About Outreach

Outreach is an intuitive sales automation platform. Based on "sequences", the application helps sales teams set up email campaigns & touchpoints based upon any number of criteria that they choose. Teams can create a sequence of emails & calls to put every single prospect through.

Outreach helps sales teams to proficiently handle all of their prospects, no matter how many there are. Outreach notifies sales teams when leads reply to messages and schedules those who replied, for the next touchpoint or step in the sequence. It even detects the best performing times of the week to send emails and then schedules email campaigns accordingly.

Outreach's analytics features allow sales teams an overview of their activities and performance. Thanks to Outreach's sequence analytics, team members can learn exactly where every prospect is within the communication funnel and managers can observe each team member's performance.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Outreach

Key benefits of Outreach

  • The sequence tab allows teams customize their campaigns: they can set up when they want their messages to be delivered and how many touchpoints they want.

  • Outreach allows sales team members to A/B test their sales campaigns. Email messages, templates or even whole campaigns can be tested.

  • To prevent any member of the sales team from making a mistake, Outreach automatically safeguards sequences before sending them out. Administrators can also set limits and control anything before it is sent out.

  • Sales teams can add notes and details on any lead description in Outreach and it will automatically sync with Salesforce.

  • Outreach integrates with Gmail & Microsoft Exchange so that sales teams can communicate with leads directly. They can communicate via their email inbox and access their Outreach campaigns from anywhere.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Outreach

    Images

    Outreach Software - Sequence steps on Outreach
    Outreach Software - The activity of a prospect on Outreach
    Outreach Software - Send an email to a prospect with email templates on Outreach
    View 4 more
    Outreach video
    Outreach Software - Sequence steps on Outreach Outreach Software - The activity of a prospect on Outreach Outreach Software - Send an email to a prospect with email templates on Outreach

    Features

    Total features of Outreach: 48

    • API
    • Activity Dashboard
    • Activity Tracking
    • Audio/Video Recording
    • Auto-Dialer
    • Calendar Management
    • Call List Management
    • Call Recording
    • Collaboration Tools
    • Contact Management
    • Content Delivery
    • Dashboard
    • Data Management
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Templates
    • Engagement Tracking
    • For Sales Teams/Organizations
    • Interaction Tracking
    • Lead Capture
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Meeting Management
    • Opportunity Management
    • Performance Management
    • Performance Metrics
    • Pipeline Management
    • Predictive Analytics
    • Proposal Management
    • Prospecting Tools
    • Real Time Notifications
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Sales Onboarding & Training
    • Sales Reports
    • Sales Trend Analysis
    • Scheduling
    • Source Tracking
    • Task Management
    • Task Scheduling
    • Third Party Integrations
    • User Management
    • Workflow Management

    Alternatives

    SalesLoft

    4,3
    #1 Alternative to Outreach
    Salesloft is a cloud-based sales engagement platform that helps sales teams to automate sales plays, access coaching...

    Mixmax

    4,5
    #2 Alternative to Outreach
    Mixmax is an email communication & sales productivity application designed to help businesses convert prospects into...

    HubSpot CRM

    4,5
    #3 Alternative to Outreach
    Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

    Yesware

    4,3
    #4 Alternative to Outreach
    How sales teams do meaningful email outreach at scale.

    Reviews

    Overall rating

    4,5 /5
    (255)
    Value for Money
    4,3/5
    Features
    4,4/5
    Ease of Use
    4,2/5
    Customer Support
    4,2/5

    Already have Outreach?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 255
    Nate E.
    Overall rating
    • Industry: Computer Software
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best sales sequencing tool on the market, hands down

    Reviewed on 2021/01/31

    Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least...

    Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.

    Pros

    At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.

    Cons

    Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.

    Shaun H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My favorite tool out there

    Reviewed on 2022/01/16

    Overall A+++. I've been using Outreach for 4+ years, and that's a mix of end user and administrator....

    Overall A+++. I've been using Outreach for 4+ years, and that's a mix of end user and administrator. I love it and will bring it with me to my next company.

    Pros

    I first used Outreach as an SDR and loved the tool so much that I wanted to help improve and customize it. Later I joined the team that administered the tool, and was in charge of Outreach customizations. I like that it's flexible and powerful. It can accomplish most things you want to from a outbound activity automation effort.

    Cons

    There are quirks to it at times such as bulk compose emails being sent out at 12am if you hit your limit the day before. It's also not the easiest tool for sales reps to pickup. Having a dedicated enablement person create sequences for sales to use would be ideal, otherwise expect to be on a couple calls with reps until they learn the tool.

    Verified Reviewer
    Overall rating
    • Industry: Financial Services
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Misled, big time.

    Reviewed on 2021/12/22

    My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was...

    My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was just below the bar.

    Pros

    Looks pretty, cheaper than some products but still expensive.

    Cons

    I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked to try all these different things that genuinely never worked. What’s the MOST disappointing this about all of this is I asked on numerous occasions if this issue was happening with any of outreaches other clients using outlook and outreach together, I was told definitively that it was not happening with ANY integrations and it was only my business that the issues were occurring. I’ve now moved to another company that use Outreach, and of course, the issue with the signature happens again. It’s clear that integrity is low in the business, I was made to believe that our case was so so rare, and I spent hours and hours trying to fix it. It may seem like such a simple thing, a picture in a signature not sending though, but the way I work and the standard the business sets, we looked low tied to new prospects with sloppy email looks.

    The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks.

    Alternatives Considered

    Mixmax and SalesLoft

    Reasons for Switching to Outreach

    Pricing, and MixMax did not have an integration with Outlook.
    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Great tool for automating repetitive tasks

    Reviewed on 2021/11/23

    Pros

    Easy to use, easy to scale and great tool to keep track of open tasks. Provides summary of engagement.

    Cons

    Sometimes, it was slow to load. Very rarely it also did not update the status of the leads correctly.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Outreach is great if used with integrations

    Reviewed on 2021/11/23

    Outreach is core to my outbound sales process. I also use the calendaring feature to have people...

    Outreach is core to my outbound sales process. I also use the calendaring feature to have people book time on my calendar.

    Pros

    I like outreach's ability to connect to Linkedin inMail and Vidyard - definitely use Outreach in tandem with other solutions to drive results. You'll hit a ceiling just using sequences.

    Cons

    There are a lot of features and it can be overwhelming at first. You're going to need a lot of enablement and training for the sales team to adopt.

    Showing 5 reviews of 255 Read all reviews

    Outreach FAQs

    Below are some frequently asked questions for Outreach.

    Outreach offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Please contact Outreach for pricing information.

    Outreach has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Outreach supports the following languages:

    English

    Outreach supports the following devices:

    Outreach integrates with the following applications:

    6sense, Chili Piper, Demandbase One, Dialpad, Drift, Gmail, Gong.io, HubSpot CRM, LeadIQ, LinkedIn Sales Navigator, Microsoft 365, Okta, RingCentral Contact Center, Salesforce Sales Cloud, Seismic, Sendoso, Terminus, Vidyard, ZoomInfo

    Outreach offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

    Related categories

    See all software categories found for Outreach.