About Atera

Atera is specifically designed for MSPs and IT Support Companies no matter the size. Our software is the only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud-based Remote Access and integrated Cloud Services in a single simple to use platform.

Atera is a modern SaaS platform, born-in-the-cloud and designed for rapid onboarding with a simple intuitive user experience.

We have a unique, transparent and simple technician based pricing model, with no hidden fees and unlimited monitored Servers & Workstations.

Our platform delivers:
• Powerful proactive IT management capabilities
• Integrated CRM and Service desk
• Integrated portfolio of 3rd party cloud services
• Powerful analytic capabilities
• A unique pure SaaS model with simple self-serve on-boarding
• A Simple and easy to learn user experience
• Affordable and transparent pricing model
• Mobile capabilities

Key benefits of Atera

  • The only All-in-One platform that combines Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Cloud based Remote Access and integrated Cloud Services in a single simple to use platform.

  • Simple to set up and use, no need for special training or expensive implementation consultants.

  • Straightforward, predictable, transparent Technician based pricing (no limit on monitored Workstations or Servers)

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Images

    All-in-One MSP Tool
    Monitor Devices From Any Device
    Get Alerts and Solve Issues On The Spot
    $79 Per Technician, Unlimited Devices, It’s That Simple.
    Atera – Features
    View 6 more
    Atera video
    Atera screenshot: All-in-One MSP Tool Atera screenshot: Monitor Devices From Any Device Atera screenshot: Get Alerts and Solve Issues On The Spot Atera screenshot: $79 Per Technician, Unlimited Devices, It’s That Simple. Atera screenshot: Atera – Features

    Features

    Total features of Atera: 111

    • API
    • Access Controls/Permissions
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Anti Virus
    • Approval Process Control
    • Assessment Management
    • Asset Tracking
    • Audit Management
    • Automated Routing
    • Automatic Backup
    • Automatic Patch Deployment
    • Automatic Scans
    • Availability Management
    • Backup and Recovery
    • Bandwidth Monitoring
    • Baseline Manager
    • Billable Items Tracking
    • Billing & Invoicing
    • CMDB
    • CPU Monitoring
    • CRM
    • Call Center Management
    • Capacity Management
    • Client Portal
    • Compliance Management
    • Compliance Tracking
    • Configuration Management
    • Contract/License Management
    • Cost Tracking
    • Credential Management
    • Customer Accounts
    • Customizable Branding
    • Customization
    • Dashboard
    • Deployment Management
    • Diagnostic Tools
    • Document Management
    • Document Storage
    • Email Management
    • Email Monitoring
    • Event Logs
    • File Sharing
    • File Transfer
    • For MSPs
    • Help Desk Management
    • IP Address Monitoring
    • IT Asset Management
    • IT Reporting
    • Incident Management
    • Internet Usage Monitoring
    • Inventory Management
    • Issue Auditing
    • Issue Management
    • Knowledge Base Management
    • Knowledge Management
    • License Management
    • Live Chat
    • Maintenance Management
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Network Analysis
    • Network Monitoring
    • Network Resource Management
    • Network Wide Management
    • Patch Management
    • Patch Prioritisation
    • Patch Testing
    • Performance Metrics
    • Policy Management
    • Problem Management
    • Project Management
    • Proposal Generation
    • Quotes/Estimates
    • Real Time Monitoring
    • Real Time Notifications
    • Real-Time Chat
    • Real-time Alerts
    • Real-time Updates
    • Release Management
    • Remediation Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Role-Based Permissions
    • Scheduling
    • Screen Sharing
    • Self Service Portal
    • Server Monitoring
    • Service Catalog
    • Service Level Agreement (SLA) Management
    • Service Reporting
    • Session Recording
    • Session Transfer
    • Simple Network Management Protocol (SNMP)
    • Summary Reports
    • Supplier Management
    • Support Ticket Management
    • Surveys & Feedback
    • Third Party Integrations
    • Threshold Alerts
    • Ticket Management
    • Time & Expense Tracking
    • Unattended Access
    • Uptime Reporting
    • Virtual Machine Monitoring
    • Vulnerability Scanning
    • Workflow Configuration

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    Reviews

    Overall rating

    4,5 /5
    (186)
    Value for Money
    4,7/5
    Features
    4,1/5
    Ease of Use
    4,6/5
    Customer Support
    4,5/5

    Already have Atera?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 186
    Frank G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great RMM product

    Reviewed on 2020/09/10

    always friendly and supportive.

    always friendly and supportive.

    Pros

    ATERA is easy to use, fast and very reliable platform for remote management and

    Cons

    There is nothing I dont like with ATERA, it supports antivirus and backup (via webroot and acronis)

    Response from Atera

    Thank you for the kind words, Frank!
    Happy to be a long-term vendor and partner of yours!

    Sean M.
    Overall rating
    • Industry: Utilities
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Saved us 100,000 a year and revitalized our IT Dept

    Reviewed on 2020/12/17

    It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.

    It has been a huge time-saving, money saving, frustration saving, extravaganza of awsomeness.

    Pros

    The connection to the computers in the field regardless of network (LTE,WIFI,Internal Lan, Guest) so long as you can get internet on the device it will work. (Sometimes when internet is not even available, specific circumstances). The product was found when our company was looking at Connectwise which quoted out 180,000 a year for all of our devices. Atera came in at 1 - 2 a month because of the shift away from how licensing typically destroys your budget. It allowed us to hire a helpdesk person with the savings. Not only that i got rid of my WSUS server and have been using Atera to give realistic reports about the current state of our systems without needing to spend hours going through data. This freed me up to do more of the security work that i have on a day to day basis.

    Cons

    Some features that could be improved would be the training for how to use it. ITs such an easy product to use you accidentally forget about a lot of the things you can do in mass. I caught our Helpdesk person installing a Symantec update device by device when he should have just rolled it out through MSI deployment to the group. Since it is so easy to connect, push a file, remote in and install, then report on the software/state of the machine after he figured it would be quick.

    Response from Atera

    Hey Sean, we are so greatful for in-depth the review, and so happy to see the levels of success that Atera helped you reach!
    The reporting is something that we put plenty of work into, and luckily, this pays off, for both you as well as your clients.
    In regards to the trainings, we did release our Atera Academy program, which has plenty of materials, including text, videos, quizzes, and many more, in order to help you better understand our program and, why not, have a bit of fun with the gamification element. :)
    Here's to many more years of successful cooperation!

    James D.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Quality has gone downhill

    Reviewed on 2019/03/17

    We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the...

    We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

    Pros

    The price point for this product is excellent, if it worked properly.

    Cons

    Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

    Response from Atera

    Hey James, thank you for the honest feedback.
    As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours.
    However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features.
    In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure.
    We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

    Jake G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Recommend to any IT admin or service company

    Reviewed on 2020/10/27

    Fantastic!

    Fantastic!

    Pros

    Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

    Cons

    Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

    Response from Atera

    Thank you for the review Jake, and for the nice words! Our team is constantly working on the product, and seeing our customers and partners notice our work, and make good use of our features is what is driving us forward. If you are interested in finding out more about Atera, feel free to use our fresh Atera Academy module, which will showcase features and ways of optimizing your workflow in fun and interactive ways, including quizzes!

    Bhasker C.
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Cost effective product

    Reviewed on 2020/10/21

    Better than our old RMM specially with cost and features that is offered.

    Better than our old RMM specially with cost and features that is offered.

    Pros

    First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

    Cons

    Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

    Response from Atera

    Bhasker, thank you for the detailed review, and we are glad to see you enjoying so many of our features! Custom fields can be used in a search from either the devices or the tickets view, and we have recently made it possible to display/export custom fields using the API, which has been a requested feature for a while. This should save you some time in optimizing your workflow and finding out what you need faster.

    Showing 5 reviews of 186 Read all reviews

    Atera FAQs

    Below are some frequently asked questions for Atera.

    Atera offers the following pricing plans:

    • Starting from: US$79,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below: Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

    We do not have any information about Atera features

    Atera has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Atera supports the following languages:

    English

    Atera supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Atera integrates with the following applications:

    GoToAssist, Quickbooks Online, Splashtop Remote Support, TeamViewer, Xero, Zapier

    Atera offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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