Hippo CMMS

Hippo CMMS

Easy to Use, Simple Maintenance Management Software

4.4/5 (242 reviews)

Hippo CMMS Overview

Hippo CMMS is a maintenance management software tool for organizations of all sizes. It is a SaaS solution which is quick and easy to implement. Hippo CMMS offers a customized interface which can be designed to suit users' operational maintenance needs.

Hippo CMMS has been providing user friendly maintenance software to organizations in manufacturing, healthcare, education, hospitality, sports and recreation, property management, and municipalities since 2004. Hippo CMMS has designed their CMMS software with the intention of "making the complex simple." Hippo offers the necessary features required by organizations to streamline operations, but designed the application in a way that is intuitive. Hippo CMMS can be used by everyone in an organization, whether they're tech-savvy VPs and CIOs, or not so tech-savvy. The system enables the processing of work orders, carrying out of maintenance requests, management of preventive maintenance and spare parts, and report generation to be performed by employees at all levels.

Hippo CMMS comes with all the necessary modules and features required to streamline most maintenance operations; maintenance request portal, on demand work order management, preventive maintenance, inventory management, fleet maintenance, mobile work order management, reporting and extract tools. Each subscription comes with unlimited users.

Hippo CMMS training and support staff see clients implementation through from start to finish and continue supporting them throughout their subscription. Hippo offer an array of services to make sure implementation goes smoothly; site audits, data migration, software customization, on-site and web training.

Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Latin America, Mexico and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English, French, Spanish

Hippo CMMS Reviews

Overall rating
4.4/5
94% positive reviews
135
Excellent
92
Very good
13
Average
2
Poor
0
Terrible
John M.

HIPPO CMMS

Used Daily for 2+ years
Reviewed on 2019/07/31
Review Source: Capterra

The company I joined had no CMMS program at all and it is a 3 plant multiple line bottling plant so I brought Hippo with me from my previous employer. So to be fair going from no CMMS to CMMS has made things a lot easier. Because of the regulatory requirement in this industry it makes providing documentation to auditor easier and reliable.

Pros

On line makes it convenient and without worry of upgrades and software cost upfront. Its pretty easy to maneuver around and the training has gotten better over the past years.

Cons

For me I would like to be able to reopen old work orders to attach documents to. There is definitely a need for a 24 hour support team if you are working a plant that is 24/7 and even if they had an on-call person it would be nice.

Response from Hippo CMMS

Hi John,

Thank you for your great review! We are extremely happy that you recommended Hippo to your current company based on your previous experience with us and that it is making it easier for you to manage your maintenance program. Our development team is currently working on making it possible to reopen a work order. It has been a common request, so stay tuned for updates.
I will share your suggestion with my management. As you may have noticed, we have a new technical support system and it is giving us helpful data to help us evaluate extending our support hours. We are getting more and more customers from different time zones, so this is definitely something we are considering.
We appreciate your feedback, so please let us know if you have any other suggestions or questions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Larry S.

I'm glad I chose hippo.

Used Daily for 1+ year
Reviewed on 2017/04/18
Review Source: Capterra

My experience with hippo? Every aspect of transforming from a paper to the hippo computerized system went well with no surprises and no failures.
Hippo has a saying, You get out what you put into this. I found the statement to be inaccurate because we got out much more than I imagined. You do have to do some work providing them with spreadsheets to download but you are not alone, you are backed by an experienced team wanting you to succeed every step of the way.
Thanks to guidance from the development team; the training from trainers; and rapid response from technical service we implemented a well-rounded computerized management tool that is easy to use by our managers and maintenance techs.
Tell me, how many times do you have maintenance people telling you they like using a new maintenance program? They are the true test for this system.
There are no hidden costs and no nickel and dimes for modules, you know what you pay for.
We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.
I encourage others to use hippo and I should know, we just completed the forth implementation of four plants in four states in the last eighteen months.

Pros

We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons

The assigning parts to equipment could be better organized. It's not a dislike, it's more of a wish. I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Response from Hippo CMMS

Thanks for the great review Larry and our team is happy to hear you find value in the Advanced Dashboard. A lot of work went into developing the interactive mapping and floor plans. Expect more good things to come in 2017. Let's keep the communication open.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Cesar P.

cesar perez review hippo

Used Daily for 6-12 months
Reviewed on 2019/07/17
Review Source: Capterra

Pros

it's ease of use

Reporting is nice as I can see how much time my team is spending in certain areas - I was unable to do this in the past,

Easily can set up preventative maintenance plans.

Cons

It's inability to connect to our organizations active directory

Our inability to establish different service types for requesters. I would love to see the requester form change in real time as staff are submitting requests for specific reasons (ie. conference room - if employee selects conference room setup then the form will now require the requester to provide time,date,#of staff, etc)

Our inability to update completed/closed tickets, information should always be able to be updated

it's inability to connect with other applications, like a workday integration which would help us as we have to now live in two applications and ensure information is kept current.

Response from Hippo CMMS

Hi Cesar,

Thanks for leaving a review! I'm happy to see that the Reporting feature has helped you to see how your team is doing.

Thank you for the feedback as well. It would be great to have a quick chat with you and go over the points that you've raised up. Hope we can talk soon.

Best regards,
Heidi Chin
Customer Success Adviser
p. 866-956-2859 ext. 227

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Clifton K.

HIPPO CMMS - GREAT VALUE, SUPPORT AND USER FRIENDLY

Used Daily for 2+ years
Reviewed on 2019/07/29
Review Source: Capterra

We started using Hippo CMMS three years ago and since then, we have created a PM program and have been able to start tracking data on our machines that was not available before implementation.

Pros

I like the easy user interface and the reporting options. The look is clean and adding to the database is very simple.

Cons

Functionality is lacking of some of the other larger, more expensive systems, but don't let this be a deterrent.

Response from Hippo CMMS

Thank you for your great review, Clifton!

I'm glad you're enjoying our ease of use and the assistance from our support team. I'm happy you mentioned that we offer a good value for money. Our development team is growing and we have some cool new features coming up. Stay tuned for updates and please let us know if you ever have any suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Daniel R.

Great tool for our maintenance department

Used Daily for 2+ years
Reviewed on 2017/04/18
Review Source: Capterra

We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Pros

Cloud based; user friendly;

Cons

product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Response from Hippo CMMS

Thanks for the feedback Daniel. Version 6 is in Beta and available to customers. Let us know if you would like to take it for a test ride. Silverlight issue is resolved!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Hippo CMMS Pricing

Starting from
US$40,00/month
Pricing options
Free Trial
Subscription
Value for money

$40.00 / month --Single User

$165.00 / month -- Unlimited Users

Hippo CMMS Features

  • API
  • Activity Tracking
  • Automatic Notifications
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Real Time Reporting
  • Workflow Management

  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for Hippo CMMS

Key features of Hippo CMMS

  • Active directory integration
  • Activity tracking
  • Asset & equipment management
  • Asset lifecycle management
  • Automated scheduling
  • Automatic backup
  • Automatic notifications
  • Automatic reminders
  • Barcode scanning & generation
  • Calendar management
  • Contact database
  • Cost analysis
  • Customizable branding
  • Customized GUI
  • Data extraction
  • Document management
  • Document storage
  • Email notifications
  • Equipment & asset management
  • Equipment maintenance
  • Estimating
  • Event management
  • Expense tracking
  • Facilities management
  • Graphical User Interface
  • Graphical reports & extract Tools
  • History tracking
  • ID tags
  • Image library
  • Interactive site & floor plans
  • Inventory & spare parts management
  • Inventory tracking
  • Job costing
  • Labor management
  • Labor management
  • Maintenance request portal
  • Maintenance request portal
  • Maintenance scheduling
  • Manuals, history, image management
  • Mobile integration
  • Multiple locations
  • Permission management
  • Preventive maintenance
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Record meter readings
  • Report equipment downtime & record downtime history
  • Reporting
  • Resource management
  • Role-based permissions
  • Secure login
  • Single sign on
  • Supplier management
  • Task lists
  • Task scheduling
  • Unlimited users
  • Vendor management
  • Visual asset & equipment mapping
  • Web portal
  • Web-based, regular updates and lifetime tech support
  • Work order management
  • Workflow management

Benefits

  • Customizable dashboards: Customize dashboards for real-time viewing of maintenance operations.

  • Interactive floor plans and site maps: view and manage all work orders and assets from floor plans and site maps.

  • Work order and preventive maintenance management: user-friendly work order management tools; set PMs to trigger according calendar or meter reading.

  • Calendar dashboard: easily view and manage current and upcoming planned maintenance.

  • Unlimited users: add as many users as needed, set permissions according to user's role in organization

  • Hippo CMMS FAQs

    Below are some frequently asked questions for Hippo CMMS.

    Q. What type of pricing plans does Hippo CMMS offer?

    Hippo CMMS offers the following pricing plans:

    Starting from: US$40,00/month

    Pricing model: Subscription

    Free Trial: Available

    $40.00 / month --Single User

    $165.00 / month -- Unlimited Users

    Q. What are the main features of Hippo CMMS?

    Hippo CMMS offers the following features:

    • Active directory integration
    • Activity tracking
    • Asset & equipment management
    • Asset lifecycle management
    • Automated scheduling
    • Automatic backup
    • Automatic notifications
    • Automatic reminders
    • Barcode scanning & generation
    • Calendar management
    • Contact database
    • Cost analysis
    • Customizable branding
    • Customized GUI
    • Data extraction
    • Document management
    • Document storage
    • Email notifications
    • Equipment & asset management
    • Equipment maintenance
    • Estimating
    • Event management
    • Expense tracking
    • Facilities management
    • Graphical User Interface
    • Graphical reports & extract Tools
    • History tracking
    • ID tags
    • Image library
    • Interactive site & floor plans
    • Inventory & spare parts management
    • Inventory tracking
    • Job costing
    • Labor management
    • Labor management
    • Maintenance request portal
    • Maintenance request portal
    • Maintenance scheduling
    • Manuals, history, image management
    • Mobile integration
    • Multiple locations
    • Permission management
    • Preventive maintenance
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Record meter readings
    • Report equipment downtime & record downtime history
    • Reporting
    • Resource management
    • Role-based permissions
    • Secure login
    • Single sign on
    • Supplier management
    • Task lists
    • Task scheduling
    • Unlimited users
    • Vendor management
    • Visual asset & equipment mapping
    • Web portal
    • Web-based, regular updates and lifetime tech support
    • Work order management
    • Workflow management

    Q. Who are the typical users of Hippo CMMS?

    Hippo CMMS has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Hippo CMMS support?

    Hippo CMMS supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Hippo CMMS offer?

    Hippo CMMS has the following pricing plans:

    Subscription

    Q. Does Hippo CMMS support mobile devices?

    We do not have any information about what devices Hippo CMMS supports

    Q. What other apps does Hippo CMMS integrate with?

    Hippo CMMS integrates with the following applications:

    Bynder

    Q. What level of support does Hippo CMMS offer?

    Hippo CMMS offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials