvice

Pros

The software is fairly intuitive and easy to use. We have had this product for over 8 years now and the employees at KEY2ACT are like family.

Cons

In most recent years, the software releases seemed to be rushed and while adding features, seemed to be to the detriment of other features. They have since been purchased by a company that has helped them to refocus the product - a major plus!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

KEY2ACT Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Please contact WennSoft for pricing.

KEY2ACT Features

  • Inventory Tracking
  • Invoice Management

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for KEY2ACT

Key features of KEY2ACT

  • By skill set, service area, technician, etc.
  • Customer self-service
  • For field technicians
  • Own unique portal
  • Records, documents, comments, etc.
  • Track required equipments and resources
  • Track the status of every call

KEY2ACT FAQs

Below are some frequently asked questions for KEY2ACT.

Q. What type of pricing plans does KEY2ACT offer?

KEY2ACT offers the following pricing plans:

Free Trial: Not Available

Please contact WennSoft for pricing.

Q. What are the main features of KEY2ACT?

KEY2ACT offers the following features:

  • By skill set, service area, technician, etc.
  • Customer self-service
  • For field technicians
  • Own unique portal
  • Records, documents, comments, etc.
  • Track required equipments and resources
  • Track the status of every call

Q. Who are the typical users of KEY2ACT?

KEY2ACT has the following typical customers:

Large Enterprises, Mid Size Business, Public Administrations

Q. What languages does KEY2ACT support?

KEY2ACT supports the following languages:

English

Q. What type of pricing plans does KEY2ACT offer?

We do not have any information about what KEY2ACT pricing plans

Q. Does KEY2ACT support mobile devices?

We do not have any information about what devices KEY2ACT supports

Q. What other apps does KEY2ACT integrate with?

We do not have any information about what integrations KEY2ACT has

Q. What level of support does KEY2ACT offer?

KEY2ACT offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support