StreetSmartClickSoftware

StreetSmartClickSoftware

Mobile workforce management software

4.2/5 (105 reviews)

StreetSmartClickSoftware Overview

StreetSmart is our name for a Reason. Our name represents our years of experience and knowledge and how we have applied it to our solution to help businesses understand and address the many different situations that happen in the work day of mobile workers who are ‘on the street.' We understand the needs of mobile workers and the operational challenges of managing field employees and processes. Our street smart knowledge and common sense are combined with our innovative technology to provide businesses with up-to-date information and insights so they can succeed in every job situation and customer interaction.

Pricing

Starting from
US$10,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

StreetSmartClickSoftware Reviews

Overall rating
4.2/5
83% positive reviews
42
Excellent
45
Very good
15
Average
3
Poor
0
Terrible
Jim R.

StreetSmart Review by Jim

Used Daily for 2+ years
Reviewed on 2019/01/08
Review Source: Capterra

Streetsmart has allowed us to tailor a software system to the needs of our company. We have dramatically reduced our direct labor costs, which is far and away our number one expenditure. The ability to track and report on anything from job details to vehicle mileage and locations has completely changed our business, and will continue to do so as we grow and evolve as a company.

Pros

This software has helped fundamentally change our small business! It has allowed us to be more efficient as a team and effective as a hospitality service provider. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize to best fit our team's needs. The user-friendly interface allows quick manipulation that saves me extremely valuable time.

Cons

The only con would be lack of a more 'real time' messaging option for communicating with workers in the field. The current messaging feature is extremely handy, but a faster 'chat' type function (think facebook messenger, or mightytext) would take this software over the moon for my company.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Adrienne R.

Does what it says it will

Used Daily for 2+ years
Reviewed on 2018/03/19
Review Source: Capterra

Pros

This really is a simple program to use in terms of setting up and customizing jobs and report. It's also a great tool for locating my techs while they are in the field and helping them manage their time while on a job site. It's also a great way to keep my service techs and our service calendar in sync ensuring a high level of customer service. Our customers love the reports and the information we provide.

Cons

The 2 most frustrating things with this software are the inability to make a customer inactive, and the lack of a place to make notes like gate codes. Currently, your only options are to delete a customer, which means you lose all of their history as well and for gate codes or special instructions, we have to either type them in at each service call (which is weekly) or note it somewhere in the address line 2 section.

Response from ClickSoftware

Adrienne,

Thank you for your feedback on StreetSmart. We are pleased to hear you find the solution helpful in maintaining a high level of customer service. We have also forwarded your comments to our product team for review.

Thank you again for your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kevin B.

Awesome...with headaches.

Used Daily for 1+ year
Reviewed on 2019/01/15
Review Source: Capterra

We run a very unique business and the folks at StreetSmart have been able to completely customize our web portal and corresponding App on our tablets. They have been tremendous in capturing data that we can use for market trends and analyse logistics, and our ability to add/delete new forms on the fly has proven extremely valuable when rolling out new initiatives throughout the year.

The amount of data we push back and forth daily from the tablets is quite large, so when an error occurs in the data transfer, this can cause major issues. Although the web developers have been able to work out many of the kinks with our Corporate Support folks, errors still tend to occur on a somewhat regular basis.

Overall, I believe that the sky is the limit with StreetSmart. It doesn't matter what kind of business you have...they can customize it for you. Just make sure your IT people are on top of their game if you have 100+ tablet users every day.

Pros

The software was fully customized to meet the needs of my company. I can generate reports in the web portal that drill down to very specific details throughout day.

Cons

The root menus can be a bit cumbersome to navigate, but I think that's part of our own doing. There's not much about the software that I don't like. My major frustrations are with data transfers in the back end of our SQL server and the software's communication with our employees' tablets.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Brenda G.

Easy, sometimes irritating, I need to know more about how to use features.

Used Daily for 2+ years
Reviewed on 2018/03/15
Review Source: Capterra

Having your schedule right at your figure tips. not worrying about loosing a paper schedule. Having proff of your work you've performed.

Pros

I like that I go in in the morning and can load everyone's schedules very fast. I like that I have prof of my walks witch are easy to e-mail to supervisors. I like that it is very easy to move jobs around to different employees.

Cons

I don't like how long it takes to log into street smart it can sometimes hold up your day. I wish I know more about the options, "ie: messages, forms, ect" and it would be great if I could figure out how to translate into Spanish for most of my crew.

Response from ClickSoftware

Brenda, thank you for your feedback! We are glad to hear StreetSmart helps streamline your work.

Regarding training, we will have your StreetSmart Engagement Manager contact your organization to discuss additional free training options to help you get the most out of your solution.

Regarding the slow start-up loading, we suggest you contact your IT department since this has not been an issue with other users and it may be related to your startup configuration. If the problem persists, please contact our support team at [email protected]

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Ryan T.

Full Featured but can be cumbersome

Used Daily for 6-12 months
Reviewed on 2018/11/09
Review Source: Capterra

Easy to use and figure out, even with the "non-ergonomic" style of using some of the features. Implement performance increases and make things not as rigid and it will be a winning system.

Pros

- Keeps everything in one place
-easy to access files
-Navigation is simple

Cons

-Accessing files for DOWNLOAD is cumbersome and seems to be dependent on how many users are on it in the office
-Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates.
-Saving .pdfs generated form street smart can take a very long time; a 30mb file should not take 3 minutes to download with gigabit internet speeds. This has something to do with base server speed but it is still astounding how lond it takes at times to download such a small file. Perhaps look into improving performance of the cloud application to/from the end user?
- search function is lacking: example is If I want to look up apartment/task X I should be able to type it in simply as whatever keyword I'm looking for and not the specific task number.
-General performance enhancements would be greatly appreciated

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
User Recommendation
7.9/10
Based on 105 reviews
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StreetSmartClickSoftware Pricing

Starting from
US$10,00
Pricing options
Free Trial
Subscription
Value for money

From $9.95 for single use applications to $25 for full suite of capabilities. Prices are per user per month and include free administrative software, on boarding and support.

Value for Money
4/5
Based on 105 reviews
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StreetSmartClickSoftware Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management
Features
4/5
Based on 105 reviews
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Additional information for StreetSmartClickSoftware

Key features of StreetSmartClickSoftware

  • Field service management

Benefits

Jobs Dispathc: Improve service with flexible job dispatch and real time status updates. Even extend through to the invoicing process.

Time Sheets: Automatically enforce your business policies and increase worker productivity through remote time sheet entry.

Trips: Maximize productivity & improve outcomes by simplifying mileage reimbursement and ensure accuracy.

Locations: Easily shift your priorities when the world changes and gain visibility into worker locations.

Forms: Eliminate paper forms & document proof of service: collect pictures, signatures and other data directly at the site location.

StreetSmartClickSoftware FAQs

Below are some frequently asked questions for StreetSmartClickSoftware.

Q. What type of pricing plans does StreetSmartClickSoftware offer?

StreetSmartClickSoftware offers the following pricing plans:

Starting from: US$10,00

Pricing model: Subscription

Free Trial: Available

From $9.95 for single use applications to $25 for full suite of capabilities. Prices are per user per month and include free administrative software, on boarding and support.

Q. What are the main features of StreetSmartClickSoftware?

StreetSmartClickSoftware offers the following features:

  • Field service management

Q. Who are the typical users of StreetSmartClickSoftware?

StreetSmartClickSoftware has the following typical customers:

Mid Size Business, Small Business

Q. What languages does StreetSmartClickSoftware support?

StreetSmartClickSoftware supports the following languages:

English

Q. What type of pricing plans does StreetSmartClickSoftware offer?

StreetSmartClickSoftware has the following pricing plans:

Subscription

Q. Does StreetSmartClickSoftware support mobile devices?

StreetSmartClickSoftware supports the following devices:

Android, iPhone, iPad

Q. What other apps does StreetSmartClickSoftware integrate with?

StreetSmartClickSoftware integrates with the following applications:

Brand Embassy, IFS Field Service Management

Q. What level of support does StreetSmartClickSoftware offer?

StreetSmartClickSoftware offers the following support options:

Knowledge Base, Online Support, Phone Support