About CloudCall

CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.

Key benefits of CloudCall

  • Performance: Track and support call center teams' improvements with CloudCall's monitoring and real-time analytics.

  • Recording: Record and play phone calls without any additional hardware needed. Always keep a track of past voice calls with CloudCall.

  • Ratings: CloudCall enables call and service rating. Measure team and individual customer satisfaction performance.

  • Synchronization: Calls are automatically logged inside CloudCall and synced across all its integrations. Users are able to easily access recordings or call logs.

  • Quality Conversations: Inbound Screen notification allows users to know who is calling in, allowing them to view full CRM profile and history. Properly greet callers to start conversations off right.

  • Devices

    Business size

    S M L

    Markets

    United Kingdom, United States

    Supported Languages

    English

    Images

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    CloudCall video
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    Features

    Total features of CloudCall: 65

    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Archiving & Retention
    • Audio / Video Conferencing
    • Auto-Dialer
    • Automatic Call Distribution
    • Blended Call Center
    • CRM
    • Calendar Management
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scripting
    • Call Tagging
    • Campaign Management
    • Chat/Messaging
    • Collaboration Tools
    • Computer Telephony Integration
    • Contact Database
    • Contact Management
    • Customizable Fields
    • Data Import/Export
    • Data Synchronization
    • Employee Activity Monitoring
    • Employee Directory
    • File Transfer
    • Help Desk Management
    • Hotkeys
    • IVR / Voice Recognition
    • Inbound Call Center
    • Interaction Tracking
    • Invoice Processing
    • Knowledge Base Management
    • Local Caller ID
    • Manual Dialer
    • Microsoft Outlook Integration
    • Mobile Access
    • Monitoring
    • Multi-User Collaboration
    • Multiple Parties
    • Multiple Scripts
    • On-Demand Recording
    • Outbound Call Center
    • Phone Key Input
    • Power Dialer
    • Predictive Dialer
    • Progressive Dialer
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Real-Time Chat
    • Recording
    • Reporting/Analytics
    • Ring Groups
    • SIP Trunking
    • Softphone Software
    • Telemarketing Management
    • VoIP
    • VoIP Connection
    • Voice Mail

    Alternatives

    CloudTalk

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    Genesys Cloud

    4,1
    #2 Alternative to CloudCall
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    Talkdesk

    4,6
    #3 Alternative to CloudCall
    Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

    GoToConnect

    4,5
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    GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and...

    Reviews

    Overall rating

    3,9 /5
    (27)
    Value for Money
    3,4/5
    Features
    3,8/5
    Ease of Use
    3,9/5
    Customer Support
    4/5

    Already have CloudCall?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 27
    Verified Reviewer
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Just Install and it Runs in the Background

    Reviewed on 2020/07/30

    I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1...

    I used CloudCall every day to reach out to candidates. I have had a good experience and find the 1 click calling saves a lot of time!

    Pros

    I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.

    Cons

    I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.

    Ryan T.
    Overall rating
    • Industry: Insurance
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Moving our phone system online

    Reviewed on 2020/06/26

    Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to...

    Moving from an in-office PBX to a remote one operated by CloudCall has made things easier to manage. The ability to look at call stats, monitor calls and view call recordings from any location has helped develop our customer experience.

    Pros

    Being able to use the phone system online was one of the decisions in changing platform. CloudCall is cross platform and works across Windows, Mac, Android and iPhones. This has allowed us to continue to operate as a business remotely.

    The ability to monitor, whisper and barge on calls greatly helps when training new staff and during call quality checks, both remotely and in the office too.

    Cons

    Sometimes there are glitches in the CloudCall Communicator application but this expected with any software package.

    The integration with our CRM doesn't have the full capabilities as it does with other CRM integrations but still has the vital features that are required to operate sufficiently.

    Chris W.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Decent overall product, greedy company with how they charge and un consistent charges.

    Reviewed on 2016/09/01

    I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to...

    I went under contract with Synety (Cloud Call) a year ago and in that year there were many calls to customer service to attempt to figure out how to set up our call tree. Customer service reps are great, some lack knowledge in their product. The sales team is even more limited in their knowledge and are usually front end sales in my opinion. Sell the product with all the highlights and get a contract. That is how it should be, no complaints there.

    The calls were clear but the need to ring their phone first then the number you are calling is a pain and there are so many other options out there that do not require this.

    Their service departments are a PAIN to talk to in terms of their service times, they operate out of the UK, they state they have a (California) based center as well however for almost all last year I had to attempt to call on service issues really early in the morning otherwise by 9 or 10am they were gone in the UK.

    Pros

    I am not attempting to just trash this software, I am being honest in my opinions, there are no "PRO's" in comparison to the 5 other voip phone and call centers I have tested. There is nothing that this software offers the other do not offer as well and better in function and user friendliness.

    Cons

    This software and UI is horribly clunky, slow and a burden to attempt to navigate through constantly. Such a time consuming pain in the butt, I use Ringcentral now and it is obviously much better funded and ohh so easy to use and set up.

    It is antiquated tech over at Synety. And no API's to other softwares.

    They are money hungry, there were quite a few billing issues in the first 3 months, in approriate charges that needed to get refunded, random billing on a different date for a different amount that was not an amount I have paid before. They work on contracts and the first year I spent a little over 2300.00 with Synety and they never once offered to lower or credit for all of the issues throughout the whole year. Shamefull

    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Best we could find, but a bit of a bumpy road

    Reviewed on 2018/09/19

    Pros

    Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time.

    Cons

    It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place.

    Response from CloudCall

    Thank you for the review, very useful to get the feedback. We are glad to hear that CloudCall¿s Salesforce integration has been able to deliver the business improvements originally intended. We do however apologize for a longer than expected implementation, not something we hear very often. If you can find the time please feel free to get in touch via our support team, your dedicated account manager, or the senior management team as we would very much like to dig a little deeper and identify areas where our processes could be improved for future new customers benefit.

    Kristine M.
    Overall rating
    • Industry: Professional Training & Coaching
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Customer Service

    Reviewed on 2020/07/09

    Great Experience. As mentioned before if there are ever any issues they are resolved quickly and...

    Great Experience. As mentioned before if there are ever any issues they are resolved quickly and efficiently.

    Pros

    We rarely have issues with the software. If we do I love that the customer service department is always ready and willing to help. Problems are easily resolved.

    Cons

    I do wish things were a little more streamlined and less complicated. I think our setup is exceptional but there are 10 ways to do one function.

    Showing 5 reviews of 27 Read all reviews

    CloudCall FAQs

    Below are some frequently asked questions for CloudCall.

    CloudCall offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact the CloudCall sales team for a custom pricing quote.

    We do not have any information about CloudCall features

    CloudCall has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    CloudCall supports the following languages:

    English

    CloudCall supports the following devices:

    iPhone (Mobile), iPad (Mobile)

    CloudCall integrates with the following applications:

    Act!, Bullhorn Jobscience, Bullhorn for Salesforce, FIVE, Sage CRM, Salesforce Sales Cloud, TrackerRMS, Zoho CRM

    CloudCall offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for CloudCall.