UseResponse Overview
What is UseResponse?
UseResponse is an all-in-one social CRM, help center, communication platform, customer service tool and customer support platform designed for use by any type of company and community. UseResponse can be used by any organization - whether it produces goods, provides a service or is non-profit - to hear customers opinions & feedback in order to improve.
UseResponse is designed for support agents & customers and enables companies to understand their customers and their customers' opinions of the products and services on offer. Using a ticketing system, ideas bank & organized online documentation, UseResponse enables users to ask questions, report problems and leave votes, which in turn allows companies to collect feedback, suggestions and constructive criticism.
UseResponse enables organizations to provide support to customers in an effective and different way. With open code, UseResponse is fully customizable to the organization too. They can organize communities, gather feedback and gain customers' loyalty with the help of different responses to ideas, problems and questions. Organizations can interact with users & customers and listen to their feedback to ultimately enhance their product or service.
UseResponse Overview
Pricing
Pricing options
<li> Cloud-hosted: $10 per agent / month
<li> Self-Hosted: $699 One-time Fee
UseResponse Features
Media
UseResponse Reviews
UseResponse Reviews
Powerful, easy to use,fantastic customer support
1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team members into the process
3) I can teach users about my site interactive to my support system
4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.
your article, faq formating sucks
We are considering leaving your service as your base design is pretty old style looking.
You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base
And the FAQ page should be modern like https://www.qapital.com/faq
you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it.
UseResponse: an All-in-One Solution for your Help Desk and Support Suite.
UseResponse has proved to be one of the Best decisions we undertook. We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great.
We used the Trial version, and got Our Team to test every aspect of the system, and were very happy with the outcome and Information gathered were thoroughly analysed and formed part of Our decision to upgrade.
The System interface is highly customisable to Our needs, and it's easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution.
Digging deeper, we utilised the Help Desk Analytics Tools (HDAT) to measure Support Agents Performance.
One other great feature is the Intelligent Ticket Processing (ITP) and the ease with which All requests aggregated in one inbox from different support channels.
I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration).
Throughout the integration Process, the UseResponse Team were of immense support. Their Customer Support Team is great.
UseResponse is Value for money.
3 Years experience was great! Quick email responses and Great Documentation
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Compares to competing products at competitive price point.
Pros
We switched to their feedback forum tools from another product. UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward. Staff is extremely responsive with support.
Cons
While we have largely been please with the feedback forum capabilities, more granularity in things like feedback type and individual forum access would be great.
Powerful, easy to use,fantastic customer support
1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team members into the process
3) I can teach users about my site interactive to my support system
4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.
Pros
Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support.
I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support.
I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.
Cons
So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about.
your article, faq formating sucks
We are considering leaving your service as your base design is pretty old style looking.
You should consider modernizing it. Check out how Square space Knowledge base looks, we would like something which looks as mdoern as that https://support.squarespace.com/hc/en-us/categories/200352188-Knowledge-Base
And the FAQ page should be modern like https://www.qapital.com/faq
you can check how old looking http://withjoy.useresponse.com looks which is why we are likely to leave the service even though we have paid for it.
Response from UseResponse
Hello Vishal,
In order to supply with good service, we are ready to assist you in integration of the system with website + customizing the look and feel of articles and knowledge base to your requirements.
As system is very flexible, we try to utilize the common way of providing support in package, but not everyone would be amazed with features we have and UI we provide.
Let us know if you can consider using our service, if we are to provide better UI for your needs in order for you to change your mind in regards to this review.
Hope you would give us a chance to make product better and change your opinion here.
UseResponse: an All-in-One Solution for your Help Desk and Support Suite.
UseResponse has proved to be one of the Best decisions we undertook. We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great.
We used the Trial version, and got Our Team to test every aspect of the system, and were very happy with the outcome and Information gathered were thoroughly analysed and formed part of Our decision to upgrade.
The System interface is highly customisable to Our needs, and it's easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback software, help desk ticketing system packed in one simple solution.
Digging deeper, we utilised the Help Desk Analytics Tools (HDAT) to measure Support Agents Performance.
One other great feature is the Intelligent Ticket Processing (ITP) and the ease with which All requests aggregated in one inbox from different support channels.
I will highly recommend anyone whose Business is looking for a seamless Combination of Help Desk + Multilingual Knowledge Base Features and API integration and Mobile ready (IOS and Android integration).
Throughout the integration Process, the UseResponse Team were of immense support. Their Customer Support Team is great.
UseResponse is Value for money.
Pros
Unique feedback system
Social Integration
Content analysing
Multi lingual knowledge bases
Unified Agents interface for all platforms
Fast customer support and problem-solving
Unique feedback system
Ticket merge
Restful API, IOS, Android integration
Several Feedback sources: community portal, embedded widget
Ease of Installation
3 Years experience was great! Quick email responses and Great Documentation
Pros
Simple UI with great functionality, lot of documentation and support is fantastic.
Simple to implement and immediate email support.
Cons
Email functionalities and integrations like Zendesk is missing. As you improve on these, it would be great.
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UseResponse Pricing
UseResponse Pricing
<li> Cloud-hosted: $10 per agent / month
<li> Self-Hosted: $699 One-time Fee
<li> Cloud-hosted: $10 per agent / month
<li> Self-Hosted: $699 One-time Fee
Compare value for money rating with alternatives
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UseResponse Features
UseResponse Features
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Categories
Categories
Additional information for UseResponse
Additional information for UseResponse
Key features of UseResponse
- Chat
- Customizable Functionality
- Customizable reporting
- Help desk management
- Knowledge base
- Multilingual Support
- Self-service community
- Social Media integration
- Surveys & feedback
- Widgets
Benefits
UseResponse FAQs
UseResponse FAQs
Below are some frequently asked questions for UseResponse.
Q. What type of pricing plans does UseResponse offer?
UseResponse offers the following pricing plans:
Pricing model: One Time License
Free Trial: Available
<li> Cloud-hosted: $10 per agent / month <li> Self-Hosted: $699 One-time Fee
Q. What are the main features of UseResponse?
UseResponse offers the following features:
- Chat
- Customizable Functionality
- Customizable reporting
- Help desk management
- Knowledge base
- Multilingual Support
- Self-service community
- Social Media integration
- Surveys & feedback
- Widgets
Q. Who are the typical users of UseResponse?
UseResponse has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does UseResponse support?
UseResponse supports the following languages:
English, German, Russian
Q. What type of pricing plans does UseResponse offer?
UseResponse has the following pricing plans:
One Time License
Q. Does UseResponse support mobile devices?
We do not have any information about what devices UseResponse supports
Q. What other apps does UseResponse integrate with?
UseResponse integrates with the following applications:
Facebook, Google Workspace, Twitter
Q. What level of support does UseResponse offer?
UseResponse offers the following support options:
FAQs, Knowledge Base, Online Support
