Hippo CMMS

Easy to Use, Simple Maintenance Management Software

4,4 /5 (271 reviews) Write a Review!

Hippo CMMS Overview

What is Hippo CMMS?

Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution which is quick and easy to implement. Hippo CMMS offers a customized interface which can be designed to suit users' operational maintenance needs.

Hippo CMMS has been providing user friendly maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their CMMS software with the intention of "making the complex simple." Hippo offers the necessary features required by organizations to streamline operations, but designed the application in a way that is intuitive. Hippo CMMS can be used by everyone in an organization, whether they're tech-savvy VPs and CIOs, or not so tech-savvy. The system enables the processing of work orders, carrying out of maintenance requests, management of preventive maintenance and spare parts, and report generation to be performed by employees at all levels.

Hippo CMMS comes with all the necessary modules and features required to streamline most maintenance operations; maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extract tools. Each subscription comes with unlimited users.

Hippo CMMS training and support staff see clients implementation through from start to finish and continue supporting them throughout their subscription. Hippo offer an array of services to make sure implementation goes smoothly; site audits, data migration, software customization, on-site and web training.

Hippo CMMS Overview

Pricing

Starting from
US$40,00/month

Pricing options

Free Trial
Subscription
Value for money

$40.00 / month --Single User

$165.00 / month -- Unlimited Users


Hippo CMMS Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Mexico
Supported Languages
English, French, Spanish

Media

Manage all asset maintenance including vehicles
Get all equipment details from one screen
KPIs - easy to access, instant insights into key performance indicators
Access asset information and details with a click or 2
Simple,  user friendly user interface (not some legacy old stuff that no one gets)
Manage work orders and PMs from mobile devices, anywhere, anytime
View and manage all PMs and work orders from a calendar. Click and drag, reschedule, filter, you name it.
Hippo CMMS video Hippo CMMS video Hippo CMMS screenshot: Manage all asset maintenance including vehicles Hippo CMMS screenshot: Get all equipment details from one screen Hippo CMMS screenshot: KPIs - easy to access, instant insights into key performance indicators Hippo CMMS screenshot: Access asset information and details with a click or 2 Hippo CMMS screenshot: Simple,  user friendly user interface (not some legacy old stuff that no one gets) Hippo CMMS screenshot: Manage work orders and PMs from mobile devices, anywhere, anytime Hippo CMMS screenshot: View and manage all PMs and work orders from a calendar. Click and drag, reschedule, filter, you name it.

Hippo CMMS Reviews

Hippo CMMS Reviews

Overall rating
4,4
/
5
Excellent
150

Very good
99

Average
19

Poor
3

Terrible
0

Value for Money
4,5
Features
4,2
Ease of Use
4,4
Customer Support
4,7
92% recommended this app
Marishia Q.

Good for keeping maintenance tasks organized

I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.


Jennifer M.

Super easy but also robust

We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.


Travis M.

Just easy

Can get up and going very quickly and inexpensive compared to larger systems


Thiago N.

An execellent tool

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.


Erik W.

Excellent Value

My first build (at a different property) was difficult because I did not have a solid grasp of what the software can do or how we were going to effectively use it. This time I have a much better understanding and have been able to ask for specific help to shape the software around our needs. The Hippo team has been excellent at grasping what I want to do and making the adjustments with me to make that happen.
If a person is completely new to the world of CMMS, the learning curve is very steep and the level of detail required can be daunting. patience is critical and following the guidance of the Hippo team for steps in developing your database is the best advice I can offer next to taking a course on CMMS.


Marishia Q.
Industry: Hospital & Health Care
Company size: 501-1 000 Employees

Good for keeping maintenance tasks organized

Used Daily for 2+ years
Reviewed on 2019/04/02
Review Source: Capterra

I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Pros

Anyone can use it, and can be tailored to special requests.

Cons

This software is extremely functional. I wouldn't change anything.

Response from Hippo CMMS

Thank you for your review, Marishia!

I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features.
Please don't hesitate to contact us if you ever need any assistance.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | [email protected]

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Jennifer M.
Industry: Consumer Goods
Company size: 201-500 Employees

Super easy but also robust

Used Daily for 2+ years
Reviewed on 2020/03/02
Review Source: Capterra

We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.

Pros

I love that there is a minimal learning curve. I can limit abilities for each user but make changes as they learn and become more comfortable. I tell all new users, "Feel free to explore. You can not screw anything up." This allows them to be more confident and curious and confidence and curiosity lead to better data in and better data out.

Cons

The inventory aspect is fantastic when it comes to tracking usage and notifying the need to replenish, but there are processes that I would like to see added; showing replenishment history, reporting on where parts are used (vs on what work order), and inventory below minimum (vs at or below).

Response from Hippo CMMS

Hi Jennifer,

Thank you for your review. You and the Pampered Chef team have been doing a great job using Hippo. I was very happy to learn more from you on how to create incentives for users adopting Hippo. I'm glad to hear that Hippo's ease of use is also playing a big role when it comes to boosting user learning and adoption.
You have a good point and I think there is still a lot of room for improvement when it comes to inventory reporting. The new PO module that is going to be released soon will create a lot of new opportunities for our dev team to explore. Stay tuned for updates.
Please don't hesitate to contact us if you have any other questions or suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Travis M.
Industry: Aviation & Aerospace
Company size: 501-1 000 Employees

Just easy

Used Other for 1+ year
Reviewed on 2020/08/25
Review Source: Capterra

Can get up and going very quickly and inexpensive compared to larger systems

Pros

Everything is easy from implementation, pricing, use, training

Cons

There is some functionality that is missing and can be a bit buggy.

Difficult to integrate with other software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Thiago N.
Industry: Education Management
Company size: 201-500 Employees

An execellent tool

Used Daily for 6-12 months
Reviewed on 2019/08/19
Review Source: Capterra

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros

The software is user-friendly.
In a few clicks, you can find what you are looking for.
Good in extracting reports.
Hippo it is organized and store thing properly.

Cons

You can't close more than one work order per time.
Adding a piece of equipment, or adding a location should be more natural than add one by one.
We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first.
Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Response from Hippo CMMS

Hi Thiago,

As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster.

I know you are in touch with our support team often, and please continue to reach out to us.

Have a great day and enjoy the rest of our summer!

Mel Motoch

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Erik W.
Industry: Hospitality
Company size: 201-500 Employees

Excellent Value

Used Daily for 2+ years
Reviewed on 2020/06/18
Review Source: Capterra

My first build (at a different property) was difficult because I did not have a solid grasp of what the software can do or how we were going to effectively use it. This time I have a much better understanding and have been able to ask for specific help to shape the software around our needs. The Hippo team has been excellent at grasping what I want to do and making the adjustments with me to make that happen.
If a person is completely new to the world of CMMS, the learning curve is very steep and the level of detail required can be daunting. patience is critical and following the guidance of the Hippo team for steps in developing your database is the best advice I can offer next to taking a course on CMMS.

Pros

This is my second CMMS build with Hippo. Ease of setup is a priority for me, and my team has noted how easy the software is to use compared to our old system.
Support from Hippo's team has been excellent and quick.

Cons

I would like to see an easy way to generate reports that will chart metrics readings that we collect - for example, we take a daily reading on a specific tank, and only refill it as needed. I would like to be able to generate a graph that shows the rate at which the tank is emptied.

Response from Hippo CMMS

Hi Erik,

Thank you for the kind response, and sharing you experience with the software! We love to see when people bring the software with them in new positions. If you would like to discuss the reporting options further, I would love to hear your ideas more in depth and see if we can work a solution out for you!

Regards,

Matt Jacobsen
Customer Success Manager
1-866-956-2859 ext265
[email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 271 user ratings
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Hippo CMMS Pricing

Hippo CMMS Pricing

Starting from
US$40,00/month
Free Trial
Subscription
Value for money

$40.00 / month --Single User

$165.00 / month -- Unlimited Users

$40.00 / month --Single User

$165.00 / month -- Unlimited Users

Value for Money
4,5/5
Based on 271 user ratings
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Hippo CMMS Features

Hippo CMMS Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 271 user ratings
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Categories

Additional information for Hippo CMMS

Additional information for Hippo CMMS

Key features of Hippo CMMS

  • Active directory integration
  • Activity tracking
  • Asset & equipment management
  • Asset lifecycle management
  • Automated scheduling
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Barcode scanning & generation
  • Calendar management
  • Contact database
  • Cost analysis
  • Customizable branding
  • Customized GUI
  • Data extraction
  • Document management
  • Document storage
  • Email notifications
  • Equipment & asset management
  • Equipment maintenance
  • Estimating
  • Event management
  • Expense tracking
  • Facilities management
  • Graphical User Interface
  • Graphical reports & extract Tools
  • History tracking
  • ID tags
  • Image library
  • Interactive site & floor plans
  • Inventory & spare parts management
  • Inventory tracking
  • Job costing
  • Labor management
  • Maintenance request portal
  • Maintenance scheduling
  • Manuals, history, image management
  • Mobile integration
  • Multiple locations
  • Permission management
  • Preventive maintenance
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Record meter readings
  • Report equipment downtime & record downtime history
  • Reporting
  • Resource management
  • Role-based permissions
  • Secure login
  • Single sign on
  • Supplier management
  • Task lists
  • Task scheduling
  • Unlimited users
  • Vendor management
  • Visual asset & equipment mapping
  • Web portal
  • Web-based, regular updates and lifetime tech support
  • Work order management
  • Workflow management

Benefits

  • Customizable dashboards: Customize dashboards for real-time viewing of maintenance operations.

  • Interactive floor plans and site maps: view and manage all work orders and assets from floor plans and site maps.

  • Work order and preventive maintenance management: user-friendly work order management tools; set PMs to trigger according calendar or meter reading.

  • Calendar dashboard: easily view and manage current and upcoming planned maintenance.

  • Unlimited users: add as many users as needed, set permissions according to user's role in organization

  • Hippo CMMS FAQs

    Hippo CMMS FAQs

    Below are some frequently asked questions for Hippo CMMS.

    Q. What type of pricing plans does Hippo CMMS offer?

    Hippo CMMS offers the following pricing plans:

    Starting from: US$40,00/month

    Pricing model: Subscription

    Free Trial: Available

    $40.00 / month --Single User $165.00 / month -- Unlimited Users

    Q. What are the main features of Hippo CMMS?

    Hippo CMMS offers the following features:

    • Active directory integration
    • Activity tracking
    • Asset & equipment management
    • Asset lifecycle management
    • Automated scheduling
    • Automatic backup
    • Automatic notifications
    • Automatic reminders
    • Barcode scanning & generation
    • Calendar management
    • Contact database
    • Cost analysis
    • Customizable branding
    • Customized GUI
    • Data extraction
    • Document management
    • Document storage
    • Email notifications
    • Equipment & asset management
    • Equipment maintenance
    • Estimating
    • Event management
    • Expense tracking
    • Facilities management
    • Graphical User Interface
    • Graphical reports & extract Tools
    • History tracking
    • ID tags
    • Image library
    • Interactive site & floor plans
    • Inventory & spare parts management
    • Inventory tracking
    • Job costing
    • Labor management
    • Maintenance request portal
    • Maintenance scheduling
    • Manuals, history, image management
    • Mobile integration
    • Multiple locations
    • Permission management
    • Preventive maintenance
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Record meter readings
    • Report equipment downtime & record downtime history
    • Reporting
    • Resource management
    • Role-based permissions
    • Secure login
    • Single sign on
    • Supplier management
    • Task lists
    • Task scheduling
    • Unlimited users
    • Vendor management
    • Visual asset & equipment mapping
    • Web portal
    • Web-based, regular updates and lifetime tech support
    • Work order management
    • Workflow management

    Q. Who are the typical users of Hippo CMMS?

    Hippo CMMS has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does Hippo CMMS support?

    Hippo CMMS supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Hippo CMMS offer?

    Hippo CMMS has the following pricing plans:

    Subscription

    Q. Does Hippo CMMS support mobile devices?

    We do not have any information about what devices Hippo CMMS supports

    Q. What other apps does Hippo CMMS integrate with?

    Hippo CMMS integrates with the following applications:

    Bynder

    Q. What level of support does Hippo CMMS offer?

    Hippo CMMS offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials