ThunderTix Overview
What is ThunderTix?
ThunderTix is a full service ticketing software for both online sales and walk-up orders at the box office or by phone. Sell tickets to general admission events or use a seating chart for assigned seating. Designed to be a fully branded solution that directly embeds your events into your website keeping your customers engaged on your website for the entire purchase process. You can provide your own styles, or CSS, to make a truly branded and seamless web presence.
When a customer purchases a ticket online, they receive an emailed receipt that includes a printable electonric ticket. Customize the ticket and email receipt with your logo, colors, terms, and event information. Up-sell event sponsors by offering the placement of their logos in designated ad space on the PDF ticket.
Barcode scanning prevents fraud and ensures patrons have valid tickets for entry. When your customers arrive at the event, you can either use an electronic guest check-in, or for larger events, you can streamline the check-in process with barcode scanners. Scanning is available as a free iOS app for iPhones or iPads or the Android App which scans paper tickets or directly off smartphones. Scanners are also available for sale or rent.
At any point during the event, you’ll have access to critical report data like guest lists, sales reports by ticket and dollar value, reconciliation reports, multi-event reports and barcode scanning results. If you use Mailchimp or Constant Contact, our integration will pass ticket buyer information immediately to those accounts. ThunderTix maintains a private Customer Relationship Manager containing historical information in an easily searchable and exportable format or direct integration to Mailchimp for mass email campaigns. ThunderTix does not use your customer data in any way, so you can trust that your customer’s privacy is maintained.
ThunderTix Overview
Pricing
Pricing options
Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle.
ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.
ThunderTix Features
Media
ThunderTix Reviews
ThunderTix Reviews
Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.
I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.
Customer Service A+
We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
The Goldilocks of ticketing software
Moving to ThunderTix has been one of the BEST decisions our theater has made. We had been using a very expensive ticketing software which was just too BIG for us. I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right!
Fine but not the best option out there
I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.
A first class, easy to use platform
First class implementation assistance and incredibly swift to react to any problems or issues that arise
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Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.
Pros
It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales.
*Customer Service
*Dependable
*Automated Pre-sale system
*Automated Post-sale system
*Works on smartphones and tablets with easy.
*Promotional tools.
*Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate.
*SSL Encryption on their end.
*Works with multiple merchant portals
Cons
I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.
Customer Service A+
We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
Pros
The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features. We are a non-profit theatre company that operates 10 small venues (sub 300 seats). Things we love: assigned seating, easy transfer and refund options, PDF tickets, unlimited user accounts (we have lots of ticketing volunteers), integrated email, offer to round up to nearest $5 for donation, bulk discount code creation, season tickets, pre and post event surveys.
Cons
We would like to see more versatility within season tickets, such as creating season or package tickets across multiple venues. We would like to see additional versatility with coupon codes, such as creating a code that can be used only once per person.
The Goldilocks of ticketing software
Moving to ThunderTix has been one of the BEST decisions our theater has made. We had been using a very expensive ticketing software which was just too BIG for us. I like to say that ThunderTix is the "Goldilocks" of ticketing software for us... not too big, not too small, but juuusst right!
Pros
What I like MOST about ThunderTix is that is does NOT cost an arm and a leg to get a powerful yet easy to use ticketing software.
Cons
The software has actually been fairly easy to set up and use. We had a bit of confusion at first migrating our information from our previous software, but support helped us a lot. We also had some issues connecting our credit card terminal, but I don't think that is necessarily ThunderTix's fault.
Fine but not the best option out there
I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.
Pros
The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.
Cons
The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.
Response from Thunder Data Systems
Thanks for your great feedback. We spent a bit of time this year trying to improve our interlinking to make it easier than ever, and our efforts will continue. We truly want to be the most efficient, time saving software.
If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in.
I'll look forward to hearing from you!
A first class, easy to use platform
First class implementation assistance and incredibly swift to react to any problems or issues that arise
Pros
It was very easy to integrate into our current websites and customisable to our use. It was refreshing to find a developer who allowed the customers to suggest improvements and we have seen it become far more customer friendly as it has evolved over the past 4 year
Cons
At the very beginning we had to adapt our requirements to meet what they could offer but they soon made changes to the functionality and it has become better each subsequent year
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ThunderTix Pricing
ThunderTix Pricing
Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle.
ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.
Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle.
ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.
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ThunderTix Features
ThunderTix Features
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Categories
Categories
Additional information for ThunderTix
Additional information for ThunderTix
Key features of ThunderTix
- Accept credit cards online and at box office
- Account reconciliation reports
- Automated email reminders and post-event surveys
- Barcode tickets and scanning
- Branded electronic tickets & hard tickets
- Branded event listing and tickets
- Branded ticket, email and website
- Conference and class registration
- Conversion tracking with ad campaigns
- Coupons, group discounts and comps
- Credit card readers and cash sales
- Custom styles for events display
- Customized order and donation receipts
- Dashboards to analyze event sales and marketing
- Easily create and replicate events
- Electronic gift cards and balance tracking
- Email notifications for low inventory and sell-outs
- Email reminders & post-event surveys
- Embed an event calendar into your website
- Event announcement, activation and expiration
- Event bookings through your website
- Event capacity inventory control
- Event revision history and sales tracked by user
- Event settlement and multi-event reports
- Exportable customer database
- Facebook and Twitter social sharing
- Facebook ticket sales app
- Guest list and electronic check-in
- History of tickets, donations, gift cards, merchandise
- Import existing customer database
- Increase attendance with loyalty
- Instant electronic receipt delivery
- Internal mass email tool
- Internal mass emails, MailChimp, Constant Contact
- Inventory tracking by event
- MailChimp & Constant Contact integration
- MailChimp, TripAdvisor, Constant Contact
- Manage event and ticket inventory
- Manage ticket inventory and capacities
- Patron and donor management
- Real-time inventory tracking
- Real-time reporting
- Responsive interface for mobile use
- Search orders and customers
- Securely store all patron history and data
- Share on Facebook and Twitter. Promote to Eventful.
- Sort events and tickets
- Ticket barcodes with scanning App
- Ticket sales activity dashboard
- Tools for group sales, comps, sponsors, volunteers
- Track ticket sales by agent
- Track vendors and purchase history
- Unlimited users with multi-level event permissions
- Use your payment gateway
- Valid PCI compliance and quarterly certification
Benefits
ThunderTix FAQs
ThunderTix FAQs
Below are some frequently asked questions for ThunderTix.
Q. What type of pricing plans does ThunderTix offer?
ThunderTix offers the following pricing plans:
Starting from: US$65,00/month
Pricing model: Subscription
Free Trial: Available
Plans start as low as $65/mo for general admission events or $95/mo for reserved seating. Pricing is based on the number of tickets processed per month monthly billing cycle. ThunderTix takes no percentage of ticket sales revenue and adds no fees to tickets, giving the venue the flexibility to either charge the flat face value of tickets or to add a ticket fee and retain 100% of the revenue to offset the cost of the software.
Q. What are the main features of ThunderTix?
ThunderTix offers the following features:
- Accept credit cards online and at box office
- Account reconciliation reports
- Automated email reminders and post-event surveys
- Barcode tickets and scanning
- Branded electronic tickets & hard tickets
- Branded event listing and tickets
- Branded ticket, email and website
- Conference and class registration
- Conversion tracking with ad campaigns
- Coupons, group discounts and comps
- Credit card readers and cash sales
- Custom styles for events display
- Customized order and donation receipts
- Dashboards to analyze event sales and marketing
- Easily create and replicate events
- Electronic gift cards and balance tracking
- Email notifications for low inventory and sell-outs
- Email reminders & post-event surveys
- Embed an event calendar into your website
- Event announcement, activation and expiration
- Event bookings through your website
- Event capacity inventory control
- Event revision history and sales tracked by user
- Event settlement and multi-event reports
- Exportable customer database
- Facebook and Twitter social sharing
- Facebook ticket sales app
- Guest list and electronic check-in
- History of tickets, donations, gift cards, merchandise
- Import existing customer database
- Increase attendance with loyalty
- Instant electronic receipt delivery
- Internal mass email tool
- Internal mass emails, MailChimp, Constant Contact
- Inventory tracking by event
- MailChimp & Constant Contact integration
- MailChimp, TripAdvisor, Constant Contact
- Manage event and ticket inventory
- Manage ticket inventory and capacities
- Patron and donor management
- Real-time inventory tracking
- Real-time reporting
- Responsive interface for mobile use
- Search orders and customers
- Securely store all patron history and data
- Share on Facebook and Twitter. Promote to Eventful.
- Sort events and tickets
- Ticket barcodes with scanning App
- Ticket sales activity dashboard
- Tools for group sales, comps, sponsors, volunteers
- Track ticket sales by agent
- Track vendors and purchase history
- Unlimited users with multi-level event permissions
- Use your payment gateway
- Valid PCI compliance and quarterly certification
Q. Who are the typical users of ThunderTix?
ThunderTix has the following typical customers:
Small Business, Large Enterprises, Non Profit, Mid Size Business
Q. What languages does ThunderTix support?
ThunderTix supports the following languages:
English, French, Spanish
Q. What type of pricing plans does ThunderTix offer?
ThunderTix has the following pricing plans:
Subscription
Q. Does ThunderTix support mobile devices?
ThunderTix supports the following devices:
Android, iPhone, iPad
Q. What other apps does ThunderTix integrate with?
ThunderTix integrates with the following applications:
Authorize.net, Constant Contact, Google Analytics, Mailchimp, SendGrid, Stripe, Twitter, Weebly, Wix, Wordpress
Q. What level of support does ThunderTix offer?
ThunderTix offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.