SightCall

4.0 (7)
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The more you see, the better you serve

About SightCall

SightCall is a remote support and AR enriched video collaboration tool that can enable agents and technicians to connect with customers.

SightCall comes with real-time interaction features like, live stream, annotations, OCR, barcode, and QR scanning, co-browsing, snapshot, screen share, live translation, and more. Support agents can freeze a screen to then draw, review and explain a situation to customers.

SightCall provides an integration ready platform that eliminates siloes and keeps data in sync to reduce employee effort in delivering personalized, first-class experiences. SightCall supports mobile devices (Android and iOS) integration to extend a desktop session to mobile and can even provide guests with a no app download session.

SightCall enables your customers, agents, and technicians alike to solve problems faster through remote, self-guided and human-guided interactions.


Key benefits of SightCall

Improve CX and EX
Minimize Wasted Resources
Provide First-Time Fixes
Higher NPS and CSAT
More first call resolutions
More agent productivity, engagement
Operational cost reduction


Images

SightCall Software - You can get to the heart of a problem faster when you can see it for yourself.  Launch video calls with AR support directly from a chat and set a whole new service standard with SightCall.
SightCall Software - SightCall provides an integration ready platform that eliminates siloes and keeps data in sync to reduce employee effort in delivering personalized, first-class experiences.
SightCall Software - Easily add live video with AR support to any audio or chat session with simple invitation options integrated directly into your CRM contact record for rapid adoption and initiation.
SightCall Software - Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.
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SightCall video
SightCall video
SightCall video
SightCall Software - You can get to the heart of a problem faster when you can see it for yourself.  Launch video calls with AR support directly from a chat and set a whole new service standard with SightCall.
SightCall Software - SightCall provides an integration ready platform that eliminates siloes and keeps data in sync to reduce employee effort in delivering personalized, first-class experiences.
SightCall Software - Easily add live video with AR support to any audio or chat session with simple invitation options integrated directly into your CRM contact record for rapid adoption and initiation.
SightCall Software - Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.

Not sure about SightCall? Compare with a popular alternative

SightCall

4 (7)
VS.
Highly reviewed

Starting Price

US$0.00
year
US$34.90
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

50
84

Integrations

11
12

Ease of Use

4.1 (7)
4.7 (750)

Value for Money

3.8 (7)
4.5 (750)

Customer Service

4.1 (7)
4.7 (750)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4 /5
(7)
Value for Money
3.8/5
Features
3.7/5
Ease of Use
4.1/5
Customer Support
4.1/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 7
Sandeep
Overall rating
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Multiple sessions

Reviewed on 2022/03/24

Very Good

Very Good

Pros

The quality of the photos taken during the call is excellent and it saves a huge time.

Cons

Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call.
When we have to start the new session we are forced to end the previous session and create the new code.
We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh.

Wisnumahendrata
Overall rating
  • Industry: Printing
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sightcall review

Reviewed on 2022/03/23

Overall, it's a useful application.
However, in our region, I personally feel like battling against...

Overall, it's a useful application.
However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc.
So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications.

Pros

it makes remote troubleshooting easier, i feel like being onsite

Cons

And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function.
On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference.

John
Overall rating
  • Industry: Printing
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good

Reviewed on 2022/03/24

Very stable connection

Very stable connection

Pros

Easy for photo taken at the field site.

Cons

No have history ticket number was stored

Peter
Overall rating
  • Industry: Printing
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

sight call review

Reviewed on 2022/03/24

diagnose technical problems with large printing presses is difficult. Sight call helps seeing and...

diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues.

Pros

Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional.

Cons

if wyfi is weak then it is not worth while using the tool

Irene
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

First experience with SightCall

Reviewed on 2022/03/16

Customer is not always willing to work with something like this because of data protection

Customer is not always willing to work with something like this because of data protection

Pros

The possibility to help the customer immediately

Cons

Customer can not start the software via WLan

Showing 5 reviews of 7 Read all reviews

SightCall FAQs

Below are some frequently asked questions for SightCall.

SightCall offers the following pricing plans:

  • Starting from: US$0.00/year
  • Pricing model: Subscription
  • Free Trial: Available

Please contact SightCall for pricing.

SightCall has the following typical customers:

501–1,000, 1,001–5,000

SightCall supports the following languages:

Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, Finnish, French, German, Italian, Portuguese, Spanish, Traditional Chinese, Turkish

SightCall supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SightCall integrates with the following applications:

CCC ONE, Five9, Guidewire, Microsoft 365, Microsoft Outlook, RDT, Salesforce Field Service, Salesforce Service Cloud, ServiceMax, ServiceNow, Zendesk Suite

SightCall offers the following support options:

Email/Help Desk, Knowledge Base

Related categories

See all software categories found for SightCall.