Outreach

Sales Engagement Platform

4,5 /5 (210 reviews) Write a Review!

Outreach Overview

What is Outreach?

Outreach is an intuitive sales automation platform. Based on "sequences", the application helps sales teams set up email campaigns & touchpoints based upon any number of criteria that they choose. Teams can create a sequence of emails & calls to put every single prospect through.

Outreach helps sales teams to proficiently handle all of their prospects, no matter how many there are. Outreach notifies sales teams when leads reply to messages and schedules those who replied, for the next touchpoint or step in the sequence. It even detects the best performing times of the week to send emails and then schedules email campaigns accordingly.

Outreach's analytics features allow sales teams an overview of their activities and performance. Thanks to Outreach's sequence analytics, team members can learn exactly where every prospect is within the communication funnel and managers can observe each team member's performance.

Outreach Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact Outreach for pricing information.


Outreach Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Sequence steps on Outreach
The activity of a prospect on Outreach
Send an email to a prospect with email templates on Outreach
Outreach video Outreach screenshot: Sequence steps on Outreach Outreach screenshot: The activity of a prospect on Outreach Outreach screenshot: Send an email to a prospect with email templates on Outreach

Outreach Reviews

Outreach Reviews

Overall rating
4,5
/
5
Excellent
121

Very good
70

Average
15

Poor
3

Terrible
1

Value for Money
4,3
Features
4,4
Ease of Use
4,2
Customer Support
4,2
91% recommended this app
Scott E.

The best outbound sales platform, period.

This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package.

Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.


Verified Reviewer

Great, but not perfect

Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.


Verified Reviewer

Great Sales Engagement Platform

So far the implementation and training team have been great. The product is reliable and really helping our team work faster.


Brenda T.

Use of Outreach and support

Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!


Verified Reviewer

The Best Productivity/Follow-up Tool

I think if your in a fast paced organisation that need to follow-up with a large amount of leads, it will help automate and save your employees a lot of time.


Scott E.

The best outbound sales platform, period.

Used Weekly for 2+ years
Reviewed on 2017/10/10
Review Source: Capterra

This software is responsible for revolutionizing our outbound sales process, and it will continue to be the best tool for us for years to come. I've evaluated other options but always came back to Outreach because it's the full package.

Outbound sales is extremely scalable with this platform, and running a sales org on it is amazingly easy to manage.

Pros

I love that this software is so heavily focused on outbound sales. This isn't marketing software that you can adapt to sales, this is software created and built for sales organizations. That fact is very obvious in the way they implement their features.

Outreach always leads the way in terms of feature innovation, and they continue to offer the best outbound email settings to truly automate your process. You can drop 1000 prospects into a sequence, throttle it to send 100 per day, set it to resume OOO replies after a few days, and set it and forget it. Just set up a schedule, make sure you exclude national holidays, and you don't have to touch it ever again.

Something they also do better than anyone is their task management. I frequently have a task as a step in a sequence (I.e. Connect with the person on LinkedIn), and when a prospect hits that stage it creates a task in the system. This happens hundreds of prospects at a time, but when you start your tasks it takes you into this workflow that lets you call/email/take notes on the action and just click next to take you to the next one. Really lets you get in the flow, and is an amazing tool for inserting a manual task into a sequence that you can still get through quickly.

Some examples of awesome features include:

1) Auto resume OOO
2) Fallback text in the templates
3) Automatically skip holidays
4) Phone call integration so you don't have to leave the app

Cons

I don't know that there are any cons. The only one that I can imagine is that when you start fresh on the system, the interface can be a little bit daunting. There are actually a lot of settings, and if you don't understand the hierarchy or what you use for what, it can get very complicated.

Thankfully they have good customer support and a LOT of good documentation, so it's not that bad if you spend some time learning it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Great, but not perfect

Used Daily for 6-12 months
Reviewed on 2019/06/26
Review Source: Capterra

Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional.

Pros

Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them.

It's also great at helping keep me organized in terms of tasks I need to follow up on like calls.

They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over.

Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team.

Cons

There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view.

Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Great Sales Engagement Platform

Used Daily for 1-5 months
Reviewed on 2020/09/09
Review Source: Capterra

So far the implementation and training team have been great. The product is reliable and really helping our team work faster.

Pros

Outreach makes it easy for my sales reps to take action on leads. There are ways to automate many steps they would have to do manually, thereby giving them more opportunity to focus in other areas. Outreach is very customizable.

Cons

Setup is complicated. It isn't just "plug and play". Until you spend a decent amount in the product, it is hard to remember how to get to everything.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Brenda T.
Industry: Computer Software
Company size: 51-200 Employees

Use of Outreach and support

Used Daily for 1+ year
Reviewed on 2019/07/08
Review Source: Capterra

Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!

Pros

It's pretty easy to use and figure out. Not much help is needed to make it work.

Cons

Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: E-Learning
Company size: 501-1 000 Employees

The Best Productivity/Follow-up Tool

Used Daily for 2+ years
Reviewed on 2020/07/26
Review Source: Capterra

I think if your in a fast paced organisation that need to follow-up with a large amount of leads, it will help automate and save your employees a lot of time.

Pros

The best feature of the tool is that it saves the most important resource in our world - 'TIME', especially in the sales function an important part of the job is to follow-up with potential prospects/leads.

Outreach help me focus on what matters the most (being productive) and focus less on simple tasks such as follow-up emails, logging tasks. Just creat a sequence, use the custom tabs if need be) and then emails go out periodically (you can decide the schedule and content). JUST LOVE IT

Cons

I think the app is very flexible, there are so many features and depending on your organisation you might have some features restricted. I would recommend reading their blogs (there are quite a few functionalities and features that you might want to use but never realize they were already there)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,5/10
Based on 210 user ratings
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Outreach Pricing

Outreach Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact Outreach for pricing information.

Please contact Outreach for pricing information.

Value for Money
4,3/5
Based on 210 user ratings
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Outreach Features

Outreach Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,4/5
Based on 210 user ratings
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Categories

Additional information for Outreach

Additional information for Outreach

Benefits

  • The sequence tab allows teams customize their campaigns: they can set up when they want their messages to be delivered and how many touchpoints they want.

  • Outreach allows sales team members to A/B test their sales campaigns. Email messages, templates or even whole campaigns can be tested.

  • To prevent any member of the sales team from making a mistake, Outreach automatically safeguards sequences before sending them out. Administrators can also set limits and control anything before it is sent out.

  • Sales teams can add notes and details on any lead description in Outreach and it will automatically sync with Salesforce.

  • Outreach integrates with Gmail & Microsoft Exchange so that sales teams can communicate with leads directly. They can communicate via their email inbox and access their Outreach campaigns from anywhere.

  • Outreach FAQs

    Outreach FAQs

    Below are some frequently asked questions for Outreach.

    Q. What type of pricing plans does Outreach offer?

    Outreach offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please contact Outreach for pricing information.

    Q. What are the main features of Outreach?

    We do not have any information about Outreach features

    Q. Who are the typical users of Outreach?

    Outreach has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Outreach support?

    Outreach supports the following languages:

    English

    Q. What type of pricing plans does Outreach offer?

    Outreach has the following pricing plans:

    Subscription

    Q. Does Outreach support mobile devices?

    We do not have any information about what devices Outreach supports

    Q. What other apps does Outreach integrate with?

    Outreach integrates with the following applications:

    Built.io Flow, Campaign Monitor, Datanyze, DocSend, Mailchimp, MoData, Panoply, PieSync, Robly, Tray.io

    Q. What level of support does Outreach offer?

    Outreach offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials