Zoho Forms

Pros

I LOVE how easy it is to not only get started making online forms, but also how easy it is to manage and expand those forms for ANYONE, even those with know website development experience. I use this system for customers that need to manage their own forms, or customers that use their forms for more than just contacting people - like eCommerce or appointments. The free version does a lot of stuff and is great for small businesses that need a little help, but the paid versions also do SO much more! The form builder is also AMAZING and unlike most others, allowing even a novice to make an interactive form.

Cons

The ONLY thing I don't like about this system is how expensive things can get once you outgrow the free version. There is a HUGE gap between the free version and the first paid version, not only in the number of monthly submissions but also the price is a bit high too.

Pros

We wanted a form creator that allowed us to create different types of forms for internal use. We've got sales contact forms for our salesmen to use on the road when meeting new customers. We've got forms for our production employees to submit when they have damages. All the forms send automaticaion notifcations to the proper people, and are store in the easily accessible database online. This is exactly what we needed.

Cons

I wish they had more templates. We never use the exact templates, but use them and edit to fit our needs. The template selection is pretty sparse though, and would love to see more options.

Pros

We used ZOHO Forms as an RSVP to a Poker Tournament and Open house. I loved how easy it was to set up the original form for our guests and that we could use PayPal to have them pay for their buy in to the tournament and even donate to our chosen charity. Most important was the help we got from ZOHO Forms from support when we wanted to add a few features that were a little more intricate than the norm. Manish went over and above to help up get the form exactly as we wanted it. He was really professional and knew the software like he'd written it. His help was worth the cost all alone.

Cons

I think the help feature could be a little more user friendly and just a note that if you call ZOHO, there is no option for help with ZOHO forms. I had to choose the CRM option and get them to get me to someone that could help.

Pros

Everytime I think I've uncovered all the gems that Zoho has to offer, such as two of my favorites, Contact and Writer, I discover another one.

Don't think that Google Forms is the best free solution for complex forms out there. Zoho Forms beats it by a mile.

Zoho Forms offers unique fields not available on any other free platform solution. My favorites of these are:

The draggable progress bar
The Matrix Choice, offering the possibility of very complex responses
Image Upload

Zoho Forms also offers very cheap way to accept payments via Stripe, PayPal, 2CheckOut, RazorPay, starting at an unbelievable 96 bucks a year through Zoho Payments. This option is ideal for small online businesses.

Forms can be embedded into WordPress via a native forms plugin, which is still being updated. (I haven't tested it however. It's only got 3 stars on the repo.)

Forms integration is second to none. Includes Google Sheets integration and Zapier.

Cons

Adding fields can be a bit slow on underpowered machines. But that's about the only con I can think of.

Pros

Ease of use, easy to build forms and great resources to get started

Cons

Customer service took a little longer than expected, but were very helpful