One platform for everything: Tickets, Gift Cards, Donations
4.7/5 (171 reviews)ThunderTix is a full service ticketing software for both online sales and walk-up orders at the box office or by phone. Sell tickets to general admission events or use a seating chart for assigned seating. Designed to be a fully branded solution that directly embeds your events into your website keeping your customers engaged on your website for the entire purchase process. You can provide your own styles, or CSS, to make a truly branded and seamless web presence.
When a customer purchases a ticket online, they receive an emailed receipt that includes a printable electonric ticket. Customize the ticket and email receipt with your logo, colors, terms, and event information. Up-sell event sponsors by offering the placement of their logos in designated ad space on the PDF ticket.
Barcode scanning prevents fraud and ensures patrons have valid tickets for entry. When your customers arrive at the event, you can either use an electronic guest check-in, or for larger events, you can streamline the check-in process with barcode scanners. Scanning is available as a free iOS app for iPhones or iPads or the Android App which scans paper tickets or directly off smartphones. Scanners are also available for sale or rent.
At any point during the event, you’ll have access to critical report data like guest lists, sales reports by ticket and dollar value, reconciliation reports, multi-event reports and barcode scanning results. If you use Mailchimp or Constant Contact, our integration will pass ticket buyer information immediately to those accounts. ThunderTix maintains a private Customer Relationship Manager containing historical information in an easily searchable and exportable format or direct integration to Mailchimp for mass email campaigns. ThunderTix does not use your customer data in any way, so you can trust that your customer’s privacy is maintained.
Pros
As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process.
Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving.
Cons
I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search.
ThunderTix is fabulous! It is very easy to use and to put an event together. When we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgeable about every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone.
Pros
There are a lot of pros to it. It is very user friendly and easy to understand and put events together. Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgable for every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone."
Cons
Anything I would suggest would probably be:
I wish there was an easier way to do "at the door stuff." I don't think I have researched it enough to know enough about it, but we would love to figure out a better way to run that more.
Also: We have had some issues with the "visibility feature." Sometimes if we had the visibility available until midnight one night, we had clients and then tried ourselves and it was already closed at 10pm so I am not sure if it was a time difference issue but there is always a slight glitch with that.
Then with the visibility feature. We would put the ticket link with our recital information but the visibility isn't open yet so they would get a blank page that says this is no longer working and then our clients would be confused. I am not sure if it would be possible but it would be nice if there could be a page that said this event isn't open yet or something that is a little more clear to them so they aren't so confused about that.
When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups.
We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee).
ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost.
We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model.
Pros
#1 - No added/rising fees to our patrons!
Improving interface
Customized
Compatible with Authorize.net
Reasonable cost
PDF Ticketing
Easy to train
Reliable and Available
Cons
Reporting still being developed/enhanced
Better testing and version control has been requested
No real-CRM capability for patron management/history
Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting)
Error codes are confusing to patrons when transactions are not going through
Transaction/Administration speeds varies (system tweaking is needed after most iterations)
A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login.
ThunderTix is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs.
I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn.
Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down.
If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix!
Pros
To begin with, this was the first time our organization has attempted to sell tickets online. Our experience with ThunderTix was almost exclusively positive.
1) They are exceptionally easy to work with and provide outstanding customer service. I honestly can't say enough about this. Our questions and comments were many times responded to within minutes. Stacy and Dawn are both extraordinary problem solvers and are very pleasant to work with.
2) The system just works. While we had a few minor hiccups (see cons), the ThunderTix staff were able to resolve them very promptly.
3) They are constantly adding new features. Over just the few months (January to April) we worked with them last year, they may have doubled the number of features / options within the system. This indicated to us that they genuinely care about their product and aim to constantly improve it.
4) One time fee. This was crucial for us as any percentage of ticket sales adds up quickly.
Cons
While there isn't much I can say in the way of cons, I will list the one minor annoyance we had (has been resolved though) when using the system.
1) The manor in which ThunderTix integrated with out payment processor (Authorize.net) resulted in an occasional double charge (very rare) and some error messages which were difficult for our customers to interpret.
As I mentioned above, I have been told these problems have been corrected. I only list them here in the interest of completeness of this review. We fully intend on using ThunderTix in 2012 and I will update this review if possible.
We've been using Thundertix since 2011 for my busy sailing tour and charter business. Before we chose Thundertix, we thoroughly evaluated at least five other online reservation/booking software systems and found that Thundertix's combination of features, simple user interface , powerful back end for reports and pricing could not be beat. We are often approached by other competitors and have sometimes looked at other systems to see if we're missing anything and Thundertix combination of features and pricing (no ticket fees) wins hands down every time. The fact that you have total control over any fees (or not) charged to your customers is very appealing. When on occasion, we've had a suggestion for an improvement, we've often seen it implemented. If you have an issue you can get someone to respond quickly. They're all excellent. Thundertix is really top-notch.
Pros
Ease of use. Easy to get new employees trained. Powerful reports for marketing and order tracking. Allows you to put all your inventory online and have just one platform for box office walk-up, phone and online bookings. Seamless. The online question and answer section is excellent.
Cons
Can't really think of anything.
Plans start as low as $60/mo for general admission events or $80/mo for reserved seating. Pricing is based on the number of tickets processed per month along with included features.
ThunderTix takes no percentage of sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.
Below are some frequently asked questions for ThunderTix.
ThunderTix offers the following pricing plans:
Starting from: US$60,00/month
Pricing model: Subscription
Free Trial: Available
Plans start as low as $60/mo for general admission events or $80/mo for reserved seating. Pricing is based on the number of tickets processed per month along with included features.
ThunderTix takes no percentage of sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.
ThunderTix offers the following features:
ThunderTix has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
ThunderTix supports the following languages:
English, French, Spanish
ThunderTix has the following pricing plans:
Subscription
ThunderTix supports the following devices:
Android, iPhone, iPad
ThunderTix integrates with the following applications:
Authorize.net, Constant Contact, Google Analytics, Mailchimp, SendGrid, Stripe, Twitter, Weebly, Wix, Wordpress
ThunderTix offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly.