OneDesk

Helpdesk & Project Management Software - in one application

4 /5 (2 reviews) Write a Review!

OneDesk Overview

What is OneDesk?

OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can mange both ticketing and task workflows in one place.

With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.

Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.

Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.

At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.

OneDesk Overview

Pricing

Starting from
US$30,00/month

Pricing options

Free Trial
Subscription
Value for money

Plans start at $30/month, which includes 5 users.


OneDesk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Brazil, Mexico
Supported Languages
English

Media

OneDesk video OneDesk screenshot: OneDesk screenshot: OneDesk screenshot: OneDesk screenshot: OneDesk screenshot:

OneDesk Reviews

OneDesk Reviews

Overall rating
4
/
5
Excellent
0

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4
Features
4
Ease of Use
3
Customer Support
4
100% recommended this app
Rakesh S.

Good solution to combine voice of the customer with product management

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/


Bobby K.
Industry: Government Administration
Company size: 51-200 Employees

Rating only

Reviewed on 2017/05/08
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Rakesh S.

Good solution to combine voice of the customer with product management

Reviewed on 2011/05/04
Review Source: GetApp

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros

For a first-time user of the product, I thought support was excellent

User recommendation
0/10
Based on 2 user ratings
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OneDesk Pricing

OneDesk Pricing

Starting from
US$30,00/month
Free Trial
Subscription
Value for money

Plans start at $30/month, which includes 5 users.

Plans start at $30/month, which includes 5 users.

Value for Money
4/5
Based on 2 user ratings
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OneDesk Features

OneDesk Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4/5
Based on 2 user ratings
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Categories

Additional information for OneDesk

Additional information for OneDesk

Key features of OneDesk

  • Branding and Personalization
  • Built-in workflow tools
  • Dashboards and statistics
  • Enterprise Social Networking
  • Gantt chart
  • Personal and Social productivity tools
  • Real-time Collaborative Editing
  • Security Roles and Permissions
  • Sharing between Organizations
  • Traceability and roll-ups

Benefits

- Combines helpdesk and project management into one application
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps

OneDesk FAQs

OneDesk FAQs

Below are some frequently asked questions for OneDesk.

Q. What type of pricing plans does OneDesk offer?

OneDesk offers the following pricing plans:

Starting from: US$30,00/month

Pricing model: Subscription

Free Trial: Available

Plans start at $30/month, which includes 5 users.

Q. What are the main features of OneDesk?

OneDesk offers the following features:

  • Branding and Personalization
  • Built-in workflow tools
  • Dashboards and statistics
  • Enterprise Social Networking
  • Gantt chart
  • Personal and Social productivity tools
  • Real-time Collaborative Editing
  • Security Roles and Permissions
  • Sharing between Organizations
  • Traceability and roll-ups

Q. Who are the typical users of OneDesk?

OneDesk has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Q. What languages does OneDesk support?

OneDesk supports the following languages:

English

Q. What type of pricing plans does OneDesk offer?

OneDesk has the following pricing plans:

Subscription

Q. Does OneDesk support mobile devices?

OneDesk supports the following devices:

Android, iPhone, iPad

Q. What other apps does OneDesk integrate with?

OneDesk integrates with the following applications:

Box, Dropbox Business, FreshBooks, Jira, Mailchimp, Microsoft Azure, Microsoft Project, QuickBooks Online, Salesforce Sales Cloud, Wordpress

Q. What level of support does OneDesk offer?

OneDesk offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials