About ThunderTix

ThunderTix is a full service ticketing software for both online sales and walk-up orders at the box office or by phone. Sell tickets to general admission events or use a seating chart for assigned seating. Designed to be a fully branded solution that directly embeds your events into your website keeping your customers engaged on your website for the entire purchase process. You can provide your own styles, or CSS, to make a truly branded and seamless web presence.

When a customer purchases a ticket online, they receive an emailed receipt that includes a printable electonric ticket. Customize the ticket and email receipt with your logo, colors, terms, and event information. Up-sell event sponsors by offering the placement of their logos in designated ad space on the PDF ticket.

Barcode scanning prevents fraud and ensures patrons have valid tickets for entry. When your customers arrive at the event, you can either use an electronic guest check-in, or for larger events, you can streamline the check-in process with barcode scanners. Scanning is available as a free iOS app for iPhones or iPads or the Android App which scans paper tickets or directly off smartphones. Scanners are also available for sale or rent.

At any point during the event, you’ll have access to critical report data like guest lists, sales reports by ticket and dollar value, reconciliation reports, multi-event reports and barcode scanning results. If you use Mailchimp or Constant Contact, our integration will pass ticket buyer information immediately to those accounts. ThunderTix maintains a private Customer Relationship Manager containing historical information in an easily searchable and exportable format or direct integration to Mailchimp for mass email campaigns. ThunderTix does not use your customer data in any way, so you can trust that your customer’s privacy is maintained.

Key benefits of ThunderTix

  • Sell event tickets online, by phone and in person at the box office

  • Elevate your events with reserved seating reducing the need for patrons to line up at the door.

  • Receive nightly deposits using your own gateway so you'll never have to wait until after the event to access proceeds.

  • Barcode Tickets and real-time barcode scanning

  • Marketing Tools that allow you to track your ROI for Ad Campaigns
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, Mexico, United States

    Supported Languages

    English, French, Spanish

    Images

    Ticket Activity Dashboard - monitor ticket sales by month or day to determine marketing strategies from promotions offered. Easily see comps and refunds given along with ticket sales and revenue.
    Dashboard - Sales by orders processed, declined, abandoned and voided. Track abandonment rates month to month to keep customers engaged.
    Event Dashboard - Ticket Sales and Revenue broken down per upcoming event.
    Email Delivery Dashboard - tracking on the delivery statistics for each email sent including Order confirmation receipts, Event Reminders and Post-Event Surveys.
    Hourly Ticket Performance - monitor ticket sales by hour to determine the effectiveness of various marketing campaigns.
    Reserved Seating Section with Accessible Seat Options. Red seats indicate sold seats. Seats can also individually be marked as obstructed view.
    Customize events by color for the Calendar display. Gives visual variation from one event to another.
    Calendar view - displayed with options by month, week or day. Events can be color-coded for clarity.
    iOS app for iPhones and iPads - Rapidly scan tickets both off paper and the smart phones of your guests. Sell tickets on the go using a connected mobile credit card swipe directly from the app.
    ThunderTix App - mobile image for a valid barcode ticket
    Customer Database - Search Options and Marketing Tools
    Abandonment Dashboard - tracks your average shopping cart abandonment rate each month against other organizations in your industry.
    Administrative view of Events tab. Replicate link creates duplicated event data for quick creation of events copying all ticket prices, shipping and fees.
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    ThunderTix screenshot: Ticket Activity Dashboard - monitor ticket sales by month or day to determine marketing strategies from promotions offered. Easily see comps and refunds given along with ticket sales and revenue. ThunderTix screenshot: Dashboard - Sales by orders processed, declined, abandoned and voided. Track abandonment rates month to month to keep customers engaged. ThunderTix screenshot: Event Dashboard - Ticket Sales and Revenue broken down per upcoming event. ThunderTix screenshot: Email Delivery Dashboard - tracking on the delivery statistics for each email sent including Order confirmation receipts, Event Reminders and Post-Event Surveys. ThunderTix screenshot: Hourly Ticket Performance - monitor ticket sales by hour to determine the effectiveness of various marketing campaigns. ThunderTix screenshot: Reserved Seating Section with Accessible Seat Options. Red seats indicate sold seats. Seats can also individually be marked as obstructed view. ThunderTix screenshot: Customize events by color for the Calendar display. Gives visual variation from one event to another. ThunderTix screenshot: Calendar view - displayed with options by month, week or day. Events can be color-coded for clarity. ThunderTix screenshot: iOS app for iPhones and iPads - Rapidly scan tickets both off paper and the smart phones of your guests. Sell tickets on the go using a connected mobile credit card swipe directly from the app. ThunderTix screenshot: ThunderTix App - mobile image for a valid barcode ticket ThunderTix screenshot: Customer Database - Search Options and Marketing Tools ThunderTix screenshot: Abandonment Dashboard - tracks your average shopping cart abandonment rate each month against other organizations in your industry. ThunderTix screenshot: Administrative view of Events tab. Replicate link creates duplicated event data for quick creation of events copying all ticket prices, shipping and fees.

    Features

    Total features of ThunderTix: 95

    • API
    • Access Controls/Permissions
    • Account Reconciliation
    • Activity Dashboard
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Attendance Management
    • Attendee Management
    • Attendee Segmentation
    • Badge Management
    • Badge Printing
    • Barcode / Ticket Scanning
    • Barcode Recognition
    • CRM
    • Click Tracking
    • Client Management
    • Concessions Management
    • Conferences/Conventions
    • Confirmation/Reminders
    • Credit Card Processing
    • Customer Data Management
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Branding
    • Customization
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Drag & Drop
    • Drip Campaigns
    • Electronic Payments
    • Email Invitations & Reminders
    • Email Management
    • Email Marketing
    • Email Templates
    • Employee Management
    • Engagement Analytics
    • Event Calendar
    • Event Management
    • Event Scheduling
    • Event Ticketing
    • Event Tracking
    • Exhibit/Vendor Management
    • Financial Analysis
    • Food & Beverage Management
    • Gift Card Management
    • Guest List Management
    • Guest List Search
    • Inventory Management
    • Loyalty Program
    • Marketing Automation
    • Mobile Access
    • Mobile Ticketing
    • Multi-Event
    • Multi-Facility
    • Online Booking
    • Online Payments
    • Online Registration
    • Online Ticketing
    • Onsite Ticketing
    • Order Processing
    • PCI Compliance
    • Payment Processing
    • Performance Metrics
    • Point of Sale (POS)
    • Print-at-Home
    • Promotions Management
    • QR Codes
    • Real Time Data
    • Real Time Reporting
    • Receipt Management
    • Registration Management
    • Reporting/Analytics
    • Reservations Management
    • Reserved Seating
    • Sales Reports
    • Search/Filter
    • Season Tickets
    • Seating Map
    • Secure Data Storage
    • Social Media Integration
    • Social Promotion
    • Sponsorship Management
    • Support Ticket Management
    • Surveys & Feedback
    • Third Party Integrations
    • Ticket Reservations
    • Ticketing
    • Vendor Management
    • Visitor Registration
    • Visitor Tracking
    • Wait List Management
    • Website Management
    • Weddings/Parties

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    Reviews

    Overall rating

    4,7 /5
    (187)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have ThunderTix?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 187
    Sergio G.
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

    Reviewed on 2016/02/24

    I enjoyed the overall experience. What was great about ThunderTix was a combination of two things,...

    I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

    Pros

    It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales.
    *Customer Service
    *Dependable
    *Automated Pre-sale system
    *Automated Post-sale system
    *Works on smartphones and tablets with easy.
    *Promotional tools.
    *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate.
    *SSL Encryption on their end.
    *Works with multiple merchant portals

    Cons

    I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

    Lauren B.
    Overall rating
    • Industry: Entertainment
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Customer Service A+

    Reviewed on 2020/05/15

    We have been using Thundertix for nearly three years, and have been big fans of the software from...

    We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.

    Pros

    The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features. We are a non-profit theatre company that operates 10 small venues (sub 300 seats). Things we love: assigned seating, easy transfer and refund options, PDF tickets, unlimited user accounts (we have lots of ticketing volunteers), integrated email, offer to round up to nearest $5 for donation, bulk discount code creation, season tickets, pre and post event surveys.

    Cons

    We would like to see more versatility within season tickets, such as creating season or package tickets across multiple venues. We would like to see additional versatility with coupon codes, such as creating a code that can be used only once per person.

    Lisa S.
    Overall rating
    • Industry: Music
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Thundertix Is a Really Good Software for our purpose

    Reviewed on 2021/02/26

    Overall I am happy with Thundertix and the process to use the software.

    Overall I am happy with Thundertix and the process to use the software.

    Pros

    I think that Thundertix is easy to use once you get the hang of it. They have very good customer service. I like the fact that you can suggest new features

    Cons

    I think that sometimes when I send in a support request it is hard to get across my explanation of what the issue is. But eventually it gets worked out. We now have phone support but have not used it yet. Maybe that is a better way to get something figured out.

    Verified Reviewer
    Overall rating
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Fine but not the best option out there

    Reviewed on 2018/06/22

    I feel like the biggest benefit is the price and the customization of the software. I would highly...

    I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

    Pros

    The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

    Cons

    The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

    Response from Thunder Data Systems

    Thanks for your great feedback. We spent a bit of time this year trying to improve our interlinking to make it easier than ever, and our efforts will continue. We truly want to be the most efficient, time saving software.

    If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in.

    I'll look forward to hearing from you!

    Connor J.
    Overall rating
    • Industry: Religious Institutions
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Customer Service and User Friendly!

    Reviewed on 2021/01/05

    Pros

    Thundertix is fantastic when it comes to customer service, answering all requests in a timely fashion. It is also very user friendly! We have received several compliments from parishioners, most of them older, that it is so easy to select their seat for church.

    Cons

    No cons! Everything works well and the service is great!

    Showing 5 reviews of 187 Read all reviews

    ThunderTix FAQs

    Below are some frequently asked questions for ThunderTix.

    ThunderTix offers the following pricing plans:

    • Starting from: US$65,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle. ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.

    We do not have any information about ThunderTix features

    ThunderTix has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ThunderTix supports the following languages:

    English, French, Spanish

    ThunderTix supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ThunderTix integrates with the following applications:

    Authorize.Net, Braintree, Constant Contact, Facebook, Google Ads, Google Analytics, Google Maps, Instagram, Mailchimp, PayPal, Post Affiliate Pro, QuickBooks Online Advanced, Salesforce.org, SendGrid, Squarespace, Stripe, Twitter, Weebly, Wix, WordPress, Zapier, Zoom Meetings & Chat

    ThunderTix offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ThunderTix.