Invoca provides AI-powered call tracking and analytics solutions to enterprise marketers who need data and attribution for campaigns that drive inbound phone calls. Invoca call analytics delivers real-time data that allows marketers to take informed actions based on what happens during inbound phone calls. Companies that use Invoca dramatically increase their marketing ROI, get more revenue-generating customer calls, increase conversion rates and can provide more personalized customer call experiences based on online customer data.
Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay
Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed.
Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad
With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.
I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.
Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call.
I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes.
One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways.
I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.
The script doesn't run 100% of the time, but have found this is typical with most call tracking solutions. Also, after a given time frame, your support becomes 100% through the support ticket system. Given the cost, would be nice to have dedicated support team.
It is a great way to track our advertising dollars
It is easy to use after you have used it a couple of times
Contact Invoca for pricing.
Below are some frequently asked questions for Invoca.
Invoca offers the following pricing plans:
Free Trial: Available
Contact Invoca for pricing.
We do not have any information about Invoca features
Invoca has the following typical customers:
Large Enterprises, Mid Size Business
Invoca supports the following languages:
We do not have any information about what Invoca pricing plans
We do not have any information about what devices Invoca supports
Invoca integrates with the following applications:
Adobe Analytics, Adobe Marketing Cloud, CallTools, Everflow, HubSpot CRM, HubSpot Marketing, NinjaCat, Optimizely, Salesforce Marketing Cloud, Sparkroom
Invoca offers the following support options:
Online Support, Phone Support, Video Tutorials