InGenius Overview
What is InGenius?
InGenius® quickly and easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and customer satisfaction.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and enhanced call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision-making
InGenius Overview
Pricing
Pricing options
Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.
InGenius Features
Media
InGenius Reviews
InGenius Reviews
Ingenius CTI
We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front.
They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.
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InGenius is such a helpful tool
Pros
InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)
Cons
Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.
Response from InGenius
Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.
Ingenius CTI
We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front.
They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.
Response from InGenius
Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working.
You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.
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InGenius Pricing
InGenius Pricing
Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.
Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.
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InGenius Features
InGenius Features
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Categories
Categories
Additional information for InGenius
Additional information for InGenius
Key features of InGenius
- Automatic Call Logging
- Click-to-dial
- Leads, accounts, opportunities, etc.
- Multi-line and multiple call centers
- Search-and-dial
- With screen-pops
Benefits
InGenius FAQs
InGenius FAQs
Below are some frequently asked questions for InGenius.
Q. What type of pricing plans does InGenius offer?
InGenius offers the following pricing plans:
Starting from: US$32,00/month
Pricing model: Subscription
Free Trial: Not Available
Deployment support included. Discounts available for non-profits. Please contact InGenius for pricing applicable to your situation.
Q. What are the main features of InGenius?
InGenius offers the following features:
- Automatic Call Logging
- Click-to-dial
- Leads, accounts, opportunities, etc.
- Multi-line and multiple call centers
- Search-and-dial
- With screen-pops
Q. Who are the typical users of InGenius?
InGenius has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does InGenius support?
InGenius supports the following languages:
English
Q. What type of pricing plans does InGenius offer?
InGenius has the following pricing plans:
Subscription
Q. Does InGenius support mobile devices?
We do not have any information about what devices InGenius supports
Q. What other apps does InGenius integrate with?
InGenius integrates with the following applications:
Asterisk, Avaya Aura Call Center Elite, MiContact Center, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Service Cloud, ServiceNow
Q. What level of support does InGenius offer?
InGenius offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
