SocialChorus

Pros

Very easy to share information about AT&T with others. I think it's great to be able to have such easy software to use to spread the word about AT&T with my Social Networks

Pros

Ability to have internal news available on a personal mobile device and the intranet from a single platform. Easy to work with and integrates with many other platforms and software.

Cons

Would like to see just a few more options for customizing displays on internal intranet. Ability to parse stories by a # or keyword, to display a subset of stories from one channel, would be useful. A UX improvement would be the ability carry details of what a user clicked on through the SSO process, instead of clicking a story from the intranet, going through SSO, and landing on their news feed rather than the story clicked.

Pros

How easy it is to use! It's intuitive, though there are a few things I would change to make it a little more straight-forward in terms of naming conventions.

You clearly update the tool often to provide us the best benefits/are using feedback from clients to improve -- it's noticed and appreciated!

Cons

There's room for improvement in the following areas:

I'd like access to customize our data dashboards a bit more. In this regard, it would be great to go a level deeper and really understand who of our users are interacting more than others so we can better tailor their experiences.

The ability to target via personalized notifications, etc would be incredible as well.

Pros

Enables employee advocacy and the basics of social selling. Can easily share to preferred social platforms

Cons

Releases are rolled out that then break and remove features actively used.
Feature requests and road-mapped items take forever to come out.
No search functionality for users.
Backend can be very clunky and isn't mobile optimized.
Not their fault but no linkedin engagement metrics anymore due to api changes.
No versioning for different platforms

Pros

I like the ease of access of both admin and user. It's nice to have the multiple options including article, image, link, and video. I also enjoy being able to have multiple admin's for ease of control.

Cons

I do wish we could manage channels and content on the mobile device for instances that it's urgent or on the go. Additionally, it would be nice to order the channels in any other fashion beyond alphabetical. Or also the layout of the images. (Portrait vs Landscape)