Jotform

4.6 (1,983)
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Powerful Forms Get It Done

About Jotform

The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.

Offline data collection. Whether you’re in the field, on a mountain, or flying over the sea, gather important information offline — with no internet connection.

Advanced form fields. Take advantage of advanced form fields, such as geolocation, voice recording, and e-signatures to get more complete data for your business.

Kiosk mode. Kiosk mode allows multiple people to fill out a form over and over again on a single device. Use kiosk mode at trade shows or conferences to collect important information.

Assign forms. Assign forms to your teammates so they can access, fill out, view, and manage their responses.

Customize Notifications. Enable or disable notifications on your forms so you can cut through the noise and stay on top of what matters most.

Share your forms and submissions. Easily share your forms and form submissions via email, text, or through other apps.

Be sure to download it on the App Store or Google Play Store.


Key benefits of Jotform

Digitize your forms and surveys
- Save time and money with paperless forms.
- Generate, view, and edit forms.
- Collect and manage data instantaneously.

Collect data anytime & anywhere, even offline
- Fill out your forms and review submissions on the go without having to wait until you
have access to a computer.
- Once you are back online, Jotform syncs your data automatically.

No internet connection, Wi-Fi, or LTE data usage needed!

Advanced Form Fields
- GPS location capture
- QR code and barcode scanner
- Voice recorder
- Signature capture
- File upload
- Take photo

Run your forms and surveys in kiosk mode
- Enter kiosk mode to collect multiple submissions from a public or personal device.
- Lock down your app and turn your device into an online or offline survey station.
- Continue without locking to look at your other forms.
- Go from a completed survey to the start page automatically and securely.
- Perfect for trade shows, conferences, and fundraisers

Surveys display full screen — no toolbars or menus will be available.

Take action quickly with notifications
- Receive instant push notifications for each response
- Enable or disable notifications for specific forms

Collaboration with your team
- Share forms via email, text, and other mobile apps (Facebook, Slack, LinkedIn, etc.)
- Assign forms to members of your team to send and view responses
- Team members can access their forms without a JotForm account
- Take an action according to your team responses.

With Jotform Mobile Forms, you can quickly access every Jotform feature from your mobile device. New to Jotform? Here’s what you can do with the world’s easiest form builder:

Build Any Form in Seconds
- No coding skills required
- Drag-and-drop Form Builder
- 5,000+ customizable form templates
- If you need, login or sign up with your Google account
- Create registration forms, application forms, order forms, contact forms, sign-up forms, offline surveys, and more!

Automate Your Workflow
- Add conditional logic, calculations, and widgets
- Set up autoresponders for confirmation emails and reminders
- Generate analytics reports for your data

Connect with Your Favorite Apps
- Integrate with CRM software, email marketing lists, cloud storage, spreadsheets, and
payment processors
- Popular integrations: PayPal, Square, Google Calendar, Google Sheets, Airtable,
Dropbox, Mailchimp, Zoho, Salesforce
- Connect with thousands of more apps using JotForm’s Zapier integration

Collect Money Online
- Accept credit cards for one-time payments, recurring payments, and donations
- Integrate with 35 secure payment gateways, including PayPal, Square, Stripe, and
Authorize.Net
- No additional transaction fees

Publish Your Form Anywhere
- Copy and paste a short embed code into your web page HTML
- Embed on any web page, such as WordPress, Facebook, Blogger, Weebly, Squarespace,
and Wix

Protect Your Data
- 256-bit SSL encryption
- PCI DSS Level 1 compliance
- GDPR compliance


Images

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Not sure about Jotform? Compare with a popular alternative

Jotform

4.6 (1,983)
VS.

Starting Price

US$39.00
month
US$6.00

Pricing Options

Free version
Free trial
Free version
Free trial

Features

276
15

Integrations

89
No integrations found

Ease of Use

4.6 (1,983)
3.5 (8)

Value for Money

4.5 (1,983)
4.0 (8)

Customer Service

4.4 (1,983)
2.8 (8)
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Reviews

Overall rating

4.6 /5
(1,983)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.4/5

Already have Jotform?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1,983
Marie Joy
Marie Joy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is amazing and a must have!

Reviewed on 2024/05/09

Pros

Very easy to use. This allows us to customize and integrate several designs which is very efficient and definitely saves us more time. Gets the job done. The customer service is also pretty quick to respond and find solutions. I highly recommend it!

Cons

I have not yet encountered any issues with using Jotforms so far.

Response from Jotform

Hi Marie,
Thanks for the excellent review of our platform. We are delighted to know that it was easy for you to edit and customize your forms using our platform.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Heather
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

JotForm is Efficient and User Friendly!

Reviewed on 2024/05/21

Jotform has been extremely beneficial to my role as an Administrator. It's user-friendly software...

Jotform has been extremely beneficial to my role as an Administrator. It's user-friendly software that I can customize any way I like. I love the flexibility of choosing the theme, color, sequence of questions, types of questions, and the ease of sending out the form and having an auto set deadline for final submissions. It's been a real game changer for our organization and my role as the Construction Services Administrator. The import of information is also great because I can use excel to filter the responses and organize the data in easy-to-read format.

Pros

I love that I can customize everything from the color of the form to the types of questions I can ask (short answer, multiple choice, matrix style, etc...). Jotform really a One Size Fits All solution for our business.

We have several different departments and the Admin department uses it for builder surveys, voting on Building of the Year, ordering planners, equipment usge surveys, and more.

Personally, I use it to send information to our crews in the field. We have a lot of guys who are less familiar with technology and the customization of the form makes it easy to get all the information I need while making it easy on them. They love how straight-forward it is for the user. They click a link, answer questions, and submit!

I appreciate that I can create a custom link to the form.

I love how you can personalize it so much, we use our logo on all the forms we send which is a special touch.

It's super helpful that I can create a variety of forms and reuse them as needed. Some forms are used multiple times a month, and other forms are used annually; it's wonderful not to have to recreate them from scratch every time. They're just there when I need it.

It's so easy to import the responses into a spreadsheet for me to easily track and filter the responses.

Cons

I do find there is a bit of a learning curve as an Administrator of the program in trying to create the form. I sometimes get confused when trying to edit the different questions and how to do so. Sometimes it takes me quite a bit of trial and error to figure out how to change text in a specific form element, and other times, it takes me only seconds.

I also find the way the form shows responses to the matrix (multi-question) tables a bit confusing, as it jumbles all the answers into one cell/response. Thus, when I import to an excel sheet, it's almost like the questions do not separate, it puts all the answers in ONE CELL instead of a cell/column per answer. I don't like that because I have to go and modify it every time. The data collection portion is great, but the importation of data could use some work. However, I am referring to a specific type of data collection, not all are imported poorly.

Response from Jotform

Hi Heather,
Thanks for leaving us a positive review. We're thrilled to hear that our platform's customization features and ease of use are benefiting your diverse needs across different departments. It's fantastic to know that you like some of the features, including adding your logo to your forms. We're glad you were able to import your data to spreadsheet easily, and it's making your workflow more efficient.
Regarding your views on the Input Table data and how they currently appear on tables, I created a feature request for you at this link https://www.jotform.com/answers/15482381 and escalated it to our Developers team. I can agree that it would be beneficial and much easier to handle data when they are separated into each column rather than dump into a single column. If there are any updates, we’ll let you know here.
Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

William
William
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Buyer beware: JotForm API breaks and support is awful

Reviewed on 2021/09/30

Support is terrible and a deal breaker. We are moving to Gravity Form as a result.

Support is terrible and a deal breaker. We are moving to Gravity Form as a result.

Pros

The UI is pleasant for both the user and the integration. Setting it up was easy and getting it integrated with ActiveCampaign over the API wasn't difficult.

Cons

The support is a HUGE problem. We work in mental health and having client inquiries transmist can be a matter of life and death if someone is in crisis. We noticed we were not having contacts transfer some times and other times, parts of data which was mapped, wasn't transmitting and deals weren't being generated due to missing tags and data. This alarmed us and we reset the integration to no avail. We contacted support multiple times to find responses that regularly took 4-7 days and sometimes no response at all. It was infuriating and irresponsible on their side.

Alternatives Considered

Gravity Forms and Typeform

Reasons for Choosing Jotform

We had used ActiveCampaigns internal forms but they do not support conditional logic.

Switched From

ActiveCampaign

Reasons for Switching to Jotform

Typeform was much more expensive for HIPAA. Gravity Forms we had used in the past and it had worked but was less intuitive to implement.

Response from Jotform

Hi William,

Thanks for your honest feedback and we apologize for the lack or delayed assistance from the support team. We are surprised that you are not getting any help in a timely manner since we all replied to report tickets on the same day. Our average response time is between 1 to 4 hours. We have a support team working from different parts of the globe to provide 24/7 support. We kindly suggest checking your tickets on the web if you have not been notified via email. It's possible that the email notifications didn't go into your inbox. Anyway, if your issue is still not resolved, please contact us via our support contact form here https://www.jotform.com/contact/ so we can assist you further.

We'll look forward to your reply. Regards!

Doloris
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thanks from the little guys

Reviewed on 2024/03/15

Jotform is incredibly intuitive. And when it's not, the video and other tutorials and clear and...

Jotform is incredibly intuitive. And when it's not, the video and other tutorials and clear and direct. Easy!

Pros

The versatility - how easy it is to manage the flow of questions contingent on answers.

Cons

I am picky about design elements- too much white space.

Response from Jotform

Hi Doloris,
Thanks for taking the time to share with us your positive experience with our platform. We're grateful for your compliments. With regard to the question spacing, you can change it easily in the Form Designer. Check out this link for the guide: https://www.jotform.com/help/62-how-can-i-change-spacing-between-questions/. You can also further adjust any elements spacing in the form in the Advanced Designer.
If you have more questions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Michael
Overall rating
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Love Jotfrom

Reviewed on 2024/04/19

Pros

It's super easy to use in comparison. I can make versatile forms for various operations tasks/employee management. I can also use it form PDF forms I need filled out easier.

Cons

The "look" is not as customizable. I also wish a customer didn't have to click "start" to fill out a form.

Alternatives Considered

Cognito Forms

Switched From

HighLevel

Response from Jotform

Hi Michael,
Thanks for your positive review about our platform. We're glad the PDF Forms were really helpful for you.
With regard to the start button in the PDF form, you can remove that in the Settings in Form Builder. To do that, edit your PDF form in Form Builder then go to Settings and then uncheck "Show PDF thumbnail on the welcome page". You can preview the form after that, and you should be able to see the form right away without the welcome page.
If you have more questions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Showing 5 reviews of 1,983 Read all reviews

Jotform FAQs

Below are some frequently asked questions for Jotform.

Jotform offers the following pricing plans:

  • Starting from: US$39.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Jotform has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Jotform supports the following languages:

Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

Jotform supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Jotform integrates with the following applications:

2Checkout, AWeber, ActiveCampaign, Airtable, Akita, Apache Hive, Asana, Automate.io, Basecamp, BluePay, BlueSnap, Box, Braintree, Brevo, Callingly, Campaign Monitor by Marigold, CardConnect, Chargify, ClickUp, ClinchPad, Clover by First Data, Constant Contact, ConvertKit, Dropbox Business, Egnyte, EngageBay CRM, Evernote Teams, FTP Today, Freshdesk, GetResponse, GoCardless, GoToWebinar, Google Analytics 360, Google Calendar, Google Contacts, Google Drive, Highrise, HubSpot CRM, IFTTT, Insightly, Joomla, Keap, Klaviyo, Knack, Mad Mimi, Mailchimp, MailerLite, Make, MariaDB, Meta for Business, Microsoft Excel, Microsoft SQL Server, Mollie, MongoDB, OneDrive, OpenCRM, Oracle Aconex, PayJunction, PayPal, PayPal Invoicing, PayU, Paymo, Paysafe, Pipedrive, Podio, Salesforce CMS, Salesforce Platform, SendGrid, Skrill, Smartsheet, Solve CRM, Square Point of Sale, Stripe, Tray.io, Trello, Typeform, VerticalResponse, Weebly, WordPress, Worldpay, Wrike, Zapier, Zendesk Suite, Zoho CRM, Zoom Workplace, authorize.net, cybersource, iContact, monday.com

Jotform offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

See all software categories found for Jotform.