About ThunderTix

ThunderTix is an easy-to-use event management software that caters to the performing arts and offers unmatched customer support. Sell tickets for both general admission events and assigned seating events that display each venue's layout. Increase revenues while cutting costs. Despite our unbeatable rates, ThunderTix is a robust platform with a seamless experience for users and patrons alike.

Start by utilizing our free trial to create your first event. Easily ‘replicate’ events to quickly copy event details to build an entire season in minutes. Create pricing tiers by ticket type or seating section. The customer relationship manager, mass mail, and conversion pixel tracking empower you to reach your audience. Customize email confirmations, event reminders, and tickets to include terms & conditions and sponsor ads. If you have any questions along the way you can explore vast support documentation or reach out to our 24/7/365 support team.

Pass on a fee and retain 100% of the fee revenue to cover ThunderTix costs. Or, go fee-free! Control pricing and fees to do what makes the most sense for your organization. Receive nightly deposits of all ticket proceeds to have immediate access to funds as they are processed.

Customize your ThunderTix event listing with CSS to match the styles of your website for a branded experience and inspire customer confidence with secure transactions. The box office portal allows staff to process orders on behalf of customers by phone or on-site for walk-ups. Encourage sales with packaged discounts, loyalty programs, and coupons. Customers can print tickets at home, at the box office, or present an electronic ticket to be scanned using the free App or handheld scanners.

Venues are wowed by the percentage of ticket buyers that opt to “round-up” their purchase for a small donation. Optionally give customers increased control to exchange seats, process refunds, or convert their purchase to a donation back to the venue or to a gift card as a customer credit towards a future purchase.

While welcoming patrons to your events, staff will be notified when they are checking in a donor to ensure they are thanked for their support. Create user logins for all staff and track all sales to see which reps are shining! Ease the burden of repeat weekly requests for event reports by outside performers or renters by providing them restricted access to their own events.

For those customers that aren’t quite ready for in-person events, use our free virtual streaming and video integration for virtual or hybrid events. Enable "Pay What You Can" pricing to encourage attendance for this new type of event.

View easily digestible sales graphs through your dashboard or download relevant reports. Get to know your audience better by sending automated surveys to learn what they loved! Once the last guest has left, think about how ThunderTix can serve you even better next time and head over to our feature request page to upvote or submit new feature requests. During the off-season, downgrade to maintenance mode to store data, accept donations, and sell gift cards for just $20/mo.

“Thundertix has provided us with the tools we need to make purchasing tickets to our events all over the country as user-friendly as possible. The added benefits like automated email reminders, product sales, waitlists, and email marketing options have all had a positive impact on our customers and our sales.”

“The software is incredibly user-friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features.”


Key benefits of ThunderTix

Ticketing software must-haves:
* Sell event tickets online, by phone, and in-person at the box office
* Receive nightly deposits using your own payment gateway and never wait to receive proceeds
* Scan, un-scan, and sell tickets at the door using the free ThunderTix app or your preferred hardware
* Easy-to-use software at a price that beats the competitors
* 24/7/365 support
* Control customer ticketing fees. Remove fees completely or optionally charge a service fee and retain 100% of the revenue so ThunderTix pays for itself
* Beautiful, custom-built seating charts along with general admission events
* Price tickets by venue section and/or ticket type
* Customize your event website using your own styles or CSS
* Embed events onto your website for seamless integration
* You own your customer data. We do not use or share your customer info for any reason.

Getting started:
* Begin planning events with a free trial. Everything transfers over to your paid account once you are ready to launch ticket sales
* Contact our 24/7/365 support team or utilize our vast support forum, how-to guides, and videos
* Learn from business owners like you through the private ThunderTix Facebook Users group
* Create unique logins for all users with permissions based on their role within your organization
* Reduce time spent communicating with renters by providing them access to their own event portal
* Create customized tickets and emails with advertising space for sponsors
* Sell tickets for virtual or hybrid events

Increase revenue and cut costs with ThunderTix:
* Sell merchandise and concessions
* Integrated gift card sales
* Customer loyalty programs
* Sell season subscriptions and flex passes
* Bundle events together for discounted pricing
* Create coupons and promo codes
* Accept donations
* Convert tickets to a donation or to a gift card
* Invite customers to “round up” purchases for increased donations
* Advertise upcoming events and target ticket buyers using built-in features like mass mail, a full customer relationship manager (CRM), and pixel tracking for ad revenue.
* Downgrade to Maintenance during the off-season for just $20/mo

At your event:
* Visual updates on the seating chart show whether guests have arrived
* Greet your donors at check-in using patron classifications
* Optionally give guests the ability to handle their own seat exchanges, refunds, or convert their tickets to a donation

Setting yourself up for an encore:
* View sales graphs through your dashboard or download relevant reports in real-time and make informed decisions about your next performance
* View sales tracked per staff member and get your best reps on board
* Submit feature requests for increased functionality
* Utilize automated event email reminders and follow up surveys to learn what attendees loved about your event

Let ThunderTix handle all this so you can focus on creating a truly spectacular event!


Images

ThunderTix Software - Compare month-over-month analytics to gain insight into all box office revenue.
ThunderTix Software - The ThunderTix Event Manager provides easy access to view, edit, and sell all events with control over donations, event genres, production reports, and more.
ThunderTix Software - Beautifully designed seating chart accurately represent your venue with custom graphics.
ThunderTix Software - Streamline your checkin process by scanning tickets using our iOS or Android Apps. See real-time updates to your seating chart showing which seats have not checked in.
ThunderTix Software - Sell tickets, merchandise, and concessions through ThunderTix on-site for walk-up sales using integrated terminals with either Square or Stripe.
ThunderTix Software - Events are automatically added to a custom landing page in chronological order with event descriptions and images
ThunderTix Software - Increase support through fundraising campaigns with suggested levels of giving and the option to make donations recurring.
ThunderTix Software - Integrated gift card sales with balance and redemption
ThunderTix Software - Easily build full season subscriptions, mini-season passes, and flex passes using the Package Manager. Combine reserved seating and general admission events or even events taking place at different venues with separate seating charts.
ThunderTix Software - Calendar view - displayed with options by month, week or day. Events can be color-coded for clarity.
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ThunderTix video
ThunderTix video
ThunderTix video
ThunderTix Software - Compare month-over-month analytics to gain insight into all box office revenue.
ThunderTix Software - The ThunderTix Event Manager provides easy access to view, edit, and sell all events with control over donations, event genres, production reports, and more.
ThunderTix Software - Beautifully designed seating chart accurately represent your venue with custom graphics.
ThunderTix Software - Streamline your checkin process by scanning tickets using our iOS or Android Apps. See real-time updates to your seating chart showing which seats have not checked in.
ThunderTix Software - Sell tickets, merchandise, and concessions through ThunderTix on-site for walk-up sales using integrated terminals with either Square or Stripe.
ThunderTix Software - Events are automatically added to a custom landing page in chronological order with event descriptions and images
ThunderTix Software - Increase support through fundraising campaigns with suggested levels of giving and the option to make donations recurring.
ThunderTix Software - Integrated gift card sales with balance and redemption
ThunderTix Software - Easily build full season subscriptions, mini-season passes, and flex passes using the Package Manager. Combine reserved seating and general admission events or even events taking place at different venues with separate seating charts.
ThunderTix Software - Calendar view - displayed with options by month, week or day. Events can be color-coded for clarity.

Not sure about ThunderTix? Compare with a popular alternative

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Starting Price

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Pricing Options

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Features

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Ease of Use

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Value for Money

4,8 (249)
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Customer Service

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Reviews

Overall rating

4,8 /5
(249)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,9/5

Already have ThunderTix?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 249
Sheldon
Overall rating
  • Industry: Civic & Social Organization
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Large event ticketing

Reviewed on 2023/06/02

We do limited events throughout the year. The customer base is spread across California, Nevada,...

We do limited events throughout the year. The customer base is spread across California, Nevada, Utah, Arizona, Colorado, and New Mexico. ThunderTix makes it possible for us to successfully execute our programs

Pros

Ease of design, ease of operations, and easy to pause when no events are scheduled. No issues and rapid response from customer service

Cons

I have no identified any issues with the program. Every works as advertised.

Response from Thunder Data Systems

I remember telling someone that my golf drive didn't go very far, but it was always straight down the middle. When we played together for the first time, I shanked it, and she yelled, "NOT as advertised!"

Our team here is very happy that our system functions a whole lot better than that drive. :)

Thank you, Sheldon, for your glowing praise. If you stumble across an "errant shot" that could use a tweak, let me know. I'd love to make one more thing easier for you!

Derriel
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

There is a lot to be said for a company that just "gets it".

Reviewed on 2022/11/16

I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used...

I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call.

Pros

From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support.

Cons

I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered.

Response from Thunder Data Systems

Derriel, there are a few reviews we receive that are so glowing and make me so proud, that I'm left misty-eyed. Yours is one of them.

Everything you have said about our amazing team is everything I have worked for in the 23 years that I've been at the helm of this business.

The holidays are coming, and you gave us an early gift to start the season. Thank you!

Arliz
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It was a little hard to navigate through.

Reviewed on 2018/06/08

Pros

The PDFs were clearly visible and I preferred those over the excel sheets which were hard to follow.

Cons

The excel sheets were hard to follow so I would just use the PDFs. I also didn't like that you couldn't delete files created by accident, or at least archive them.

Response from Thunder Data Systems

Arliz, I'm not sure how I missed this review from five years ago, but I think you would be delighted by our new design. We relaunched in 2022 with a huge interface overhaul and lots of report customizations.

Hopefully, you've seen and agree that the changes have vastly improved our system making it one of the easiest professional platforms available.

Brian
Overall rating
  • Industry: Performing Arts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Recommended

Reviewed on 2023/04/13

[sensitive content hidden] and her team have always been very fair to deal with. You talk to real...

[sensitive content hidden] and her team have always been very fair to deal with. You talk to real people which is very nice and they must treat their employees well as we've been working with the same people for many years. I like to work with company's that take care of their customers as well as their staff.

Pros

ThunderTix is easy to navigate from the admin/selling side and our customers find it easy to use to purchase tickets.

Cons

Not really a con, but they're always working to improve the system and take input from users like us directly. There's always features we'd love to have, and lucky they're working on bringing those to reality. I'm just impatient and wish we could have it all now, but as a whole it's a good system.

Response from Thunder Data Systems

Brian, your comments raised something we rarely discuss -- namely, our colleagues love their roles here! We have staff that have been with us for 19 years, and our senior engineers are celebrating nearly a decade with us -- virtually unheard of today.

That kind of longevity translates to a full understanding of the people we serve, which serves as a catalyst for new ideas, better interfaces, and improved performance. (Yet, we are all as impatient as you with what we WANT to do versus what we have time to accomplish!)

Thank you for your kind words which allows me to celebrate the unsung heroes of ThunderTix -- our staff!

Lindsay
Overall rating
  • Industry: Performing Arts
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful Ticketing System

Reviewed on 2023/07/11

Absolutely wonderful, from the research to the onboarding, setup to usage, has been seamless and...

Absolutely wonderful, from the research to the onboarding, setup to usage, has been seamless and with very few hiccups.

Pros

Customer support is AMAZING!!! I love being able to see a list of all attendees in real-time, including when their barcode has been scanned. Patron database is top-notch and helpful, ordering tickets online is simple and easy for patrons.

Cons

There was a slight learning curve, but support is more than helpful and has guided me through every step of the way! The only thing I disliked was not being able to customize the seating chart in as much detail as I would like, but that was a minor issue for us.

Showing 5 reviews of 249 Read all reviews

ThunderTix FAQs

Below are some frequently asked questions for ThunderTix.

ThunderTix offers the following pricing plans:

  • Starting from: US$20,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Plans are based on a per ticket basis. Plans range from $1/ticket to $1.75/ticket, depending on the plan. $20 monthly minimum for General Admission, includes 20 tickets per month. $25 monthly minimum for Reserved Seating, includes 20 tickets per month. $175 monthly minimum for Enterprise, includes 100 tickets per month.

ThunderTix has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

ThunderTix supports the following languages:

English, French, Spanish

ThunderTix supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ThunderTix integrates with the following applications:

Braintree, Constant Contact, Google Ads, Google Analytics 360, Google Maps, Instagram, Mailchimp, Mailgun, Mailjet, PayPal, Post Affiliate Pro, SendGrid, Squarespace, Stripe, Twitter/X, Weebly, Wix, WordPress, Zapier, Zoom, authorize.net

ThunderTix offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ThunderTix.