About Hike
Hike is a comprehensive POS system, ideal for all types of businesses. One system can be used to sell across all channels, whether that is in-store, online or on the go. Hike breaks down the barriers between your physical and web stores, merging all your sales channels into one system. This helps with optimising inventory management, sales process, loyalty programs and more.
Hike is cloud-based with offline capabilities. It is a complete POS system with built-in inventory, CRM, loyalty program, real-time analytics, employee management and 24x7 support.
It's easy to get started with Hike. Simply register on the Hike website with a 30-day free trial, bulk import all products and customers using a CSV file, download the iPad app and start using it. Hardware is also made easier with plug-n-play support for most renowned printers and barcode scanners so setup takes only minutes. If any assistance is required, Hike support staff are just a click away and available 24 x 7.
With the benefits of omni-channel and useful analytics, Hike helps retailers improve their customers’ shopping experience. Hike also helps to reduce processing times with full integration with renowned accounting, marketing and ecommerce systems like Xero, Saasu, Quickbooks, Mailchimp, Magento and BigCommerce. Hike allows users to process payments, reduce errors and strengthen card payment security with integrated chip & pin solutions like PayPal Here, Tyro and iZettle.
Hike up your sales and customer service levels!
Key benefits of Hike
Point of sale, inventory management, products, services, appointments, employee roster, loyalty rewards, customer management, sync with accounting, marketing and eCommerce software, iPad POS app, works online and offline, integrated payment processing, online booking, built-in eCommerce to sell online, integration with Xero, mailchimp, managento and Bigcommerce
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Reviews
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- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best in POS
Reviewed on 2023/03/09
Overall, this POS is the best at this price point, which helps a lot of tiny and micro-retail...
Overall, this POS is the best at this price point, which helps a lot of tiny and micro-retail businesses handle their online and offline sales. They are regularly updating their iPad software, which unquestionably elevates it to the top of the list of mobile POS apps.
Pros
Hike is designed with accessibility for all screens in mind. Because of this, it is appropriate for all audiences and age groups. Inventories, customer profiles, gift cards, e-commerce, and retail tracking are some of its amazing capabilities.
Cons
There were ongoing issues that hindered the system's efficiency. Goods would frequently disappear, and when I tried to re-enter them, the system would tell me that they had already been entered.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We are so happy we switched to Hike POS!
Reviewed on 2020/10/29
From day one Hike has been a breeze to set-up and use, and is less stressful for us than the prior...
From day one Hike has been a breeze to set-up and use, and is less stressful for us than the prior POS systems we tried (Quickbooks POS, Vend POS, Korona POS, Litespeed). The support staff has been super friendly, responsive and helpful. Rather than giving us flippant answers with links to FAQs, they have actually provided constructive and personalized responses. Rather than saying options aren't available, they actually put it up for consideration as a new feature if it doesn't already exist. It hasn't had the connection issues like Vend was been having, where their servers go down for half the day and can't handle offline sales.
Pros
The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems have been for us, which is helping keep our inventory accurate. Customers are thrilled with the new in-house point system, which is cost effective for us compared to using 3rd party point systems commonly used in our industry. It works seamlessly with Woo Commerce, which has been nice too! The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well! It even has the ability to create products that are assembled from other products, which we plan on using for bundled deals - and is totally suitable for restaurant or retail! They are the best in versatility by far!
Cons
It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).
Reasons for Choosing Hike
Vend was having server issues, lacked features we required (separate SKU/UPC), had horrible customer service - both with attitude and with delay in response (sometimes taking a week to reply!)Reasons for Switching to Hike
Hike was the only one that could handle our complex inventory, and has been super easy to work with since the first sales call! They have not let us down one bit! It was easy to set-up (unlike Cin7), it handles our complex product variants (unlike Korona and Litespeed) and it is not laggy or lacking in features (like Vend!)Response from Hike POS
Hi Shanna,
Thank you for your wonderful review.
Glad to hear that you are happy switching to Hike. We always improving our platform based on customer feedback and have heaps of new features in the pipeline for the coming month.
We certainly take pride in our support as that sets up apart from many of our competitors.
Any more questions and we are just a click away :)
Cheers to your continued retail success!
Emma
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Lack of support
Reviewed on 2020/10/24
Being a start up business when I first started using them, I wanted to support local, start ups,...
Being a start up business when I first started using them, I wanted to support local, start ups, but their lack of customer loyalty is atrocious. Had they kept up the communication, assisted, offered discounts because of the continual issues, or even just gave us a call because of the constant issues, it would have been better. But zip. I did not want to move to another system because i had invested so much time, effort, energy and money into Hike Up. But I after my history was wiped, there was nothing more holding me back. I have moved to another POS that has a good reputation, and I feared that it was all POS systems that had these types of glitches, but thankfully the new system is faster, easier to use, the team are more supportive, and I can now relax. I did email Hike Up about my frustrations over and and over again, but there was nothing offered in comparison to the amount of money expended to the amount of support received. Overall, I would not recommend Hike Up
Pros
I commenced using Hike from a manual register. I thought it was relatively easy to implement with little to no support from Hike team.
Cons
There were continual glitches that impacted on the system to work effectively. Products would go missing all the time, I would then attempt to re-enter the product only to have the system state that 'it already exists'. I would refresh, re sync, re everything, but this was a continual glitch that caused frustration, time consuming and with the limited ability to contact Hike team or the usual 'we will let the tech team work on it', was little to no comfort when it continued over and over again.
Response from Hike POS
Hi There,
I'm really sorry to hear that you haven't had the best experience with Hike. Frustration is definitely not the result we're aiming for our clients.
Can I request you to book a time with your account manager to go through your issue as we would love to help you resolve all tech issues.
We certainly aim to be customer-focused as our clients have helped improve our features based on their user experience.
Thank you again for raising your concerns.
Regards
Emma
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hike is Worth It for POS
Reviewed on 2024/11/04
Hike is great and easy to set up. I set the whole system up on a single Sunday, when our existing...
Hike is great and easy to set up. I set the whole system up on a single Sunday, when our existing POS system crashed on the Saturday before.
Pros
It connects our website to our POS system, so that our inventory stays up-to-date.
Cons
I didn't like an issue I had when configuring the system, because it was a technical headache to solve and the customer-service staff sometimes didn't understand what to do.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
excellent product
Reviewed on 2020/08/20
At the moment with all features added and with a quality of customer service I am a very happy...
At the moment with all features added and with a quality of customer service I am a very happy customer.
Pros
Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked.
I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because I wont' order same product multiple times. This wouldn't work with other systems that I checked. Also I can scan the barcode to receive a PO which is something that didn't work with other systems that I tested (last year). I have been with Hike for 2 years now and they implemented pretty much every feature that I suggested. Also if there is an order for pre-order item in bigcommerce with no inventory tracking, once I receive stock and I change inventory tracking to "track inventory" it will adjust stock according to outstanding pre-orders. That is just one of many features that added for me.
Cons
no Cons, whatever didn't work for me was fixed
Hike FAQs
Below are some frequently asked questions for Hike.Q. What type of pricing plans does Hike offer?
Hike offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Available
Hike offers a 14-day free trial without requiring any credit card details.
Q. Who are the typical users of Hike?
Hike has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Hike support?
Hike supports the following languages:
English
Q. Does Hike support mobile devices?
Hike supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Hike integrate with?
Hike integrates with the following applications:
Adobe Commerce, BigCommerce, Cin7 Core, Mailchimp, PayPal, QuickBooks Online Advanced, Saasu, Shopify, Stitch Labs, WooCommerce, Xero
Q. What level of support does Hike offer?
Hike offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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