Vonage Contact Center
Vonage Contact Center
About Vonage Contact Center
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer
experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.
Vonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.
Key benefits of Vonage Contact Center
- Create new experiences for customers and employees faster and easier than ever before
- Deliver a better customer experience using skill-based routing and CRM insights
- Enhance agent experience through CRM integration for caller id, auto-logging, screen pop, call recording & click-to-dial
- Free customers and employees to communicate however suits them best
- Make every conversation more personal and productive
- One global platform for simplicity and easy scaling
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Reviews
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great partner
Reviewed on 2019/11/11
We were having multiple problems with our previous vendor. We made the decision to change to NVM...
We were having multiple problems with our previous vendor. We made the decision to change to NVM and from the start this was an amazing tool for our agents.
Pros
The software is stable, easy to use and the support is amazing.
Cons
There are a few basic reports that they are lacking and they need a better Supervisor Dashboard
Alternatives Considered
CXone MpowerReasons for Choosing Vonage Contact Center
Our previous provider was unstable and had horrible supportSwitched From
CXone MpowerReasons for Switching to Vonage Contact Center
NVM had an easier implementation process and a better interface.- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vonage Contact Center Is Reliable and Easy to Use
Reviewed on 2024/12/08
The experience I have with Vonage Contact Center is exceptional.
The experience I have with Vonage Contact Center is exceptional.
Pros
I am impressed by the amazing capabilities of Vonage Contact Center.
Vonage Contact Center is easy to use and reliable.
Cons
I do not dislike Vonage Contact Center at all.
Vonage Contact Center has been exceptional.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Great integration with Salesforce, but, not very user friendly and hard to manage
Reviewed on 2022/05/26
Pros
It can do so much with routing when integrated with Salesforce. Very advanced features that are very useful
Cons
It is not very user friendly and takes a lot of time to implement and make any changes. It's hard to have managers own their own call centers and make any chances without the help of IT
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cloud Communication System
Reviewed on 2024/10/24
Very premium and good cloud contact support, timely updates of incoming calls but need a option of...
Very premium and good cloud contact support, timely updates of incoming calls but need a option of desktop calling as well with mobile calling.
Pros
1. Easy installation , usage and secure management.
2. Performance and realibility of product is superb.
3. Ease of integration with any ticketing tool with no much efforts.
Cons
1. Little costly than expected.
2. Very limited features are available and noise quality needs to be worked on.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Expansion of current NVM to a new site
Reviewed on 2017/01/27
We already had NVM at one of our global locations and needed a speedy implementation in a different...
We already had NVM at one of our global locations and needed a speedy implementation in a different country for our success team to support a new channel. The NVM team got it implemented in days and the support and training was excellent. We were fully up and running in no time and are making daily calls to customers and receiving support calls with no issues. I highly recommend NVM and their professional and courteous team.
Pros
Fast implementation
Great Support
Great training and a wealth of documentation online
Customizable
Easy to use and administer
Constantly being developed.
Cons
Not seen any yet, though it may appear a bit dated visually.
Vonage Contact Center FAQs
Below are some frequently asked questions for Vonage Contact Center.Q. What type of pricing plans does Vonage Contact Center offer?
Vonage Contact Center offers the following pricing plans:
- Starting from: US$1.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Vonage Contact Center offers solutions for small and medium size businesses as well as large enterprises. For more information about packaging please see our website at https://www.vonage.com/contact-centers/plans/
Q. Who are the typical users of Vonage Contact Center?
Vonage Contact Center has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vonage Contact Center support?
Vonage Contact Center supports the following languages:
English, French
Q. Does Vonage Contact Center support mobile devices?
Vonage Contact Center supports the following devices:
Q. What other apps does Vonage Contact Center integrate with?
Vonage Contact Center integrates with the following applications:
Salesforce Sales Cloud, Salesforce Service Cloud
Q. What level of support does Vonage Contact Center offer?
Vonage Contact Center offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)
Related categories
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