About Atera

Atera is an all-in-one platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and faster.
With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place.

Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.

*New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and opening them up to a whole world of new automation possibilities!

Try Atera for free: www.atera.com

Our platform delivers:

• Quick and seamless onboarding so you can get started in minutes
• Fixed-cost for unlimited devices, so you can scale your IT operations without growing your bottom line
• Proactive IT management capabilities to address potential issues before they turn into problems
• Dozens of integrations with complementary software including Bitdefender, Open AI, Acronis, and more!
• Remote monitoring and management from anywhere
• Professional service automation
• Start sessions directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
• Powerful analytic capabilities
• Dynamic mobile app

Pricing starting from:

US$99,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Atera

  • Straightforward, predictable, and transparent technician-based pricing (unlimited monitored workstations, servers, or devices) make Atera an easy choice for all your IT needs.

  • Atera is a true, single codebase IT platform that combines RMM Software, Remote Access, IT Automations, Patch Management, Scripting, Ticketing, and Reporting all into one, intuitive platform so you can stop wasting time and money on redundant software.

  • Get set up in 5 minutes, with no need for special training or expensive implementation consultants.

    Try Atera for free: https://www.atera.com/signup

  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Argentina, Australia, Austria, Belgium, Brazil and 23 others

    Supported Languages

    English, French, German

    Pricing starting from:

    US$99,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Atera Software - Fully Integrated IT Management Solution
    Atera Software - Unlimited Devices, You Just Pay per Technician
    Atera Software - Remote Access Included
    Atera Software - Automate Everything
    View 6 more
    Atera video
    Atera video
    Atera Software - Fully Integrated IT Management Solution
    Atera Software - Unlimited Devices, You Just Pay per Technician
    Atera Software - Remote Access Included
    Atera Software - Automate Everything

    Features

    Total features of Atera: 135

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Escalation
    • Alerts/Notifications
    • Anti Virus
    • Application Management
    • Approval Process Control
    • Asset Lifecycle Management
    • Asset Tracking
    • Audit Management
    • Audit Trail
    • Automated Routing
    • Automatic Backup
    • Automatic Patch Deployment
    • Automatic Scans
    • Availability Management
    • Backup and Recovery
    • Bandwidth Monitoring
    • Baseline Manager
    • Billable Items Tracking
    • Billing & Invoicing
    • CMDB
    • CPU Monitoring
    • CRM
    • Call Center Management
    • Capacity Management
    • Change Management
    • Chat/Messaging
    • Client Portal
    • Compliance Management
    • Compliance Tracking
    • Configuration Management
    • Contract/License Management
    • Cost Tracking
    • Credential Management
    • Customer Support
    • Customizable Branding
    • Customizable Reports
    • Customization
    • Dashboard
    • Data Import/Export
    • Data Visualization
    • Deployment Management
    • Diagnostic Tools
    • Document Management
    • Document Storage
    • Email Management
    • Email Monitoring
    • Event Logs
    • File Sharing
    • File Transfer
    • For MSPs
    • Help Desk Management
    • IP Address Monitoring
    • IT Asset Management
    • IT Asset Tracking
    • IT Reporting
    • Incident Management
    • Internet Usage Monitoring
    • Inventory Management
    • Issue Auditing
    • Issue Management
    • Knowledge Base Management
    • Knowledge Management
    • License Management
    • Live Chat
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Multiple User Accounts
    • Network Analysis
    • Network Monitoring
    • Network Resource Management
    • Network Wide Management
    • Patch Management
    • Patch Prioritisation
    • Patch Testing
    • Performance Metrics
    • Performance Monitoring
    • Policy Management
    • Problem Management
    • Proposal Generation
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real Time Updates
    • Real-Time Chat
    • Real-time Alerts
    • Release Management
    • Remediation Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Remote Update/Installation
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • SSL Security
    • Scheduling
    • Screen Sharing
    • Self Service Portal
    • Server Monitoring
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Session Recording
    • Session Transfer
    • Simple Network Management Protocol (SNMP)
    • Single Sign On
    • Status Tracking
    • Summary Reports
    • Supplier Management
    • Support Ticket Management
    • Surveys & Feedback
    • Task Management
    • Task Scheduling
    • Third Party Integrations
    • Threshold Alerts
    • Ticket Management
    • Time & Expense Tracking
    • Troubleshooting
    • Two-Factor Authentication
    • Unattended Access
    • Uptime Reporting
    • Usage Tracking/Analytics
    • User Management
    • Virtual Machine Monitoring
    • Vulnerability Scanning
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    4,6 /5
    (341)
    Value for Money
    4,7/5
    Features
    4,3/5
    Ease of Use
    4,6/5
    Customer Support
    4,5/5

    Already have Atera?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 341
    John
    John
    Overall rating
    • Industry: Automotive
    • Company size: 5 001–10 000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Perfect Fit for Many Scenarios

    Reviewed on 2022/08/05

    The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need...

    The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

    Pros

    The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

    Cons

    Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

    Response from Atera

    Thank you for your review and for being a loyal Ateran!

    Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.

    We will definitely let our Support Team know that you've had a great experience - it will make their day

    Bhasker
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Cost effective product

    Reviewed on 2020/10/21

    Better than our old RMM specially with cost and features that is offered.

    Better than our old RMM specially with cost and features that is offered.

    Pros

    First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

    Cons

    Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

    Alternatives Considered

    ManageEngine Endpoint Central

    Reasons for Choosing Atera

    Solarwinds is expensive and complicated to use.

    Switched From

    SolarWinds Service Desk

    Reasons for Switching to Atera

    cost wise and we are not deploying to a enterprise level, we are a small scale only.

    Response from Atera

    Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

    Moshe
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Atera is for small environments

    Reviewed on 2023/03/19

    Nice GUI and that's it.

    Nice GUI and that's it.

    Pros

    As soon you have more than a thousand devices it's time to switch away

    Cons

    Patch management is not working properly

    Brian
    Overall rating
    • Industry: Staffing & Recruiting
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Substantiated and unrivalled Remote Monitoring and Management Tool.

    Reviewed on 2023/11/28

    Pros

    I like how it's simple to streamline, automate and manage entire IT operations and infrastructures with Atera.It provides remote support to our clients in real-time.It is simple to access,view and control our networks and devices remotely using this tool.It is very secure tool to use.

    Cons

    So far so good as this tool runs smoothly to deliver great performance thus nothing to complain.

    Rich
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Highly recommend Atera

    Reviewed on 2019/12/17

    Customers are happy that I can quickly and easily remotely connect to their computers and resolve...

    Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

    Pros

    Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

    Cons

    Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

    Showing 5 reviews of 341 Read all reviews

    Atera FAQs

    Below are some frequently asked questions for Atera.

    Atera offers the following pricing plans:

    • Starting from: US$99,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pay Per Technician, Unlimited Devices, It’s That Simple. Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly Power - $169/technician/month, billed annually or $199/technician/month, billed monthly

    Atera has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Atera supports the following languages:

    English, French, German

    Atera supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Atera integrates with the following applications:

    Acronis Cyber Backup, AnyDesk, Bitdefender GravityZone, Chocolatey, GoToAssist, IT Glue, Ninite Pro, Quickbooks Online, ScalePad, Splashtop Remote Support, TeamViewer, Webroot DNS Protection, Xero, Zapier

    Atera offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

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