Hike

Sell in-store, online and on-the-go with Hike POS

3,9 /5 (32 reviews) Write a Review!

Hike Overview

What is Hike?

Hike is a comprehensive POS system, ideal for all types of businesses. One system can be used to sell across all channels, whether that is in-store, online or on the go. Hike breaks down the barriers between your physical and web stores, merging all your sales channels into one system. This helps with optimising inventory management, sales process, loyalty programs and more.

Hike is cloud-based with offline capabilities. It is a complete POS system with built-in inventory, CRM, loyalty program, real-time analytics, employee management and 24x7 support.

It's easy to get started with Hike. Simply register on the Hike website with a 30-day free trial, bulk import all products and customers using a CSV file, download the iPad app and start using it. Hardware is also made easier with plug-n-play support for most renowned printers and barcode scanners so setup takes only minutes. If any assistance is required, Hike support staff are just a click away and available 24 x 7.

With the benefits of omni-channel and useful analytics, Hike helps retailers improve their customers’ shopping experience. Hike also helps to reduce processing times with full integration with renowned accounting, marketing and ecommerce systems like Xero, Saasu, Quickbooks, Mailchimp, Magento and BigCommerce. Hike allows users to process payments, reduce errors and strengthen card payment security with integrated chip & pin solutions like PayPal Here, Tyro and iZettle.

Hike up your sales and customer service levels!

Hike Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

30-day free trial: No obligation and no credit card required.

Once you're ready, simply choose one of Hike's paid plans. There are no hidden costs or lock-in contracts. All paid plans come with:

<li> Unlimited customers

<li> Unlimited employees

<li> Unlimited products

<li> 24x7 support


Hike Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

Hike POS + Ecommerce
Hike iPad POS
Hike's analytics dashboard
Schedule appointments with Hike
Hike POS integrated payments
Send email receipts with Hike
Hike's customization options
Hike screenshot: Hike POS + Ecommerce Hike screenshot: Hike iPad POS Hike screenshot: Hike's analytics dashboard Hike screenshot: Schedule appointments with Hike Hike screenshot: Hike POS integrated payments Hike screenshot: Send email receipts with Hike Hike screenshot: Hike's customization options

Hike Reviews

Hike Reviews

Overall rating
3,9
/
5
Excellent
20

Very good
4

Average
0

Poor
1

Terrible
7

Value for Money
3,9
Features
3,7
Ease of Use
4,2
Customer Support
4
75% recommended this app
Viv L.

Great POS software for Fashion Retail/wholesale

Saves 30% of my time and helps me understand my business while I am busy traveling away from the head office.


Shanna B.

We are so happy we switched to Hike POS!

From day one Hike has been a breeze to set-up and use, and is less stressful for us than the prior POS systems we tried (Quickbooks POS, Vend POS, Korona POS, Litespeed). The support staff has been super friendly, responsive and helpful. Rather than giving us flippant answers with links to FAQs, they have actually provided constructive and personalized responses. Rather than saying options aren't available, they actually put it up for consideration as a new feature if it doesn't already exist. It hasn't had the connection issues like Vend was been having, where their servers go down for half the day and can't handle offline sales.


Verified Reviewer

Lack of support

Being a start up business when I first started using them, I wanted to support local, start ups, but their lack of customer loyalty is atrocious. Had they kept up the communication, assisted, offered discounts because of the continual issues, or even just gave us a call because of the constant issues, it would have been better. But zip. I did not want to move to another system because i had invested so much time, effort, energy and money into Hike Up. But I after my history was wiped, there was nothing more holding me back. I have moved to another POS that has a good reputation, and I feared that it was all POS systems that had these types of glitches, but thankfully the new system is faster, easier to use, the team are more supportive, and I can now relax. I did email Hike Up about my frustrations over and and over again, but there was nothing offered in comparison to the amount of money expended to the amount of support received. Overall, I would not recommend Hike Up


Michal B.

excellent product

At the moment with all features added and with a quality of customer service I am a very happy customer.


Kyle G.

WOW!

I'm a web developer who specialises in POS systems and WooCommerce / web systems.

We came from Vend, this is just amazing. Auto updates status, stock, perfect integration and super quick to update both sides.

My clients are happy! That means they pay me.. Amazing!


Viv L.

Great POS software for Fashion Retail/wholesale

Used Daily for 1+ year
Reviewed on 2018/05/16
Review Source: Capterra

Saves 30% of my time and helps me understand my business while I am busy traveling away from the head office.

Pros

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!

Cons

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Shanna B.
Industry: Retail
Company size: 2-10 Employees

We are so happy we switched to Hike POS!

Used Daily for 1-5 months
Reviewed on 2020/10/29
Review Source: SoftwareAdvice

From day one Hike has been a breeze to set-up and use, and is less stressful for us than the prior POS systems we tried (Quickbooks POS, Vend POS, Korona POS, Litespeed). The support staff has been super friendly, responsive and helpful. Rather than giving us flippant answers with links to FAQs, they have actually provided constructive and personalized responses. Rather than saying options aren't available, they actually put it up for consideration as a new feature if it doesn't already exist. It hasn't had the connection issues like Vend was been having, where their servers go down for half the day and can't handle offline sales.

Pros

The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems have been for us, which is helping keep our inventory accurate. Customers are thrilled with the new in-house point system, which is cost effective for us compared to using 3rd party point systems commonly used in our industry. It works seamlessly with Woo Commerce, which has been nice too! The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well! It even has the ability to create products that are assembled from other products, which we plan on using for bundled deals - and is totally suitable for restaurant or retail! They are the best in versatility by far!

Cons

It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).

Response from Hike

Hi Shanna,

Thank you for your wonderful review.

Glad to hear that you are happy switching to Hike. We always improving our platform based on customer feedback and have heaps of new features in the pipeline for the coming month.

We certainly take pride in our support as that sets up apart from many of our competitors.

Any more questions and we are just a click away :)

Cheers to your continued retail success!
Emma

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Retail
Company size: 2-10 Employees

Lack of support

Used Daily for 2+ years
Reviewed on 2020/10/24
Review Source: Capterra

Being a start up business when I first started using them, I wanted to support local, start ups, but their lack of customer loyalty is atrocious. Had they kept up the communication, assisted, offered discounts because of the continual issues, or even just gave us a call because of the constant issues, it would have been better. But zip. I did not want to move to another system because i had invested so much time, effort, energy and money into Hike Up. But I after my history was wiped, there was nothing more holding me back. I have moved to another POS that has a good reputation, and I feared that it was all POS systems that had these types of glitches, but thankfully the new system is faster, easier to use, the team are more supportive, and I can now relax. I did email Hike Up about my frustrations over and and over again, but there was nothing offered in comparison to the amount of money expended to the amount of support received. Overall, I would not recommend Hike Up

Pros

I commenced using Hike from a manual register. I thought it was relatively easy to implement with little to no support from Hike team.

Cons

There were continual glitches that impacted on the system to work effectively. Products would go missing all the time, I would then attempt to re-enter the product only to have the system state that 'it already exists'. I would refresh, re sync, re everything, but this was a continual glitch that caused frustration, time consuming and with the limited ability to contact Hike team or the usual 'we will let the tech team work on it', was little to no comfort when it continued over and over again.

Response from Hike

Hi There,

I'm really sorry to hear that you haven't had the best experience with Hike. Frustration is definitely not the result we're aiming for our clients.

Can I request you to book a time with your account manager to go through your issue as we would love to help you resolve all tech issues.

We certainly aim to be customer-focused as our clients have helped improve our features based on their user experience.

Thank you again for raising your concerns.

Regards
Emma

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Michal B.
Industry: Retail
Company size: 2-10 Employees

excellent product

Used Daily for 2+ years
Reviewed on 2020/08/20
Review Source: SoftwareAdvice

At the moment with all features added and with a quality of customer service I am a very happy customer.

Pros

Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked.
I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because I wont' order same product multiple times. This wouldn't work with other systems that I checked. Also I can scan the barcode to receive a PO which is something that didn't work with other systems that I tested (last year). I have been with Hike for 2 years now and they implemented pretty much every feature that I suggested. Also if there is an order for pre-order item in bigcommerce with no inventory tracking, once I receive stock and I change inventory tracking to "track inventory" it will adjust stock according to outstanding pre-orders. That is just one of many features that added for me.

Cons

no Cons, whatever didn't work for me was fixed

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kyle G.
Industry: Online Media
Company size: 2-10 Employees

WOW!

Used Daily for 1-5 months
Reviewed on 2020/05/07
Review Source: SoftwareAdvice

I'm a web developer who specialises in POS systems and WooCommerce / web systems.

We came from Vend, this is just amazing. Auto updates status, stock, perfect integration and super quick to update both sides.

My clients are happy! That means they pay me.. Amazing!

Pros

Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing!

Cons

Nothing just yet. Can't even find one thing I don't like.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,4/10
Based on 32 user ratings
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Hike Pricing

Hike Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money

30-day free trial: No obligation and no credit card required.

Once you're ready, simply choose one of Hike's paid plans. There are no hidden costs or lock-in contracts. All paid plans come with:

<li> Unlimited customers

<li> Unlimited employees

<li> Unlimited products

<li> 24x7 support

30-day free trial: No obligation and no credit card required.

Once you're ready, simply choose one of Hike's paid plans. There are no hidden costs or lock-in contracts. All paid plans come with:

<li> Unlimited customers

<li> Unlimited employees

<li> Unlimited products

<li> 24x7 support

Value for Money
3,9/5
Based on 32 user ratings
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Hike Features

Hike Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,7/5
Based on 32 user ratings
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Categories

Additional information for Hike

Additional information for Hike

Key features of Hike

  • Accounting integration
  • Appointment management
  • Barcode support
  • Customer history
  • Customer loyalty program
  • Dashboard
  • Discount management
  • Email notifications
  • Employee management
  • Integrated electronic payments
  • Inventory control
  • Label printing
  • POS
  • Product management
  • Purchase orders
  • Returns management
  • Sales analytics
  • Visual analytics
  • eCommerce
  • eCommerce integration

Benefits

Point of sale, inventory management, products, services, appointments, employee roster, loyalty rewards, customer management, sync with accounting, marketing and eCommerce software, iPad POS app, works online and offline, integrated payment processing, online booking, built-in eCommerce to sell online, integration with Xero, mailchimp, managento and Bigcommerce

Hike FAQs

Hike FAQs

Below are some frequently asked questions for Hike.

Q. What type of pricing plans does Hike offer?

Hike offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

30-day free trial: No obligation and no credit card required. Once you're ready, simply choose one of Hike's paid plans. There are no hidden costs or lock-in contracts. All paid plans come with: <li> Unlimited customers <li> Unlimited employees <li> Unlimited products <li> 24x7 support

Q. What are the main features of Hike?

Hike offers the following features:

  • Accounting integration
  • Appointment management
  • Barcode support
  • Customer history
  • Customer loyalty program
  • Dashboard
  • Discount management
  • Email notifications
  • Employee management
  • Integrated electronic payments
  • Inventory control
  • Label printing
  • POS
  • Product management
  • Purchase orders
  • Returns management
  • Sales analytics
  • Visual analytics
  • eCommerce
  • eCommerce integration

Q. Who are the typical users of Hike?

Hike has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Hike support?

Hike supports the following languages:

English

Q. Does Hike support mobile devices?

Hike supports the following devices:

iPad

Q. What other apps does Hike integrate with?

Hike integrates with the following applications:

BigCommerce, Magento Commerce, Mailchimp, QuickBooks Online, QuickBooks Online Advanced, Saasu, Shopify, Stitch Labs, Xero, Xero

Q. What level of support does Hike offer?

Hike offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials