Invoca

Invoca

Call tracking & analytics software

4.7/5 (12 reviews)

Invoca Overview

Invoca provides AI-powered call tracking and analytics solutions to enterprise marketers who need data and attribution for campaigns that drive inbound phone calls. Invoca call analytics delivers real-time data that allows marketers to take informed actions based on what happens during inbound phone calls. Companies that use Invoca dramatically increase their marketing ROI, get more revenue-generating customer calls, increase conversion rates and can provide more personalized customer call experiences based on online customer data.

Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Invoca Reviews

Overall rating
4.7/5
100% positive reviews
8
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Verified Reviewer

Senior Account Manager

Used Daily for 2+ years
Reviewed on 2019/05/24
Review Source: Capterra

Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay

Pros

Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed.

Cons

Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

The best experience in telephone connectivity

Used Daily for 1+ year
Reviewed on 2018/04/18
Review Source: Capterra

With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.

Pros

I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.

Cons

Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Great way to audit calls and improve in various areas of the company

Used Daily for 2+ years
Reviewed on 2018/03/14
Review Source: Capterra

Pros

I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes.

Cons

One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Becky M.

Overall great tool

Used Weekly for 6-12 months
Reviewed on 2019/05/17
Review Source: Capterra

Pros

I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.

Cons

The script doesn't run 100% of the time, but have found this is typical with most call tracking solutions. Also, after a given time frame, your support becomes 100% through the support ticket system. Given the cost, would be nice to have dedicated support team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Charley C.

Great for tracking advertising

Used Weekly for 1+ year
Reviewed on 2019/07/16
Review Source: Capterra

Pros

It is a great way to track our advertising dollars

Cons

It is easy to use after you have used it a couple of times

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Invoca Pricing

Starting from
N/A
Pricing options
Free Trial
Value for money

Contact Invoca for pricing.

Invoca Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Customizable Templates
  • Data Import/Export
  • Email Integration
  • Lead Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Third Party Integration

Additional information for Invoca

Key features of Invoca

Benefits

  • Signal AI predictive analytics gives marketers data from phone conversations with customers
    to better understand and predict consumer behavior.

  • Delivers accurate and real-time call insights, customized to a business’ specific needs.

  • Is fully PCI, HIPAA and GDPR compliant, with 99.999% uptime.

  • Offers fully-supported integrations with Adobe Experience Cloud, Salesforce Sales & Marketing Clouds, Google Marketing Platform, Facebook, and more.

  • Optimize marketing with keyword-level granular data that gives you a complete picture of what digital marketing is driving every call outcome.

  • Personalize the caller experiences to increase conversion rates and enhance the customer experience.

  • Enhance the customer journey by pushing call data to CRM systems and other marketing automation platforms to trigger the next best action.

  • Expand your marketing reach with integrations with Facebook, Google Ads, YouTube, and DMPs like Adobe Audience Manager to create high-intent lookalike audiences.

  • Invoca FAQs

    Below are some frequently asked questions for Invoca.

    Q. What type of pricing plans does Invoca offer?

    Invoca offers the following pricing plans:

    Free Trial: Available

    Contact Invoca for pricing.

    Q. What are the main features of Invoca?

    We do not have any information about Invoca features

    Q. Who are the typical users of Invoca?

    Invoca has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Invoca support?

    Invoca supports the following languages:

    English

    Q. What type of pricing plans does Invoca offer?

    We do not have any information about what Invoca pricing plans

    Q. Does Invoca support mobile devices?

    We do not have any information about what devices Invoca supports

    Q. What other apps does Invoca integrate with?

    Invoca integrates with the following applications:

    Adobe Analytics, Adobe Marketing Cloud, CallTools, Everflow, HubSpot CRM, HubSpot Marketing, NinjaCat, Optimizely, Salesforce Marketing Cloud, Sparkroom

    Q. What level of support does Invoca offer?

    Invoca offers the following support options:

    Online Support, Phone Support, Video Tutorials