--- description: Learn how Remote Monitoring and Management can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Remote Monitoring and Management Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Patch Management Software](/directory/1125/patch-management/software) > [Remote Monitoring and Management](/software/102017/atera) # Remote Monitoring and Management Canonical: https://www.getapp.za.com/software/102017/atera Page: 1 / 20\ Next: [Next page](https://www.getapp.za.com/software/102017/atera?page=2) > Cloud-based IT management platform for MSPs and IT teams, combining RMM, PSA, helpdesk, patch management, and remote access. > > Verdict: Rated **4.5/5** by 459 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Remote Monitoring and Management \* Per-technician pricing covers unlimited endpoints and devices at a fixed monthly cost, delivering a predictable, scalable cost structure for growing MSPs and IT teams. \* Consolidated RMM, PSA, and helpdesk tooling in a single platform reduces the need to switch between multiple applications during incident resolution. \* Automated patch management across Windows, macOS, and third-party applications keeps endpoints up to date with configurable scheduling and approval workflows. \* AI-assisted ticket summarization and script generation accelerates technician response times and reduces manual effort on repetitive tasks. \* Built-in remote access capabilities allow technicians to connect to endpoints directly from the platform without requiring separate remote desktop tools. \* Real-time monitoring and alerting surfaces device health issues and threshold breaches, allowing proactive intervention before end-user impact. \* Continuous monitoring coverage supports IT operations across time zones and distributed environments without gaps in visibility. \* Integrations with leading security and backup vendors extend the platform's capabilities without requiring custom development or middleware. \* Customizable reporting dashboards give IT managers and MSP owners visibility into SLA compliance, ticket volumes, and technician workload at a glance. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 459 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$129,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Automatic Patch Deployment - Automatic Scans - Backup and Recovery ## Integrations (53 total) - Acronis Cyber Protect - Acronis Cyber Protect Cloud - AnyDesk - Autotask PSA - Axcient - Azure Active Directory Domain Services - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - ConnectWise PSA - Cynet 360 - Domotz - Emsisoft Anti-Malware ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Patch Management Software](https://www.getapp.za.com/directory/1125/patch-management/software) ## Related Categories - [AI IT Agents](https://www.getapp.za.com/directory/5322/ai-it-agents/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [Remote Support Software](https://www.getapp.za.com/directory/563/remote-support/software) - [IT Management Software](https://www.getapp.za.com/directory/771/it-management/software) - [Patch Management Software](https://www.getapp.za.com/directory/1125/patch-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.getapp.za.com/software/103857/manageengine-desktop-central) — 4.6/5 (1861 reviews) 2. [Action1](https://www.getapp.za.com/software/2048001/action1-rmm) — 4.9/5 (239 reviews) 3. [Iru](https://www.getapp.za.com/software/130527/kandji) — 4.9/5 (493 reviews) 4. [NinjaOne](https://www.getapp.za.com/software/108129/ninjarmm) — 4.7/5 (298 reviews) 5. [Pulseway](https://www.getapp.za.com/software/101507/pulseway) — 4.7/5 (311 reviews) ## Reviews ### "A leading per tech licenced RMM" — 5.0/5 > **Kelly** | *04 June 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients. > > **Cons**: The inability to add month-to-month Technicians is if you’re on a yearly commit > > We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it. ----- ### "Superb real time monitoring tool and asset managment" — 5.0/5 > **Wasek** | *04 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. > > **Cons**: Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. > > Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. ----- ### "Just ok, we went elsewhere though." — 3.0/5 > **Sean** | *28 April 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The interface was clear, easy to use, we generally had no issues when onboarding a few computers, the network discovery feature worked well. > > **Cons**: Billing in USD for EU customers was a big problem for us, we were faced with not just conversion fees but extra bank fees too. > > Overall, we found Atera was just 'OK' I think the billing being USD only, was a complete deal breaker, and stopped us subscribing, also the add-ons seemed overly complicated. ----- ### "Atera - A great RMM Tool\!" — 4.0/5 > **Kyle** | *09 June 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Its a very user friendly suite to use compared to its competitors. It makes training new staff really easy since its so easy to navigate. > > **Cons**: Sometimes the Windows patching is a little bit finicky. It doesnt always patch correctly and can cause some issues here and there. But not to often. > > So far the experience has been great\! I love the built in remoting tool, and the features are definitely on par with other services. ----- ### "An Exceptional multi-purposed Cloud Services Monitoring Management Solution (2025)" — 5.0/5 > **Jesse** | *09 February 2025* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services. > > **Cons**: I don't have blemish over its functionality and service of performance. > > Real-time cloud network, remote, IT service, UEM among other cloud help desk monitoring systems. ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.za.com/software/102017/atera?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/102017/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data