Outreach

Sales Engagement Platform

4,5 /5 (220 reviews) Write a Review!

Outreach Overview

What is Outreach?

Outreach is an intuitive sales automation platform. Based on "sequences", the application helps sales teams set up email campaigns & touchpoints based upon any number of criteria that they choose. Teams can create a sequence of emails & calls to put every single prospect through.

Outreach helps sales teams to proficiently handle all of their prospects, no matter how many there are. Outreach notifies sales teams when leads reply to messages and schedules those who replied, for the next touchpoint or step in the sequence. It even detects the best performing times of the week to send emails and then schedules email campaigns accordingly.

Outreach's analytics features allow sales teams an overview of their activities and performance. Thanks to Outreach's sequence analytics, team members can learn exactly where every prospect is within the communication funnel and managers can observe each team member's performance.

Outreach Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact Outreach for pricing information.


Outreach Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Sequence steps on Outreach
The activity of a prospect on Outreach
Send an email to a prospect with email templates on Outreach
Outreach video Outreach screenshot: Sequence steps on Outreach Outreach screenshot: The activity of a prospect on Outreach Outreach screenshot: Send an email to a prospect with email templates on Outreach

Outreach Reviews

Outreach Reviews

Overall rating
4,5
/
5
Excellent
128

Very good
73

Average
15

Poor
3

Terrible
1

Value for Money
4,3
Features
4,4
Ease of Use
4,2
Customer Support
4,2
91% recommended this app
Scott E.

The best outbound sales platform, period.

This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package.

Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.


Lauren W.

Outreach is my favorite sales tool

I am a big fan of Outreach. I think all Sales, Marketing & Sales Development teams should use it. Automation is the future!


Verified Reviewer

Great for SDRS

They have fantastic customer service and a great knowledge base, I believe its called Outreach University for their customers. It is pretty intuitive to use at least at a baseline level. As an SDR its been great to have this added to our tech stack.


Brenda T.

Use of Outreach and support

Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!


Krist S.

Useful product!

With Outreach, we can achieve efficient growth with every interaction. great product that is simple to use.


Scott E.

The best outbound sales platform, period.

Used Weekly for 2+ years
Reviewed on 2017/10/10
Review Source: Capterra

This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package.

Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.

Pros

I love that this software is so heavily focused on outbound sales. This isn't marketing software that you can adapt to sales, this is software created and built for sales organizations. That fact is very obvious in the way they implement their features.

Outreach always leads the way in terms of feature innovation, and they continue to offer the best outbound email settings to truly automate your process. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again.

Something they also do better than anyone is their task management. I frequently have a task as a step in a sequence (I.e. Connect with the person on LinkedIn), and when a prospect hits that stage it creates a task in the system. This happens hundreds of prospects at a time, but when you start your tasks it takes you into this workflow that lets you call/email/take notes on the action and just click next to take you to the next one. Really lets you get in the flow, and is an amazing tool for inserting a manual task into a sequence that you can still get through quickly.

Some examples of awesome features include:

1) Auto resume OOO
2) Fallback text in the templates
3) Automatically skip holidays
4) Phone call integration so you don't have to leave the app

Cons

I don't know that there are any cons. The only one that I can imagine is that when you start fresh on the system, the interface can be a little bit daunting. There are actually a lot of settings, and if you don't understand the hierarchy or what you use for what, it can get very complicated.

Thankfully they have good customer support and a LOT of good documentation, so it's not that bad if you spend some time learning it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lauren W.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Outreach is my favorite sales tool

Used Daily for 2+ years
Reviewed on 2019/09/30
Review Source: Capterra

I am a big fan of Outreach. I think all Sales, Marketing & Sales Development teams should use it. Automation is the future!

Pros

I love the ease of use. I work with many people new to sales, new to our industry and they fall in love with outreach. It automates our sales strategy. It helps us follow a cadence or campaign on emailing, calling, sending a LinkedIn message, etc. Without it, we would struggle to follow up with our clients.

Cons

There are some small things that I don't like with Outreach. Things get stuck in failed & pending states and you are not notified... These are usually found too late as well. Wish there was more of an aggressive notification when things happen that we should be aware of. Also - I would love for them to build out their interface better for closing roles and marketing roles. We have it for our SDRs but would struggle to have marketing and account executives use the tool at the same time.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Education Management
Company size: 51-200 Employees

Great for SDRS

Used Daily for 6-12 months
Reviewed on 2020/12/17
Review Source: Capterra

They have fantastic customer service and a great knowledge base, I believe its called Outreach University for their customers. It is pretty intuitive to use at least at a baseline level. As an SDR its been great to have this added to our tech stack.

Pros

Handling your outbound and inbound efforts via Outreach has made things much easier. Before we were using Yesware and although it was affordable the user design and analytics left a lot to be desired. With outreach we can see what sequences are performing the best, which email templates get the highest response, and even when the best time to send emails are. We are also easily able to A/B test within sequences or copy sequences that are working well for other Reps and duplicate. It has made it easy for me to increase how much outbound I am able to do and made it so I can target specific personas easily. I tend to work out of Outreach way more than I work out of Salesforce as an SDR.

Cons

I feel that there are still features I do not understand within Outreach that I might be able to use more effectively. If they could guide the user more to make sure we are leveraging more of the software I think that would add to it. One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Brenda T.
Industry: Computer Software
Company size: 51-200 Employees

Use of Outreach and support

Used Daily for 1+ year
Reviewed on 2019/07/08
Review Source: Capterra

Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!

Pros

It's pretty easy to use and figure out. Not much help is needed to make it work.

Cons

Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Krist S.
Industry: Financial Services
Company size: 1 001-5 000 Employees

Useful product!

Used Daily for 2+ years
Reviewed on 2020/10/29
Review Source: Capterra

With Outreach, we can achieve efficient growth with every interaction. great product that is simple to use.

Pros

It allows you to ensure that every response that is interviewed face to face with the customer is highly productive. One platform to increase efficiency and effectiveness for Marketing, Sales Development, Closing and Success teams. Outreach provides fully customizable profiles and roles, and I love that it allows managers to lead their teams to success. In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.

Cons

Frankly, I haven't come across anything that I don't like. Very useful software. It gives you the chance to optimize the customer lifecycle for greater revenue and securely collaborate on a large scale. An excellent software that I find quite useful has nothing that I don't really like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,5/10
Based on 220 user ratings
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Outreach Pricing

Outreach Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact Outreach for pricing information.

Please contact Outreach for pricing information.

Value for Money
4,3/5
Based on 220 user ratings
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Outreach Features

Outreach Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,4/5
Based on 220 user ratings
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Categories

Additional information for Outreach

Additional information for Outreach

Benefits

  • The sequence tab allows teams customize their campaigns: they can set up when they want their messages to be delivered and how many touchpoints they want.

  • Outreach allows sales team members to A/B test their sales campaigns. Email messages, templates or even whole campaigns can be tested.

  • To prevent any member of the sales team from making a mistake, Outreach automatically safeguards sequences before sending them out. Administrators can also set limits and control anything before it is sent out.

  • Sales teams can add notes and details on any lead description in Outreach and it will automatically sync with Salesforce.

  • Outreach integrates with Gmail & Microsoft Exchange so that sales teams can communicate with leads directly. They can communicate via their email inbox and access their Outreach campaigns from anywhere.

  • Outreach FAQs

    Outreach FAQs

    Below are some frequently asked questions for Outreach.

    Q. What type of pricing plans does Outreach offer?

    Outreach offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please contact Outreach for pricing information.

    Q. What are the main features of Outreach?

    We do not have any information about Outreach features

    Q. Who are the typical users of Outreach?

    Outreach has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Outreach support?

    Outreach supports the following languages:

    English

    Q. Does Outreach support mobile devices?

    We do not have any information about what devices Outreach supports

    Q. What other apps does Outreach integrate with?

    Outreach integrates with the following applications:

    Built.io Flow, Campaign Monitor, DocSend, HubSpot Marketing Hub, Mailchimp, MoData, Panoply, PieSync, Robly, Tray.io

    Q. What level of support does Outreach offer?

    Outreach offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials