About Atera

Atera is specifically designed for MSPs and IT Support Companies no matter the size. Our software is the only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud-based Remote Access and integrated Cloud Services in a single simple to use platform.

Atera is a modern SaaS platform, born-in-the-cloud and designed for rapid onboarding with a simple intuitive user experience.

We have a unique, transparent and simple technician based pricing model, with no hidden fees and unlimited monitored Servers & Workstations.

Our platform delivers:
• Powerful proactive IT management capabilities
• Integrated CRM and Service desk
• Integrated portfolio of 3rd party cloud services
• Powerful analytic capabilities
• A unique pure SaaS model with simple self-serve on-boarding
• A Simple and easy to learn user experience
• Affordable and transparent pricing model
• Mobile capabilities

Pricing starting from:

US$79,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Atera

  • The only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud based Remote Access and integrated Cloud Services in a single simple to use platform.

  • Simple to set up and use, no need for special training or expensive implementation consultants.

  • Straightforward, predictable, transparent Technician based pricing (no limit on monitored Workstations or Servers)

  • Devices

    Business size

    S M L

    Markets

    Argentina, Austria, Australia, Belgium, Brazil, Canada, China, Germany, Denmark, Estonia, Spain, France, United Kingdom, Hong Kong SAR China, Ireland, Israel, India, Italy, Japan, Lithuania, Mexico, Netherlands, Norway, New Zealand, Sweden, Singapore, United States, South Africa

    Supported Languages

    English, French, German

    Pricing starting from:

    US$79,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Atera Software - Automate Everything
    Atera Software - Remote Access Included
    Atera Software - Unlimited Devices, You Just Pay per Technician
    Atera Software - Fully Integrated IT Management Solution
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    Atera video
    Atera Software - Automate Everything Atera Software - Remote Access Included Atera Software - Unlimited Devices, You Just Pay per Technician Atera Software - Fully Integrated IT Management Solution

    Features

    Total features of Atera: 132

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Anti Virus
    • Application Management
    • Approval Process Control
    • Asset Lifecycle Management
    • Asset Tracking
    • Audit Management
    • Audit Trail
    • Automated Routing
    • Automatic Backup
    • Automatic Patch Deployment
    • Automatic Scans
    • Availability Management
    • Backup and Recovery
    • Bandwidth Monitoring
    • Baseline Manager
    • Billable Items Tracking
    • Billing & Invoicing
    • CMDB
    • CPU Monitoring
    • CRM
    • Call Center Management
    • Capacity Management
    • Chat/Messaging
    • Client Portal
    • Compliance Management
    • Compliance Tracking
    • Configuration Management
    • Contract/License Management
    • Cost Tracking
    • Credential Management
    • Customizable Branding
    • Customizable Reports
    • Customization
    • Dashboard
    • Data Import/Export
    • Data Visualization
    • Deployment Management
    • Diagnostic Tools
    • Document Management
    • Document Storage
    • Email Management
    • Email Monitoring
    • Event Logs
    • File Sharing
    • File Transfer
    • For MSPs
    • Help Desk Management
    • IP Address Monitoring
    • IT Asset Management
    • IT Asset Tracking
    • IT Reporting
    • Incident Management
    • Internet Usage Monitoring
    • Inventory Management
    • Issue Auditing
    • Issue Management
    • Knowledge Base Management
    • Knowledge Management
    • License Management
    • Live Chat
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Multiple User Accounts
    • Network Analysis
    • Network Monitoring
    • Network Resource Management
    • Network Wide Management
    • Patch Management
    • Patch Prioritisation
    • Patch Testing
    • Performance Metrics
    • Policy Management
    • Problem Management
    • Project Management
    • Proposal Generation
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Alerts
    • Real-time Updates
    • Release Management
    • Remediation Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Update / Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SSL Security
    • Scheduling
    • Screen Sharing
    • Self Service Portal
    • Server Monitoring
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Session Recording
    • Session Transfer
    • Simple Network Management Protocol (SNMP)
    • Single Sign On
    • Status Tracking
    • Summary Reports
    • Supplier Management
    • Support Ticket Management
    • Surveys & Feedback
    • Task Management
    • Task Scheduling
    • Third Party Integrations
    • Threshold Alerts
    • Ticket Management
    • Time & Expense Tracking
    • Two-Factor Authentication
    • Unattended Access
    • Uptime Reporting
    • Usage Tracking/Analytics
    • User Management
    • Virtual Machine Monitoring
    • Vulnerability Scanning
    • Workflow Configuration
    • Workflow Management

    Alternatives

    NinjaOne

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    ConnectWise Control

    4,7
    #3 Alternative to Atera
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    Pulseway

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    Reviews

    Overall rating

    4,6 /5
    (218)
    Value for Money
    4,7/5
    Features
    4,2/5
    Ease of Use
    4,6/5
    Customer Support
    4,6/5

    Already have Atera?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 218
    Tom K.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to Use

    Reviewed on 2020/11/24

    We have asked for enhancements and another report for client SLA reporting. They have been good in...

    We have asked for enhancements and another report for client SLA reporting. They have been good in walking us through setting up the self serve portal and an additional SLA report.

    Pros

    We came off of a much expensive RMM tool. Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

    Cons

    Since the time we started with them they have expanded their integration to billing and added an app that we can use. You get what you pay for and we are getting a lot more value than we got with our previous tool.

    Sean M.
    Overall rating
    • Industry: Utilities
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Saved us 100,000 a year and revitalized our IT Dept

    Reviewed on 2020/12/17

    It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.

    It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.

    Pros

    The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.

    Cons

    Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.

    Alternatives Considered

    ConnectWise Control

    Reasons for Choosing Atera

    Reporting, WSUS Push, Established Connections, RMM, we were evaluating connectwise which quoted out to a steep price "but it was worth it because it would save us 2 - 3 hires" according to the salesperson. Atera did the same thing but we were able to hire someone with the direct savings.

    Reasons for Switching to Atera

    Price, same functionality, ease of use, deployment options.

    Response from Atera

    Hey Sean, we are so greatful for in-depth the review, and so happy to see the levels of success that Atera helped you reach!
    The reporting is something that we put plenty of work into, and luckily, this pays off, for both you as well as your clients.
    In regards to the trainings, we did release our Atera Academy program, which has plenty of materials, including text, videos, quizzes, and many more, in order to help you better understand our program and, why not, have a bit of fun with the gamification element. :)
    Here's to many more years of successful cooperation!

    James D.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Quality has gone downhill

    Reviewed on 2019/03/17

    We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the...

    We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

    Pros

    The price point for this product is excellent, if it worked properly.

    Cons

    Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

    Response from Atera

    Hey James, thank you for the honest feedback.
    As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours.
    However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features.
    In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure.
    We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

    Elijah W.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Perfect RMM for small ITSP & MSP's

    Reviewed on 2021/10/12

    Good overall experience with ease of use. Would like more custom reports or the ability to perform...

    Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports

    Pros

    The Cost is almost unchallenged & very easy to implement.
    Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

    Cons

    Limited reporting when compared to the competitor and limited network features for monitoring.
    SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

    Alternatives Considered

    ConnectWise Automate, Datto RMM and RMM

    Reasons for Switching to Atera

    Mainly cost was the deciding factor due to it being the first RMM we wanted to introduce so couldn't justify stupid costs for something that may not end up being used.
    Jake G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Recommend to any IT admin or service company

    Reviewed on 2020/10/27

    Fantastic!

    Fantastic!

    Pros

    Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

    Cons

    Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

    Alternatives Considered

    NinjaOne

    Reasons for Choosing Atera

    Comodo One was a "free forever" until it wasn't. The product was not worth spending money on because of the horrible interface and lack of improvements and features.

    Reasons for Switching to Atera

    Cost was much lower, the fact you can add as many machines as you want and it doesn't drive the cost up. The fact it's a per technician license instead of per machine, you know the cost up front and it only increases if you add additional things such as backups/work from home etc.

    Response from Atera

    Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

    Showing 5 reviews of 218 Read all reviews

    Atera FAQs

    Below are some frequently asked questions for Atera.

    Atera offers the following pricing plans:

    Pay Per Technician, Unlimited Devices, It’s That Simple. Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

    Atera has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Atera supports the following languages:

    English, French, German

    Atera supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Atera integrates with the following applications:

    Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, GoToAssist, IT Glue, Ninite Pro, Quickbooks Online, ScalePad, Splashtop Remote Support, TeamViewer, Webroot DNS Protection, Xero, Zapier

    Atera offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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