Hippo CMMS

Hippo CMMS

Easy to Use, Simple Maintenance Management Software

4.5/5 (218 reviews)

Hippo CMMS Overview

Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution which is quick and easy to implement. Hippo CMMS offers a customized interface which can be designed to suit users' operational maintenance needs.

Hippo CMMS has been providing user friendly maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their CMMS software with the intention of "making the complex simple." Hippo offers the necessary features required by organizations to streamline operations, but designed the application in a way that is intuitive. Hippo CMMS can be used by everyone in an organization, whether they're tech-savvy VPs and CIOs, or not so tech-savvy. The system enables the processing of work orders, carrying out of maintenance requests, management of preventive maintenance and spare parts, and report generation to be performed by employees at all levels.

Hippo CMMS comes with all the necessary modules and features required to streamline most maintenance operations; maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extract tools. Each subscription comes with unlimited users.

Hippo CMMS training and support staff see clients implementation through from start to finish and continue supporting them throughout their subscription. Hippo offer an array of services to make sure implementation goes smoothly; site audits, data migration, software customization, on-site and web training.

Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Latin America, Mexico and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English, French, Spanish

Hippo CMMS Reviews

Overall rating
4.5/5
94% positive reviews
125
Excellent
80
Very good
11
Average
2
Poor
0
Terrible
Larry S.

I'm glad I chose hippo.

Used Daily for 1+ year
Reviewed on 2017/04/18
Review Source: Capterra

My experience with hippo? Every aspect of transforming from a paper to the hippo computerized system went well with no surprises and no failures.
Hippo has a saying, You get out what you put into this. I found the statement to be inaccurate because we got out much more than I imagined. You do have to do some work providing them with spreadsheets to download but you are not alone, you are backed by an experienced team wanting you to succeed every step of the way.
Thanks to guidance from the development team; the training from trainers; and rapid response from technical service we implemented a well-rounded computerized management tool that is easy to use by our managers and maintenance techs.
Tell me, how many times do you have maintenance people telling you they like using a new maintenance program? They are the true test for this system.
There are no hidden costs and no nickel and dimes for modules, you know what you pay for.
We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.
I encourage others to use hippo and I should know, we just completed the forth implementation of four plants in four states in the last eighteen months.

Pros

We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons

The assigning parts to equipment could be better organized. It's not a dislike, it's more of a wish. I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Response from Hippo CMMS

Thanks for the great review Larry and our team is happy to hear you find value in the Advanced Dashboard. A lot of work went into developing the interactive mapping and floor plans. Expect more good things to come in 2017. Let's keep the communication open.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Daniel R.

Great tool for our maintenance department

Used Daily for 2+ years
Reviewed on 2017/04/18
Review Source: Capterra

We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Pros

Cloud based; user friendly;

Cons

product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Response from Hippo CMMS

Thanks for the feedback Daniel. Version 6 is in Beta and available to customers. Let us know if you would like to take it for a test ride. Silverlight issue is resolved!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Joe S.

Hippo CMMS Review

Used Daily for 2+ years
Reviewed on 2018/09/20
Review Source: Capterra

Overall Hippo FM has been good. Should your update cause us to make such drastic changes next time we will be going out to bid. Not happy with what took place and why would a company with large data bases not make it easy for there customer???? This was not the case when i tried to explain the issue i was told to just change my web browser!!! we have upwards of 200 computers that had to be changed.

Pros

easy to use. Other then that it seems almost the same as before.

Cons

had to change the entire company's web browser. I was not told that this was the case and we were totally unprepared it took our it dept over two weeks to get to everyone's computer.

Response from Hippo CMMS

Hi Joe,

Thank you for the review and constructive feedback. We apologize for the changes required for the update. I am not sure why you had to make changes to your browser as Hippo runs on all web browsers (IE, Edge, Chrome, Safari, Firefox). In any event, sounds like you had a bit of a challenge due to our V6 release and we could have done better to ease the transition. If you ever need help from our customer support, don't hesitate to contact us. All release notes are available on the support portal, and please look out for user pop up notifications when you log in and emails from us.

Glad to hear that Hippo is still working for Nueterra overall as a maintenance solution for your facilities. It's been great having you as a customer over the past 5 years.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
David S.

Starting Over with Nothing*****

Used Daily for 1+ year
Reviewed on 2018/09/20
Review Source: Capterra

I took over a position to maintain an 80 Acre campus that had NO inventory of any tools, equipment, current condition assessment, or any historical data of current Work order requests. I also had no way of creating work order requests or tracking them.

HIPPO has allowed us the opportunity to maintain a working inventory and tracking system for many different items such as equipment, vehicles, Stock items and tools that staff carry, Consumables as well as standard equipment for day to day operating needs. It has helped us tremendously.

Can't beat the price and service for the Return. We are very appreciative.

Pros

This software was easy to implement and set up. It was also easy to get my staff trained on it.
It is comprehensive for all our needs and the HIPPO organization gave us a lot of support and assistance.

Cons

We have many buildings that we do work on, and many different individuals that have access to inputting Work Order requests. Figuring out how to set the system up for that was a bit of a challenge at first, but it was overcome.

Response from Hippo CMMS

Hi David,

Thank you for your feedback. We are all happy to hear that Hippo has been instrumental in allowing you and your team to manage your equipment and inventory. If you are having any issues with setting up user permissions for work order requests for all your buildings, contact our customer support - we have people eager to help and iron out any issues you are having.

Thanks again for your great review and we look forward to serving and improving your maintenance operations into the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lisa C.

Hippo is easy to use

Used Daily for 6-12 months
Reviewed on 2017/04/14
Review Source: Capterra

Hippo is really working for us in a lot of ways. We've had good response from customer support when we have had issues. I would like to see some additions in the future to make things even better.

Pros

Love the way you can see the whole building on the screen and see where the work orders are. I like the information that is on the work orders for everyone to see. Being able to add email address to the work order so everyone involved can be informed on what the status of the work order is great.

Cons

I don't like the dashboard for the work order search. If you adjust columns to view the information they don't stay that size they will revert back every time you make a change. In order to see the most current you have to double click on the ID column every time you want to look at the last work order. There should be some type of save button so you can keep your columns custom to the way you like it. I waste a lot of time with this process.

I would like to see more options with reports. I can't get what I need for certain projects that I work on.

Need better access with iphones, some type of app so when employees are in the field they can look up work orders faster and more efficiently.

Response from Hippo CMMS

Hi Lisa

Thanks so much for the great review and constructive feedback. It's customers like you that help drive our software further and develop features our customers want. Look for great things in 2017. Thanks again!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Hippo CMMS Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

$40.00 / month --Single User

$165.00 / month -- Unlimited Users

Hippo CMMS Features

  • API
  • Activity Tracking
  • Automatic Notifications
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Workflow Management

  • Access Control
  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for Hippo CMMS

Key features of Hippo CMMS

  • Active directory integration
  • Activity tracking
  • Asset & equipment management
  • Asset lifecycle management
  • Automated scheduling
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Barcode scanning & generation
  • Calendar management
  • Contact database
  • Cost analysis
  • Customizable branding
  • Customized GUI
  • Data extraction
  • Document management
  • Document storage
  • Email notifications
  • Equipment & asset management
  • Equipment maintenance
  • Estimating
  • Event management
  • Expense tracking
  • Facilities management
  • Graphical User Interface
  • Graphical reports & extract Tools
  • History tracking
  • ID tags
  • Image library
  • Interactive site & floor plans
  • Inventory & spare parts management
  • Inventory tracking
  • Job costing
  • Labor management
  • Labor management
  • Maintenance request portal
  • Maintenance request portal
  • Maintenance scheduling
  • Manuals, history, image management
  • Mobile integration
  • Multiple locations
  • Permission management
  • Preventive maintenance
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Record meter readings
  • Report equipment downtime & record downtime history
  • Reporting
  • Resource management
  • Role-based permissions
  • Secure login
  • Single sign on
  • Supplier management
  • Task lists
  • Task scheduling
  • Unlimited users
  • Vendor management
  • Visual asset & equipment mapping
  • Web portal
  • Web-based, regular updates and lifetime tech support
  • Work order management
  • Workflow management

Benefits

  • Customizable dashboards: Customize dashboards for real-time viewing of maintenance operations.

  • Interactive floor plans and site maps: view and manage all work orders and assets from floor plans and site maps.

  • Work order and preventive maintenance management: user-friendly work order management tools; set PMs to trigger according calendar or meter reading.

  • Calendar dashboard: easily view and manage current and upcoming planned maintenance.

  • Unlimited users: add as many users as needed, set permissions according to user's role in organization

  • Hippo CMMS FAQs

    Below are some frequently asked questions for Hippo CMMS.

    Q. What type of pricing plans does Hippo CMMS offer?

    Hippo CMMS offers the following pricing plans:

    Starting from: US$40,00/month

    Pricing model: Subscription

    Free Trial: Available

    $40.00 / month --Single User

    $165.00 / month -- Unlimited Users

    Q. What are the main features of Hippo CMMS?

    Hippo CMMS offers the following features:

    • Active directory integration
    • Activity tracking
    • Asset & equipment management
    • Asset lifecycle management
    • Automated scheduling
    • Automatic backup
    • Automatic notifications
    • Automatic reminders
    • Barcode scanning & generation
    • Calendar management
    • Contact database
    • Cost analysis
    • Customizable branding
    • Customized GUI
    • Data extraction
    • Document management
    • Document storage
    • Email notifications
    • Equipment & asset management
    • Equipment maintenance
    • Estimating
    • Event management
    • Expense tracking
    • Facilities management
    • Graphical User Interface
    • Graphical reports & extract Tools
    • History tracking
    • ID tags
    • Image library
    • Interactive site & floor plans
    • Inventory & spare parts management
    • Inventory tracking
    • Job costing
    • Labor management
    • Labor management
    • Maintenance request portal
    • Maintenance request portal
    • Maintenance scheduling
    • Manuals, history, image management
    • Mobile integration
    • Multiple locations
    • Permission management
    • Preventive maintenance
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Record meter readings
    • Report equipment downtime & record downtime history
    • Reporting
    • Resource management
    • Role-based permissions
    • Secure login
    • Single sign on
    • Supplier management
    • Task lists
    • Task scheduling
    • Unlimited users
    • Vendor management
    • Visual asset & equipment mapping
    • Web portal
    • Web-based, regular updates and lifetime tech support
    • Work order management
    • Workflow management

    Q. Who are the typical users of Hippo CMMS?

    Hippo CMMS has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Hippo CMMS support?

    Hippo CMMS supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Hippo CMMS offer?

    Hippo CMMS has the following pricing plans:

    Subscription

    Q. Does Hippo CMMS support mobile devices?

    We do not have any information about what devices Hippo CMMS supports

    Q. What other apps does Hippo CMMS integrate with?

    Hippo CMMS integrates with the following applications:

    Bynder

    Q. What level of support does Hippo CMMS offer?

    Hippo CMMS offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials