InGenius

InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction.

I have nothing negative to say about our experience with InGenius.

We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Our sales reps love the functionality and ease of use while they are on the phone, and as an administrator, we love how we can standardize the fields for clean data and reporting

As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose

Ease of use for our sales and service team. Ability to log and access customer information in real time to minimize customer wait times and enhance sales/relationship touch point with our customers.

No current complaints on the software capabilities.