SightCall for Salesforce

SightCall for Salesforce

Video calling support solution for Salesforce

(1 review)

SightCall for Salesforce Overview

SightCall for Salesforce is a customer support, video calling add-on tool. SightCall enables agents to connect with customers through video chat by adding a button to web pages or mobile app.

SightCall comes with real-time interaction features (live stream, annotations, co-browsing, snapshot, etc.). Support agents can freeze a screen to then draw, review and explain a situation to customers. SightCall supports mobile devices (Android and iOS) integration to extend a desktop session to mobile.

With SightCall, managers can record support agents' sessions with customers for quality or training purposes. Increase customer satisfaction by providing each customer with a personalized service for issue resolution with SightCall video interactions.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United States

Supported Languages

English, French

SightCall for Salesforce Reviews

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SightCall for Salesforce Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Please contact SightCall for pricing.

SightCall for Salesforce Features

  • API

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for SightCall for Salesforce

Key features of SightCall for Salesforce

  • Co-browsing
  • Extend desktop session to mobile
  • Pause screen
  • Pointer, drawing & annotations
  • Record interactions
  • Screen sharing
  • Snapshot
  • URL push

Benefits

  • URL push: if external information is needed, support agents can simply push a URL to the customer's screen through SightCall.

  • Mobile: SightCall enables support agents to be reached by customers' mobile devices. Customers are able to live stream their issues for more effective resolution.

  • Customer experience: SightCall allows sales teams to interact with customers in real-time as they browse the website. Video assistance helps sales reps walk customers through the purchasing decision.

  • SightCall for Salesforce FAQs

    Below are some frequently asked questions for SightCall for Salesforce.

    Q. What type of pricing plans does SightCall for Salesforce offer?

    SightCall for Salesforce offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please contact SightCall for pricing.

    Q. What are the main features of SightCall for Salesforce?

    SightCall for Salesforce offers the following features:

    • Co-browsing
    • Extend desktop session to mobile
    • Pause screen
    • Pointer, drawing & annotations
    • Record interactions
    • Screen sharing
    • Snapshot
    • URL push

    Q. Who are the typical users of SightCall for Salesforce?

    SightCall for Salesforce has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does SightCall for Salesforce support?

    SightCall for Salesforce supports the following languages:

    English, French

    Q. What type of pricing plans does SightCall for Salesforce offer?

    SightCall for Salesforce has the following pricing plans:

    Subscription

    Q. Does SightCall for Salesforce support mobile devices?

    SightCall for Salesforce supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SightCall for Salesforce integrate with?

    SightCall for Salesforce integrates with the following applications:

    Salesforce Service Cloud

    Q. What level of support does SightCall for Salesforce offer?

    SightCall for Salesforce offers the following support options:

    Knowledge Base, Online Support