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CloudCall

Name: CloudCall
Rating: 4.1 (38 reviews)

CloudCall

4.1 (38)

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Advanced, cloud-based computer telephony integration

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About CloudCall

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Let data drive your business
Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits.

Get more control
Keep everything in your CRM and see how your teams are doing from anywhere.

Boost productivity and profits
Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

Be a team, wherever you are
Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matter where you are.

With the deepest and most advanced integration in the market, we bring people and technology closer together.

CloudCall. The closer the better.

www.cloudcall.com
[email protected]
Boston, MA, London & Leicester, UK, Melbourne, AU

Key benefits of CloudCall

Performance: Track and support call center teams' improvements with CloudCall's monitoring and real-time analytics.

Recording: Record and play phone calls without any additional hardware needed. Always keep a track of past voice calls with CloudCall.

Ratings: CloudCall enables call and service rating. Measure team and individual customer satisfaction performance.

Synchronization: Calls are automatically logged inside CloudCall and synced across all its integrations. Users are able to easily access recordings or call logs.

Quality Conversations: Inbound Screen notification allows users to know who is calling in, allowing them to view full CRM profile and history. Properly greet callers to start conversations off right.

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Pricing Options

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Features

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Reviews

Overall rating

4.1 /5

(38)

Value for Money

3.7/5

Features

4.1/5

Ease of Use

4.1/5

Customer Support

4.1/5

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Showing 5 reviews of 38 Read all reviews

Showing 5 reviews of 38

Verified Reviewer

Overall rating

Industry: Information Technology & Services
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Best we could find, but a bit of a bumpy road

Reviewed on 2018/09/19

Pros

Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

Cons

It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

Response from CloudCall

Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.

Emma

Overall rating

Industry: Staffing & Recruiting
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

CloudCall has helped us grow and save time

Reviewed on 2021/10/19

Great - couldn't recommend enough

Pros

How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever.

Cons

There was a stage at the start of Covid support was a challenge but seems to have been resolved now.

Alternatives Considered

Aircall

Reasons for Choosing CloudCall

Felt CloudCall offered more value and a deeper integration

Switched From

RingEX

Reasons for Switching to CloudCall

Better Value and recruitment specific knowledge

Ben

Overall rating

Industry: Human Resources
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 1.0 /10

Buggy and expensive

Reviewed on 2023/09/01

I needed reliable domestic and international calling. This gets the job done. Mostly. The issue is...

I needed reliable domestic and international calling. This gets the job done. Mostly. The issue is that it's not particularly flexible or agile. On the whole I experience errors on a daily basis.

Pros

It integrates with most Recruiting CRMs. You have unlimited texting and calling in most countries so is cost effective from that perspective. The sales people were easy to deal with.

Cons

Buggy and inflexible. The system doesn't like it if you are on multiple devices (laptops, pc and phones). Makes it hard to be agile and flexible. This can make it a struggle to place calls out and/or recieve calls. Click to call sometimes stops working as well. Integration breaks down. One day my account number just changed without anyone telling me that was happening on that day meaning I wasn't able to login. The iPhone app is APPALLING. Yes, I'm using capitals. It was worse before they updated it a year ago but even now it's not particularly great. Hard to login in to and no way of transferring a call from PC to phone.

Paige

Overall rating

Industry: Education Management
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

NO COMPLAINTS HERE.

Reviewed on 2024/09/13

Amazing experience, since we started using this service, everyone in our team compliments how...

Amazing experience, since we started using this service, everyone in our team compliments how easier things have been on this side of things.

Pros

The integration of mixed services and options, it makes it easy to manage the communications within our company and outside.

Cons

I feel it is not very well known, considering the ease of use and effectiveness, more companies should be utilising this.

Verified Reviewer

Overall rating

Industry: Telecommunications
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Brilliant

Reviewed on 2021/11/16

Pros

Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes.